General Error Conditions; Table 5.1 General Error Conditions - Hitachi 9900 V Series User Manual

Table 5.1

General Error Conditions

Error Condition
The Remote Console experiences an
error.
Only the Exit and Refresh buttons are
effective when accessing the SVP
from the Remote Console.
Abnormal End / No Response
An internal error occurs, or a browser
ends abnormally (forcibly).
A network error occurred. There is no
response to an operation even after
30 minutes passed.
Incorrect Display/ Disoperation
After dragging and dropping objects to
another location or area, the scroll bar
on that location becomes unusable.
A focus disappears from the edit box.
The display of the browser becomes
incorrect, because some GUI items
such as labels and icons cannot be
downloaded properly.
A Remote Console panel is closed by:
– Selecting the
panel,
– Using the commands such as File
and Exit on the browser, or
– Pressing the Alt and F4 keys.
Maintenance / Others
The program on the SVP is updated.
The time of the clock on the Remote
Console is reset.
Remote Console processing is
temporarily delayed.
If you are unable to resolve an error
condition.
46 Chapter 5 Troubleshooting
PRELIMINARY RELEASE
Probable Cause / Recommended Action
Save the Java™ log file on the Remote Console, and report to the Hitachi Data
Systems Technical Support Center.
For Windows
c:\Documents and Settings\login user ID\plugin131.trace
Restart the Remote Console.
The SVP might not be ready or perform some write processes from the other system.
Wait for a while, and then select the Refresh button.
Close all panels including the Storage Device List panel, and then log on to the
Remote Console again. If the same error occurs, restart the Remote Console.
Restart the Remote Console.
Close all panels including the Storage Device List panel, and then log on to the
Remote Console again.
Close all panels including the Storage Device List panel, and then log on to the
Remote Console again.
Log off from the Remote Console and then re-log in.
Wait for an RMI™ time-out (default is 1 min.), and then restart the Remote Console.
button on the
Exit all browsers on the Remote Console, and then restart the viewers. If in doubt, you
should exit and restart the viewers.
Clear cache (the existing temporary Internet files) of the browser before logging on to
the Remote Console.
An internal processing (e.g., configuration change, Program Product. check,
operational information acquisition, etc.) might be being executed on the SVP (web
server).
Copy the 9900V Remote Console configuration information onto floppy disk(s) using
the FD Dump Tool and contact the Hitachi Data Systems Technical Support Center
(see section 5.2).
2000, the Java™ log file is in the following place:
®