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WARRANTY DISCLAIMERS: This warranty is in lieu of all warranties expressed or implied and no
representative or person is authorized to assume for manufacturer any other liability in connection with
the sale of our products. There shall be no claims for defects or failure under any theory of tort, contractor
commercial law including but not limited to, negligence, gross negligence, strict liability, breach of
warranty and breach of contract.
WARRANTY PERFORMANCE: During the warranty period, R&D Group, LLC, at its sole option, repair,
recondition or replace any part or parts that prove to be defective or replace the whole product with the
same or comparable model. A product with a defect will be either repaired or replaced with a
reconditioned comparable model. The repaired or replacement product will be in warranty for the
balance warranty period or additional 30 days, whichever is greater. No charge will be applicable for such
repair or replacement.
SERVICE AND REPAIR: If service is required for this product, you should first contact R&D Group, LLC
Customer Service at customersupport@rndgroup.us or by calling
(877) 612‐5619
Monday to Friday 9am to 5pm CST.
NOTE: Parts for discontinued, obsolete and certain other products may not be available, due to safety
reasons. Many electronic components and most fireplace components are not available to consumers for
installation or replacement. Manufacturer cannot assume responsibility for loss or damage during
shipment. As a precautionary measure, carefully package the product for shipment, and insure it with the
carrier. Be sure to enclose the following details with the product: your full name, return address and
daytime phone number, a note describing the problem you experienced, a copy of your sales receipt or
other proof of purchase to determine warranty status. C.O.D. shipments cannot be accepted.
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