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Toshiba Strata CIX DP-5000 series User Manual

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Telecommunication Systems Department
Strata
®
TM
STRATA
CIX
®
TM
DP5000-Series Telephone

User Guide

September 2009

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Summary of Contents for Toshiba Strata CIX DP-5000 series

  • Page 1: User Guide

    Telecommunication Systems Department Strata ® STRATA ® DP5000-Series Telephone User Guide September 2009...
  • Page 2 Further, TOSHIBA SINGAPORE PTE LTD, Telecommunication Systems Department, also reserve the right, without prior notice, Strata and SmartMedia are registered trademarks of Toshiba Corporation. to make such changes in equipment design or components as engineering or manufacturing methods may warrant.

  • Page 3: Table Of Contents

    Contents Introduction Organisation ........................vii How to Use This Guide....................viii Conventions ........................ix Related Documents/Media....................x Chapter 1 – The Grand Tour DP5000-series Telephone Overview ...................5 Fixed Buttons........................6 Programmable Feature Buttons ..................8 Key Strip...........................8 LCD............................9 9-Line LCD Display ......................9 4-Line LCD Display .......................10 Soft Keys..........................10 Chapter 2 –...
  • Page 4 Contents Chapter 3 – Feature Operations Dial Pad and Button Beeps .....................16 Speakerphone/Microphone Sensitivity Adjustment ............17 Telephone Terminology.....................20 Making a Call........................21 Handset ...........................21 Spkr Button........................21 Hot Dialling ........................21 Dial Directory .........................22 Answering a Call........................24 Handset ...........................24 Speaker ...........................24 Shift Button........................24 Handsfree Answerback....................24 On a Call ..........................25 Switching Between Handset and Speakerphone.............25...
  • Page 5 Contents Chapter 3 – Feature Operations Call Forward Examples ....................39 Call History / Caller ID....................39 Call Park Orbits........................40 Call Pickup.........................41 Group Pickup ........................41 Ringing, Page or Held Call Pickup.................41 Call Transfer ........................43 Call Waiting ........................44 Caller ID..........................45 Conference Calls ........................45 Adding Voice Mail to a Conference................46 Supervising a Tandem Call.....................47 Conference Add/Split/Join/Drop ..................47...
  • Page 6 Contents Chapter 4 – ADM/DSS Console Answering a Page ......................61 All Call Page........................62 Emergency Page ......................62 Privacy ..........................63 Redial ..........................63 Speed Dial..........................64 Making a Call Using Speed Dial ..................64 Storing a System/Station Speed Dial Number..............65 Advanced Speed Dial Operation ..................66 Storing Personal Speed Dial Names ................67 Tone First / Voice First Signalling..................69 Tone First Signalling ......................69...
  • Page 7 Contents Chapter 5 – Headset and Handset Operation Chapter 5 – Headset and Handset Operation Recommended Headsets ....................81 Headset and Handset Interactions ..................81 AUTO or CARBON Setting ....................82 Headset Transmit Level Adjustments................84 Handset Level Adjustments ....................85 Chapter 6 – User Programming Programming Feature Buttons ...................88 User Programming Mode ....................88 Programmable Feature Button Codes ................88...
  • Page 8 Contents Appendix A – References Initialise or Adjust LCD Contrast.................105 DKT2000 Mode On/Off ....................106 Digital Single Line Telephone ..................107 Buttons..........................107 Redial Button Activation / Deactivation..............108 Msg / Feature Button Activation / Deactivation............108 Appendix A – References Call Forward ........................109 Soft Keys..........................113 Button Labels ........................114 Appendix B –...

  • Page 9: Introduction

    Introduction This user guide describes how to use the Toshiba DP5000-series telephones with the Strata CIX670, Strata CIX1200 and Strata CIX100 telephone systems. These include: • Strata DP5000-series digital telephones shown in Table 1 on Page • Strata Digital Add-on Modules.

  • Page 10: How To Use This Guide

    Introduction How to Use This Guide • Appendix A – References includes tables that support procedures in the Basic and Feature Operation chapters. • Appendix B – Hardware Connections includes tilt angles and telephone wiring diagrams. How to Use This Guide This guide provides in-depth instructions for the DP5000-series telephones and their features.
  • Page 11 Denotes a progression of buttons and/or menu options on the Printers screen you should select. Grey words within the printed text denote cross-references. See Figure 10 In the electronic version of this document (Toshiba BCS Partner website), cross-references appear in blue hypertext. Strata CIX DP5000-series Telephone User Guide...

  • Page 12: Related Documents/Media

    Introduction Related Documents/Media Related Documents/Media Some documents listed here may appear in different versions on the Note electronically or in print. To find the most current version, check the version/ date in the Publication Information on the back of the document’s title page. Refer to the following for more information: •...

  • Page 13: Chapter 1 - The Grand Tour

    The Grand Tour The DP5000-series digital telephones connected to a Strata CIX telephone system include a wide selection of digital telephone models and matching digital add-on modules and a 60-button DSS Console. See Table 1 for more details. Through dynamic soft key assignments, the LCD telephones provide easy access to frequently-used features by prompting specific tasks, providing Outside Line Identification, User Name/Number, Call Duration, Date/Time of Day displays, and Name and number displays of incoming callers.
  • Page 14 The Grand Tour Table 1 DP5000 Series Digital Telephones Description Image Digital Single Line Telephone: • On hook dialling • Headset I/F • Ringing LED • Non-display 10 Button Digital Telephone: • Half duplex Speakerphone • Headset I/F • Ringing LED •...
  • Page 15 The Grand Tour Table 1 DP5000 Series Digital Telephones (continued) Description Image 20 Button Digital Telephone: • 4 line LCD with back light option • Half duplex Speakerphone • Headset I/F • Ringing LED 10 Button with Electronic LCD Labels: •...
  • Page 16 The Grand Tour The DP5000-series telephone upgrade options include: Table 2 DP5000 Series Add-on Modules Description Image 10 Button ADM for DP5000-series • LCD programmable key strip with back light 20 Button ADM for DP5000-series • Paper Key Strip 60 Button DSS for DP5000-series •...

  • Page 17: Dp5000-Series Telephone Overview

    The Grand Tour DP5000-series Telephone Overview DP5000-series Telephone Overview The illustration of the DP5000-series telephone shown below gives a general idea of the basic attributes found on most of these telephones. The positioning of the buttons varies per telephone model. 20 Programmable Feature Buttons 4-Line LCD Telephone Legend A.

  • Page 18: Fixed Buttons

    The Grand Tour DP5000-series Telephone Overview Fixed Buttons The fixed buttons on the dial pad help perform standard functions quickly and easily. Layouts Fixed buttons are laid out differently on the DP5000-series telephones. Digital Single Line Telephone 9-line LCD Telephone Fixed buttons are located below the dial pad.
  • Page 19 The Grand Tour DP5000-series Telephone Overview The Fixed buttons are described below. Table 3 Fixed Button Definitions Button Definitions Message (Msg): When Msg LED flashes, press Msg to call back the station or voice mail device that activated the LED. This is the telephone’s [PDN] message waiting button.

  • Page 20: Programmable Feature Buttons

    The Grand Tour DP5000-series Telephone Overview Table 3 Fixed Button Definitions (continued) Button Definitions Cnf/Trn Press to add internal or external parties to a conference call (up to 8 parties). Cnf/Trn Press and enter a number to transfer a call to another party (Conference/Transfer) (on the Strata CIX system).

  • Page 21: Lcd

    The Grand Tour If your telephone has an LCD, use this section to learn more about its functions. 9-Line LCD Display The LCD on the 9-Line LCD telephone (shown left) in idle state shows: Top to Bottom Line 1 or the top line of the LCD will display your user name (if programmed) and your extension number.

  • Page 22: 4-Line Lcd Display

    The Grand Tour Soft Keys 4-Line LCD Display The LCD in it's idle state (shown right) displays: Line 1 or the top line of the LCD will NANCY NO.202 display your user name (if TUESDAY 25 SEP 09:36 programmed) and your extension D I R number.

  • Page 23: Chapter 2 - The Basics

    The Basics This chapter reviews the basic operations of the DP5000-series telephones. The instructions apply to all telephone models, except when noted otherwise. Customising Your Telephone Volume Control The Volume Control instructions for the Digital Single Line Telephone are on Note the next page.

  • Page 24: Volume Control For The Digital Single Line Telephone

    The Basics Customising Your Telephone  To adjust handset Beep Tone #6101 1. With the handset off-hook, dial the Beep Tone Adjustment Code (default code). You hear busy tone.  or  to reach the desired level. 2. Press Volume Control for the Digital Single Line Telephone ...

  • Page 25: Lcd Contrast

    The Basics Customising Your Telephone LCD Contrast Available on backlit telephones and backlit add-on module.  To adjust the LCD contrast on the backlit telephones 1. Press and hold down the button.  or  repeatedly. 2. Press and release Holding the Vol button does not continue to change the setting.

  • Page 26: Backlight On/Off

    The Basics Customising Your Telephone Backlight On/Off Available on backlit telephones and backlit add-on module.  To change Backlight Settings 1. Press (simultaneously). 2. Press the button. 3. Use table below to choose preferred settings. 4. Press to save settings Table 4 Backlight Settings Meaning...

  • Page 27: Keystrip Labels

    The Basics Keystrip Labels Keystrip Labels Available on 9 Line LCD telephone and 10 Button LCD Add-on Module  To program LCD Keystrip Labels #9876 Program 1. Dial (or press the flexible button) 2. Press the button. 3. Press the button you wish to label. 4.

  • Page 28: Dial Pad And Button Beeps

    The Basics Ring Tones Table 5 Internal and External Call Ringing Tones Tone No. Frequency and Cadence 500 Hz 1 sec. On, 3 sec. Off, repeat 1300 Hz 1 sec. On, 1 sec. Off, repeat 500/640 Hz 1 sec. On, 3 sec. Off, repeat 500/640 Hz 1 sec.

  • Page 29: Speakerphone/Microphone Sensitivity Adjustment

    The Basics Ring Tones Speakerphone/Microphone Sensitivity Adjustment When you are using the speakerphone, high ambient noise levels may cause the party you are talking with to be to cut off frequently. If this happens, follow these steps to lower the sensitivity of the microphone on a DP5000-series telephone. The default is normal sensitivity.
  • Page 30 For this room environment, please consider the DP5130D-SDL model (half duplex speakerphone). • When using a SIP Trunk backbone Toshiba recommends the IP5131D-SDL model, which is optimized for a full IP environment. Key Considerations for Better Call Quality •...
  • Page 31 The Basics Ring Tones • Should an echo occur, simply pause a moment to allow the echo canceller to re- adjust. Continue to follow the steps above for better call quality. Strata CIX DP5000-series Telephone User Guide...

  • Page 32: Telephone Terminology

    The Basics Telephone Terminology Telephone Terminology When making or receiving calls on your DP5000-series telephone you may experience one or more of the following call features depending on how your telephone is configured. • Line – is synonymous with trunk which is the line that connects you to the PSTN (Public Switched Telephone Network).

  • Page 33: Making A Call

    The Basics Making a Call Making a Call There are three ways to originate a call from the telephone: Handset 1. To make a call, lift the handset, then dial the number. A line may be automatically selected or choose a line manually. Dial tone is heard through the handset.

  • Page 34: Dial Directory

    The Basics Making a Call Dial Directory This feature is supported on DP5000-series telephones with an LCD display running on Strata CIX R5.1 (or higher) software. Calls can be made by selecting a name from the alphabetical telephone directory.  To access the Directory 1.
  • Page 35 Making a Call 9 Line LCD Display - Dial by Name Screen Note Stick the Toshiba provided " " label under the lower-left button and the " " label under the lower-right button as shown in the figure above. The stickers are provided in the telephone box.

  • Page 36: Answering A Call

    The Basics Answering a Call Answering a Call There are several ways to answer a call: Handset  When the telephone is programmed for Ringing Line Preference, pick up the handset and the telephone automatically answers the ringing line..or press the button associated with the ringing line (flashing green LED). Speaker ...

  • Page 37: On A Call

    The Basics On a Call you normally would to answer a call: press the Spkr button, the flashing DN button or lift the handset. • Handsfree MIC setting needs to be enabled by your System Administrator. On a Call While on a call you can perform the following: Switching Between Handset and Speakerphone ...
  • Page 38 The Basics On a Call Automatic Hold This features enables you to move from one Line button to another Line button without pressing Hold. Check with your System Administrator to make sure this setting is turned on. If Automatic Hold is not enabled, calls will drop when moving from one line to another without pressing Hold.

  • Page 39: Led Indicator Details

    The Basics On a Call LED Indicator Details Each line and Programmable Feature Button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light red or green and flash at varying rates to indicate call status (see Table Table 6 LED Indicators...
  • Page 40 The Basics On a Call This page is intentionally left blank. Strata CIX DP5000-series Telephone User Guide...

  • Page 41: Chapter 3 - Feature Operations

    Feature Operations This chapter gives you more details about your DP5000-series telephone’s advanced functions. An alphabetical list of supported features has been compiled in this chapter for fast and easy reference. Account Code Calls Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications.

  • Page 42: Forced Account Codes

    Feature Operations Account Code Calls Forced Account Codes Some applications require you to enter an Account Code. These Forced Account Codes may be verified or non-verified, depending upon the application, but in either case, the caller must enter a code before proceeding. ...

  • Page 43: Voluntary Account Codes (Verified/Non-Verified)

    Feature Operations Account Code Calls Voluntary Account Codes (Verified/Non-Verified) Voluntary Account Codes are optional. They can be entered during a call and are used for tracking selected calls using Station Message Detail Report (SMDR) call detail recording option. If the system is set for Verified Account Codes, station users must enter a specific code when entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report.

  • Page 44: Advisory Messages

    Feature Operations Advisory Messages Advisory Messages Advisory messaging enables you to store an informative message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata system provides a number of predefined messages, shown in the table below. Message numbers 5~9 can be defined by your System Administrator.

  • Page 45: Alarm Notification Button

    Feature Operations Alarm Notification Button Alarm Notification Button The Alarm Notification Button must be setup by your System Administrator on your station.  When the Alarm Notification button displays  Call your System Administrator. This button stops displaying when the alarm clears or when you press the flashing button.

  • Page 46: Automatic Callback

    Feature Operations Automatic Callback Automatic Callback When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle. Automatic Callback can place you in queue for an available outside line, if you reach a line group in which all lines are busy.

  • Page 47: Background Music

    Feature Operations Background Music Background Music You can set background music over your telephone speaker or over external speakers. At least one music source must be connected to your system. Up to 16 different music sources can be applied to the Strata CIX/CTX system: the first source is Quiet Tone, all others can be music or recorded information.

  • Page 48: Call Forward

    Feature Operations Call Forward Call Forward There are two types of Call Forwarding that you can set. One is System Call Forward (set in System Programming) which automatically directs calls to a predefined location, such as Voice Mail. See your System Administrator to determine or change your System Call Forward destination.

  • Page 49: Station Call Forward Categories

    Feature Operations Call Forward Station Call Forward Categories You can set Call Forward for the following categories of calls. Within these categories, you can use five different types of Call Forward Settings (as detailed in the next section). • Call Forward Any Call – Forwards any call, whether an internal call or incoming line call.

  • Page 50: Station Call Forward Procedures

    Feature Operations Call Forward Station Call Forward Procedures Table 15 on Page 109 contains Call Forward Button sequences. You can do a Call Forward function by entering the button sequence as described or by programming a Programmable Feature Button to perform the sequence. See “Programming Feature Buttons”...

  • Page 51: Call Forward Examples

    Feature Operations Call History / Caller ID Call Forward Examples  To set your telephone to Call Forward Busy-No Answer to an internal extension number #6041 3000#  Press your extension button + #6041 = Call Forward Access Code sequence 3000# = Internal Extension Number...

  • Page 52: Call Park Orbits

    Feature Operations Call Park Orbits Call Park Orbits The Call Park feature enables you to hold a call temporarily in a location other than your telephone. These areas are called orbits. You or another telephone user can retrieve a parked call from its orbit by specifying the orbit number. You can specify one of 20 General Park Orbits (7000~7019) or a valid extension number within the system.

  • Page 53: Call Pickup

    Feature Operations Call Pickup  To retrieve a parked call Park in Orbit 1. Press or press your extension button + 2. Enter the Orbit Number where the call is parked or for the extension from which you are calling. You cannot use to retrieve a parked call.
  • Page 54 Feature Operations Call Pickup  To perform Call Pickup  Press the buttons shown in the table below for the desired Pickup feature. Table 7 Call Pickup Feature Codes Ringing or Press Ext. Button, then dial To Pick Up: Page Calls the access sequence below: #5#6 A call ringing or held at the Extension Number.

  • Page 55: Call Transfer

    Feature Operations Call Transfer Call Transfer Call transfer allows a call to be directed from one telephone to another on the Strata CIX. External transfers to telephone numbers or network extensions off the Strata CIX are also supported, please check with your System Administrator to see if this is enabled. There are two types of call transfer: •...

  • Page 56: Call Waiting

    Feature Operations Call Waiting  To transfer a call directly to Voice Mail (VM) 1. While on a call, press #407 2. Enter 3. Enter the VM mailbox number (usually the same as the extension number) + 4. Hang up and the caller is connected to the VM mailbox. This feature does a blind transfer to VM.

  • Page 57: Caller Id

    Feature Operations Caller ID Caller ID Incoming calls to your extension with Caller ID can be recorded into a rolling list that is saved on your telephone. The call information is placed in the list along with the number, name (if provided), time and date of the call, and status of the call (answered, abandoned, or redirected).

  • Page 58: Adding Voice Mail To A Conference

    Feature Operations Conference Calls  To transfer conference control 1. Complete Steps 1 and 2 above to add the line to which you wish to transfer conference control. See previous Note. 2. Announce the call and hang up to transfer it. This station now becomes the conference Master with the ability to add or delete parties.

  • Page 59: Supervising A Tandem Call

    Feature Operations Conference Calls Supervising a Tandem Call 1. While talking on an outside call, press . You hear dial tone. The extension LED flashes (conference rate). 2. Dial an outside telephone number. 3. After the party answers, press . The extension LED flashes (in-use rate) and all parties are conferenced.
  • Page 60 Feature Operations Conference Calls  To add an Incoming call to the Conference 1. Place the first caller/Conference on hold. 2. Answer the incoming ringing call. 3. While speaking to the incoming caller, press button. 4. Press the blinking DN where the first caller/Conference was placed on hold. 5.

  • Page 61: Direct Inward System Access (Disa)

    Feature Operations Direct Inward System Access (DISA) Direct Inward System Access (DISA) Outside callers with touch tone telephones can call in to lines programmed for Direct Inward System Access (DISA) and dial an extension or outgoing line without going through an attendant or operator. Check with your System Administrator to see if this features is available for your telephone.

  • Page 62: Do Not Disturb

    Feature Operations Do Not Disturb Do Not Disturb If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls do not ring your station and Off-hook Call Announce calls are denied. You can continue to make calls while in the DND mode. When originating a call in DND mode, you will hear a short burst of interrupted dial tone followed by continuous dial tone.

  • Page 63: Setting Dnd For Another Extension

    Feature Operations Door Lock(s) Setting DND for Another Extension  To activate DND for another extension #6191  Enter (hear Entry Tone) + the Primary extension of the remote extension + the pass code + (hear Success Tone). This sets DND as if activated by the Primary extension on the target telephone.

  • Page 64: Door Phone(S)

    Feature Operations Door Phone(s) Door Phone(s) Door phones can be used to call phones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area. LCD telephones display the door phone name ID when calls are made to or from door phones.

  • Page 65: Emergency Call

    Feature Operations Emergency Call  To call/monitor a door phone 1. With the handset off-hook, press an extension button. You hear dial tone and the LED flashes green (in-use). 2. Press (hear three tone bursts), then enter the door phone number (01~24, depending on system size).

  • Page 66: Emergency Ringdown

    Feature Operations Emergency Ringdown Emergency Ringdown If a station remains off-hook for a programmable period, it can be automatically treated as an Emergency Call and directed to an emergency destination. The station may have partially dialled a number or have dialed no digits at all. Each station is programmed with its specific emergency ringdown destination.

  • Page 67: Message Waiting

    Feature Operations Message Waiting Message Waiting Message Waiting is shown on the button which will flash red when there are messages waiting. The waiting message indicators can come from the voicemail system or they can be internal messages sent from other extensions. The messages from other extensions are notifications that someone has called your extension and wants you to call them back.

  • Page 68: Turning On/Off Mw Led On Another Extension

    Feature Operations Message Waiting Turning On/Off MW LED on Another Extension When an extension is called, the calling party can choose to send a message to the called party. This is a notification to say that a call has been missed and the calling party would like to be called back.

  • Page 69: Microphone Cut-Off

    Feature Operations Microphone Cut-Off Microphone Cut-Off This feature prevents callers from monitoring the sounds near your telephone when your telephone receives a Handsfree Call or cuts-off the telephone microphone while Microphn Cut-off on a speakerphone call. When the feature is ON, the LED lights steady red and the Mic and Spkr LEDs do not light when your telephone is called.

  • Page 70: Off-Hook Call Announce

    Feature Operations Off-hook Call Announce Off-hook Call Announce Off-hook Call Announce (OCA) enables you to complete a call to a busy digital telephone. Your telephone must be programmed to either announce automatically or to announce after you press a button on your dial pad. The destination telephone must be programmed to accept an OCA.

  • Page 71: Override Calls

    Feature Operations Override Calls Override Calls The available override features are: • Busy Override • Do Not Disturb Override • Executive Override • Destination Restriction/Traveling Class Override • Class of Service Override • Privacy Override Busy Override Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting.

  • Page 72: Executive Override

    Feature Operations Override Calls Executive Override Executive Override enables you to enter an established conversation. Your telephone can also be programmed to block Executive Override from other telephones.  To perform Executive Override  After reaching a busy station, press ...or, if you have an LCD telephone, use the OVRD Soft Key.

  • Page 73: Privacy Override

    Feature Operations Paging Privacy Override This feature enables you to enter an established call on a line you share with another telephone. Up to two station users can enter an existing Exchange (CO) line-to-station call (i.e., up to three stations can be connected to an Exchange line). You can also use this feature if the station that is already connected to the exchange line is in the Privacy Release mode.

  • Page 74: All Call Page

    Feature Operations Paging All Call Page You can make an All Call Page to telephones assigned to the “All Call Page Group.” Stations are assigned to the “All Call Page Group” in system programming.  To make an All Call Page All Call Page 1.

  • Page 75: Privacy

    Feature Operations Privacy Privacy Privacy controls the ability of more than one person to use the same extension or Exchange line at the same time. Privacy applies to multiple appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons. The application of Privacy to individual telephones is controlled in system programming.

  • Page 76: Speed Dial

    Feature Operations Speed Dial Speed Dial Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can include telephone numbers, authorisation codes, passwords feature activation codes and pauses. Speed Dial may be used to originate a call or invoked after a call is established.

  • Page 77: Storing A System/Station Speed Dial Number

    Feature Operations Speed Dial Table 8 Speed Dial Access Codes Feature Feature Access Code Sequences Speed Dial (Dialling an SD number) nnn Station nnn = 100~199 Station SD numbers nnn System nnn = 200~999 System SD numbers 1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD).

  • Page 78: Advanced Speed Dial Operation

    Feature Operations Speed Dial Advanced Speed Dial Operation Special Characters SD numbers may include and Pause. For an example on how to use special characters, see page Table 10Phone Number Dial String Characters Entry Meaning End of Speed Dial Number when entering via access code ( Escape.

  • Page 79: Storing Personal Speed Dial Names

    Feature Operations Speed Dial Storing Personal Speed Dial Names You can store names with Personal Speed Dial numbers. These names will display as Soft Keys, that can be used for dialing from the telephone LCD directories. Notes • Speed Dial locations must be assigned to your telephone by your System Administrator before you can store names.
  • Page 80 Feature Operations Speed Dial • To move one character Table 11 Dial Pad Alphanumeric Characters to the right, press SCROLL Number of times to press or RIGHT Dial Pad the dial pad button Soft Key. To add a Buttons space, press the RIGHT Soft Key twice.

  • Page 81: Tone First / Voice First Signalling

    Feature Operations Tone First / Voice First Signalling Tone First / Voice First Signalling To determine the signalling on the telephone circuit. Tone First Signalling When the telephone rings and the called party must press or lift the handset in order to receive the call.

  • Page 82: Tone/Pulse Dialling

    Feature Operations Tone/Pulse Dialling Tone/Pulse Dialling With some older Exchanges, you may have to make calls on outside lines programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial to access remote equipment (such as an answering machine) requiring touchtones.

  • Page 83: Uniform Call Distribution

    Feature Operations Uniform Call Distribution Uniform Call Distribution Uniform Call Distribution (UCD) provides ACD-like service based on the simplified Distributed Hunt feature. Incoming calls are answered by Voice Mail as the Auto Attendant function or they can be directly routed to the UCD (Distributed Hunt) Pilot number.

  • Page 84: Login/Logout

    Feature Operations Uniform Call Distribution Login/Logout Login and Logout is controlled by the Login key assigned to the agent phone (see Strata CIX Programming Manual, Volume 1 for details). The Log status is displayed on the Login key as shown below •...

  • Page 85: Chapter 4 - Adm/Dss Console

    ADM/DSS Console This chapter provides an overview of the optional units that can be connected to the DP5000-series telephones (except the Digital Single line telephone). Add-on Modules The following Add-on modules provide additional buttons: • 10 Button LCD Module, up to two supported per telephone. •...

  • Page 86: Adm

    ADM/DSS Console Buttons and LEDs The 10 button LED add on module and the 20 button keystrip add on module have programmable feature buttons that can be assigned as CO Line, Directory Number, DSS, One Touch Speed Dial or any other programmable feature.

  • Page 87: Adding An Adm

    ADM/DSS Console Adding an ADM For installation instructions, please refer to the Strata CIX Installation & Maintenance. Please read the caution, if you are connecting the ADM with the telephone or moving the telephone with the ADM. CAUTION! Unplug the line cord from the DP5000-series telephone before attaching the ADM.

  • Page 88: Dss Console

    ADM/DSS Console DSS Console DSS Console The 60 button Direction Station Selection (DSS) Console operates operates alongside a digital telephone to provide 60 (up to 180) additional buttons (shown right). The 60 programmable feature buttons can be assigned as Exchange (CO) line, extension, DSS, One Touch Speed Dial or any other flexible feature.

  • Page 89: Transferring To An Idle Station

    ADM/DSS Console DSS Console Transferring to an Idle Station You can transfer internal or outside calls to an idle station from either a DSS console or a ADM.  To transfer a call to an idle station 1. Press the DSS button corresponding to the station to be called. The call is placed automatically on hold.

  • Page 90: Call Transfer With Camp-On

    ADM/DSS Console DSS Console Call Transfer with Camp-on You can transfer a call to a busy station from either a DSS console or an ADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are “transferring to”...

  • Page 91: Paging

    ADM/DSS Console DSS Console Paging You can make an announcement page to a group of telephone speakers selected in All Call Page system programming with on the DSS console. (if programmed) on either the DSS console or the ADM can be used for page announcements. See “All Call Page”...
  • Page 92 ADM/DSS Console DSS Console This page is intentionally left blank. Strata CIX DP5000-series Telephone User Guide...

  • Page 93: Recommended Headsets

    Headset and Handset Operation The DP5000-series telephone come standard with a built-in headset interface. Recommended Headsets For an extensive list of recommended and supported headsets please visit Toshiba's BCS Partner website at www.toshiba-telecoms.com Important! If you experience any electrical interference when using a wireless headset, please follow headset manufacturer's recommendations or ensure the headset base unit is at least six inches from your telephone.

  • Page 94: Auto Or Carbon Setting

    Headset and Handset Operation AUTO or CARBON Setting AUTO or CARBON Setting There exist two types of headsets: ECM and Carbon. The default setting on the telephones is AUTO. When the headset is connected to the Headset Modular Connector of the telephone, the AUTO setting enables the headset I/F current detector to determine which headset type is connected (EMC or Carbon).
  • Page 95 Headset and Handset Operation AUTO or CARBON Setting  To change the headset transmit level to Low or Normal Telephones: All except Digital Single Line Telephone 3+6+9+ 1. Press (simultaneously). 2. Press 3. Press to toggle On/Off. FB2, LED On: Low FB2, LED Off: Normal (default) 4.

  • Page 96: Headset Transmit Level Adjustments

    Headset and Handset Operation Headset Transmit Level Adjustments Headset Transmit Level Adjustments  To set the level of the Headset Transmitter for DP5000-series telephones 1. Press (simultaneously). 2. Press 3. Set the headset transmit level using FB1, FB2 and FB3. For Digital Single Line Telephone (DSLT), use 1,2,3 and Msg.

  • Page 97: Handset Level Adjustments

    Headset and Handset Operation Handset Level Adjustments Handset Level Adjustments Change the Carbon setting if a Carbon type handset or headset is connected to the handset jack. This feature is not available on the Digital Single Line Telephone (DSLT).  To change the Carbon Setting 3+6+9+ 1.
  • Page 98 Headset and Handset Operation Handset Level Adjustments  To adjust the Handset or Headset Receiver Level for DP5000-series telephones 1. Press (simultaneously). 2. Press 3. Set the level using the buttons shown in the table below. Handset / Headset Receiver Level Transmit 9-Line LCD FB11...

  • Page 99: Chapter 6 - User Programming

    User Programming User programming allows you to customise your LCD telephone. You will be able to: • Enter numbers in your personal Speed Dial list • Program One Touch and Programmable Feature Buttons • Register Call Forward assignments • Assign Message Waiting Keys •...

  • Page 100: Programming Feature Buttons

    User Programming Programming Feature Buttons Programming Feature Buttons You can use the User Programming Mode (described below) for customising your DP5000-series display telephone without the aid of an Administrator or Service Program Technician. The User Programming mode is accessed with a button assigned to a Programmable Feature Button or through an access code.

  • Page 101: Setting/Changing A Programmable Feature Button's Function

    User Programming Programmable Feature Button Codes Setting/Changing a Programmable Feature Button’s Function #9876 1. Press to enter User Programming Mode. 2. Press 3. Press the Programmable Feature Button to set or change. 4. Enter the Programmable Feature Button Code (see Table 12), plus any optional parameters.

  • Page 102: One Touch Buttons

    User Programming One Touch Buttons One Touch Buttons One Touch buttons can be used for storing frequently used features or dialled numbers, such as Speed Dial numbers (use Speed Dial Codes to store additional numbers). One-touch buttons can be preassigned to your telephone – your System Administrator can help you identify them.

  • Page 103: To Use A One Touch Button

    User Programming One Touch Buttons Table 13 Special Characters Entry Meaning Indicates “stop.” The One Touch button blinks rapidly and stops the delivery of Hold the remaining digits in the string until it is pressed again. Multiple “stops” can be programmed into one string.

  • Page 104: Feature Codes

    User Programming Feature Codes Feature Codes Feature Access Codes are entered as a sequence on your telephone to use a particular feature. For an example of Call Forward, see “Call Forward Examples” on page Table 14 Feature Access Codes Feature Feature Access Code Sequences Account Code (while on a call) , dial account code digits...
  • Page 105 User Programming Feature Codes Table 14 Feature Access Codes (continued) Feature Feature Access Code Sequences Call Pickup for calls on Hold #5#71 Ext. button + Local Pickup (call held on this phone) Remote Pickup (pickup another #5#72 Ext. button + + Primary Ext.
  • Page 106 User Programming Feature Codes Table 14 Feature Access Codes (continued) Feature Feature Access Code Sequences Activate MW at another Station + Ext. no. (where you want to light the MW LED) without Ringing Cancel MW at another Station + Ext. no. (where you want to turn off the MW LED) without Ringing Messaging - Advisory #411...
  • Page 107 User Programming Feature Codes Table 14 Feature Access Codes (continued) Feature Feature Access Code Sequences Speed Dial (Storing an SD number) #66 + nnn # + Phone No. Station nnn = 100~199 SD bin numbers #66 + nnn + # + Phone No.
  • Page 108 User Programming Feature Codes 4. If your telephone does not have a Spdial button, press the * button, then dial the three digit Speed dial number (nnn). Strata CIX DP5000-series Telephone User Guide...

  • Page 109: Chapter 7 - Administrator Programming

    Administrator Programming This appendix contains some of the functions that can be performed using Administrator Mode. Important! • These functions require Strata CIX 5.1 or higher system software. • To access the Admin mode, the telephone must be enabled for these functions in system programming using eManager.

  • Page 110: Administrator Mode

    Administrator Programming Administrator Mode Administrator Mode To access Administrator Mode, your station must be enabled for administrative access. If Mode soft key is not available when telephone is idle, the telephone set does not have Administrative access.  To enter Administrator Mode Mode 1.

  • Page 111: Door Name

    Administrator Programming Administrator Mode Door Name Door Phone should be setup and programmed within the Strata CIX before a Door Name can be assigned. 1. Enter Administrator Mode. Next 2. Press , display shows Door Name 3. Press , display shows Door Phone Number. 4.

  • Page 112: Station Sd/ Name

    Administrator Programming Administrator Mode Station SD/ Name 1. Enter Administrator Mode. Next 2. Press three times, display will show Station SD/Name 3. Press , display shows DN ID 4. Enter the DN number of the station whose speed dial you wish to label, display will show DN XXXX IDX 5.

  • Page 113: System Features

    Administrator Programming System Features System Features The following are system features that require Administrator setup using the DP5000- series telephone. For eManager programming refer to the Strata CIX Programming Manual, Volume 1. Direct Inward System Access (DISA) Security Code The Direct Inward System Access feature is used when calling into your system from the outside.
  • Page 114 Administrator Programming System Features  To cancel the DISA security code Canceling the DISA security is very dangerous and allows your telephone CAUTION! system to be open to hackers and could result in unauthorised long distance telephone calls. Perform the following steps with caution. 1.

  • Page 115: Date And Time Setting

    Administrator Programming Date and Time Setting Date and Time Setting This operation is possible from the Administrator station or attendant consoles and enables you to set the date, time, and day.  To set the date 1. With the handset on-hook, press a DN + the access code assigned in eManager. A confirmation tone is heard.

  • Page 116: Telephone Programming Mode

    Administrator Programming Telephone Programming Mode Telephone Programming Mode  To place your telephone in Programming Mode A  Press simultaneously. The LCD displays “DP PROGRAM MODE” and “SELECT=”. Your phone will not ring if it receives a call while in Programming Mode.

  • Page 117: Call Waiting And Camp-On Ring Tone Over Handset/Headset Option

    Administrator Programming Telephone Programming Mode Call Waiting and Camp-on Ring Tone Over Handset/ Headset Option Call Waiting and Camp-on tones are sent to a busy telephone’s speaker to indicate that a call is waiting. Call Waiting and Camp-on Tones can be sent, as an option, to the telephone handset or headset, in addition to the speaker.

  • Page 118: Dkt2000 Mode On/Off

    Administrator Programming DKT2000 Mode On/Off DKT2000 Mode On/Off This feature is not available in the U.K. Important! Before a cordless telephone (DKT2204-CT or DKT2304-CT) can share a digital station port with a DP5000-series telephone set, the port must be programmed into 2000 mode.

  • Page 119: Digital Single Line Telephone

    Administrator Programming Digital Single Line Telephone Digital Single Line Telephone The Digital Single Line Telephone is the smallest telephone set in the DP5000-series family. This telephone has some variations on button functionality compared to the other DP5000-series telephones. These differences are detailed here. Buttons Some of the fixed buttons are a little different from the other DP5000-series...

  • Page 120: Redial Button Activation / Deactivation

    Administrator Programming Digital Single Line Telephone Redial Button Activation / Deactivation Redial button has been set to act as a button by default. However, you can reprogram the button to work as Programmable Feature Button, as it set in system programming. These steps enable you to change how the button functions. 1.

  • Page 121: Appendix A - References Call Forward

    References This Appendix contains table that support some of the feature operations. Call Forward Table 15 Call Forward Procedure Feature Button Sequence Call Forward Any Call - Internal and Incoming Line Calls: Forwards any call, whether an internal call or incoming line call. #6011 All Calls to an ext.
  • Page 122 References Call Forward Table 15 Call Forward Procedure (continued) Feature Button Sequence Call Forward - Incoming Line Calls: Forward incoming line calls only. #6013 All Calls to an ext. Press ext. button + (tone) + dial the dest. ext. no. (tone) #6013 All Calls to outside Press ext.
  • Page 123 References Call Forward Table 15 Call Forward Procedure (continued) Feature Button Sequence #6032 Press ext. button + (tone) + dial the other telephone’s ext. no. + No Answer to an ext. enter other telephone’s Call Forward pass code (tone) + + dest.
  • Page 124 References Call Forward Table 15 Call Forward Procedure (continued) Feature Button Sequence #6044 Press ext. button + (tone) + dial the other telephone’s ext. no. + Busy No Answer to enter other telephone’s Call Forward pass code + (tone) + dest. an ext.

  • Page 125: Soft Keys

    References Soft Keys Soft Keys The table below is a list of soft key labels that appear on the LCD telephones. Press the soft key button associated with the label to activate the feature ( SK4) Table 16 Soft Key Prompts Soft Key Definition Activates Automatic Busy Redial after dialling a busy outside telephone number.

  • Page 126: Button Labels

    References Button Labels Button Labels The button labels in Table 17 are for the Programmable Buttons on the telephone. Programmable buttons are the unmarked buttons on the telephone keystrip. Table 17 Programmable Feature Button Definitions Button Definitions Account Account Code – Press to enter a Voluntary Account Code anytime during an Exchange Code (CO) Line (outside) line call without interrupting the conversation.
  • Page 127 References Button Labels Table 17 Programmable Feature Button Definitions (continued) Button Definitions Direct Station Selection(s) – Press to ring a preselected station. The LED associated with each DSS button provides the status (idle/busy) of the station assigned to the button. Flash –...
  • Page 128 References Button Labels Table 17 Programmable Feature Button Definitions (continued) Button Definitions Release and Release and Answer – Press to disconnect or complete the transfer the current outside or extension call and automatically answer the new incoming outside or extension call. Release –...
  • Page 129 References Button Labels Table 18 Programmable Feature Button Labels (continued) User Feature Code 1 2 3 9 10 11 12 Default Name Label Rename Line XXX(Caller Line Grp CO Line XXX(Caller Group PL Ln Pooled GrpXXX(C Yesl Line Key aller ID) Door Door Lock D o o...
  • Page 130 References Button Labels Table 18 Programmable Feature Button Labels (continued) User Feature Code 1 2 3 9 10 11 12 Default Name Label Rename Application Start - A C D ACD Help Application Application Start - A C D Application PickUp Application Start -...

  • Page 131: Appendix B - Hardware Connections

    Hardware Connections DP5000-Series Telephone Tilt Angles The DP5000-series telephones, except the Digital Single Line Telephone have three tilt positions built into the base. There is also a tilt stand extension that adds an additional 20 degrees of tilt. When the telephone is sitting on a desk or table there are a total of six different angles of tilt available.
  • Page 132 Hardware Connections DP5000-Series Telephone Tilt Angles DP5000-Series Desk-top Tilt Angle With Tilt-Stand Extension -10° Tilt 0° (no) Tilt DP5000-Series Wall Mount Angles Strata CIX DP5000-series Telephone User Guide...

  • Page 133: Wiring

    Hardware Connections Wiring Wiring The connectors on the DP5000-series telephones are identified with icons. The connector icons and their meaning are shown below. Connectors Ext. Speaker Line Cord Headset Handset (To Strata CIX System) Speaker (BESCB) Cable Clips Headset Cord Handset Cord AMD Cord The DP5000-series telephones include the special long-tail handset...
  • Page 134 Hardware Connections Wiring When the tilt stand extension is used, simply remove the line cord from under the rear cable clip. This will allow the tilt stand extension to deploy without strain on the line cord. Strata CIX DP5000-series Telephone User Guide...

  • Page 135: Index

    Index about this book background music (BGM), 35, 89, conventions, viii busy override, how to use this guide, viii button organisation, feature, related documents, labels, access codes, 65, 89, off-hook, account codes, 30, 89, programming, calls, redial, forced, buttons verified/non-verified, DSS on ADMs and DSS consoles, administrator fixed,...
  • Page 136 Index D ~ H call pickup, 41, 89, call forward override, held calls, calling, call waiting, 44, 60, console, Camp-on ring tone, night transfer, class of service paging, override, speed dial, conference transferring, calls, 45, hold, split/join/drop, emergency voice mail, call, page, emergency call,...
  • Page 137 Index I ~ P line hold, 40, microphone cut-off, 57, 58, 89, hot dialling, 20, mute, 7, indicators names LED, storing speed dial, ISDN names (entering), buttons, 70, network access, night ring answer, night transfer button, join, off-hook, off-hook call announce (OCA), 57, language changes, one touch button, 90, language code,...
  • Page 138 Index R ~ V programming buttons, telephone programming mode, buttons, digital single line telephone, telephone settings, redail button, Tilt Angles, redial, tone⁄pulse dialling, repeat last number dialled, tone signalling, ringing travelling class override, distinctive settings, two (tandem) exchange (CO) line line preference, connection, ringing line preference,...

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