Troubleshooting - Kenmore 2002 Series Use & Care Manual

If you experience
Vibration or Off-Balance
Check the following for
proper installation or
see "Using Your
Washer" section.
Noises
Clicking or metallic
noises
Gurgling or humming
Water Leaks
Check the following for
proper installation:
Washer not performing as expected
Washer won't run
orfill,washerstops
working
12

TROUBLESHOOTING

First try the solutions suggested here
for assistance and to possibly avoid a service call.
Possible Causes
Feet may not be in contact with the
floorandlocked.
Washer may not be level.
Load could be unbalanced.
Objects caught in washer drain
system.
Washer may be draining water.
Washer not level.
Fill hoses not attached tightly.
Fill hose washers
Drain hose connection
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as recommended.
Check for proper water supply.
Frontandrearfeetmustbeinfirmcontactwithfloor,and
washer must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet.
Checkfloorforflexingorsagging.Ifflooringisuneven,a3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in Installation Instructions.
Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket could
unbalance washer.
Wash smaller loads to reduce imbalance.
Use Heavy Duty Regular cycle and Extra Large or Large load
sizeforoversized,non-absorbentitemssuchascomfortersor
poly-filledjackets.
See "Cycle Guide" and "Using Your Washer" in this Use and
Care Guide.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the basket.
It is normal to hear the pump making a continuous humming
soundwithperiodicgurglingorsurgingasfinalamountsofwater
are removed during the Drain/Spin cycles.
Watermaysplashoffbasketifwasherisnotlevel.
Tightenfill-hoseconnection.
Makesureallfourfillhoseflatwashersareproperlyseated.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Unbalanced loading can cause basket to be out of alignment
andcausewatertosplashofftub.See"UsingYourWasher"
for loading instructions.
Bothhosesmustbeattachedandhavewaterflowingto
inlet valve.
Both Hot and Cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Checkforanykinksininlethoses,whichcanrestrictwaterflow.
Solution