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Frequently asked questions?
question
answer
The cartridge is damp and
Yes
there is moisture in the bag.
Is this normal?
Why do you need to soak
The cartridge contains a filtration medium that
the cartridges?
needs to be kept moist to do its job effectively.
The plastic wrapper helps to retain the moisture
during transit, but to ensure the cartridge works
effectively it needs to be soaked for 10 minutes
before use.
Why should the water be
Like any foodstuff, water is a perishable
used straight away?
product. Filtering removes chlorine, which is
used to sterilise the water, thus reducing the
shelf life of the filtered water. Any unused
filtered water should be discarded after 24hours.
Why does the cartridge
For hygiene reasons the cartridge should be
only last for 30 days?
changed every 30days regardless of usage.
Why is the water sometimes On occasions when using a new cartridge the
tinted black/blue when
first few litres can appear to be tinted black/blue.
first used?
This colour is due to a small amount of carbon
dust being flushed out of the cartridge. This is
not harmful as the carbon is food grade and will
usually disappear if the cartridge is flushed
through a couple of times.
What is inside the cartridge? The cartridge has mesh filters top and bottom,
which trap fine particles. A special food grade
resin removes heavy metals and limescale.
Activated carbon removes chlorine and some
organic pollutants.
Is filtered water suitable for
Yes
those on a low sodium diet?
Is filtered water suitable
Yes, filtered water is suitable for babies and
for babies?
making up baby formula. However like tap
water, it must be boiled and cooled before being
given to babies and infants.
Kenwood Limited, New Lane, Havant, Hampshire PO9 2NH, UK
www.kenwoodworld.com
57126/2
WF970
WF990
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