General Use And Connection Problems; Audio Problems - HP 463777-001 Maintenance And Service Manual

Troubleshooting

General use and connection problems

Problem
The connection
indicator light is not on.
The computer shuts
down unexpectedly.
The docked computer
cannot access docking
station USB devices.
The ports or jacks on
the docking station are
not working.
The optional wireless
keyboard or mouse
does not work.

Audio problems

Problem Possible cause
The docking station The docking station speakers have
speakers have little been muted or the volume is set too
or no volume. low.
The docking station is not connected
to AC power.
An audio device is connected to the
headphone jack of the docking
station or computer, muting the
docking station speakers.
The computer is not docked
correctly.
The volume level The volume scroll zone is not being
does not increase used correctly.
or decrease.
Media from the There is an auxiliary audio device
docked computer connected to the docking station.
or docking station
hard drive will
not play.
2–2
Possible cause
The computer is not powered on.
The docking station is not connected to AC power.
The expansion cable on the docking station is not
fully connected to the expansion port on the
computer.
The computer is in Sleep, Standby, or Hibernation.
The docking station is not connected to AC power,
draining the computer battery.
A secondary computer is connected to the docking
station PC port.
The docking station is not connected to AC power.
The computer is not docked correctly.
The wireless receiver is not connected to a USB
port.
The wireless receiver and keyboard or mouse have
not been synchronized.
The wireless keyboard or mouse has no battery
power.
Solution
Turn on the computer.
Connect the AC adapter to the docking station and to
an AC outlet.
Disconnect the expansion cable from the computer,
and then reconnect the cable to the expansion port on
the computer.
Exit Sleep, Standby, or Hibernation.
Connect the AC adapter to the docking station and to
an AC outlet.
Disconnect the secondary computer.
Connect the AC adapter to the docking station and to
an AC outlet.
Redock the computer.
Connect the wireless receiver to a USB port.
Synchronize the devices by pressing the appropriate
buttons.
Be sure that batteries are inserted correctly in the
wireless keyboard or mouse and that the batteries are
functional.
Solution
Adjust the volume using the volume scroll zone.
Connect the AC adapter to the docking station and to an AC outlet.
Unplug the audio device.
Redock the computer.
To increase volume, slide your finger from left to right on the volume
scroll zone, or tap the plus sign.
To decrease volume, slide your finger from right to left on the volume
scroll zone, or tap the minus sign.
Disconnect the auxiliary audio device.
(Continued)
Maintenance and Service Guide