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Troubleshooting
In addition to this section, refer to the operating instructions of the unit and the
documentation of your computer.
Symptom
The unit does not start.
The unit turns off unexpectedly. c When the unit is used stand-alone, it turns off
With Windows 2000 or
Windows Me, the drive icon of
the unit does not appear in the
"My Documents" window.
The
(hard disk) indicator is
lit green and the COPY button
is lit yellow or red.
Technical Support
For customers in Canada (Sony of Canada Ltd.)
Service assistance and product information
Please call 1-877-899-6779
Monday to Friday 9:00 a.m. to 5:00 p.m
Cause/remedy
c The internal battery may be depleted. Connect
the AC power adapter and charge the battery.
automatically after remaining idle for five
minutes, whether operating on internal power or
through the AC power adapter. Restart the unit.
c Make sure that the "USB Mass Storage Device"
is not displayed as a
Manager". If it is, delete it, disconnect the USB
cable from your computer, and then reconnect it.
c Contact your dealer or an authorized service
center.
in the "Device
7
GB
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