Call Center Solutions - Panasonic KX-TDE100 Brochure & Specs

Call Center Solutions

Achieve cost-effective call center management with built-in call center
functions combined with monitoring and report functions.
Built-in Call Center Features
• Call Distribution
The KX-TDE100/200 can be programmed to handle incoming calls so they get routed to the correct department or individual without any
disruption to the caller. Calls can be directed to a specific individual, group, auto attendant, voice mail, or any combination of the above.
• Priority Hunting
• Call Distribution to Longest Idle Extension
• Effectively control incoming calls by programming the incoming calls to balance out the load according to staff and conditions
• Effective utilization of various call distribution patterns will improve the call management
• Queue Messages and Music On Hold
• Transferring to a Backup (Overflow) Extension
• Improve the image of your company as well as help avoid losing business opportunities
• VIP Priority Special Treatment
• Special treatment for special customers
Monitoring and Reporting
KX-NCV200 ACD Report Server
• Reports are Made and Status is Displayed in Supervisor's PC
Performance Graphs
The KX-TDE100/200 lets you achieve cost-effective call center management
with built-in call center functions combined with monitoring and report functions.
Your phone calls can be distributed and organized according to purpose and
priority, making your call center more efficient while treating your customers right.
Monitor employee performance with the KX-NCV200's powerful information
reports. Calls can be queued while your team is busy with other calls, and music
or prerecorded promotional messages can be played for waiting callers to help
reduce lost calls and missed business opportunities.
You can also assign an additional backup destination for calls that are not answered
within a specific period of time. Preferred customers and VIPs can even have their
calls connected with priority or to a specific staff member, allowing you to provide
special attention to special clients.
• The NCV200 ACD report server brings call center functions to your
KX-TDE100/200, providing you with monitoring and performance
reports, call information history, and agent log-in. It's easy to optimize
call center management with NCV200's readable and comprehensive
performance reports.
ACD Monitor
ACD Report