Phone Reset; Hardware Reset - Nokia Lumia 800 Service Manual

Rm-801; rm-819

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Service Manual Level 1 and 2

Nokia Lumia 800

RM-801, RM-819

Version 2.0

If the phone hardware is jammed, you should first recommend

that the consumer performs a hardware reset. The hardware

reset does not reset the Windows Live ID or remove any

consumer data. Because the consumer cannot remove the

battery to reset the phone the phone has a special electronic

circuit which cuts the phone power when the power key is

pressed for 10 seconds.

To perform the hardware reset press the Power key and hold it

for 10 seconds. The phone screen will turn black (phone is off).

Then press the Power key to turn on the phone.

Software / operating system (OS) reset

The software / operating system (OS) reset returns the phone to its out-of-the-box state. Note that

this procedure erases all consumer data! Always first try to perform a hardware reset.

Option 1: About menu

- Use this option if the consumer knows the lock code

- This option warns the consumer about data loss!

- Tap Settings > About > reset your phone

Phone reset

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