Chapter 11 - Professional Services And Support; Hitachi Data Systems Is Consistently Ranked Number One In The Industry; Professional Services Overview; Cost Of Risk Analysis Methodology (Cora) - Hitachi Lighting 9900 Series Architecture Manual

Professional Services
and Support
Hitachi Data Systems ®
In numerous independent surveys on IT services organizations, Hitachi Data Systems
continually wins the highest ratings in terms of overall customer satisfaction. "Service
Responsiveness" is the key Hitachi Data Systems
renowned Hitachi Data Systems
products operate at peak performance to complement all hardware and software in the
enterprise.

Professional Services Overview

As new technologies gain acceptance, companies must decide on long-term plans
and implementation schedules that cause the least disruption to business. It takes time to
implement any large-scale technological change. The transition to new network topologies
will see the coexistence of distributed and legacy systems, and with SCSI and Fibre
Channel on SANs, SWANs, ESCON, and FICON. Hitachi Freedom Storage
comprehensive connectivity, management, and availability capabilities needed to handle
this transition. These built-in product strengths are bolstered by the Hitachi Data Systems
professional services and service and support organizations to insure the optimal operation
of hardware, software, and middleware for the enterprise.
Hitachi Data Systems
software, and storage management services that provide a vendor-independent view of
IT architecture. This provides sharp focus on ways to streamline operations, costs, and
interoperability. Hitachi also excels at helping customers chart both the strategies and
timelines necessary to remain productive and competitive. Whether an enterprise needs
assistance with SANs, Business Continuity Consulting and Implementation, DFSMS
performance/capacity issues, migration planning, decisions about platforms and
architectures, or maximization of IT investments, Hitachi Data Systems
and the resources to guide an enterprise toward the best business solution. A few of the
many Hitachi Data Systems
Cost of Risk Analysis methodology (CORA )
As a first step in data movement assessment, the CORA service is sometimes
recommended. CORA is an important component of the Hitachi consulting services.
This service can help identify the cost, benefit, and ROI in the enterprise's computing
infrastructure to reduce outage windows and the impact of an outage. Hitachi findings and
recommendations will be in accordance with the enterprise's business drivers and in clear
terms that IT executives can take to their executive team. See also Chapter 2.

Data Protection Services

The Hitachi Data Protection Services team is trained in architectural analysis,
configuration planning, and enterprise assessment. The team uses structured methodologies
that promote consistent results. By applying Hitachi's world class software solutions, the
Hitachi Data Protection Services implement essential copy solutions by moving data in
is consistently ranked Number One in the Industry
characteristic that allows the world
®
service and support organization to ensure that Hitachi
®
® professional services specialize in infrastructure, hardware,
service offerings are highlighted here.
®
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®
Hitachi Data Systems
professional services
provide comprehensive
connectivity,
provides the
™
management, and
availability capabilities.
®
has the expertise
®
CORA can help identify
the cost, benefit, and
ROI in the enterprise's
computing
infrastructure.
®
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