Trouble Shooting; Technical Assistance Service; Warranty Conditions - Bosch Gas hob Instruction Manual

Trouble shooting

Sometimes certain faults detected can be easily resolved.
Before calling the Technical Assistance Service, bear in mind
the following advice:
Fault
The general electrical sys-
tem is malfunctioning.
The automatic switching on
function does not work.
The burner flame is not uni-
form.
The gas flow is not normal
or there is no gas.
The kitchen smells of gas. A gas tap has been left on.
The safety valves on one of
the burners are not work-
ing.

Technical Assistance Service

When contacting our Technical Assistance Service, please
provide the product number (E-Nr.) and production number
(FD) of the appliance. This information is given on the
specifications plate located on the lower section of the hob and
on the label in the user manual.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
GB 0844 8928979
Calls from a BT landline will be charged at up to 3
pence per minute. A call set-up fee of up to 6 pence may
apply.
IE 01450 2655
Trust the expertise of the manufacturer, and rest assured that
the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.
Possible cause
Defective fuse.
The automatic safety switch or circuit breaker has
tripped.
There may be food or cleaning products stuck
between the ignition sparkers and the burners.
The burners are wet.
The burner caps are not correctly positioned.
The appliance is not earthed, is poorly connected
or the earthing is faulty.
The burner components are not correctly posi-
tioned.
The grooves on the burner are dirty.
The gas supply is blocked via intermediary valves. Open all gas taps.
If the gas is supplied from a gas cylinder, check
that this is not empty.
Incorrect coupling of gas cylinder.
Possible gas leak.
The control knob was not held down for long
enough.
The grooves on the burner are dirty.
Solution
Check the fuse in the main fuse box and change it
if it is damaged.
Check the main control panel to see if the auto-
matic safety switch or circuit breaker has tripped.
The space between the ignition sparker and the
burner must be clean.
Dry the burner caps carefully.
Check that the covers are correctly positioned.
Contact the installation technician.
Ensure the components are correctly positioned.
Clean the grooves on the burner.
Change the gas cylinder.
Turn off the taps.
Check that the coupling is sound.
Shut off the gas supply, ventilate the premises and
immediately notify an authorised installation tech-
nician so that they can check and certify the instal-
lation. Do not use the appliance until you are sure
that there is no gas leak in the installation or appli-
ance itself.
Once the burner is on, hold the control knob down
a few seconds longer.
Clean the grooves on the burner.

Warranty conditions

In the unlikely event that the appliance is damaged or does not
meet your expectations in terms of quality, please inform us as
soon as possible. For the warranty to be valid, the appliance
must not have been tampered with, or used inappropriately.
The applicable warranty conditions are those set out by the
company's representative office in the country of purchase.
Detailed information is available from retail outlets. Proof of
purchase must be presented to obtain the benefits of the
warranty.
We reserve the right to introduce changes.
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