HP Laptop Warranty And Support Manual page 7

Customer Self Repair Warranty
Service
In countries where it is available, your HP Limited Warranty
may include a Customer Self Repair warranty service. If
applicable, HP will determine in its sole discretion that
Customer Self Repair is the appropriate method of warranty
service. If so, HP will ship approved replacement parts
directly to you to fulfill your HP Hardware Product warranty
service. This will save considerable repair time. After you
contact HP and the fault diagnosis identifies that the problem
can be fixed using one of these parts, a replaceable part
can be sent directly to you. Once the part arrives, replace
the defective part pursuant to the provided instructions and
documentation. If further assistance is required, call the HP
Technical Support Center and a technician will assist you
over the phone. In cases where the replacement part must
be returned to HP, you must ship the defective part back to
HP within a defined period of time, normally fifteen (15)
days. The defective part must be returned with the
associated documentation in the provided shipping material.
Failure to return the defective product may result in HP
billing you for the replacement. With a Customer Self
Repair, HP will pay all shipping and part return costs and
determine the courier/carrier to be used. If Customer Self
Repair applies to you, please refer to your specific HP
Hardware Product announcement. You can also obtain
information on this warranty service on the HP Web site at:
http://www.hp.com/support
Service Upgrades
HP has a range of additional support and service coverage
for your product that can be purchased locally. However,
some support and related products may not be available
in all countries. For information on availability of service
upgrades and the cost for these service upgrades, refer to
the HP Web site at: http://www.hp.com/support
Options and Software
Limited Warranties
The Limited Warranty terms and conditions for most
HP-branded options (HP Options) are as set forth in the
Limited Warranty applicable to the HP Option and are
included in the HP Option product packaging. If your
HP Option is installed in an HP Hardware Product, HP may
provide warranty service for either the period specified in
the warranty documents (HP Option Limited Warranty
Period) that shipped with the HP Option or for the remaining
warranty period of the HP Hardware Product in which
the HP Option is being installed, whichever period is the
longer, but not to exceed three (3) years from the date you
purchased the HP option. The HP Option Limited Warranty
Period starts from the date of purchase from HP or an
HP-authorized reseller. Your dated sales or delivery receipt,
showing the date of purchase of the HP Option, is your
warranty start date. See your HP Option Limited Warranty
for more details. Non-HP options are provided "AS IS".
However, non-HP manufacturers and suppliers may provide
warranties directly to you.
EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE
END-USER LICENSE OR PROGRAM LICENSE AGREEMENT,
OR IF OTHERWISE PROVIDED UNDER LOCAL LAW,
SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE
PRODUCTS, FREEWARE (AS DEFINED BELOW) OR THE
OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED
"AS IS" AND WITH ALL FAULTS, AND HP HEREBY
DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS,
EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING,
BUT NOT LIMITED TO, WARRANTIES OF TITLE AND NON-
INFRINGEMENT, ANY IMPLIED WARRANTIES, DUTIES OR
CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR
A PARTICULAR PURPOSE, AND OF LACK OF VIRUSES.
Some states/jurisdictions do not allow exclusion of implied
warranties or limitations on the duration of implied
warranties, so the above disclaimer may not apply to you
in its entirety. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS
SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL,
INDIRECT, OR CONSEQUENTIAL DAMAGES
WHATSOEVER (INCLUDING, BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR
OTHER INFORMATION, FOR BUSINESS INTERRUPTION,
FOR PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING
OUT OF OR IN ANY WAY RELATED TO THE USE OF OR
INABILITY TO USE THE SOFTWARE PRODUCT), EVEN IF
HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE
REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some
states/jurisdictions do not allow the exclusion or limitation
of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
HP's only warranty obligations with respect to software
distributed by HP under the HP brand name are set forth
in the applicable end-user license or program license
agreement provided with that software. If the removable
media on which HP distributes the software proves to be
defective in materials or workmanship within thirty (30) days
of purchase, your sole remedy shall be to return the
removable media to HP for replacement. For blank tape
removable media, please refer to the following Web site:
http://h20000.www2.hp.com/bizsupport/
TechSupport/Document.jsp?objectID=lpg50101
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