Motorola BLINK1 User Manual page 17

Problem
Description / Error
I am unable to login even after
registration.
I receive an error message
saying:
"Email ID is not registered".
What do I do if I forgot my
password ?
I am unable to receive a new
password although I have used
the "Forgot password" option.
When I am in "remote mode",
the video stops after 5 minutes.
How do I view for longer.
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Solution
Please check your user name and
password.
Please ensure that you have
registered with us. Tap Create
Account to create an account to be
able to use the Wi-Fi® Baby Monitor
Unit.
Click on the "Forgot Password" link
on the www.monitoreverywhere.
com website OR your Android™ or
iOS application. We will send a new
password to your registered e-mail ID.
1. The e-mail might have been sent
to your Junk Mail Folder.
Please check your Junk Mail
Folder.
2. There might be a delay in getting
your e-mail. Please wait for a
while and check again.
When you are accessing your
camera via a network different from
your home network (over internet)
your video times out after 5 minutes.
You can click on the Camera again
from the Android™/iOS application to
start streaming again.
If you are accessing from your web-
browser, then you can press on the
Reload button to start viewing your
camera video stream again.
Help
My Phone application displays
the following message:
"Unable to connect to BMS
server".
While I am adding a new
camera to my account, I am
not able to find any cameras
to add.
What are the supported
browsers for accessing from
my PC/MAC?
I am having problems to access
the camera from remote PC or
from my 3G phone.
Help
1. Check the Wi-Fi network strength.
2. Check if you are connected to
internet by starting the phone
browser and going to a website
like www.google.com.
3. Try again if you are successful
connecting to internet.
If you are trying to add a camera
which has previously been added
into your account / another account,
you will first have to reset the
camera. This can be done by
pressing and holding the RESET
button at the bottom of the camera
for 6 seconds.
On PC and MAC, we recommend to
use Google Chrome. However the
following browsers are also supported:
PC: Internet Explorer 8 and above
MAC: Safari
Please check your home Wi-Fi router
settings and enable UPNP on your
router for better performance to
stream to a remote device.
If you have multiple Wi-Fi routers at
your home, please configure your
camera to connect to the router
which has the Broadband / line con-
nection.
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