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Summary of Contents for Acer V360
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Page 1: Service Guide
V360 Smartphone Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN... -
Page 2: Revision History
Revision History Please refer to the table below for the updates made on the V360 smartphone service guide. Date Chapter Updates... - Page 3 Copyright Copyright © 2011 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
- Page 4 Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
- Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
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Page 6: Table Of Contents
Your Acer Smartphone Tour ........ - Page 7 V360 Smartphone Exploded Diagram ........47...
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Page 8: System Specifications
Chapter 1 System Specifications Features Below is a brief summary of the smartphone’s many features: Form Factor & Dimension • Bar Type, 130 x 67 x 9.9 mm • Android Jelly Bean Modes/Bands • HSPA Dual-band 900/2100 • HSDPA up to 7.2Mbps •... - Page 9 Keys/Switches • Cap Touch Key for Back/Home/Menu • Side Key: Power key, Volume up/down Battery • 1760mAh Expansion Slot • Micro SD Memory Card Others • DSDS, 3-color LED Indicator, SRS Optional • Accessory • Headset, Adaptor, USB Cable, Battery Chapter 1...
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Page 10: System Block Diagram
System Block Diagram 4GB eMMC+ MCU JTAG Fcore4 JTAG 8Gb DDR2 IQ, BSI, BPI JTAG JTAG EMI,MSDC0 Capacitive MT6162 I2C0, EINT Touch Panel MIPI DSI G850/G900 PCM, UART3, I2S S500 G1800/1900 MT6620 Backlight Antenna Antenna Driver MSDC3 WiFi/BT MT6329 Speaker (mono diff) Band 1 Duplexer Band 1... -
Page 11: Your Acer Smartphone Tour
Your Acer Smartphone Tour After examining your smartphone features, let us show you around your new smartphone. Views 1. Bezel Plastic/Painting/Soft touch Black 2. Power key Plastic/Painting/Matte Red 3. Receiver mesh Plastic mesh,d0.3/p0.45 Painting/Matte Red 9. Speaker mesh Stainless/etching 10. Circle brush/PVD 4. - Page 12 Item Description Camera ring Aluminium Diamond cut/ 陽極髮絲紋 Flash lens Transparent plastic Camera lens Glass/back printing transparent area Nameplate/metal Refer to Acer-C6 Battery cover Plastic/Painting/soft touch Black 3D pattern/recess0.1mm dts logo/Painting Cool gray 7C Chapter 1...
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Page 13: Hardware Specifications And Configurations
Hardware Specifications and Configurations HW Specifications Item Specification Dual-Band (Band 1 & Band 8) WCDMA ; Quad-band EDGE/ GPRS/ Band Application/ Modem Processor MT6577 Power Management MT6329A RF Transceiver MT6162 Memory 8Gb LPDDR2 + 4GB eMMC MCP memory Expansion Flash Card Slot Micro SD Bluetooth 3.0 with EDR, WiFi b/g, FM radio, 3.5mm Audio jack, Connectivity... - Page 14 Item Specification Maximum Charging Voltage 4.35V Pack capacity 1300 mAh Talk time Talk time 3G: 4 hours dependent on usage / 2G: 5 hours dependent on usage Standby 300 hours (WDCDMA) dependent on network, 300 hours (GSM) dependent on network. Camera Item Specification...
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Page 15: Software Upgrades
Chapter 2 Software Upgrades System Requirements ® • Microsoft Windows XP or above • P4, 2.8G and Ram 1G DDR or above • Latest version of EUU (End-user Upgrade Utility / EUU_xxx.msi) • Tool: USB Cable NOTE: Please make sure mobile battery power is over 50% before execute EUU. NOTE: Please disable Anti-Virus software if EUU is blocked by it. - Page 16 Execute EUU_xxx.msi The Welcome screen displays. Click Next to check the device status. Chapter 2...
- Page 17 Click Continue to update the new image. Chapter 2...
- Page 18 When EUU is installed, the device will reset. Completed screen displays, then click "Finish". Chapter 2...
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Page 19: Sd Card Download Process
SD Card Download Process Abstract This document describes how to use SD download to upgrade Acer K5 images. Upgrade Preparation Get new image file “image.zip” from vender. Unzip the image.zip will get a folder named as “image”, and there should be 14 files in the folder. - Page 20 SD download flow chart Start Get image.zip file from vender. Unzip the image.zip and get a folder named as "image", copy the folder into SD card root directory. Insert SD card into phone device. Remove and load the battery Physical or SW hot key method Press "Power key"...
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Page 21: Machine Disassembly And Replacement
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble and reassemble the smartphone for maintenance and troubleshooting. IMPORTANT: The use of metal tools during disassembly may damage the casing. Use plastic tools where possible. IMPORTANT: Cover the work area with a clean, dry, lint-free cloth before placing the smartphone face down. -
Page 22: General Information
General Information Pre-disassembly Instructions IMPORTANT: Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system. Unplug the USB adapter and all other cables from the system. Cover the work area with a clean, dry, lint-free cloth to protect the LCD panel. Place the system on a flat, stable surface. -
Page 23: External Module Disassembly Process
External Module Disassembly Process External Modules Disassembly Flowchart NOTE: Items enclosed with broken lines (— - - —) are optional and may not be present. Chapter 3... -
Page 24: Removing The Battery Cover
Removing the Battery Cover IMPORTANT: Cover the work area with a clean, dry, Lint-free cloth before placing the smartphone face down. Remove the Battery Cover from the side as show as picture below. Removing the Battery Cover IMPORTANT: The Battery is locked in place ; do not force the Battery out of the battery bay before open in locking mechanism. -
Page 25: Unscrew The 6 Screws On The Rear Cover
Unscrew the 6 Screws on the Rear Cover Step Screw Quantity Screw Type TORX MA1.6 Y L2.8 DARK AISI1018 Upp Assy 30037 Remove the Low case assemblies Remove the Main Board Loosen the cable head on the main board. Chapter 3... - Page 26 Uncover the BTB on the Main Board. Uncover the Main Board. Loosen the ZIF on the main board. Remove the main board Chapter 3...
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Page 27: Remove The Antenna Sub Board
Remove the Antenna Sub Board Loosen the ZIP on the sub board. Loosen the cable head on the sub board Uncover the BTB on the sub board. Disassembly of Group Photo Chapter 3... -
Page 28: Replacing The Antenna Sub Board
Replacing the Antenna Sub Board Assemble back the ZIP on the sub board. Contact the cable head on the sub board. Cover the BTB on the sub board. Replacing the Main Board Assemble the ZIF on the main board. Chapter 3... -
Page 29: Replacing The Usb Cable
Assemble back the Main board on the Upper cover. Replacing the USB Cable Assemble back the USB cable Chapter 3... -
Page 30: Replacing The Btb Connect
Replacing the BTB Connect Assemble back the BTB Connect. Replacing the Upper Case Assemble the Low case and replacing. Insert the 6 screw as show. Chapter 3... -
Page 31: Replacing The Battery
Step Screw Quantity Screw Type TORX MA1.6 Y L2.8 DARK AISI1018 Upp Assy 30037 Replacing the Battery Insert the battery into the Battery bay and lock the Battery in the place. Replacing the Battery Cover Insert the Bottom of Battery Cover into the smart phone and push the Battery cover into the place. Chapter 3... -
Page 32: Diagnostics And Troubleshooting
Chapter 4 Diagnostics and Troubleshooting Diagnostic Tools and SOP This document is intended to evaluate requirements of CCI Service Engineering (CSE), a application which facilitates repairing for after service. Definitions, Acronyms, and Abbreviations Term Definition Software/Hardware Version Time to Failure Timer Failure Bye Identifiers EFEM Engineer test mode... - Page 33 Hardware Diagnostics Test items of hardware components or accessory interfaces Required Item Name/Description Note (Y/N) Main Display LCM- White LCM -Black LCM -Red LCM -Green LCM -Blue LCM Back Light-High LCM Back Light-Med LCM Back Light-Low Keypad Menu/Search/Back/Volume Up/Volume Down/Camera (Power &...
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Page 34: User Manual Of Service Tool
User Manual of Service Tool Enter FTM On Shutdown state just press VolumeDown + Power button, we can enter into the FTM., On the right is the FTM main interface, there are four options: Item Test: the FTM test items Clear Test Report: Clear test results Version: version information ShutDown: Shutdown... -
Page 35: Touch Panel
Touch Panel After entering this test item, use your fingers to operate the screen, draw a straight line between the two red lines, horizontal 10 lines vertical 6 lines, and then automatically end the test. Keys & Vibrate Enter the Keys & Vibrate item, in turn, press the volume key, volume down key,power button, followed by the phone vibrate, then the test ends automatically and return to the main menu. -
Page 36: Backlight Level
Backlight Level After entering the test item, there will be two sub-measure items Show Test Images: enter the submeasure and continuously press the button, check the display of default 8 photos is normal. Change Contrast: This sub-test item test LCD shade. Election to the measured item, and then press 5 times on key to adjust the brightness of the screen to complete the test. -
Page 37: Sim Detect
SIM Detect Insert two SIM cards, the system automatically detects these two cards, and then check the detection results, select "Test Pass" or the "Test Fail" WavePlayback In turn test the left and right channels of the Speaker, to see whether the music can output from both Speaker. Chapter 4... -
Page 38: Receiver
Receiver Check whether the music play normal on the receiver. HeadSet Insert the headset, select "test headset", and then the music output from the left and right channels, respectively. Chapter 4... -
Page 39: Headset Button
Headset Button Plug in your headphones before enter the test item , click the headset hook button to complete the test PhoneMic to Headset In turn to select Mic1 Mic2, and then speak to Mic1 or Mic2, check whether the sound output from the headset. Chapter 4... -
Page 40: Headsetmic To Headset
HeadsetMic to Headset Speak to Headset Mic,then check whether the Sound output from the headset. FM Radio Plug into Headphones and test the FM can receive the 100MH and 107.1MHz broadcast. Chapter 4... -
Page 41: Main Camera
Main Camera Put the phone on the tooling, select "Preview / Capture / Strobe" to test the Camera. Previously Move the system to test focus function. Then press the Down key to test flash (record number of flash & n) and then Up key to take picture and Down key to return. -
Page 42: Gsensor
Gsensor Put the phone on the tooling, press the key to enter the test item, wait until the phone initialization is complete. Then turn the tooling and make six faces of the tooling parallel to the ground Respectively. ALS/PS This item need to test the ALS uncover, and PS Uncover and Cover process. Put the phone into the tooling, start the test item. -
Page 43: Bluetooth
Bluetooth Into the test item, after initialization into the test instrument. Use computer software to control the instrument to test. Finally, according to the test results to select the "pass or fail" Wifi Into the test items, the system will automatically find the hotspot called "TestAP" no password, then automatically end. -
Page 44: Gps
Put the phone on the tooling,enter the test item, and then the phone is searching for satellites. mSensor Into the test item, and then hold the phone, draw an "8" to calibrate. Put the phone on the tooling with a north- south direction placed, and finally select "Test for North"... -
Page 45: Thank You!Palette Hardware Diagnostic Tool Introduction
Thank you!Palette Hardware Diagnostic Tool Introduction Introduction Palette is a service tool which developed by Acer software team. This is a simple test tool to supply front end operators shop or collection points for simple diagnostic testing. Installation procedure Install "Acer_Palette_2.000.00_GEN.msi" at PC/NB site. - Page 46 Please fill in necessary customer's data to the columns then click "Confirm". At Android device, ensure micro SD card is inserted. Please enable "USB Debugging" option (tap Menu Settings Applications Development, click "USB Debugging") then contact to PC via USB cable. Chapter 4...
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Page 47: Test Item
Now HW Diagnostic status screen pop-up. Test Item Diagnostic Test Menu There are 7 test items can be used in Diagnostic test. Tap the screen to change difference colors to check LCD. Confirm test is passed if no errors. Chapter 4... - Page 48 Touch Draw 4 lines on screen. Confirm test is passed if no errors. Test SD card read/write. Select "Close" if no errors. Button Press each buttons to verify the functions. Tap "Exit" to quit the test. Confirm test is passed if no errors. Chapter 4...
- Page 49 Vibrator Tap "Test" to verify vibration function. Confirm test is passed if no errors. Chapter 4...
- Page 50 Camera Check the camera screen is good. Press "Back" button to quit test. Confirm test is passed if no errors. Audio This test verifies sound playing/recording on Speaker, Receiver and Earphone. Press "Back" button to quit the test. Confirm test is passed if no errors. Tap "Exit"...
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Page 51: Quit Palette Program
10. Click "Finish" to complete simple diagnostic testing. Quit Palette program Tap "Exit" to close the program. Chapter 4... -
Page 52: Serial Number Definition
Chapter 5 Serial Number Definition The following information describes the serial number details available on the Acer product sticker. To view the serial number, remove the Back Cover and Battery (see "Disassembly Process" on page 16) as shown below: The following describes the information on the product sticker: Acer 22 Barcode Follows Code 128 standard—refer to http://www.adams1.com/pub/russadam/128code.html... -
Page 53: Fru (Field Replaceable Unit) List
NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or regulations on how to dispose it properly, or follow the rules set by your regional Acer office on how to return it. Chapter 6... -
Page 54: V360 Smartphone Exploded Diagram
V360 Smartphone Exploded Diagram PART NAME DESCRIPTION ACER PART NO. AA66 GF-256 REV:1.0 MB/SB FPC 50.HBPH1.001 RF CABLE WFL2-2HF6-04K2TV-A HRS 50.HBPH1.002 CAMERA 5M CAMERA CP56A548 ABILITY KR.05M0A.001 MB-ASSY DUAL AA66 MB+SPONGE+GASKET (Non NFC) HB.70511.00V WATERPROOF LABEL AV30 WATERPROOF £p5mm CROSS 47.H460W.005... - Page 55 PART NAME DESCRIPTION ACER PART NO. RECEIVER AA66 RECEIVER RECEIVER MESH AA66 RECEIVER MESH SPEAKER 1 XHS160901SW45P42-02 HAOSHENG 23.HBPH1.001 SPEAKER 2 SO181238LD01 GETTOP 23.HBPH1.002 KAPTON KAPTON ZIF CONNECTOR 47.HBPH1.001 RUBBER VGA RUBBER SI VGA 47.HBPH1.002 RUBBER P-SENSOR RUBBER SI P-SENSOR 47.HBPH1.003...
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Page 56: V360 Smartphone Spare Parts List
V360 Smartphone Spare Parts List Spare Parts List Photo DESCRIPTION ACER P/N RF CABLE 50.HBPH1.002 USB CABEL BLACK HC.70211.01F 50.HBPH1.001 EARPHONE HC.00111.002 BATTERY CHINA KT.0010S.006 BATTERY MAIN KT.0010S.004 BATTERY FRENCH KT.0010S.005 ADAPTER CHINA BLACK KP.0050B.003 ADAPTER UK KP.0050P.002 ADAPTER US KP.0050P.003... - Page 57 Photo DESCRIPTION ACER P/N LOW-ASSY DUAL 60.HBPH1.001 LOW-ASSY SINGLE NFC 60.HBRH1.001 BATTERY COVER BLACK DUAL 60.HBPH1.002 BATTERY COVER WHITE SINGLE 60.HBSH1.001 BATTERY COVER WHITE DUAL 60.HBQH1.001 BATTERY COVER BLACK SINGLE 60.HBRH1.002 RECEIVER 60.HBPH1.003 MAIN ANTENNA 60.HBPH1.004 VOLUME KEY 42.HBPH1.001 POWER KEY RED 42.HBPH1.002...
- Page 58 Photo DESCRIPTION ACER P/N RUBBER P-SENSOR 47.HBPH1.003 CAMERA 5M KR.05M0A.001 SCREW 86.HBPH1.001 Chapter 6...
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Page 59: Online Support Information
This section describes online technical support services available to help you repair your Acer device. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. -
Page 60: Index
Index Numerics 6 Screws on the Rear Cover SIM Card Unscrew Removing System Block Diagram Antenna Sub Board Remove Replacing Upper Case Replacing USB Cable Battery Replacing Replacing Battery Cover Removing Views Replacing BTB Connect Replacing Conventions External Module Disassembly Flowchart FRU (Field Replaceable Unit) List Group Photo...