Troubleshooting & Technical Support - NEC ND-3500A Quick Start Manual

10
Troubleshooting &
Technical Support
Nothing happens when eject button is pressed.
Make sure the power cable is securely connected to the drive.
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Verify the computer is powered-up and running.
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Drive has power (responds to eject button), but is
not recognized by computer.
Verify the interface cable is attached correctly.
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Verify the drive's jumper settings. If your system uses
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CABLE SELECT, verify the jumper settings are set to
CSEL. If your system is MASTER/SLAVE, verify that there
is no other device connected to the same cable using the
same setting.
Computer shuts down immediately after power-up
when drive is installed.
Verify the drive's jumper settings.
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If drive is the only device connected to the interface cable,
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connect it to the alternate interface cable connector.
Drive is very loud when reading/writing:
Make sure the drive is securely mounted to the computer's
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chassis. Excessive vibration can be caused by loose or
uneven mounting.
Still having problems?
Visit NEC customer support at http://support.necsam.com
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or call (801) 401-1466 for assistance Monday-Friday,
5:00 AM to 5:00 PM Pacific Time.