Dell PowerEdge R420 Owner's Manual
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Dell PowerEdge R420 Owner's Manual

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Dell PowerEdge R420 Systems
Owner's Manual
Regulatory Model: E18S Series
Regulatory Type: E18S001

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Summary of Contents for Dell PowerEdge R420

  • Page 1 Dell PowerEdge R420 Systems Owner's Manual Regulatory Model: E18S Series Regulatory Type: E18S001...
  • Page 2 CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. All Rights Reserved. Trademarks used in this text: Dell , the Dell logo, Dell Boomi...

  • Page 3: Table Of Contents

    Contents 1 About Your System........................9 ........................9 Front-Panel Features And Indicators ..............................12 LCD Panel Features ..............................13 Home Screen ..............................13 Setup Menu ............................... 14 View Menu ..............................14 Diagnostic Indicators ..........................16 Hard-Drive Indicator Patterns ........................17 Back-Panel Features And Indicators ..............................18 NIC Indicator Codes ............................
  • Page 4 ............................34 Boot Manager Screen ............................... 34 UEFI Boot Menu ..........................34 Embedded System Management ..............................34 iDRAC Settings Utility ........................35 Entering The iDRAC Settings Utility ........................35 Changing The Thermal Settings 3 Installing System Components....................37 .............................. 37 Recommended Tools ............................. 37 Front Bezel (Optional) ..........................37 Installing The Front Bezel ..........................38...
  • Page 5 ................62 Installing The Optical Drive In Cabled Hard-Drive Systems ................................63 Cooling Fans ...........................63 Removing A Cooling Fan ............................64 Installing A Cooling Fan ........................65 Internal USB Memory Key (Optional) ........................65 Replacing The Internal USB Key ......................65 Expansion Cards And Expansion-Card Risers ......................66 Expansion Card Installation Guidelines ..........................
  • Page 6 ............................90 Control Panel Assembly ..........................91 Removing The Control Panel ..........................92 Installing The Control Panel ......................93 Removing The Control-Panel Module ....................... 96 Installing The Control-Panel Module ................................97 VGA Module ..........................97 Removing The VGA Module ..........................98 Installing The VGA Module ...........................98 Power Distribution Board Shroud ....................
  • Page 7 5 Using System Diagnostics..................... 115 ............................115 Dell Online Diagnostics ........................115 Dell Embedded System Diagnostics ..................115 When To Use The Embedded System Diagnostics ....................115 Running The Embedded System Diagnostics ........................... 116 System Diagnostic Controls 6 Jumpers And Connectors...................... 117 ..........................

  • Page 9: About Your System

    About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features and Indicators—Four 3.5 Inch Hard-Drive System Item Indicator, Button, or Icon Description Connector Power-on indicator, power The power-on indicator lights when the system power is button on. The power button controls the power supply output to the system.
  • Page 10 Item Indicator, Button, or Icon Description Connector LCD panel Displays system ID, status information, and system error messages. The LCD lights blue during normal system operation. The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text.
  • Page 11 Item Indicator, Button, or Icon Description Connector When one of these buttons is pressed, the LCD panel on the front and the system status indicator on the back flashes until one of the buttons is pressed again. Press to toggle the system ID on and off. If the system stops responding during POST, press and hold the system ID button for more than five seconds to enter BIOS progress mode.

  • Page 12: Lcd Panel Features

    Item Indicator, Button, or Icon Description Connector NOTE: On ACPI-compliant operating systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off. Used to troubleshoot software and device driver errors NMI button when running certain operating systems.

  • Page 13: Home Screen

    Figure 4. LCD Panel Features Item Button Description Left Moves the cursor back in one-step increments. Select Selects the menu item highlighted by the cursor. Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed •...

  • Page 14: View Menu

    Option Description Select Simple to display LCD error messages in a simplified user-friendly description. See System Error Messages for a list of messages in this format. Set home Select the default information to be displayed on the LCD Home screen. See View Menu to see the options and option items that can be set as the default on the Home screen.
  • Page 15 Hard-drive indicator Condition Corrective Action The indicator lights None required. green to indicate hard-drive activity.. Electrical indicator Condition Corrective Action The indicator blinks See the System Event Log or system messages for the specific issue. amber if the system If it is due to a problem with the power supply, check the LED on the experiences an power supply.

  • Page 16: Hard-Drive Indicator Patterns

    PCIe indicator Condition Corrective Action The indicator blinks Restart the system. Update any required drivers for the PCIe card. amber if a PCIe card Re-install the card. If the problem persists, see Getting Help. experiences an error. Hard-Drive Indicator Patterns Figure 5.

  • Page 17: Back-Panel Features And Indicators

    Drive-Status Condition Indicator Pattern (RAID Only) Blinks green three Rebuild aborted seconds, amber three seconds, and off six seconds Back-Panel Features And Indicators Figure 6. Back-Panel Features and Indicators Item Indicator, Button, or Icon Description Connector PCIe expansion card slot 1 Allows you to connect one low-profile PCI Express expansion card.

  • Page 18: Nic Indicator Codes

    Item Indicator, Button, or Icon Description Connector To reset the iDRAC (if not disabled in F2 iDRAC setup) press and hold the button for more than 15 seconds. Power supply (PSU1) 350 W and 550 W Power supply (PSU2) NOTE: For non-redundant power supply units, there is only one power supply socket.

  • Page 19: Other Information You May Need

    Getting Started Guide provides an overview of setting up your system, and technical specifications. This • document is available online at www.dell.com/support/manuals. • The rack documentation included with your rack solution describes how to install your system into a rack, if...
  • Page 20 • For the full name of an abbreviation or acronym used in this document, see the Glossary at www.dell.com/support/ manuals. NOTE: Always check for updates on www.dell.com/support/manuals and read the updates first because they often...

  • Page 21: Using The System Setup And Boot Manager

    The exact LC2 feature set is determined by the iDRAC license purchased. For more information, see the Dell LC2 documentation. Enters the BIOS Boot Manager or the Unified Extensible <F11>...

  • Page 22: Entering System Setup

    NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, go to dell.com/ossupport. Entering System Setup Turn on or restart your system.

  • Page 23: System Setup Options

    System Setup Options System Setup Main Screen NOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings. Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings.

  • Page 24: Memory Settings Screen

    Mode configuration of your system are Optimizer Mode, Advanced ECC Mode, Mirror Mode, Spare Mode, Spare with Advanced ECC Mode, and Dell Fault Resilient Mode. By default, the Memory Operating Mode option is set to Optimizer Mode. NOTE: The Memory Operating Mode can have different defaults and available options based on the memory configuration.
  • Page 25 Menu Item Description NOTE: The QPI speed option displays only when both the processors are installed. Alternate RTID Allows you to allocate more RTIDs to the remote socket increasing cache performance (Requestor between the sockets or work in normal mode for NUMA. By default, the Alternate RTID Transaction ID) (Requestor Transaction ID) Setting is set to Disabled.

  • Page 26: Sata Settings Screen

    SATA Settings Screen Menu Item Description Embedded SATA Allows the embedded SATA to be set to Off, ATA, AHCI, or RAID mode. By default, Embedded SATA is set to AHCI Mode. Port A Auto enables BIOS support for the device attached to SATA port A. By default, Port A is set to Auto.

  • Page 27: Integrated Devices Screen

    Integrated Devices Screen Menu Item Description Integrated RAID Allows you to enable or disable the integrated RAID controller. By default, the Integrated RAID Controller Controller option is set to Enabled. User Accessible USB Allows you enable or disable the user accessible USB ports. Selecting Only Back Ports On Ports disables the front USB ports and selecting All Ports Off disables both front and back USB ports.

  • Page 28: Serial Communications Screen

    Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to Custom.

  • Page 29: System Security Screen

    Menu Item Description C States Allows you to enable or disable the processor to operate in all available power states. By default, the C States option is set to Enabled. Monitor/Mwait Allows you to enable Monitor/Mwait instructions in the processor. By default, the Monitor/ Mwait option is set to Enabled for all system profiles, except Custom.

  • Page 30: Miscellaneous Settings

    BIOS updates, it is recommended to set this field to Disabled. By default, the BIOS Update Control option is set to Unlocked. NOTE: BIOS updates using Dell Update Package are not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system.

  • Page 31: Assigning A System And/Or Setup Password

    System password This is the password that you must enter before you can boot your system. Setup password This is the password that you must enter to access and make changes to the BIOS or UEFI settings of your system. CAUTION: The password features provide a basic level of security for the data on your system.

  • Page 32: Deleting Or Changing An Existing Setup Password

    Deleting Or Changing An Existing Setup Password Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System password if the Password Status is Locked.

  • Page 33: Entering The Uefi Boot Manager

    • If System Password is not Enabled and is not locked through the Password Status option, you can assign a system password. • You cannot disable or change an existing system password. NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes.

  • Page 34: Boot Manager Screen

    Displays a list of the drivers installed on the system and their health status. Launch System Setup Enables you to access the System Setup. System Utilities Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and reboot the system. UEFI Boot Menu...

  • Page 35: Entering The Idrac Settings Utility

    Entering The iDRAC Settings Utility Turn on or restart the managed system. Press <F2> during Power-on Self-test (POST). In the System Setup Main Menu page, click iDRAC Settings. The iDRAC Settings screen is displayed. Changing The Thermal Settings The iDRAC Settings utility enables you to select and customize the thermal control settings for your system. Enter the iDRAC Settings utility.

  • Page 37: Installing System Components

    Installing System Components Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • T10 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Front Bezel (Optional) Installing The Front Bezel Hook the right end of the bezel onto the chassis.

  • Page 38: Removing The Front Bezel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 39: Closing The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 40 Figure 11. Inside the System—With a Non-Redundant Power Supply cooling shroud DIMMs (12) power supply unit cooling fans (5) storage controller card optical drive expansion-card riser 2 hard drives (4) expansion card front I/O panel expansion-card riser 1 cable routing latch heat sink for processor 2...
  • Page 41 Figure 12. Inside the System—With Redundant Power Supplies power distribution board shroud cooling shroud power supply units (2) storage controller card expansion-card riser 2 expansion card expansion-card riser 1 heat sink for processor 2 DIMMs (12) cooling fans (5) optical drive hard drives (4) control panel hard-drive backplane...

  • Page 42: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 43: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 44 NOTE: DIMMs in sockets A1 to A6 are assigned to processor 1 and DIMMs in sockets B1 to B6 are assigned to processor 2. Figure 14. Memory Socket Locations Memory channels are organized as follows: Processor 1 channel 1: memory sockets A1 and A4 channel 2: memory sockets A2 and A5 channel 3: memory sockets A3 and A6 Processor 2...

  • Page 45: General Memory Module Installation Guidelines

    General Memory Module Installation Guidelines This system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration. The following are the recommended guidelines for best performance: • UDIMMs and RDIMMs must not be mixed. •...

  • Page 46: Sample Memory Configurations

    Memory Optimized (Independent Channel) Mode This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot population requirements. Memory Sparing NOTE: To use memory sparing, this feature must be enabled in the System Setup. In this mode, one rank per channel is reserved as a spare.
  • Page 47 System Capacity DIMM Size (in Number of Organization and DIMM Slot Population (in GB) DIMMs Speed 1R x8, 1600 MT/s 1R x8, 1333 MT/s A1, A2, A3, A4, A5 1R x8, 1600 MT/s 2R x4, 1333 MT/s A1, A2, A3 2R x4, 1600 MT/s 2R x4, 1333 MT/s A1, A2, A3, A4...

  • Page 48: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 49: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 50: Hard Drives

    CAUTION: To prevent damage to the memory-module socket during installation, apply pressure at both ends of the memory module evenly. Do not apply pressure to the center of the memory module. Press down on the memory module with your thumbs until the memory module snaps into place. Figure 17.

  • Page 51: Removing A 2.5 Inch Hard-Drive Blank

    Eight hard-drive Up to eight 2.5 inch, hot-swappable SAS, SATA, SAS SSD, SATA SSD, or Nearline SAS hard systems drives NOTE: SSD/SAS/SATA hard drives cannot be mixed in a system. The hot-swappable hard drives connect to the system board through the hard-drive backplane. Hot-swappable hard drives are supplied in hot-swappable hard-drive carriers that fit in the hard-drive slots.

  • Page 52: Removing A 3.5 Inch Hard-Drive Blank

    Removing A 3.5 Inch Hard-Drive Blank CAUTION: To maintain proper system cooling, all empty hard-drive slots must have drive blanks installed. If installed, remove the front bezel. Grasp the front of the hard-drive blank, press the release button and slide the blank out until it is free of the hard- drive slot.

  • Page 53: Installing A Hot-Swap Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 54: Removing A Cabled Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 55: Installing A Cabled Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 56: Installing A 2.5 Inch Hard Drive Into A 3.5 Inch Hard-Drive Adapter

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 57 Figure 23. Removing and Installing a Hot-Swap Hard Drive Into a Hard-Drive Carrier hard-drive carrier screws (4) hard drive screw holes (4)
  • Page 58 Figure 24. Removing and Installing a Hard-Drive Adapter With a 2.5 Inch Hot-Swap Hard Drive Into a 3.5 Inch Hard-Drive Carrier hard-drive carrier screws (5) 3.5 inch hard-drive adapter 2.5 inch hard drive...

  • Page 59: Installing A Hard Drive Or A Hard-Drive Adapter Into A Hard-Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 60: Optical Drive (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 61: Installing The Optical Drive In Hot-Swappable Hard-Drive Systems

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 62: Installing The Optical Drive In Cabled Hard-Drive Systems

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 63: Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 64: Installing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 65: Internal Usb Memory Key (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 66: Expansion Card Installation Guidelines

    Expansion Card Installation Guidelines Your system supports PCI Express Generation 2 and Generation 3 expansion cards. NOTE: If you install a second processor, you must upgrade expansion card riser 1 to optimize PCIe slot 1 speed. The following table provides the riser configurations for single- and dual-processor systems: Table 3.

  • Page 67: Removing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 68: Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 69: Removing Expansion-Card Risers 1 And 2

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 70: Installing Expansion-Card Risers 1 And 2

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 71: Removing The Idrac Ports Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 72: Installing The Idrac Ports Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 73: Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 74: Installing The Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 75: Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 76: Removing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 77: Installing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 78 CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. Loosen the heat-sink retention sockets. Lift the heat sink away from the processor and set the heat sink aside. Figure 38.

  • Page 79: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 80: Power Supplies

    NOTE: You can update the system BIOS using the Lifecycle Controller. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. When disconnected from the power source, press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover.

  • Page 81: Hot Spare Feature

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 82: Installing A Redundant Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 83: Installing A Non-Redundant Power Supply

    NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with the power- supply removal. For information about the cable management arm, see the system’s rack documentation. Open the system. Disconnect all the power cables from the power supply to the system board, hard drives, and optical drive. Remove the screw securing the power supply to the chassis, slide and lift the power supply out of the chassis.

  • Page 84: Removing The Power Supply Blank

    Removing The Power Supply Blank CAUTION: To ensure proper system cooling, the power supply blank must be installed in the second power supply bay in a non-redundant configuration. Remove the power supply blank only if you are installing a second power supply.

  • Page 85: Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 86: Removing The Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 87 Figure 46. Removing and Installing the Four Hard-Drive Backplane release tabs (2) hard-drive backplane guide pins (2) chassis hooks (4)
  • Page 88 Figure 47. Cabling Diagram—Four Hard-Drive Backplane system board power cable connector hard-drive backplane cable routing latch SAS cable connector power distribution board cable routing guide cable retention latch signal cable connector Figure 48. Front View of the Eight Hard-Drive Backplane hard-drive connectors (8)
  • Page 89 Figure 49. Rear View of the Eight Hard-Drive Backplane SAS B connector SAS A connector backplane power connector backplane signal connector Figure 50. Removing and Installing the Eight Hard-Drive Backplane hard-drive backplane release tabs (2) chassis hooks (4)

  • Page 90: Installing The Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 91: Removing The Control Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 92: Installing The Control Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 93: Removing The Control-Panel Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 94 Figure 54. Removing and Installing the Control-Panel Module—3.5 Inch Cabled Hard Drive System control-panel module control panel control-panel module screws (2) LED-panel screws (2) control-panel module connector cable LED panel USB connector cable...
  • Page 95 Figure 55. Removing and Installing the Control-Panel Module—3.5 Inch Hot-Pluggable Hard Drive System control-panel module USB connector cable screws (2) control panel control-panel module connector cable...

  • Page 96: Installing The Control-Panel Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 97: Vga Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 98: Installing The Vga Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 99: Installing The Power Distribution Board Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 100: Power Distribution Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 101: Installing The Power Distribution Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 102: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 103 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. iDRAC7 User's Guide , under 10. Import your new or existing iDRAC Enterprise license. For more information, see Software → Systems Management → Dell Remote Access Controllers, at dell.com/support/manuals.

  • Page 105: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 106: Troubleshooting A Serial I/O Device

    Power down all attached USB devices and disconnect them from the system. Restart the system and, if your keyboard is functioning, enter the System Setup. Verify that all USB ports are enabled on the Integrated Devices screen, in the System Setup options. If your keyboard is not functioning, you can also use remote access.

  • Page 107: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 108: Troubleshooting The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 109: Troubleshooting Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 110: Troubleshooting An Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 111: Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 112: Troubleshooting A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 113: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 114: Troubleshooting Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 115: Using System Diagnostics

    Dell Online Diagnostics Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules, allows you to run diagnostic tests on the systems in a production environment, and helps you ensure maximum uptime of your systems. Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives, physical memory, and network interface cards (NICs).

  • Page 116: System Diagnostic Controls

    Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. Dell Enhanced Pre-boot System Assessment User Guide at For information about embedded system diagnostics, see the...

  • Page 117: Jumpers And Connectors

    Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 5. System Board Jumper Settings Jumper Setting Description PWRD_EN The password feature is enabled (pins 2–4). (default) The password feature is disabled (pins 4–6).

  • Page 118: System Board Connectors

    System Board Connectors Figure 61. System Board Jumpers and Connectors Item Connector Description INT_STORAGE Storage controller card connector ID_BTN System identification button CMA_JACK System identification connector USB 2 USB connector USB 1 USB connector IO_RISER2 Riser 2 connector NIC2 Network connector NIC1 Network connector Video connector...

  • Page 119: Disabling A Forgotten Password

    Item Connector Description B1, B4, B2, B5, B3, B6 Memory module sockets FAN4 Cooling fan connector FAN3 Cooling fan connector PWR_CONN_1 8-pin power connector FAN2 Cooling fan connector A1, A4, A2, A5, A3, A6 Memory module sockets BP_SIG Backplane signal connector PWR_CONN_2 24-pin power connector CPU1...

  • Page 121: Technical Specifications

    Technical Specifications Processor Processor type One or two Intel Xeon processors E5-2400 and E5-2400 v2 product family Expansion Bus Bus type PCI Express Generation 2 and 3 Expansion slots using riser card: Riser 1 (Slot 1) One half-height, half length x4 link (for single processor) or One half-height, half length x16 link (for two processors) Riser 2...
  • Page 122 SATA SSD, or Nearline SAS hard drives NOTE: Four-hard-drive systems support software RAID. For more information on software RAID, see the Dell PowerEdge RAID Controller (PERC) documentation at dell.com/support/manuals. Eight hard-drive systems Up to eight 2.5 inch, internal, hot-swappable SAS, SATA, SAS SSD, SATA SSD, or Nearline SAS hard drives in hard-drive slots 0 through 7.
  • Page 123 Do not perform a cold startup below 5 °C. • Allow processor performance degrade. • Non-redundant power supplies are not supported. • Non Dell qualified peripheral cards and/or peripheral cards are not supported. • Maximum altitude for the operating temperature must be 3050 m (10,000 ft). Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets.
  • Page 124 Environmental Storage 5% to 95% RH with 33 °C (91 °F) maximum dew point. Atmosphere must be non-condensing at all times. Maximum Vibration Operating 0.26 G at 5 Hz to 350 Hz (all operation orientations). Storage 1.87 G at 10 Hz to 500 Hz for 15 min (all six sides tested).
  • Page 125 Environmental NOTE: Applies to data center and non-data center • Residual dust present in the air must have a deliquescent point less than 60% relative humidity. environments. Gaseous Contamination NOTE: Maximum corrosive contaminant levels measured at ≤50% relative humidity. Copper Coupon Corrosion Rate <300 Å/month per Class G1 as defined by ANSI/ ISA71.04-1985.

  • Page 127: System Messages

    System Messages LCD Messages NOTE: Applicable only if your system has an LCD display. The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
  • Page 128 Error Code Message Information AMP0302 name > current is greater than the upper warning Message The system board < threshold. name > current is outside of the optimum range. Details System board < Action Review system power policy. Check system logs for power related failures. Review system configuration changes.
  • Page 129 Error Code Message Information ASR0003 Message The watchdog timer power cycled the system. Details The operating system or an application failed to communicate within the time-out period. The system was power-cycled. Action Check the operating system, application, hardware, and system event log for exception events.
  • Page 130 Error Code Message Information Action Review the technical specifications for supported processor types. CPU0010 number > is throttled. Message CPU < Details The CPU is throttled due to thermal or power conditions. Action Review system logs for power or thermal exceptions. CPU0023 number >...
  • Page 131 Error Code Message Information Turn off the system and remove input power for one minute. Ensure the processor is seated correctly. Reapply input power and turn on the system. If the issue persists, see Getting Help. CPU0702 Message CPU bus parity error detected. LCD Message CPU bus parity error detected.
  • Page 132 Error Code Message Information If the issue persists, see Getting Help. FAN0000 number > RPM is less than the lower warning threshold. Message Fan < Details Fan operating speed is out of range. Action Remove and reinstall the fan. If the issue persists, see Getting Help.
  • Page 133 Error Code Message Information Action Check if the cable is present, then reinstall or reconnect. MEM0000 Message Persistent correctable memory errors detected on a memory device location >. at location(s) < Details This is an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules.
  • Page 134 Error Code Message Information location >. Power cycle system. LCD Message Memory mirror lost on < Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help.
  • Page 135 Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1320 Message A bus fatal error was detected on a component at bus bus >device< device >function < func >. < bus > device < device > function < func >. Power LCD Message Bus fatal error on bus <...
  • Page 136 Error Code Message Information number > removed from disk drive bay < bay >. Check drive. LCD Message Drive < Details The controller detected that the drive was removed. Action Verify drive installation. Re-seat the failed drive. If the issue persists, Getting Help.
  • Page 137 Error Code Message Information PSU0006 number > type mismatch. Message Power supply < LCD Message Power supply < number > is incorrectly configured. Check PSU. Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review proper configuration in this manual.
  • Page 138 Error Code Message Information PSU0034 number >. Message An under voltage fault detected on power supply < LCD Message An under voltage fault detected on PSU < number >. Check power source. Details This failure may be the result of an electrical issue with cables or subsystem components in the system.
  • Page 139 Error Code Message Information PSU1201 Message Power supply redundancy is lost. Details The power supply tries to operate in a degraded state. System Performance and power redundancy may be degraded or lost. Action Check input power. Reinstall the power supply. If the issue persists, Getting Help.
  • Page 140 Error Code Message Information Details An error was reported during a SD card read or write. Action Reseat the flash media. If the problem persists, see Getting Help. RFM1014 name > is write protected. Message Removable Flash Media < name > is write protected. Check SD Card. LCD Message Removable Flash Media <...
  • Page 141 Error Code Message Information SEC0031 Message The chassis is open while the power is on. LCD Message Intrusion detected. Check chassis cover. Details The chassis is open. System performance may be degraded, and security may be compromised. Action Close the chassis. Check system logs. SEC0033 Message The chassis is open while the power is off.
  • Page 142 Error Code Message Information Action Re-configure system to the minimum supported configuration. If issues persists, contact support. TMP0118 Message The system inlet temperature is less than the lower warning threshold. LCD Message System inlet temperature is outside of range. Details Ambient air temperature is too cool.

  • Page 143: Warning Messages

    Error Code Message Information Action Review system logs for power supply exceptions. Re-configure the system to minimum configuration, inspect and reinstall system cables. If the issue persists, see Getting Help. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive.

  • Page 145: Getting Help

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Visit dell.com/support...

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