Frequently Asked Questions - D-Link DVS-104 User Manual

B. Frequently Asked Questions
Q Why can't I see the Video Server in the installer after reboot?
A The installer is only used to install the IP address of Video Server. If the IP address is
fixed by checking the option in the installer, the Video Server will no longer appear in the
installer.
Q Why can't I connect the Video Server after reboot?
A If the IP address is not fixed, Video Server will always wait for installing command for
a valid IP address. That means the previous IP address will not be used if the option in
the installer is not checked; or the option in the network configuration is not cleared. The
benefit of waiting for a valid IP address by default is that administrators can find the
Video Server in the installer to prevent IP conflict. As long as the IP address is confirmed,
it is suggested to fix the IP address to make Video Server automatically start up
whenever regaining power.
Q What if I forget my password?
A Every access to Video Server needs authentication. If you are not a permitted user,
you may view the images or control the camera as long as the demo account is opened.
The demo account user may use username as "demo" without any password to access
limited features. If you are one of the managed users, you have to ask the administrators
for the password. If you are the administrator, there is no way to recover the root
password. The only way to regain access to Video Server is to restore the factory settings
and reinstall it.
Q Why can I not watch video from Video Server after it is authenticated?
A There are many possible scenarios regarding this problem,
1. If you have just installed Video Server and are unable to watch the video, check if the
video input is enabled and the video modulation in Configuration page.
2. If Video Server is well installed and you are accessing Video Server for the first time
using Internet Explorer, adjust the security level of Internet Explorer to allow installation
of the plug-in.
3. If the problem still exists after adjusting, the current users may be over the system
allows.
4. In case that you use demo account, the video may be protected from the public by the
administrator.
DVS-104 User Manual v1.00
Building Networks for People
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