Other Issues - Lenovo Sennheiser User Manual

Other Issues

v Some USB hubs can cause problems with the Lenovo USB/Analog
Headset. They might interfere with the sound quality, or prevent the
computer from properly recognizing the headset. Therefore, it is not
optimal to connect the USB/Analog Headset to a USB hub. If you are
having problems, and are using a USB hub, try plugging the adapter
directly into the computer.
v If the device does not record or play sound when using the USB
adapter, and all other options have been tried, there might be an
issue with Windows. Try using Windows Update to update to the
latest version of Windows. Also, make sure that you have
downloaded the latest anti-virus update for your anti-virus scanner
and that your system is clean. Finally, test your system for spyware
to see if there is any malicious spyware that could be affecting your
system performance. After completing all of that, if there are still
problems, look in device manager at "Sound, video, and game
controllers". There will be a device listed as a "C-Media USB Sound
Device" or "USB Audio Device" depending on your system
configuration.
v If you would like to use the integrated sound in your system while
the USB device is plugged in, you can select which sound device to
use by right-clicking on the speaker icon in the system tray and
selecting "Adjust Audio Properties". Select the audio tab to display
the window below:
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Lenovo USB/Analog Headset by Sennheiser User's Guide