HP ProBook 6475b Maintenance And Service Manual
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HP ProBook 6475b Maintenance And Service Manual

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HP ProBook 6470b Notebook PC
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Maintenance and Service Guide

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Summary of Contents for HP ProBook 6475b

  • Page 1 HP ProBook 6475b Notebook PC and HP ProBook 6470b Notebook PC computer model Maintenance and Service Guide...
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ................... 12 Display ..........................12 Buttons and fingerprint reader (select models only) ..............14 Keys ............................. 15 Lights ............................ 16 TouchPad ..........................17 Front ............................. 18 Left side ..........................19 Right side ..........................
  • Page 6 Grounding guidelines ....................49 Electrostatic discharge damage ..............49 Packaging and transporting guidelines ........51 Component replacement procedures ..................53 Service tag ......................53 Computer feet ......................54 Battery ........................55 SIM ........................56 Service cover ......................57 Optical drive ......................58 Upgrade bay ......................
  • Page 7 6 Specifications ....................... 120 Computer specifications ......................120 14.0-inch SGA display specifications ..................122 Hard drive specifications ...................... 123 7 Backup and recovery ....................124 Performing a recovery ......................125 Backing up your information ....................126 8 Power cord set requirements ..................127 Requirements for all countries ....................
  • Page 8 viii...

  • Page 9: Product Description

    Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC computer model computer model √ Product Name HP ProBook 6475b Notebook PC computer model √ HP ProBook 6470b Notebook PC computer model ● √ Processors AMD® A10-4600M 3.20-GHz/2.30- GHz processor (4.0-MB L2 cache, 1600-MHz DDR3, quad core, 35 W) ●...
  • Page 10 Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC computer model computer model ● √ Intel® Quad Core® i7-3820QM 2.70- GHz processor (SC turbo up to 3.70- GHz; 1600-MHz FSB, 8.0-MB L3 cache, 45 W) ● Intel Quad Core i7-3720QM 2.60- GHz processor (SC turbo up to 3.60-...
  • Page 11 Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC computer model computer model √ Graphics AMD integrated universal memory architecture (UMA) graphics Support for DisplayPort 1.2 Support for dual-display ports through the dock ● √ Radeon® HD 7660G graphics on computer models equipped with an AMD A10-4600M 3.20-GHz/2.30-...
  • Page 12 Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC computer model computer model ● √ Support for dual-display ports through docking station ● Support for DisplayPort 1.2 (only on computer models equipped with a graphics subsystem with discrete memory) ●...
  • Page 13 Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC computer model computer model √ √ Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5- mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket)
  • Page 14 Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC computer model computer model √ √ Optical drive Fixed Serial ATA 12.7-mm tray load Supports the following optical drives: ● Blu-ray ROM DVD±RW SuperMulti DL Drive ● DVD±RW Double-Layer with SuperMulti Drive ●...
  • Page 15 Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC computer model computer model √ √ Integrated wireless local area network (WLAN) options by way of wireless module Three WLAN antennas built into display assembly Support for the following WLAN formats: ●...
  • Page 16 Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC computer model computer model √ √ External media Integrated 54-mm ExpressCard cards Secure Digital (SD) flash media slot with push-push technology, supporting the following digital card formats: ●...
  • Page 17 Taps enabled by default √ √ Support for TouchPad with image sensor √ √ Support for Windows 8 Indirect Touch Power requirements Supports the following HP Smart AC adapters: ● √ √ 90-W HP Smart AC adapter (PFC, EM, 3-wire) ● √...
  • Page 18 Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC computer model computer model √ √ Operating system Preinstalled: ● Windows® 7 Home Premium 64- and 32-bit with Microsoft Basics (in Canada, Japan, and the United States) ●...
  • Page 19 Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC computer model computer model √ √ Restore media—OS-DVD: ● Windows 7 Home Basic 32-bit ● Windows 7 Home Premium 64- and 32-bit ● Windows 7 Professional 64- and 32-bit √...

  • Page 20: External Component Identification

    External component identification Display Item Component Description Internal display switch Turns off the display or initiates Suspend if the display is closed while the power is on. NOTE: The display switch is not visible from the outside of the computer. WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
  • Page 21 Item Component Description Webcam (select models only) Records video and captures still photographs. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

  • Page 22: Buttons And Fingerprint Reader (Select Models Only)

    Buttons and fingerprint reader (select models only) NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description TouchPad on/off button Turns the TouchPad on and off. ● Power button When the computer is off, press the button to turn on the computer.

  • Page 23: Keys

    Item Component Description ● Web browser button When the computer is on, press the button to open the default Web browser. ● When the computer is off, in the Suspend state, or in Hibernation, the button does not perform any action or function.

  • Page 24: Lights

    Item Component Description Embedded numeric keypad When the keypad is turned on, it can be used like an external numeric keypad. Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. num lk Turns the embedded numeric keypad on and off when pressed in combination with the...

  • Page 25: Touchpad

    Item Component Description ● Web browser light On: The computer is on. ● Off: The computer is off, in the Suspend state, or in Hibernation. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on. Num lock light On: Num lock is on.

  • Page 26: Front

    Item Component Description Left TouchPad button Functions like the left button on an external mouse. Right pointing stick button (select models Functions like the right button on an external mouse. only) Right TouchPad button Functions like the right button on an external mouse. Front NOTE: Your computer may look slightly different from the illustration in this section.

  • Page 27: Left Side

    Hard drive light Blinking white: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Speakers (2) Produce sound. One of the speakers is on the bottom of the computer, and it cannot be seen from the front of the computer.

  • Page 28: Right Side

    Item Component Description Upgrade bay (optical drive shown) The upgrade bay can hold a weight-saver option, a hard drive, or an optical drive that reads an optical disc. NOTE: On select models, the optical drive also writes to an optical disc. Optical drive eject button (select models Releases the disc tray.

  • Page 29: Rear

    Item Component Description Vents (2) Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Security cable slot Attaches an optional security cable to the computer.

  • Page 30: Bottom

    Bottom NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description Vents (4) Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 31 Item Component Description Bluetooth compartment Contains a Bluetooth device. Service cover Provides access to the hard drive, and also contains the WLAN module slot and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 32: Illustrated Parts Catalog

    Illustrated parts catalog Chapter 3 Illustrated parts catalog...

  • Page 33: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 34 for battery removal instructions. Item Description Function...

  • Page 34: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 35 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard with pointing stick (includes keyboard cable and pointing stick cable): For use in Belgium 684332-A41 For use in Brazil...
  • Page 36 Item Component Spare part number For use in Turkey 684332-141 For use in the United Kingdom and Singapore 684332-031 For use in the United States 684332-001 Keyboard without pointing stick (includes keyboard cable): For use in Belgium 684333-A41 For use in Brazil 684333-201 For use in Bulgaria 684333-261...
  • Page 37 684338-001 Fan (includes cable) 641839-001 Heat sink (includes replacement thermal material): Heat sink for use only on HP ProBook 6475b Notebook PC computer models 658543-001 Heat sink for use only on HP ProBook 6470b Notebook PC computer models 686021-001 equipped with a graphics subsystem with discrete memory...
  • Page 38 Speaker assembly (includes cable) 641840-001 Processor (includes replacement thermal material): For use only on HP ProBook 6475b Notebook PC computer models: AMD A10-4600M 3.20-GHz/2.30-GHz processor with Radeon HD 7660G graphics 683046-001 (4.0-MB L2 cache, 1600-MHz DDR3, quad core, 35 W) AMD A8-4500M 2.80-GHz/1.90-GHz processor with Radeon HD 7640G graphics...
  • Page 39 Item Component Spare part number Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz; 1600-MHz 680645-001 FSB, 3.0-MB L3 cache, 35 W) Intel Core i3-3110M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W) 682417-001 Intel Core i3-2370M 2.40-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 677152-001 Intel Celeron B840 1.90-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, 35 W) 664663-001...
  • Page 40 Intel Centrino Ultimate-N 6300 WLAN module 572511-001 Intel Centrino Wireless-N 2200 802.11b/g/n 2×2 WiFi Adaptor 670288-001 (17) WWAN module: HP lt2523 LTE/HSPA+ Mobile Broadband Module 675793-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 675791-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001...

  • Page 41: Display Assembly Subcomponents

    Display assembly subcomponents Display assembly subcomponents...
  • Page 42 Item Component Spare part number Display bezel: For use only on HP ProBook 6475b Notebook PC computer models 683781-001 For use only on HP ProBook 6470b Notebook PC computer models 685999-001 Display Hinge Cover Kit, includes: 642783-001 Display hinge covers...

  • Page 43: Cable Kit

    Cable Kit Item Component Spare part number Cable Kit, includes: 641830-001 Bluetooth module cable TouchPad board cable RJ-11 jack cable Cable Kit...

  • Page 44: Plastics Kit

    Plastics Kit Item Description Spare part number Plastics Kit, includes: 684351-001 RJ-11 jack plug ExpressCard slot space saver Optical drive bay space saver Chapter 3 Illustrated parts catalog...

  • Page 45: Mass Storage Devices

    Mass storage devices Item Description Spare part number Hard drive (does not include hard drive bracket or screws): 750-GB, 7200-rpm, 9.5-mm 633252-001 500-GB, 7200-rpm, 9.5-mm SED 683801-001 500-GB, 7200-rpm, 9.5-mm 634925-001 320-GB, 7200-rpm, 9.5-mm 634862-001 Hard Drive Hardware Kit, includes: 642774-001 Hard drive bracket Mass storage devices...
  • Page 46 Upgrade bay (includes bezel and bracket) 643926-001 Solid-state drive (does not include solid-state drive bracket or screws): 128-GB SATA III solid-state drive for use only on HP ProBook 6475b Notebook PC 692425-001 computer models For use only on HP ProBook 6470b Notebook PC computer models:...

  • Page 47: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 90-W HP Smart AC adapter (PFC, EM, 3-wire) 693713-001 90-W HP Smart AC adapter (PFC, 3-wire) 693712-001 65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001 65-W HP Smart AC adapter (RC/V, EM, 3-wire)

  • Page 48: Sequential Part Number Listing

    Power cord for use in India (3-pin, black, 1.83-m) 572511-001 Intel Centrino Ultimate-N 6300 WLAN module 591699-001 HP notebook computer combination lock 592923-001 HP professional top load slim case 612757-001 HP essential nylon case 626729-001 HP notebook computer keyed cable lock 628664-001 3-cell, 31-Wh, 2.80-Ah, Li-ion battery...
  • Page 49 9-cell, 100-Wh, 3.00-Ah, Li-ion battery 634089-001 6-cell, 73-Wh, 2.20-Ah, Li-ion battery 634400-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634862-001 320-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket or screws) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 642774-001.
  • Page 50 Display Panel Support Kit (includes display enclosure, WLAN antenna cables and transceivers, and WWAN antenna cables and transceivers) 658543-001 Heat sink for use only on HP ProBook 6475b Notebook PC computer models (includes replacement thermal material) 659083-001 6-cell, 51-Wh, 2.55-Ah, Li-ion battery 664663-001 Intel Celeron B840 1.90-GHz processor for use only on HP ProBook 6470b Notebook PC computer...
  • Page 51 1600-MHz DDR3, quad core, 35 W; includes replacement thermal material) 683781-001 Display bezel for use only on HP ProBook 6470b Notebook PC computer models 683801-001 500-GB, 7200-rpm, 9.5-mm SED hard drive (does not include hard drive bracket or screws)
  • Page 52 Spare part number Description 684332-291 Keyboard with pointing stick for use in Japan (includes keyboard cable and pointing stick cable) 684332-A41 Keyboard with pointing stick for use in Belgium (includes keyboard cable and pointing stick cable) 684332-AB1 Keyboard with pointing stick for use in Taiwan (includes keyboard cable and pointing stick cable) 684332-AD1 Keyboard with pointing stick for use in South Korea (includes keyboard cable and pointing stick cable)
  • Page 53 Ukraine (includes replacement thermal material) 684342-001 System board for use only on HP ProBook 6475b Notebook PC computer models not equipped with WWAN capability in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material)
  • Page 54 Display bezel for use only on HP ProBook 6470b Notebook PC computer models 686021-001 Heat sink for use only on HP ProBook 6470b Notebook PC computer models equipped with a graphics subsystem with discrete memory (includes replacement thermal material) 686032-001...
  • Page 55 Spare part number Description 690037-001 System board for use only on HP ProBook 6475b Notebook PC computer models not equipped with WWAN capability in the People's Republic of China and the Ukraine (includes replacement thermal material) 690229-001 128-GB SATA III solid-state drive or use only on HP ProBook 6470b Notebook PC computer models...

  • Page 56: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 57: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 58 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 59: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 60 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 61: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 84 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

  • Page 62: Computer Feet

    Item Component Description Warranty period This number describes the duration of the warranty period for the computer. Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 641831-001.

  • Page 63: Battery

    Battery Description Spare part number 9-cell, 100-Wh, 3.00-Ah 631243-001 9-cell, 100-Wh, 3.00-Ah 634087-001 9-cell, 73-Wh, 2.20-Ah 634089-001 6-cell, 62-Wh, 2.80-Ah 628668-001 6-cell, 55-Wh, 2.80-Ah 628670-001 6-cell, 51-Wh, 2.55-Ah 659083-001 3-cell, 31-Wh, 2.80-Ah 628664-001 Before disassembling the computer, follow these steps: Turn off the computer.

  • Page 64: Sim

    NOTE: This section applies only to computer models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow these steps: Turn off the computer.

  • Page 65: Service Cover

    Service cover Description Spare part number Service cover 684326-001 Before removing the service cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 66: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes an optical drive bezel and optical drive bracket. Description Spare part number Blu-ray ROM DVD±RW SuperMulti DL Drive 684330-001 DVD±RW Double-Layer with SuperMulti Drive 684329-001 DVD-ROM Drive 684328-001 Before removing the optical drive, follow these steps: Turn off the computer.
  • Page 67 Remove the optical drive (3) from the computer. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive.

  • Page 68: Upgrade Bay

    Upgrade bay Description Spare part number Upgrade bay (includes bezel and bracket) 643926-001 Before removing the upgrade bay, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 69 Remove the upgrade bay (3) from the computer. Reverse this procedure to install the upgrade bay. Component replacement procedures...

  • Page 70: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. Description Spare part number 750-GB, 7200-rpm, 9.5-mm 633252-001 500-GB, 7200-rpm, 9.5-mm SED 683801-001 500-GB, 7200-rpm, 9.5-mm 634925-001 320-GB, 7200-rpm, 9.5-mm 634862-001 Hard Drive Hardware Kit (includes hard drive bracket and screws) 642774-001 Before removing the hard drive, follow these steps: Turn off the computer.
  • Page 71 Remove the hard drive (3) from the hard drive bay. If it is necessary to disassemble the hard drive, perform the following steps: Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive. Remove the hard drive bracket (2) from the hard drive.

  • Page 72: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 651948-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 73 Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure with double-sided tape.) Remove the RTC battery. Reverse this procedure to install the RTC battery. Component replacement procedures...

  • Page 74: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 75 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory slots. The top slot houses the expansion memory module and is shown in the first image below.

  • Page 76: Wwan Module

    WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP lt2523 LTE/HSPA+ Mobile Broadband Module 675793-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 675791-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 HP hs2350 HSPA+ Mobile Broadband Module...
  • Page 77 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 78: Wlan Module

    WLAN module Description Spare part number Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter 675794-001 Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter 669832-001 Intel Centrino Advanced-N 6205 WLAN module 631954-001 Intel Centrino Ultimate-N 6300 WLAN module 572511-001 Intel Centrino Wireless-N 2200 802.11b/g/n 2×2 WiFi Adaptor 670288-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless...
  • Page 79 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 80: Bluetooth Module

    Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 641830-001. Description Spare part number Bluetooth module 4.0 EDR 655792-001 Before removing the Bluetooth module, follow these steps: Turn off the computer.

  • Page 81: Modem Module

    Modem module NOTE: The modem module spare part kit does not include an RJ-11 jack cable. The RJ-11 jack cable is included in the Cable Kit, spare part number 641830-001. Description Spare part number Modem module 628824-001 Before removing the modem module, follow these steps: Turn off the computer.
  • Page 82 Disconnect the modem module cable (3) from the modem module. Remove the modem module. Reverse this procedure to install the modem module. Chapter 4 Removal and replacement procedures...

  • Page 83: Fan

    Description Spare part number Fan (includes cable) 641839-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 84: Keyboard

    Keyboard For use in country/region Spare part For use in country/region Spare part number number Keyboard with pointing stick (includes keyboard cable and pointing stick cable): For use in Belgium 684332-A41 For use in Norway 684332-091 For use in Brazil 684332-201 For use in Northwest Africa 684332-FP1...
  • Page 85 For use in country/region Spare part For use in country/region Spare part number number For use in Hungary 684333-211 For use in Sweden and Finland 684333-B71 For use in Iceland 684333-DD1 For use in Switzerland 684333-BG1 For use in India 684333-D61 For use in Taiwan 684333-AB1...
  • Page 86 Insert a screw driver or similar thin tool into the keyboard release opening in the battery bay, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests upside down on the palm rest.
  • Page 87 Release the ZIF connector (3) to which the pointing stick cable is attached, and then disconnect the pointing stick cable (4) from the system board. Remove the keyboard. Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 88: Base Enclosure

    Base enclosure NOTE: The base enclosure spare part kit includes seven rubber feet, the service cover release latch assembly, and the battery release latch assembly. Description Spare part number For use only on computer models equipped with WWAN capability 684334-001 For use only on computer models not equipped with WWAN capability 687224-001 Before removing the base enclosure, follow these steps:...
  • Page 89 Remove the four Phillips PM2.5×3.0 screws from the battery bay (4) that secure the base enclosure to the computer. Remove the two Phillips PM2.5×3.0 screws (1) from the hard drive bay that secure the base enclosure to the computer. Remove the three Phillips PM2.0×3.0 screws (2) from the optical drive bay that secure the base enclosure to the computer.
  • Page 90 Remove the four Torx TM2.5×8.0 screws from the rear panel of the computer. Remove the wireless cables from the clips (1) and routing channel built into the base enclosure. Disconnect the speaker cable (2) from the system board. Chapter 4 Removal and replacement procedures...
  • Page 91 Remove the base enclosure by lifting it straight up from the computer. NOTE: When replacing the bottom cover, make sure to remove the RJ-11 jack cover from the slot in the base enclosure if the repaired unit includes a modem. NOTE: Thoroughly clean the thermal pad material from the surfaces of the base enclosure (1) and the PCH chip (2) each time you remove the base enclosure.

  • Page 92: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly (includes cable) 641840-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 93: Rj-11 Jack Cable

    Remove the speaker assembly (2) from the base enclosure. Reverse this procedure to install the speaker assembly. RJ-11 jack cable NOTE: The RJ-11 jack cable is included in the Cable Kit, spare part number 641830-001. Before removing the RJ-11 jack cable, follow these steps: Turn off the computer.
  • Page 94 Remove the RJ-11 jack cable: Turn the base enclosure right-side up, with the front toward you. Release the RJ-11 jack from the clip (1) built into the base enclosure. Release the RJ-11 jack cable from the clips (2) and routing channel built into the base enclosure. Remove the RJ-11 jack cable.

  • Page 95: Service Cover Release Latch Assembly

    Service cover release latch assembly NOTE: The service cover release latch assembly components are included in the Latch Kit, spare part number 684339-001. Before removing the service cover release latch assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 96 Remove the service cover release latch arm spring from the spring retention hooks on the service cover release latch arm (1) and the base enclosure (2). Slide the service cover release latch arm (1) as far to the left as it will go. Flex the middle of the service cover release latch arm (2) up and back until it releases from the track built into the base enclosure.
  • Page 97 Release the right end of the service cover release latch arm (2) from the openings in the base enclosure. Remove the service cover release latch arm. Reverse this procedure to install the service cover release latch assembly. Component replacement procedures...

  • Page 98: Battery Release Latch Assembly

    Battery release latch assembly NOTE: The battery release latch assembly components are included in the Latch Kit, spare part number 684339-001. Before removing the battery release latch assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 99 Remove the battery release latch arm spring from the spring retention hooks on the base enclosure (1) and the battery release latch arm (2). Slide the battery release latch arm (1) as far to the right as it will go. Lift the right end of the battery release latch arm (2) until it is clear of the retention post built into the base enclosure.
  • Page 100 Swing the right end of the battery release latch arm (2) clockwise until the left end of the arm release from the openings in the base enclosure. Remove the battery release latch arm. Reverse this procedure to install the battery release latch assembly. Chapter 4 Removal and replacement procedures...

  • Page 101: Function Board

    Function board Description Spare part number Function board 658142-001 Before removing the function board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 102 Slide the function board (3) to the left, and then remove the function board. Reverse this procedure to install the function board. Chapter 4 Removal and replacement procedures...

  • Page 103: System Board

    The system board spare part kit includes replacement thermal material. Description Spare part number For use only on HP ProBook 6475b Notebook PC computer models: For use on computer models equipped with WWAN capability in all countries and regions except 684341-001...
  • Page 104 Before removing the system board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 105 Disconnect the power connector cable (5) from the system board. Close the computer. Turn the computer upside down, with the battery bay toward you. Remove the Phillips PM2.5×5.0 screw (1) that secures the display panel cable ground loop (2) to the computer.
  • Page 106 Disconnect the display panel cable (5) from the system board. Remove the four Phillips PM2.5×5.0 screws that secure the system board to the top cover. Lift the right side of the system board (1) until it rests at an angle. Chapter 4 Removal and replacement procedures...

  • Page 107: Heat Sink

    Spare part number Heat sink for use only on HP ProBook 6475b Notebook PC computer models 658543-001 Heat sink for use only on HP ProBook 6470b Notebook PC computer models equipped with a 686021-001 graphics subsystem with discrete memory Heat sink for use only on HP ProBook 6470b Notebook PC computer models equipped with a...
  • Page 108 WLAN module (see WLAN module on page WWAN module (see WWAN module on page Fan (see Fan on page Keyboard (see Keyboard on page Base enclosure (see Base enclosure on page System board (see System board on page Remove the heat sink: NOTE: Steps 1 and 2 apply to computer models equipped with a graphics subsystem with discrete memory.
  • Page 109 Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips screws (1) that secure the heat sink to the system board. Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it.

  • Page 110: Processor

    The processor spare part kit includes replacement thermal material. Description Spare part number For use only on HP ProBook 6475b Notebook PC computer models: AMD A10-4600M 3.20-GHz/2.30-GHz processor with Radeon HD 7660G graphics (4.0-MB L2 683046-001 cache, 1600-MHz DDR3, quad core, 35 W) AMD A8-4500M 2.80-GHz/1.90-GHz processor with Radeon HD 7640G graphics (4.0-MB L2...
  • Page 111 AMD A4-4300M 3.00-GHz/2.50-GHz processor with Radeon HD 7420G graphics (1.0-MB L2 685990-001 cache, 1600-MHz DDR3, dual core, 35 W) For use only on HP ProBook 6470b Notebook PC computer models: Intel Quad Core i7-3820QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 681284-001 8.0-MB L3 cache, 45 W)
  • Page 112 System board (see System board on page Heat sink (see Heat sink on page Remove the processor: Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise, until you hear a click. Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor.

  • Page 113: Usb Board

    USB board Description Spare part number USB board 658141-001 Before removing the USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 114 Remove the USB board (3). Reverse this procedure to install the USB board. Chapter 4 Removal and replacement procedures...

  • Page 115: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 116 Remove the top cover (3) from the display assembly. If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the rubber screw covers (1). The rubber screw covers are available in the Display Rubber Kit, spare part number 642785-001.
  • Page 117 Remove the display bezel (4). The display bezel is available using spare part numbers 683781-001 (for use only on HP ProBook 6475b Notebook PC computer models computer models) and 685999-001 (for use only on HP ProBook 6470b Notebook PC computer models computer models).
  • Page 118 686046-001 — 14.0-in, LED, FLT, HD, AntiGlare display panel for use on all computer models ● 684348-001 — 14.0-in, LED, SVA, HD+, AntiGlare display panel for use only on HP ProBook 6470b Notebook PC computer models ● 684347-001 — 14.0-in, LED, SVA, HD, AntiGlare display panel for use only on HP...
  • Page 119 If it is necessary to replace the display hinge covers: Remove the two Phillips PM2.5×3.0 screws (1) that secure the display hinge covers to the display hinges. Slide the display hinge covers (2) toward each other to remove them from the display hinges. The display hinge covers are available using spare part number 642783-001.
  • Page 120 Remove the display hinges (2) from the display panel. The display hinges are available using spare part number 641836-001. If it is necessary to replace the display panel cable: CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects.
  • Page 121 Disconnect the display panel cable (2) from the display panel. Remove the display panel cable. The display panel cable is available using spare part numbers 693064-001 (for use only on computer models equipped with an HD+ display assembly) and 693063-001 (for use only on computer models equipped with an HD display assembly).
  • Page 122 Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 642799-001. If it is necessary to replace the WWAN antenna cables and transceivers: Release the WWAN antenna cables from the clips (1) and routing channel built into the display enclosure.

  • Page 123: Computer Setup (Bios) And Advanced System Diagnostics

    Computer Setup (BIOS) and Advanced System Diagnostics Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 124: Using Computer Setup

    Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ●...

  • Page 125: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 126: Downloading A Bios Update

    Do not shut down the computer or initiate Suspend or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Open your Web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.

  • Page 127: Using Advanced System Diagnostics

    Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer.

  • Page 128: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 33.80 cm 13.31 in Depth 23.13 cm 9.11 in Height (front to back) 3.40 to 3.60 cm 1.34 to 1.42 in Weight Equipped with 9-cell battery, optical drive, graphics 2.47 kg 5.45 lbs subsystem with UMA memory, one memory module, WLAN module, solid-state drive, and TouchPad Equipped with 9-cell battery, graphics subsystem with...
  • Page 129 Metric U.S. Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft...

  • Page 130: 14.0-Inch Sga Display Specifications

    14.0-inch SGA display specifications Metric U.S. Dimensions Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 ×...

  • Page 131: Hard Drive Specifications

    Hard drive specifications 750-GB* 500-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm Length 100.2 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec...

  • Page 132: Backup And Recovery

    Backup and recovery Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 133: Performing A Recovery

    Performing a recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP factory image restore DVD, using an installed or an external DVD±RW optical drive. You can also restore the computer to its factory condition from the HP dedicated recovery partition on the hard drive.

  • Page 134: Backing Up Your Information

    Backing up your information You should back up your computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or discs. Back up your system at the following times: ●...

  • Page 135: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 136: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 137: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 138: Index

    Index Symbols/Numerics Bluetooth module computer feet 1394 port 19 removal 72 location 54 spare part number 31, 42, 72 spare part number 54 Bluetooth module cable, computer major components 26 AC adapter, spare part numbers illustrated 35 computer part number 53 39, 47 bottom components 22 computer specifications 120...
  • Page 139 removal 110 flash cache module, spare part RJ-11 21 spare part numbers 34, 46, number 38, 46 RJ-45 21 fn key 15 display panel cable front component 18 key components 15 removal 112 function board keyboard spare part numbers 34, 47, removal 93 product description 9 spare part number 31, 93...
  • Page 140 microphone module DisplayPort 20 removal/replacement removal 109 eSATA 20 preliminaries 48 spare part number 34, 41, product description 8 procedures 53 USB 19, 20 right-side components 20 model description 54 power button 14 RJ-11 jack 21 model name 1 power connector 19 RJ-11 jack cable modem jack 21 power cord...
  • Page 141 specifications wireless antenna computer 120 removal 113, 114 display 122 spare part numbers 34, 41, hard drive 123 system board Wireless Antenna Kit, spare part removal 95 number 114 spare part numbers 29, 45, Wireless Antenna Kit, spare part 46, 47, 95 numbers 114 wireless antenna, locations 12 wireless button 14...

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Probook 6470b

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