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HP SureStore 4115w User Manual

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HP SureStore DLT Tape Library
User's Guide
Models 4115w/4215w,
7115w/7215w
Part Number C5173-90000
Edition 4
September 1998
Printed in United States
© Copyright 1998 Hewlett-Packard Company

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  • Page 1 HP SureStore DLT Tape Library User’s Guide Models 4115w/4215w, 7115w/7215w Part Number C5173-90000 Edition 4 September 1998 Printed in United States © Copyright 1998 Hewlett-Packard Company...
  • Page 2 Notices This document contains information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated into another language without the prior written consent of Hewlett-Packard Company. The information contained in this document is subject to change without notice.
  • Page 3 Installing your library; moving or shipping the library. Chapter 2 Choosing and using digital linear tape cartridges. Chapter 3 Operating the tape drive. Appendix A Ordering supplies and accessories; locating HP sales and support offices. Appendix B Safety and regulatory information. Appendix C TapeAlert messages.

  • Page 4: Typographical Conventions

    Typographical Conventions This manual uses the following typographical conventions: Italics COMPUTER OUTPUT KEYCAP TEXT Notes provide information that can be helpful in understanding the NOTE operation of the product. Cautions call attention to an operating procedure or practice that could CAUTION result in damage to the product if not correctly performed.

  • Page 5: Table Of Contents

    Contents 1. Installing the Tape Library Installation Overview ... 1-2 Step 1: Choose a Location ... 1-3 Step 2: Unpack the Library ... 1-4 Required Components ... 1-4 Additional Components Provided ... 1-5 Tape Library Rear Panel ... 1-6 Step 3: Install the Host SCSI Card(s) ... 1-7 Step 4: Mount the Library in a Rack (optional) ...
  • Page 6 Contents Choosing Tape Cartridges ... 2-3 Labeling Tape Cartridges ... 2-4 Labeling Bulk Load Magazines ... 2-5 Drive Cleaning Messages ... 2-6 Write-Protecting Tape Cartridges ... 2-8 Maintaining Tape Cartridges ... 2-9 3. Operating the Library Overview ... 3-2 Operating the Control Panel ... 3-3 Understanding Display Window Messages ...
  • Page 7 A. Supplies and Customer Support Overview ... A-2 Supplies and Accessories ... A-3 Hewlett-Packard Customer Support ... A-6 HP FIRST/QUICK FAX Faxback Services ... A-6 Asia-Pacific ... A-7 Europe ... A-8 North and South America (includes Canada) ... A-8 Other Countries ... A-8 Electronic Support Services ...
  • Page 8 Telephone Support After Warranty ... A-12 Before Calling ... A-12 US and Canada ... A-12 Europe ... A-12 Elsewhere ... A-12 HP Reseller Locator Numbers ... A-12 B. Safety and Regulatory Information Overview ...B-2 Safety Information ...B-3 Laser Safety ...B-3 CDRH Regulations (USA Only) ...B-3...
  • Page 9 Contents C. TapeAlert Messages Overview ...C-2 TapeAlert Messages and Descriptions ...C-3...
  • Page 10 Contents...
  • Page 11 Figures Figure 1-1. Rear Panel Features....... 1-6 Figure 1-2. Rackmounting Components ......1-9 Figure 1-3.
  • Page 12 Figures Figure 3-3. Opening the Front Access Door ..... 3-17 Figure 3-4. Loading Tape Cartridges into the Magazine ... 3-17 Figure 3-5.
  • Page 13 Tables Table 1-1. Location Criteria ........1-3 Table 1-2.
  • Page 14 Tables...

  • Page 15: Installing The Tape Library

    Installing the Tape Library...

  • Page 16: Installation Overview

    Installing the Tape Library Installation Overview Installation Overview Before you install the tape library: • Make sure you have the components listed in Table 1-2 on page 1-4. • Become familiar with the back of the tape library, as shown in “Tape Library Rear Panel”...

  • Page 17: Step 1: Choose A Location

    Step 1: Choose a Location Choose a location that meets the following criteria. Take the library there before unpacking it. Table 1-1 Location Criteria Room temperature Power source Air quality Adequate clearance 50-104° F (10-40° C) AC power voltage: 100-127 V or 200-240 V Minimal sources of particulate contamination.

  • Page 18: Step 2: Unpack The Library

    Installing the Tape Library Step 2: Unpack the Library Step 2: Unpack the Library Make sure you have all required components and become familiar with the library’s components. Required Components Table 1-2 Components Included for Installation Component Tape Library SCSI card(s) SCSI cable: allowable lengths Daisy-chain cable...

  • Page 19: Additional Components Provided

    Additional Components Provided Table 1-3 Additional Components Component User’s Guide DLT Library Advisor HP SureStore Tape CD-ROM Live Trial Backup Software Tape Data Sheet Bar Code Labels Step 2: Unpack the Library Description Printed user’s manual in English. Online user’s manual with video clips.

  • Page 20: Tape Library Rear Panel

    Installing the Tape Library Step 2: Unpack the Library Tape Library Rear Panel Figure 1-1 Rear Panel Features The following list identifies the numbered components in Figure 1-1: Bus 1 SCSI ports SCSI interface mode switch Bus 2 SCSI ports Power port SCSI bus indicator label SCSI bus status indicators...

  • Page 21: Step 3: Install The Host Scsi Card(S)

    Installing the Tape Library Step 3: Install the Host SCSI Card(s) Step 3: Install the Host SCSI Card(s) Install the single-ended or differential SCSI card into the host computer system. Refer to the host user manual and the SCSI card installation instructions for information on installing and configuring SCSI cards.

  • Page 22: Step 4: Mount The Library In A Rack (Optional)

    Installing the Tape Library Step 4: Mount the Library in a Rack (optional) Step 4: Mount the Library in a Rack (optional) For stand-alone installations, go to “Step 5: Set the SCSI Interface Mode Switch” on page 1-20. The rack slides can be adjusted to fit any standard rack with a depth of 26 to 31 inches (66.04 to 78.75 centimeters).

  • Page 23: Tools And Components

    Tools and Components Tools: Phillips screwdriver (included in kit) 1/2 inch open-ended wrench Kit Hardware (parts are labeled for easy identification): 1. rack slides (1 pair) 2. bezel spacers (2) 3. mounting brackets (4) 4. strain relief bracket (1) 5. cable ties (4) 6.

  • Page 24: Mounting The Library

    Installing the Tape Library Step 4: Mount the Library in a Rack (optional) Mounting the Library To mount the tape library in a rack, you must: • First, attach the front and back mounting brackets to the rack slides. • Next, attach the rack slides to the rack.

  • Page 25: Figure 1-4 Front Mounting Bracket

    3. Attach the front mounting brackets to the front end of each slide using two 8-32 x 3/8 pan-slotted phillips screws and two 8-32 keps nuts. Tighten the screws. Figure 1-4 Front Mounting Bracket 4. Attach the rear mounting brackets to the back side of each slide using two 8-32 x 3/8 pan-slotted phillips screws and two 8-32 keps nuts.

  • Page 26: Attach The Rack Slides To The Rack

    Installing the Tape Library Step 4: Mount the Library in a Rack (optional) Attach the Rack Slides to the Rack 1. Line up the template with an existing product in the rack. Attach clip nuts to each front rail in the locations indicated on the template. Figure 1-6 Clip Nuts (Front Rails) NOTE...

  • Page 27: Figure 1-7 Clip Nuts (Back Rails)

    Installing the Tape Library Step 4: Mount the Library in a Rack (optional) 2. Attach two clip nuts to each of the back rails so that the slides will be level when attached to the rails. NOTE Count the holes on the front and back rails to ensure the slides will be level. Figure 1-7 Clip Nuts (Back Rails) 1-13...

  • Page 28: Figure 1-8 Front Bracket On Rack

    Installing the Tape Library Step 4: Mount the Library in a Rack (optional) 3. Attach the front bracket: a. Return the slides to their compressed position. b. Attach the front slide mounting bracket to the lower two clip nuts on the front rails using two 10-32 x 5/8 pan slotted phlp screws.

  • Page 29: Figure 1-9 Rear Bracket On Rack

    4. Attach the rear bracket: a. Adjust the rear mounting brackets to fit lengthwise in the rack. b. Attach the rear slide mounting bracket to the rear clip nuts using two 10-32 x 5/8 pan slotted phlp screws. c. Push the slides as far as possible toward the outside of the rack. d.

  • Page 30: Figure 1-10 Bezel Spacers

    Installing the Tape Library Step 4: Mount the Library in a Rack (optional) 6. Connect the two bezel spacers to the front rails using two 10-32 x 5/8 pan slotted phlp screws. The screws attach to the two clip nuts on the front rails above the slides.

  • Page 31: Place The Library In The Rack

    Place the Library in the Rack 1. Attach the cable strain relief bracket to the library rear panel below the SCSI connectors using one 6-32 x 3/8 pan phlp, with internal lockwasher screw. Figure 1-11 Strain Relief Bracket 2. Ensure that the rack’s anti-tip rails are extended. WARNING Failure to extend the rack’s anti-tip rail could result in personal injury and/or damage to the tape library.

  • Page 32: Figure 1-12 Library On Slides

    Installing the Tape Library Step 4: Mount the Library in a Rack (optional) 5. Attach the library to each slide using three 8-32 x 3/8 pan-slotted phillips screws. Figure 1-12 Library on Slides 6. Remove the installation handles by removing two screws on each handle. Keep the screws and handles in case the library needs to be reshipped in the future.

  • Page 33: Figure 1-14 Front Access Door

    7. Release the slide latch springs, then push the tape library into the rack. 8. Open the front access door using the key, and secure the library to the rack through the rectangular holes in the door using two 10-32 x 5/8 pan slotted phlp screws.

  • Page 34: Step 5: Set The Scsi Interface Mode Switch

    Installing the Tape Library Step 5: Set the SCSI Interface Mode Switch Step 5: Set the SCSI Interface Mode Switch Do not connect any cables yet. The SCSI interface mode switch, shown below, is on the rear panel between the bus 1 and bus 2 SCSI ports.
  • Page 35 The following table shows connection options when there are no other peripherals. Table 1-5 Tape Library as the Only Peripheral Configuration One-Drive Tape Library Two-Drive Library: Daisy chained Minimum host I/O slots used Two-Drive Library Bus 1 and bus 2 connect to separate SCSI cards Maximum...

  • Page 36: Table 1-6 Tape Library With Other Peripherals

    Installing the Tape Library Step 5: Set the SCSI Interface Mode Switch The following table shows connection options when there are other peripherals. Table 1-6 Tape Library with Other Peripherals Configuration One-Drive Tape Library: Library on its own bus Maximum performance One-Drive Tape Library: Daisy chained to peripheral...

  • Page 37: Step 6: Connect Library To Host

    Step 6: Connect Library to Host Do not turn on the host system or library yet! 1. Properly shut down all peripheral devices connected to the host computer. If the host computer is connected to a network, be sure to check with the system administrator before switching off power.

  • Page 38: Figure 1-16 Scsi/Power Cables And Strain Relief Bracket

    Installing the Tape Library Step 6: Connect Library to Host c. Route the SCSI cable(s) and the power cord through the cable strain relief d. Slide the strain relief clamp back onto the bracket. e. Attach a cable tie (included in the rack mount kit) to the SCSI and power f.

  • Page 39: Figure 1-17 Front Access Door

    Installing the Tape Library Step 6: Connect Library to Host 3. Use the key to open the front access door. Remove the two screws that secure the library to the rack. Figure 1-17 Front Access Door 4. Slide the library out of the rack so that it is in the fully extended position. 1-25...

  • Page 40: Figure 1-18 Secured Scsi And Power Cables

    Installing the Tape Library Step 6: Connect Library to Host 5. Gently pull the SCSI and power cables back toward the rear of the rack. Use a cable tie to secure them to the rail at the back of the rack. The cable tie should be at about the same height as the top of the library.

  • Page 41: Step 7: Power On The System

    Several trial versions are provided with the library for your evaluation. Verify Installation With TapeAssure HP TapeAssure is a software utility that tells you quickly and easily whether your configuration is correct and whether the tape drive is ready for use with backup software.

  • Page 42: Moving Or Shipping The Library

    Installing the Tape Library Moving or Shipping the Library Moving or Shipping the Library This section explains how to move the library a short distance, such as to another office or to another floor in the building and how to ship the library to another location.
  • Page 43 6. If the library is rack mounted: Extend the anti-tip rail on the rack. WARNING Failure to extend the anti-tip rail could result in personal injury and/or damage to the library if the rack tips over. b. Slide the library out of the rack so that it is in the fully extended position. c.
  • Page 44 Installing the Tape Library Moving or Shipping the Library 1-30...

  • Page 45: Using Tape Cartridges

    Using Tape Cartridges...

  • Page 46: Tape Cartridge Overview

    NOTE For top performance and reliability, Hewlett Packard recommends HP-labeled tape cartridges that have been fully tested for use with HP’s tape products. Purchase these cartridges through any HP-authorized dealer, or order them through HP Direct. See “Supplies and Accessories” on page A-3 for ordering information.

  • Page 47: Choosing Tape Cartridges

    Supported Tape Types HP DLTtape IV Data Cartridge HP DLTtape III XT Data Cartridge NOTE Hewlett-Packard recommends using the HP DLTtape IV Data Cartridge for top performance, highest capacity, and least amount of head cleaning. Cartridge Type 20 GBytes uncompressed...

  • Page 48: Labeling Tape Cartridges

    Using Tape Cartridges Labeling Tape Cartridges Labeling Tape Cartridges Make it a practice to use bar code labels on your tape cartridges. Your host software may need to keep track of the following information and the associated bar code: • date of format or initialization •...

  • Page 49: Labeling Bulk Load Magazines

    Labeling Bulk Load Magazines Bulk load magazines can be labeled in a manner similar to tape cartridges. To label bulk load magazines: 1. Clean the magazine surface with isopropyl alcohol (optional, but recommended). 2. Remove the adhesive backing from the label pouch. 3.

  • Page 50: Drive Cleaning Messages

    Using Tape Cartridges Drive Cleaning Messages Drive Cleaning Messages Table 2-2 lists drive cleaning messages that might be caused by a tape. Note that: • The tape drives do not require scheduled cleaning maintenance. Excessive use of the cleaning cartridge can cause unnecessary wear on the drive head. •...
  • Page 51 Table 2-2 Drive Cleaning Messages If this happens: Reason: A brand new tape Debris from the cartridge is used tape manufacturing and a drive process was cleaning message deposited on the is received. drive head. An older, Dust from frequent frequently used tape loads and tape cartridge is...

  • Page 52: Write-Protecting Tape Cartridges

    Using Tape Cartridges Write-Protecting Tape Cartridges Write-Protecting Tape Cartridges The use of the write protect switch ensures data safety for files that have been previously written to the tape and prevents any additional files from being written to the tape. To change the write-protect setting, move the write-protect switch: •...

  • Page 53: Maintaining Tape Cartridges

    Maintaining Tape Cartridges Table 2-3 Tape Cartridge Maintenance • Expose cartridges to magnetic fields. • Leave cartridges in the tape drive when library power is off. • Expose cartridges to extreme temperatures or extreme humidity. Acceptable operating temperatures range from 10-40° C (50-104° F). Acceptable storage temperatures range from 16-32°...
  • Page 54 Using Tape Cartridges Maintaining Tape Cartridges 2-10...

  • Page 55: Operating The Library

    Operating the Library...

  • Page 56: Overview

    Operating the Library Overview Overview This chapter explains the following library operations: • “Operating the Control Panel” on page 3-3 • “Understanding Display Window Messages” on page 3-4 • “Entering the Administration Menu Password” on page 3-9 • “Setting a New Administration Menu Password” on page 3-10 •...

  • Page 57: Operating The Control Panel

    Operating the Control Panel Figure 3-1 Tape Library Control Panel 1. Selection buttons allows you to perform the following operations: • CANCEL • PREV the options scroll quickly. • NEXT the options scroll quickly. • ENTER 2. Activity light indicates the following: •...

  • Page 58: Understanding Display Window Messages

    Operating the Library Understanding Display Window Messages Understanding Display Window Messages The display window displays drive status indicators and menu options. Drive Status The following figure shows the drive status indicators displayed when the library is in the “ready” state. In this example: 1.

  • Page 59: Activity Indicators

    Activity Indicators The activity light flashes during the following operations: Information is being written to the tape in the drive. Information is being read to the tape in the drive. The tape in the drive is being searched backward or is rewinding. The tape in the drive is being seached forward.

  • Page 60: Control Panel Options

    Operating the Library Understanding Display Window Messages Control Panel Options Press while the library is in the “ready” state to display first-level PREV NEXT options. Access second-level options from ADMIN * (second level options require a password; see “Entering the Administration Menu Password” on page 3-9). An asterisk (*) indicates that the option has multiple selections.

  • Page 61: Second Level Options

    Second Level Options Displays performance information stored in the library. INFO * Runs internal library tests. TEST * Customizes the way the library functions. CONFIG * Displays the drive numbers you wish to clean. CLEAN DRIVES * Opens the door when media is in drives. OVERRIDE DOOR * Sets the SCSI addresses for the robotics and the library SCSI IDs *...

  • Page 62: Control Panel Menu Tree

    Operating the Library Understanding Display Window Messages Control Panel Menu Tree Figure 3-2 Control Panel Menu Options...

  • Page 63: Entering The Administration Menu Password

    Entering the Administration Menu Password ADMIN * CONFIG * A numeric password is required to access options beneath ADMIN* menu of the library (see Figure 3-2 on page 3-8). A three-part default password of 000-000-000 is set at the factory. To change the password, see “Setting a New Administration Menu Password”...

  • Page 64: Setting A New Administration Menu Password

    Operating the Library Setting a New Administration Menu Password Setting a New Administration Menu Password NOTE Change the password to so that only authorized persons can access the library and change operation settings. Do not forget the password. Only a service representative can reset the password to the factory setting.

  • Page 65: Setting And Viewing Scsi Ids

    Setting and Viewing SCSI IDs NOTE The tape library has a Fast/Wide SCSI interface. SCSI addresses can be set from: • 0 to 7 on a DLT 4000-based library • 0 to 15 on a DLT 7000-based library If connecting to a narrow host, use only addresses 0 to 7. When you choose SCSI IDs, you have two options: •...

  • Page 66: Setting Scsi Ids

    Operating the Library Setting and Viewing SCSI IDs Setting SCSI IDs A SCSI ID is required for the robotics controller and each drive. The default IDs are shown in Table 3-1 on page 3-11. The following configuration choices are available: Table 3-2 SCSI Address Configuration Options Number of...
  • Page 67 7. The current SCSI address setting flashes. Press address displays, then press 8. Press NEXT 9. IDs SAVED displays briefly, then one of the following messages displays: • If the new settings do not conflict with other SCSI IDs in the library, SCSI IDs * displays.

  • Page 68: Interpreting Scsi Bus Status Indicator Leds

    Operating the Library Setting and Viewing SCSI IDs Interpreting SCSI Bus Status Indicator LEDs Each SCSI bus has an LED to indicate the bus status. Table 3-3 SCSI Status Indicators Indication Steady green Flashing green No light Flashing red Flashing yellow Viewing Current SCSI Address Settings To view the current SCSI address settings: 1.

  • Page 69: Loading Tape Cartridges Into The Library

    Loading Tape Cartridges Into the Library Inserting/Removing Cartridges with Software If the software package requires that cartridges be inserted and removed using the software, check the software documentation before proceeding. Label all cartridges before inserting them into the magazines. (See “Labeling Tape Cartridges”...

  • Page 70: Loading Tapes

    Operating the Library Loading Tape Cartridges Into the Library Loading Tapes Tapes are bulk loaded into magazines, which are then inserted into the library through the front access door. The library holds from one to three 5-slot magazines. To load tapes into the magazine: 1.

  • Page 71: Figure 3-3 Opening The Front Access Door

    6. Open the access door by pulling the top of the door outward. NOTE Do not let the door fall open. The door straps may be damaged. Figure 3-3 Opening the Front Access Door 7. Insert up to five tape cartridges into a magazine so that the tape brand name printed on the top of the cartridge is facing up and the tape label is facing out.

  • Page 72: Figure 3-5 Inserting Magazines

    Operating the Library Loading Tape Cartridges Into the Library 8. Insert the magazine so it lines up with the arrow on the label inside the library, the handle is facing the front of the library, and the tapes are facing the inside of the tape library.

  • Page 73: Removing Tape Cartridges From The Library

    Removing Tape Cartridges from the Library The tape library is designed to hold from one to three 5-slot magazines. Follow these steps to remove magazines from the library: NOTE Some software packages require that tape cartridges be inserted and removed using the software.

  • Page 74: Figure 3-6 Opening The Front Access Door

    Operating the Library Removing Tape Cartridges from the Library 5. Unlock the access door using the key, then open the door. NOTE Do not let the door fall open. Damage to the door straps may occur. Figure 3-6 Opening the Front Access Door 6.
  • Page 75 7. If necessary, remove tapes from the magazine. Press the button on top of the magazine, then pull out the tape. WARNING Do not attempt to disable the interlocks. If the library is operating with fewer than three magazines inserted and the door open, the user can be exposed to Class II laser light emitted from the bar code reader.

  • Page 76: Viewing Cartridge Bar Code Labels

    Operating the Library Viewing Cartridge Bar Code Labels Viewing Cartridge Bar Code Labels Bar code label information can be viewed for each tape cartridge in the library using the control panel. Bar code information displays sequentially by storage slot number. To view bar code information: 1.

  • Page 77: Cleaning The Library Tape Drives

    Cleaning the Library Tape Drives NOTE Cleaning the drives takes about 5 minutes per drive and requires a special digital linear tape cleaning cartridge. (Typically, cleaning cartridges are light yellow and data cartridges are black, brown, or white. See Appendix A for a list of supplies.) The drive mechanisms do not require scheduled cleanings and should be cleaned only if a “clean drive”...
  • Page 78 Operating the Library Cleaning the Library Tape Drives selected is flashing.) If the storage slot location is correct, press select a different storage slot location, press slot location displays, the press 6. ###### SLOT # displays (“######” is a barcode number or is blank if barcodes are not being used, and the storage slot location number is flashing).

  • Page 79: Setting Configuration Options

    Setting Configuration Options ADMIN * CONFIG * You can set certain options to customize the way the library operates. These options are called configurations. To change a configuration: 1. Verify that the drive status displays (if not, press 2. Press until ADMIN * displays, then press NEXT 3.
  • Page 80 Operating the Library Setting Configuration Options Table 3-4 Configuration Options Config Name If the configuration is set to ON, the library attempts to recover RECOVERY from errors. If the configuration is set to OFF, the library ON/OFF immediately stops moving if an error occurs. The default configuration is RECOVERY ON and should remain ON under normal conditions.
  • Page 81 Config Name When set to ON, the recovered errors are reported. When set to REP RECOVERED OFF, the recovered errors are not reported. ON/OFF Used by service personnel only. Do not attempt to use this CONF40 ON/OFF configuration – to do so may result in a service call. When set to ON, the barcodes and slot locations are stored into BARCODE library memory when the front access door is closed and the...

  • Page 82: Retrieving Performance Information

    Operating the Library Retrieving Performance Information Retrieving Performance Information ADMIN * INFO * Use the INFO * option to display information about the operations of the library. This information is called a log. To access an information log: 1. Verify that the drive status displays (if not, press 2.

  • Page 83: Table 3-5 Information Logs

    Table 3-5 Information Logs Log Name Displays the library’s firmware revision number. REVISION Press LIB ODOMETERS * HOURS # MOVES # XLATES # Press DRIVE LOADS * DRIVE 1 DRIVE 2 Press DRIVE FW * REVISION # Firmware revision of drive 1. REVISION # Firmware revision of drive 2 (two drive library only).
  • Page 84 Operating the Library Retrieving Performance Information Log Name Log of unrecoverable errors (commands that did not successfully HARD ERROR * complete). Returns either NO HARD ENTRIES or ENTRY #. (There may be multiple hard error numbers.) Press displayed error, or press Log of recovered errors (commands successfully completed).
  • Page 85 Log Name Element to which the first destination refers. (Valid for MOVE and DESTINATION 1 # EXCHANGE movements only.) Element to which the second destination refers. (Valid for EXCHANGE DESTINATION 2 # movement only.) Move number in which the error occurred. ODOMETER # First library micro-move for the original move command issued before the MICROMOVE 1 #...

  • Page 86: Running An Internal Test

    Operating the Library Running an Internal Test Running an Internal Test The library can run self-diagnostic tests. To run these tests, follow these steps: CAUTION Some diagnostic tests can place tape cartridges in unexpected locations. These tests should be run only by authorized service personnel. 1.

  • Page 87: Table 3-6 Internal Tests

    Table 3-6 Internal Tests Test Name Runs the VERTICAL TEST, TRANSLATE TEST, MAGAZINE IO, and DRIVE EXERCISE MECH IO tests. Each test is run one time per test loop. Used by service personnel only. Do not run this test if the library contains EXCHANGE DEMO tape cartridges with file system data on them.
  • Page 88 Operating the Library Running an Internal Test Test Name Checks the general capability of the library. Requires one loaded tape cartridge, WELLNESS TEST but the drives and transport must be empty. Runs INIT MECHANICS and EXERCISE MECH. Each test is run one time per test loop. Runs mechanism recalibrartion, determines the reference points in the picker FIND PLUNGE travel path, and tests the picker.
  • Page 89 Test Name Allows the cartridge transport mechanics to run at full speed. This setting should PLUNGE FULL always be used under normal library operations. Used by service personnel only. Allows the cartridge transport mechanics to run PLUNGE 1/2 SPD at half speed. Tests the horizontal path that the cartridge transport mechanism follows when SENSOR moving from one stack of tape cartridges to another.

  • Page 90: Using Online Drive Replacement

    Operating the Library Using Online Drive Replacement Using Online Drive Replacement CAUTION Unless the situation described below exists, this options should only be used by an authorized service representative. Using this option causes the library drive mechanism(s) to become inactive. Online drive replacement is an important new feature that allows: •...
  • Page 91 5. Press until DRIVE STATUS displays, then press NEXT PREV ON GOOD displays. • If the damaged tape is in drive 1, press • If the damaged tape is in drive 2, press then press ENTER DRV # ON GOOD displays, where “#” is the drive number and ON GOOD is flashing.

  • Page 92: Troubleshooting

    Operating the Library Troubleshooting Troubleshooting This section provides information on solutions to problems that may occur in the operation of the library. Table 3-7 lists steps the administrator should take before consulting a service representative. NOTE If you decide that a service call is needed, write down the library serial number before calling.
  • Page 93 Problem DEVICE FAILED displays. Hardware Error #61 (External SCSI cables) is reported. The library’s power failed while a cartridge was in the drive and did not return to the drive status indicators ("ready" state) after the power came back on. No display messages appear.
  • Page 94 Operating the Library Troubleshooting Problem An error message is received after bulk loading tape cartridges. Changed drive address but the new address is not recognized. Cannot remember the administration menu password. Attempted to open the front access door, but a RESERVED message displays.
  • Page 95 Problem DO INVENTORY TEST displays (initialize element status). Cannot write to the tape. Cannot read the tape. CAUTION Do not press the library power switch until all SCSI peripherals connected to host are shut down. Pressing the power button when the SCSI system is active can cause data loss and/or problems with the SCSI interface.
  • Page 96 Operating the Library Troubleshooting 3-42...

  • Page 97: Supplies And Customer Support

    Supplies and Customer Support...

  • Page 98: Overview

    Supplies and Customer Support Overview Overview This appendix covers: • supplies and accessories (page A-3) • HP customer support information (page A-6)

  • Page 99: Supplies And Accessories

    Supplies and Accessories A full range of supplies may be ordered through a Hewlett-Packard authorized dealer, sales office, or through HP Direct. To contact HP Direct, call 1-800-227-8164 or write to HP Direct at the following address: HP Direct Hewlett-Packard attn: Mail Order P.O.
  • Page 100 Supplies and Customer Support Supplies and Accessories Item Bar Code Labels Bar Code labels are not available through Hewlett-Packard, but may be ordered through other companies (see sample labels shipped in the accessories kit). When ordering, make sure the bar code labels meet the following specifications: Message: 6-character (2 alpha, 4 numeric) Dimensions: 2.2 in.
  • Page 101 Item Drive Upgrade Kits DLT 4000 - 1 Drive upgrade kit (upgrades 4115 to 4215) DLT 7000 - 1 Drive upgrade/conversion kit (upgrades 7115 to 7215; converts 4x15 to 7115) User’s Guide (replacement/additional) Supplies and Customer Support Supplies and Accessories Part Number C5174F C5174J...

  • Page 102: Hewlett-Packard Customer Support

    See “Customer Support Centers” on page A-10. If the library fails after the warranty period, contact your authorized HP dealer/distributor or the nearest HP sales and service office. Customers in the US and Europe can also use a credit card for phone assistance.

  • Page 103: Asia-Pacific

    Asia-Pacific Australia (03) 9272 2627 China (81610) 65055280 Hong Kong 800-7729 India (011) 622 6420 Indonesia 6221-350-3408 Japan (3) 3335-8622 Korea (02) 769-0543 Malaysia 800-1611 New Zealand (09) 356 6642 Philippines 636-867-3551 Singapore (65) 291-7951 Taiwan (02) 719 5589 Thailand (02) 661 4011 Vietnam 001- (84) 823-4530...

  • Page 104: Europe

    Supplies and Customer Support Hewlett-Packard Customer Support Europe Austria 06 60 63 86 Belgium, Dutch 0800 11906 Belgium, French 0800 17043 Denmark 800 10453 Finland 0800 13134 France 05 905900 Germany 0130 810 061 Ireland 01 662 5525 Italy 1678 59020 Netherlands 06 022 2420 Norway...

  • Page 105: Electronic Support Services

    Hewlett-Packard Web Site Product and support information is available on the Hewlett-Packard web site: Support and Product information: http://www.hp.com/go/tape Global support: http://globalsupt.mayfield.hp.com/ Supplies and Customer Support Hewlett-Packard Customer Support Address...

  • Page 106: Customer Support Centers

    North and South America (includes Canada) Monday - Friday, 6am - 6pm MST HP Colorado Tape Drive and SureStore CD drivers (970) 635-1500 DLT Tape Drives (970) 635-1000 European Customer Support Centers Monday - Friday, 8:30 - 18:00 (C.E.T) NOTE Language or country support might not be available for all products.

  • Page 107: Asia-Pacific

    +63 2 867 3551 Singapore +65 (0) 272 5300 Taiwan +886 (0) 2 717 0055 Thailand +66 (0) 2 661 4011 Elsewhere Contact your authorized HP dealer/distributor or the nearest HP sales and service office. Supplies and Customer Support Hewlett-Packard Customer Support A-11...

  • Page 108: Telephone Support After Warranty

    A-10. A per incident fee will be charged for after-warranty support. Please have a credit card, PO number, or billing number address ready. Elsewhere Contact your authorized HP dealer/distributor or the nearest HP sales and service office for after-warranty support. HP Reseller Locator Numbers...

  • Page 109: Safety And Regulatory Information

    Safety and Regulatory Information...

  • Page 110: Overview

    Safety and Regulatory Information Overview Overview This section contains important safety and regulatory information for the United States, Finland, Sweden, European Union, and Japan.

  • Page 111: Safety Information

    Safety Information Laser Safety WARNING Do not attempt to disable the interlocks or open the service panels while library power is turned on. If the library is operating with the service panels removed, or with fewer than three magazines inserted and the door is open, you can be exposed to Class II laser light emitted from the bar code reader.

  • Page 112: Regulatory Information

    Safety and Regulatory Information Regulatory Information Regulatory Information...

  • Page 113: Declaration Of Conformity

    Safety and Regulatory Information Regulatory Information Declaration of Conformity...

  • Page 114: United Kingdom Telecommunications Act 1984

    Safety and Regulatory Information Regulatory Information United Kingdom Telecommunications Act 1984 The digital linear tape libraries are approved under Approval Number NS/G/1234/J/100003 for indirect connection to Public Telecommunication Systems within the United Kingdom. Herstellerbescheinigung Diese Information steht im Zusammenhang mit den Anforderungen der Maschinenlärn information sverordnung vom 18 Januar 1991.

  • Page 115: Turvallisuusyhteenveto

    överskrider gränsen för laserklass 1. HUOLTO HP DLT Tape Library -nauhamuistiasemien sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Nauhamuistiaseman sisälle asennettua viivakoodinlukijaa ei tule avata eikä...

  • Page 116: English Translation Of Finnish Regulatory Information

    LASER SAFETY CLASS 1 LASER PRODUCT (The same text in Swedish) HP DLT Tape Library Systems are for user safe class 1 laser products. In normal use the laser bar code reader installed inside the tape library units doesn’t cause any hazard to the user.

  • Page 117: Japanese Vcci Statement

    Safety and Regulatory Information Regulatory Information Japanese VCCI Statement English Translation of Japanese VCCI Statement This equipment is in the Class B category information technology equipment based on the rules of Voluntary Control Council For Interference by Information Technology Equipment (VCCI). Although aimed for residential area operation, radio interference may be caused when used near a radio or TV receiver.
  • Page 118 Safety and Regulatory Information Regulatory Information B-10...
  • Page 119 TapeAlert Messages...
  • Page 120 TapeAlert Messages Overview Overview This section contains information on TapeAlert, a diagnostic tool that monitors the drive’s operations, checks media integrity, and send messages via your backup software to warn you of existing or potential problems.

  • Page 121: Tapealert Messages And Descriptions

    TapeAlert Messages and Descriptions There are three types of messages, listed in order of severity. They are information (I), warning (W), and Critical (C). Information messages explain a diagnostic situation. Warning messages appear when data may be lost. Critical messages describe the most severe situations, and require immediate attention.
  • Page 122 TapeAlert Messages TapeAlert Messages and Descriptions Flag Type Write Failure Write Protect No Removal Cleaning Media Displayed Message The tape is from a faulty batch or the tape drive is faulty: 1. Use a good tape to test the drive. 2.
  • Page 123 Flag Type Clean Now Expired Cleaning Media TapeAlert Messages and Descriptions Displayed Message The tape drive needs If the problem persists, call cleaning: the tape drive supplier helpline. 1. If the operation has stopped, eject the tape and clean the drive. 2.

  • Page 124: Table C-2 Tapealert Library Error Messages

    TapeAlert Messages TapeAlert Messages and Descriptions Flag Type Hardware B Interface Download Fail Table C-2 TapeAlert Library Error Messages Displayed Message The tape drive has a hardware fault: 1. Turn the tape drive off and then on again. 2. Restart the operation. 3.
  • Page 125 Flag Type Hardware A Hardware B Hardware C TapeAlert Messages and Descriptions Displayed Message The library mechanism is Inspect the library to make having difficulty sure all cable and power communicating with the connections are secure and drive. tapes inserted correctly. 1.
  • Page 126 TapeAlert Messages TapeAlert Messages and Descriptions Flag Type Hardware D Library Interface Library Pick Retry Displayed Message The library has a hardware fault: 1. Turn the library off and then on again. 2. Restart the operation. 3. If the problem persists, call the library supplier helpline.
  • Page 127 Flag Type Library Place Retry Library Load Retry Library Door TapeAlert Messages and Descriptions Displayed Message There is a potential Inspect the library to see if problem with the library any visible problems exist. mechanism placing a Insert a cartridge and try cartridge into a slot.
  • Page 128 TapeAlert Messages TapeAlert Messages and Descriptions Flag Type Library Mailslot Library Magazine Library Security Mode Library Off-line Library Drive Off-line C-10 Displayed Message There is a mechanical problem with the library media import/export mailslot. The library cannot operate without the magazine. 1.
  • Page 129 Flag Type Library Scan Retry Library Inventory Library Illegal Operation TapeAlert Messages and Descriptions Displayed Message There is a potential Eject the tape and verify problem with the barcode that the barcode label is in label or the scanner place and undamaged. hardware in the library Insert the tape and retry mechanism.
  • Page 130 TapeAlert Messages TapeAlert Messages and Descriptions C-12...
  • Page 131 Glossary autochanger. See tape library. autochanger controller. The part of the library that controls the sending and receiving of SCSI commands and controls the picker. bulk load magazine. See magazine. cartridge . A plastic enclosure that contains the digital linear tape.
  • Page 132 Glossary peripheral device . A product used in conjunction with a computer, that is physically separate but that is under the computer’s control. It is usually connected to the computer by cables or wires. Printers, disk drives, scanners, libraries, and modems are examples of peripheral devices.
  • Page 133 Glossary tape library. A term synonymous with jukebox or autochanger. This type of tape storage device is often referred to as a “jukebox” because when a file is requested, the tape cartridge containing the file is found, inserted into the drive, and the requested information is sent to the host computer system.
  • Page 134 Glossary Glossary-4...
  • Page 135 Index accessories ADMIN * menu entering the password backup software 1-27 bar code labels labeling cartridges labeling magazines viewing from display window 3-22 barcodes, viewing 3-22 cables routing 1-23 changing the password 3-10 cleaning messages – cleaning the drives 3-23 3-24 clearance configuration options...
  • Page 136 Index setting 1-20 SCSI PCA status indications, listing of 3-14 security code, setting 3-23 – setting SCSI IDs 3-11 3-13 setting the mode switch 1-20 shipping the library 1-28 status, drive supplies support telephone A-12 support centers A-10 tape drives –...

This manual is also suitable for:

Surestore 4215wSurestore 7115wSurestore 7215wSurestore 15 slot with dlt7000

Table of Contents