Page 1: User Guide
User Guide Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Page 2 © Copyright 2009, 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Page 3: Table Of Contents
Contents Component identification ....................... 7 Front panel components ..........................7 Front panel LEDs and buttons ......................... 8 Rear panel components ..........................9 Rear panel LEDs and buttons ........................10 System board components .......................... 11 System board LEDs ........................... 13 NMI functionality ..........................14 System maintenance switch .......................
Page 4 Battery-backed write cache option ....................... 78 FBWC module and capacitor pack option ....................80 150W PCIe video/graphics controller power cable option ................82 HP Trusted Platform Module option ......................85 Installing the Trusted Platform Module board ..................85 Retaining the recovery key/password ....................87 Enabling the Trusted Platform Module ....................
Page 5 HP Insight Diagnostics survey functionality ..................99 Integrated Management Log ......................99 Remote support and analysis tools ....................... 99 HP Insight Remote Support software ....................99 Keeping the system current ........................100 Drivers ............................100 ProLiant Support Packs ........................100 Operating System Version Support ....................
Page 6 Environmental specifications ........................128 Mechanical specifications ......................... 128 Power supply specifications ........................128 Technical support ........................131 Before you contact HP ..........................131 HP contact information ..........................131 Customer Self Repair ..........................131 Acronyms and abbreviations ...................... 139 Index ............................142...
Page 7: Component Identification
Component identification Front panel components Item Description Power On/Standby button UID button USB connectors (2) Hot-plug hard drive bays (8-bay SFF drive cage model) Removable media bays Optical drive Component identification 7...
Page 8: Front Panel Leds And Buttons
Front panel LEDs and buttons Item Description Status System power LED Green = Power on Flashing green = Waiting for power due to group power capping Amber = System in standby, but power still applied Off = Power cord not attached or power supply failure Health LED Green = Normal Amber = System degraded.
Page 9: Rear Panel Components
Serial connector Mouse connector ¹The SAS expander and the HP NC522SFP Dual Port 10GbE Server Adapter are not supported in slot 1. ²HP recommends the SAS expander is installed in slot 2. ³The HP NC522SFP Dual Port 10GbE Server Adapter is only supported in slot 3.
Page 10: Rear Panel Leds And Buttons
To support options beyond 75W, install the 150W PCIe video/graphics controller power cable option (on page 82). Rear panel LEDs and buttons Item Description Status Power supply 2 LED Green = Power supply is on and functioning. Off = AC power is not available or AC power supply has failed. UID LED Blue = Activated Flashing blue = System managed remotely...
Page 11: System Board Components
System fan 4 connector System power connectors Processor 2 DIMM slots System fan 3 connector SD card slot (non-hot-plug) System maintenance switch Front panel LED board connector SAS connector B SAS connector A HP Smart Array P410i memory connector Component identification 11...
Page 12 Processor socket 1 System fan 1 connector ¹The SAS expander and the HP NC522SFP Dual Port 10GbE Server Adapter are not supported in slot 1. ²HP recommends the SAS expander is installed in slot 2. ³The HP NC522SFP Dual Port 10GbE Server Adapter is only supported in slot 3.
Page 13: System Board Leds
System board LEDs Item Description Status Power supply 1 Amber = No AC power or failed power supply Off = Power supply is on and functioning. Power supply 2 Amber = No AC power or failed power supply Off = Power supply is on and functioning. Processor 2 Amber = Processor 2 failed.
Page 14: Nmi Functionality
To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can use the iLO Virtual NMI feature. For more information, see the white paper on the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf). System maintenance switch...
Page 15: Sas/Sata Device Numbers
SAS/SATA device numbers • SFF configuration with an optional SAS expander • SFF configuration with a second SAS controller Component identification 15...
Page 16: Sas And Sata Hard Drive Leds
• LFF configuration SAS and SATA hard drive LEDs Item Description Fault/UID LED (amber/blue) Online LED (green) Component identification 16...
Page 17: Sas And Sata Hard Drive Led Combinations
SAS and SATA hard drive LED combinations Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) On, off, or flashing Alternating amber The drive has failed, or a predictive failure alert has been received and blue for this drive; it also has been selected by a management application.
Page 18: Battery Pack Leds
A fully-charged battery can normally preserve data for at least 2 days. The battery lifetime also depends on the cache module size. For more information, see the controller QuickSpecs on the HP website (http://www.hp.com). Double flash, then...
Page 19: Fbwc Module Leds
LED3 pattern LED4 pattern Interpretation Flashing (1 Hz) The battery pack is below the minimum charge level and is being charged. Features that require a battery (such as write cache, capacity expansion, stripe size migration, and RAID migration) are unavailable temporarily until charging is complete.
Page 20: Fan Locations And Configurations
1 Green LED 2 Amber LED Interpretation The flash code is corrupt. Fan locations and configurations CAUTION: To maintain proper cooling, all fan bays must be populated with a fan or a fan blank. • Fan locations Item Description Rear fan 1 Rear fan 2 Front fan 3 Front fan 4...
Page 21 • Single-processor, standard fan configuration Item Description Rear fan 1 Rear fan 2 Front fan 3 Processor 1 DIMM baffle • Single-processor, redundant fan configuration Item Description Rear fan 1 Rear fan 2 Component identification 21...
Page 22 Item Description Front fan 3 Front fan 4 Processor 1 DIMM baffle Large redundant fan air baffle • Dual-processor, non-redundant fan configuration Item Description Rear fan 1 Rear fan 2 Front fan 3 Processor 1 Processor 2 DIMM baffles Component identification 22...
Page 23 • Dual-processor, redundant fan configuration Item Description Rear fan 1 Rear fan 2 Front fan 3 Front fan 4 Processor 1 Processor 2 DIMM baffles Large redundant fan air baffle Component identification 23...
Page 24: Operations
Operations Power up the server To power up the server, press the Power On/Standby button. To determine status, see "Front panel LEDs and buttons (on page 8)." Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server.
Page 25: Remove The Server From The Rack
After performing the installation or maintenance procedure, press the rail-release latches and slide the server back into the rack. Remove the server from the rack To remove the server from an HP, telco, or third-party rack: Power down the server (on page 24). Disconnect the cabling.
Page 26: Remove The Access Panel
For operations involving removable media bay access, the media bay panel can be removed from the bezel. Remove the access panel Release the access panel latch. Slide the access panel back about 1.5 cm (0.5 in). Lift and remove the access panel. CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, hard drives, or blanks installed.
Page 27: Install The Access Panel
Install the access panel Place the access panel on top of the server, allowing it to extend past the rear of the server approximately 1.5 cm (0.5 in). Slide the access panel forward until it clicks into place, and close the access panel latch. Remove the media bay blank Power down the server (on page 24).
Page 28: Remove The Dimm Baffle
Remove the large redundant fan air baffle. Remove the DIMM baffle Power down the server (on page 24). Do one of the following: Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 25). Extend the server from the rack (on page 24).
Page 29: Remove A Fan Blank
Remove a fan blank Power down the server (on page 24). Do one of the following: Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 25). Extend the server from the rack (on page 24). Remove the access panel (on page 26).
Page 30: Setup
Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.
Page 31: Temperature Requirements
HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.
Page 32: Power Requirements
Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose.
Page 33: Contents Of The Tower Server Shipping Carton
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling jacks are extended to the floor. The full weight of the rack rests on the leveling jacks. • The stabilizing feet are attached to the rack if it is a single-rack installation. •...
Page 34: Installing Hardware Options
• Rack-mounting hardware In addition to the supplied items, you may need: • T-15 Torx screwdriver • Hardware options • Operating system or application software • Installing hardware options Install any hardware options before initializing the server. For options installation information, refer to the option documentation.
Page 35: Installing The Server Into The Rack
WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all •...
Page 36: Powering Up And Configuring The Server
HP website (http://www.hp.com/support). Follow the on-screen instructions to begin the installation process. For information on using these installation paths, refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack, included with the server. Registering the server To register the server, refer to the HP Registration website (http://register.hp.com).
Page 37: Hardware Options Installation
To install the component: Update the system ROM. Locate and download the latest ROM version from the HP website (http://www.hp.com/support). Follow the instructions on the website to update the system ROM. Power down the server (on page 24).
Page 38 Place the tower server on the side. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage. Open the processor locking lever and the processor socket retaining bracket. Do not remove the processor socket cover.
Page 39 If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Handle the processor by the edges only, and do not touch the bottom of the processor, especially the contact area. Hardware options installation 39...
Page 40 Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board: •...
Page 41 Press the tabs on the processor installation tool to separate it from the processor, and then remove the tool. Close the processor socket retaining bracket and the processor locking lever. The processor socket cover is automatically ejected. Remove the cover. CAUTION: Be sure to close the processor socket retaining bracket before closing the processor locking lever.
Page 42 Open the heatsink locking levers. Remove the heatsink protective cover. Install the heatsink. Hardware options installation 42...
Page 43 Close the heatsink locking levers. (Optional) To optimize performance, install memory into the processor 2 DIMM slots ("System board components" on page 11). Remove the fan blank in fan bay 3 ("Remove a fan blank" on page 29). Install the fan into fan bay 3. Connect the fan cable to the system board ("System board components"...
Page 44: Memory Options
Install the DIMM baffle onto the fan. Install the large redundant fan air baffle, if removed. Install the access panel (on page 27). Do one of the following: Close or install the tower bezel, as needed. Slide the server back into the rack. Power up the server (on page 24).
Page 45: Single-, Dual-, And Quad-Rank Dimms
Channel Population order Slot number This multi-channel architecture provides enhanced performance in Advanced ECC mode. This architecture also enables the Lockstep, Online Spare, and Mirrored Memory modes. This server supports both Registered PC3 DIMMs (RDIMMs) and Unbuffered DIMMs (UDIMMs). DIMM slots in this server are identified by number and by letter. Letters identify the slots to populate for specific AMP modes.
Page 46: Memory Configurations
DIMM type R = RDIMM (registered) E = UDIMM (unbuffered with ECC) For the latest supported memory information, see the QuickSpecs on the HP website (http://www.hp.com). Memory configurations To optimize server availability, the server supports the following AMP modes: •...
Page 47: Rdimm Maximum Memory Configurations
For the latest memory configuration information, see the QuickSpecs on the HP website (http://www.hp.com). RDIMM maximum memory configurations The following table lists the maximum memory configurations possible with 16-GB RDIMMs. Rank Single-processor Dual-processor 36 GB 72 GB Single-rank 72 GB...
Page 48: General Dimm Slot Population Guidelines
Lockstep mode can correct any single DRAM device failure on x4 and x8 DIMM types. The DIMMs in each channel must have identical HP part numbers. Lockstep mode uses channel 1 and channel 2. Channel 3 is not populated. Because channel 3 cannot be populated when using Lockstep mode, the maximum memory capacity is lower than Advanced ECC mode.
Page 49: Advanced Ecc Population Guidelines
Rank Populated slots Speeds supported (per channel) (MHz) Single- or dual-rank Advanced ECC population guidelines For Advanced ECC mode configurations, observe the following guidelines: • Observe the general DIMM slot population guidelines (on page 48). • DIMMs may be installed individually. Single-processor Advanced ECC population order For Advanced ECC mode configurations with a single processor, populate the DIMM slots in the following order:...
Page 50: Lockstep Memory Population Guidelines
• UDIMM First: A and B Last: D and E Do not populate slots C, F, G, H, or I. After installing the DIMMs, use RBSU to configure the system for Mirrored Memory support ("Configuring mirrored memory" on page 93). Multi-processor Mirrored Memory population order For Mirrored Memory mode configurations with multiple processors, populate the DIMM slots for each processor in the following order:...
Page 51: Installing Dimms
Do not populate slots C, F, or I. • UDIMM First: A and B Last: D and E Do not populate slots C, F, G, H, or I. After installing the DIMMs, use RBSU to configure the system for Lockstep memory support ("Configuring lockstep memory"...
Page 52: Sas Or Sata Hard Drive Option
IMPORTANT: When installing a x3/x1 SAS cable in an SFF system, HP recommends connecting the x3 part of the x3/x1 cable to the SAS hard drive backplane connector that corresponds to hard drive slots 1 to 4. In this setup, hard drive slot 1 is not available, but because hard drive slots 2 to 4 are connected, one continuous volume can be created.
Page 53 To install the component: Remove the hard drive blank. Open the release latch to prepare the drive for installation. Hardware options installation 53...
Page 54: Hard Drive Cage Options
16). Resume normal server operations. Hard drive cage options HP does not support mixing SFF and LFF optional hard drive expansion cages. Installing a hard drive expansion cage power cable Power down the server (on page 24). Do one of the following: Open or remove the tower bezel, as needed ("Open or remove the tower...
Page 55 Remove all expansion boards. Remove the large redundant fan air baffle, if installed ("Remove the large redundant fan air baffle" on page 27). Remove the DIMM baffles ("Remove the DIMM baffle" on page 28). Disconnect the fan cables, and then remove all fans. Loosen the two system board thumbscrews.
Page 56 Using the system board tray handles, slide the tray forward, and then remove the system board. Connect the power cable from the option kit to the power supply backplane. Be sure to thread the cables through the hole in the center wall. Install the system board.
Page 57: Eight-Bay Sff Drive Cage Option
CAUTION: To avoid damage to the pin connectors, install only supported hard drive cages and components in HP ProLiant ML350 G6 Servers. For supported options, see the QuickSpecs at the HP website (http://www.hp.com/servers/proliantml350). To install the component: Install the hard drive expansion cage power cable ("Installing a hard drive expansion cage power...
Page 58 Position the hard drive cage near the optional drive cage bay, and then thread the SAS cables through the bay. Install the SFF hard drive cage into the server. CAUTION: Always populate each media bay with either a device or a blank. Proper airflow can only be maintained when the bays are populated.
Page 59: Two-Bay Lff Drive Cage Option
Two-bay LFF drive cage option CAUTION: To avoid damage to the pin connectors, install only supported hard drive cages and components in HP ProLiant ML350 G6 Servers. For supported options, see the QuickSpecs at the HP website (http://www.hp.com/servers/proliantml350). To install the component: Install the hard drive expansion cage power cable ("Installing a hard drive expansion cage power...
Page 60 Using a T-15 Torx screwdriver, remove the primary hard drive cage screws. Extend the primary hard drive cage from the chassis. Disconnect the existing SAS cable from the connector B (labeled "4 and 5") on the primary drive cage backplane. Retain the cable for future use. IMPORTANT: When installing the optional two-bay LFF expansion hard drive cage, the existing SAS cable B on the primary drive will be replaced by the mini-SAS Y-cable from the option kit.
Page 61 The connector labeled "2LFF" of the mini-SAS Y-cable to the optional hard drive cage. Position the hard drive cage near the optional drive cage bay, and then thread the drive cables through the bay. Slide the optional hard drive cage about three-fourth of the way into the bay, leaving room to connect cables at the back of the drive cage.
Page 62 The connector labeled "6LFF"of the mini-SAS Y-cable to the primary hard drive cage. Slide the optional hard drive cage fully into the bay until it clicks, and then install the screws. CAUTION: Always populate each media bay with either a device or a blank. Proper airflow can only be maintained when the bays are populated.
Page 63: Removable Media Device Options
When installing drives in the removable media bay, guide screws must be installed to make sure the drives align correctly in the drive cage. HP has provided extra guide screws, 5.25 M3 metric screws and/or HD 6-32 shipping screws, located behind the media bay blank. The metric screws are black.
Page 64: Installing The Full-Height Media Device Shipping Screw
Full-height device Connect the data and power cables to the rear of the device. Slide the drive into the bay until it clicks. When shipping a server with a full-height device installed, replace the front guide screw with a shipping screw ("Installing the full-height media device shipping screw"...
Page 65: Redundant Fan Assembly Option
Remove the silver shipping screw from the chassis. Install the silver shipping screw into the full-height device. Redundant fan assembly option To install the component: Power down the server (on page 24). Do one of the following: Open or remove the tower bezel, as needed ("Open or remove the tower bezel"...
Page 66 Install the fan in fan bay 4. Connect the fan cable to the system board ("System board components" on page 11). Align the baffle guide posts with the holes on the fan and the system board. Hardware options installation 66...
Page 67: Redundant Hot-Plug Power Supply Option
Install the large air baffle. Install the access panel (on page 27). Do one of the following: Close or install the tower bezel, as needed. Slide the server back into the rack. Power up the server (on page 24). Redundant hot-plug power supply option The server supports a second hot-plug power supply to provide redundant power to the system if the primary power supply fails.
Page 68: Power Supply Configuration
Power supply configuration CAUTION: All power supplies installed in the server must have the same output power capacity to operate in redundant mode. Verify that all power supplies have the same part number and label color. When the system detects mismatched power supplies, the system displays POST messages, does not power on the new power supply, and remains in non-redundant mode.
Page 69: Expansion Board Options
Remove the power supply blank. WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect AC power cords to uninstalled power supplies. Slide the power supply into the power supply bay until the release/lock lever clicks, securing the power supply.
Page 70: Removing The Expansion Slot Cover
Removing the expansion slot cover To install the component: Power down the server (on page 24). Do one of the following: Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 25). Extend the server from the rack (on page 24). Remove the access panel (on page 26).
Page 71: Installing An Expansion Board
Installing an expansion board When installing a high-wattage video/graphics controller, observe the following guidelines: • Install the controller in the x16 slot ("System board components" on page 11). • Install the 150W PCIe video/graphics controller power cable ("150W PCIe video/graphics controller power cable option"...
Page 72: Pci-X Expansion Cage Option
Close or install the tower bezel, as needed. Slide the server back into the rack. Connect any required external cables to the expansion board. Refer to the documentation that ships with the expansion board. PCI-X expansion cage option The PCI-X expansion cage option converts one PCI Express slot into two PCI-X slots for additional expansion board capability.
Page 73 Remove the airflow shield from the chassis. Retain the shield for future use if the PCI-X expansion cage is not installed. Remove the four T-15 screws from the hard drive cage, and then partially extend the hard drive cage from the chassis. Hardware options installation 73...
Page 74 Pull the spring-loaded locking pin out, and then turn it one-quarter turn to an extended position. Remove a PCI-X expansion slot cover. Hardware options installation 74...
Page 75 Install PCI-X expansion boards in the PCI-X expansion cage. Install the PCI-X expansion cage. Secure the assembly with the screws from the rear access panel. Hardware options installation 75...
Page 76 Turn the spring-loaded locking pin until it locks into the chassis. Open the expansion board retainer. Remove the expansion board or the expansion slot cover for expansion slot 1 ("Removing the expansion slot cover" on page 70). The PCI-X expansion cage is supported only by slot 1. Install the included PCI Express conversion card into expansion slot 1.
Page 77 Connect the signal cable to the installed PCI Express conversion card and to the PCI-X expansion cage. Disconnect the first power connector of both system power cables from any installed media bay devices. Connect the included power cable extension: Connect the extension to the PCI-X expansion cage. Connect the extension to the first power connector of both system power cables.
Page 78: Battery-Backed Write Cache Option
Install any other expansion boards ("Installing an expansion board" on page 71). Slide the hard drive cage back into the chassis, and then secure the cage with the four T-15 screws. Install the access panel (on page 27). Do one of the following: Close or install the tower bezel, as needed.
Page 79 Power down the server (on page 24). Do one of the following: Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 25). Extend the server from the rack (on page 24). Remove the access panel (on page 26). Locate the cache module connector ("System board components"...
Page 80: Fbwc Module And Capacitor Pack Option
IMPORTANT: The server supports only one battery pack in the chassis. If more than one battery is needed, use the Velcro strips provided in the option kit to attach additional battery packs. Install the access panel (on page 27). Do one of the following: Close or install the tower bezel, as needed.
Page 81 Remove the large redundant air baffle, if installed ("Remove the large redundant fan air baffle" on page 27). Install the FBWC module. Connect the cable. Hardware options installation 81...
Page 82: Pcie Video/Graphics Controller Power Cable Option
Power up the server (on page 24). 150W PCIe video/graphics controller power cable option To determine power requirements for supported options, use the power calculator located at the HP website (http://www.hp.com/servers/powercalculator). Before installing a high-wattage video/graphics controller, install the cable. For more information, see "Installing an expansion board (on page 71)."...
Page 83 Remove all expansion boards. Remove the large redundant fan air baffle, if installed ("Remove the large redundant fan air baffle" on page 27). Remove the DIMM baffles ("Remove the DIMM baffle" on page 28). Remove all fans. Loosen the two system board thumbscrews. Hardware options installation 83...
Page 84 Using the system board tray handles, slide the tray forward and remove the system board. Connect the 10-pin connector on the PCIe power cable to the power supply backplane. Be sure to thread the cable through the center wall. Install the system board. Tighten the thumbscrews.
Page 85: Hp Trusted Platform Module Option
Recovery Mode after BitLocker detects a possible compromise of system integrity. • HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the encryption technology feature documentation provided by the operating system.
Page 86 Extend the server from the rack (on page 24). Locate the TPM connector ("System board components" on page 11). CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.
Page 87: Retaining The Recovery Key/Password
OS application TPM settings. For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module Best Practices White Paper on the HP website (http://www.hp.com/support).
Page 88 In addition to the supplied items, you may need: • T-10 Torx screwdriver • T-15 Torx screwdriver To convert a tower server to a rack server: Power down the server (on page 24). Disconnect all rear panel cabling ("Rear panel components"...
Page 89 Slide them back and away from the chassis. Hardware options installation 89...
Page 90 Install the foot blanks. Remove the access panel (on page 26). Align the pins on the rack bezel with the corresponding slots on the chassis. Secure the rack bezel to the chassis using the screws inside the chassis. Install the access panel (on page 27). Install the server into the rack ("Installing the server into the rack"...
Page 91: Configuration And Utilities
Enabling access to the Array Configuration Utility (on page 94) and Erase Utility (on page 97) SmartStart is included in the HP Insight Foundation suite for ProLiant. For more information about SmartStart software, see the HP Insight Foundation suite for ProLiant or the HP website (http://www.hp.com/go/foundation).
Page 92: Hp Rom-Based Setup Utility
Selecting the primary boot controller • Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Using RBSU To use RBSU, use the following keys: •...
Page 93: Boot Options
RBSU by pressing the F9 key when prompted. After the settings are selected, exit RBSU and allow the server to reboot automatically. For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation).
Page 94: Array Configuration Utility
Press the Enter key. Press the Esc key to exit the current menu, or press the F10 key to exit RBSU. For more information on online spare memory, refer to the white paper on the HP website (http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html). Configuring lockstep memory...
Page 95: Option Rom Configuration For Arrays
Mozilla Firefox 2.0 or later For Linux servers, see the README.TXT file for additional browser and support information. For more information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant Servers User Guide on the HP website (http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01608507/c01608507.pdf).
Page 96: Management Tools
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND (does not apply to HP ProLiant DL980 Servers), or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer.
Page 97: Integrated Lights-Out 2 Technology
Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting. For more information about iLO 2 features (which may require an iLO Advanced Pack or iLO Advanced for BladeSystem license), see the iLO 2 documentation on the Documentation CD or on the HP website (http://www.hp.com/servers/lights-out).
Page 98: Usb Support And Functionality
USB support and functionality USB support HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM.
Page 99: Hp Insight Diagnostics Survey Functionality
HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or HP contractual support agreement. HP Insight Remote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s...
Page 100: Keeping The System Current
If you are installing drivers from the SmartStart CD, be sure that you are using the latest SmartStart version that your server supports. To verify that your server is using the latest supported version, see the HP website (http://www.hp.com/support). For more information, see the documentation provided with the SmartStart If you do not use the SmartStart CD to install an OS, drivers for some of the new hardware are required.
Page 101: Operating System Version Support
(http://www.hp.com/go/supportos). Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products. For more information, refer to the HP website (http://www.hp.com/go/pcn).
Page 102: Troubleshooting
Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problem-specific flowcharts to help you navigate complex troubleshooting processes.
Page 103: Symbols On Equipment
Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.
Page 104: Symptom Information
If the problem occurs randomly, what is the duration or frequency? To answer these questions, the following information may be useful: • Run HP Insight Diagnostics (on page 98) and use the survey page to view the current configuration or to compare it to previous configurations. •...
Page 105: Performing Processor Procedures In The Troubleshooting Process
To verify the server configuration, connect to the System Management Homepage and select Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers, Management Agents, and utilities, and whether they are up-to-date.
Page 106: Loose Connections
If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage. • For HP ProLiant BL c-Class Server Blades, be sure the Onboard Administrator tray is properly seated. Troubleshooting 106...
Page 107: Service Notifications
LEDs. Depending on the model, the internal health LED and external health LED may either appear solid or they may flash. Both conditions represent the same symptom. For the location of server LEDs and information on their statuses, see the server documentation on the HP website (http://www.hp.com/support).
Page 108: General Diagnosis Flowchart
Item "Symptom information (on page 104)" "Loose connections (on page 106)" "Service notifications (on page 107)" The most recent version of a particular server or option firmware is available on the HP Support website (http://www.hp.com/support). Troubleshooting 108...
Page 109 CD or the HP website (http://www.hp.com/products/servers/platforms) "Breaking the server down to the minimum hardware configuration (on page 105)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 102)" • "Server information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 102)"...
Page 110: Server Power-On Problems Flowchart
Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. Troubleshooting 110...
Page 111 Item "Server health LEDs (on page 107)" and "Component identification (on page 7)" "HP Insight Diagnostics (on page 98)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 102)" "Loose connections (on page 106)"...
Page 112 Troubleshooting 112...
Page 113: Post Problems Flowchart
Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms). "Breaking the server down to the minimum hardware configuration (on page 105)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 102)" •...
Page 114 Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 102)" • "Operating system information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 102)" Troubleshooting 114...
Page 115: Os Boot Problems Flowchart
Guide located on the Documentation CD or see "Troubleshooting resources (on page 102)" • Controller documentation "HP Insight Diagnostics (on page 98)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 102)" •...
Page 116: Server Fault Indications Flowchart
Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents • Server boots, but the internal health LED, external health LED, or component health LED is red or amber NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
Page 117 "Power-on problems flowchart ("Server power-on problems flowchart" on page 110)" "HP Insight Diagnostics (on page 98)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 102)" • "Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting...
Page 118: Post Error Messages And Beep Codes
POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). Troubleshooting 118...
Page 119 WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. Troubleshooting 119...
Page 120: Battery Replacement
Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
Page 121: Regulatory Compliance Notices
Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.
Page 122: Declaration Of Conformity For Products Marked With The Fcc Logo, United States Only
Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.) For questions regarding this FCC declaration, contact us by mail or telephone: • Hewlett-Packard Company P.
Page 123: European Union Regulatory Notice
Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available (in English only) either within the product documentation or at the following HP website (http://www.hp.eu/certificates) (type the product number in the search field).
Page 124: Japanese Notice
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Page 125: Chinese Notice
Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents. Regulatory compliance notices 125...
Page 126: Taiwan Battery Recycling Notice
For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.
Page 127: Electrostatic Discharge
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.
Page 128: Server Specifications
27.22 kg (60.00 lb) Weight (no drives installed) Power supply specifications Depending on installed options, the server is configured with one of the following power supplies: • HP ProLiant 1200 W Power Supply Specification Value Input requirements 100 to 120 VAC, 200 to...
Page 129 800 W at 100V AC input Maximum peak power 900 W at 120V AC input 1200 W at 200V to 240V AC input • HP ProLiant 750 W Power Supply Specification Value Input requirements 100 to 120 VAC, 200 to Rated input voltage...
Page 130 460 W at 100V to 120V AC input Maximum peak power 460 W at 200V to 240V AC input Server specifications 130...
Page 131: Technical Support
Active Health System log Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs).
Page 132 HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material.
Page 133 HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
Page 134 Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:...
Page 135 HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local.
Page 136 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
Page 137 Technical support 137...
Page 138 Technical support 138...
Page 139: Acronyms And Abbreviations
Acronyms and abbreviations ABEND abnormal end Array Configuration Utility Array Diagnostics Utility Advanced Memory Protection Automatic Server Recovery double data rate FBWC flash-backed write cache International Electrotechnical Commission Integrated Lights-Out Integrated Management Log large form-factor LV DIMM Low voltage DIMM Acronyms and abbreviations 139...
Page 140 network interface controller non-maskable interrupt ORCA Option ROM Configuration for Arrays PCI Express Peripheral Component Interconnect Express PCI-X peripheral component interconnect extended power distribution unit POST Power-On Self Test ProLiant Support Pack RBSU ROM-Based Setup Utility RDIMM Registered Dual In-line Memory Module serial attached SCSI SATA serial ATA...
Page 141 TMRA recommended ambient operating temperature trusted platform module UDIMM Unregistered Dual In-Line Memory Module unit identification Acronyms and abbreviations 141...
Page 142: Index
95 150W PCIe video/graphics controller power cable configuring AMP modes 98 option 85 connectors 7, 8, 9, 12, 14 contacting HP 139, 140 CSR (customer self repair) 140 customer self repair (CSR) 140 access panel 28 accessing servers 26...
Page 143 48, 52 help resources 140 memory, online spare 50, 98 HP Insight Diagnostics 103 HP Insight Remote Support software 104 HP ProLiant Essentials Foundation Pack 38 HP technical support 139, 140 NMI jumper 15 identification number 128...
Page 144 122 video/graphics controller power cable 85 server features and options 39 service notifications 112 shipping carton contents 35 site requirements 32 warnings 34, 108 SmartStart autorun menu 95 website, HP 140 SmartStart Scripting Toolkit 95 SmartStart software 38 Index 144...

This manual is also suitable for:

Proliant ml350 g6

HP ProLiant ML350 User Manual

Component Identification

Operations

Setup

Hardware Options Installation

Configuration and Utilities

Troubleshooting

Battery Replacement

Regulatory Compliance Notices

Electrostatic Discharge

Server Specifications

Technical Support

Acronyms and Abbreviations

Index

Quick Links

User Guide

Troubleshooting

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Summary of Contents for HP ProLiant ML350

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Table of Contents