Panasonic BL-C1A Troubleshooting Manual
Network camera
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Also See for BL-C1A:
- Operating instructions manual (141 pages) ,
- Getting started (4 pages) ,
- Operating instructions manual (142 pages)
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BL-C1A
BL-C20A
Table of Contents
Troubleshooting................................................................... 3
Indicator Display Troubleshooting ............................................................. 3
Camera Setup Troubleshooting................................................................. 5
[For BL-C20A] Wireless Communication Troubleshooting....................... 7
Camera Image/Page Display Troubleshooting .......................................... 9
Operation Bar Troubleshooting................................................................ 15
Image Buffer/Transfer Troubleshooting.................................................... 15
Miscellaneous Troubleshooting ............................................................... 17
Network Camera
BL-C1A
Model No.
BL-C20A
Troubleshooting
Indoor Use Only
Wired Type
Wireless/Wired Type
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Summary of Contents for Panasonic BL-C1A
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Page 1: Table Of Contents
Troubleshooting Network Camera Indoor Use Only BL-C1A BL-C1A Wired Type Model No. BL-C20A Wireless/Wired Type BL-C20A Table of Contents Troubleshooting..............3 Indicator Display Troubleshooting ............. 3 Camera Setup Troubleshooting..............5 [For BL-C20A] Wireless Communication Troubleshooting....... 7 Camera Image/Page Display Troubleshooting .......... 9 Operation Bar Troubleshooting.............. - Page 2 Troubleshooting This manual is for both BL-C1A (Wired Type) and BL-C20A (Wireless/Wired Type). Available features and operations are different in part depending on the model. Read this manual carefully and use the Network Camera properly. (The model no. is indicated on the upper left of the front of the main unit.) Trademarks •...
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Page 3: Troubleshooting
Troubleshooting Troubleshooting The Panasonic Network Camera support website "http://panasonic.net/pcc/ support/netwkcam/" includes various technical information in addition to the contents in this troubleshooting section. Access the website if this troubleshooting does not solve your problem. Indicator Display Troubleshooting Problem Cause and Remedy The indicator •... - Page 4 Troubleshooting Problem Cause and Remedy The indicator • Automatic setup is not complete. continues Complete the setup following the instructions in Getting blinking green. Started. • The camera did not receive an IP address from the DHCP server. When setting [Automatic Setup] or [DHCP Setup], the camera may not be assigned an IP address due to network failures.
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Page 5: Camera Setup Troubleshooting
Troubleshooting Camera Setup Troubleshooting Note If you are experiencing any problems, it is recommended that you temporarily disable all firewall, pop-up killer, and virus detection software. Once the problem is identified and corrected, you can restart the Setup Program. Problem Cause and Remedy DynamicDNS •... - Page 6 Troubleshooting Problem Cause and Remedy Setup Program • More than 20 minutes have passed since the camera was fails to complete turned on. successfully. Disconnect the AC adaptor from the outlet, and reconnect it again. Set up the camera again. •...
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Page 7: [For Bl-C20A] Wireless Communication Troubleshooting
Troubleshooting Problem Cause and Remedy An error message • An error on the Setup Program caused the error message. is displayed on Disconnect the AC adaptor from the outlet, and reconnect the camera status it again. by the Setup Program. [For BL-C20A] Wireless Communication Troubleshooting Problem... - Page 8 Troubleshooting Problem Cause and Remedy Though the • The camera emits electrical waves about 5 minutes after the camera is set to power has been on, when set to wired connection. wired Electrical waves will stop after about 5 minutes. Please wait. connection, the router's wireless indicator is on or...
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Page 9: Camera Image/Page Display Troubleshooting
Troubleshooting Camera Image/Page Display Troubleshooting Problem Cause and Remedy The camera • The camera IP address has changed. cannot be Enter the correct IP address in the address bar of the web accessed. browser. • When accessing from the Internet, the default gateway or the DNS server address is not set in network settings, or is not set correctly. - Page 10 Troubleshooting Problem Cause and Remedy The camera • The connected router does not have a loopback feature. cannot be Access the camera with a local network IP address. accessed on the LAN. • The wrong IP address class is assigned to the camera. If you access the camera on the LAN, the PC IP address and the camera IP address must be set in the same class.
- Page 11 Troubleshooting Problem Cause and Remedy Authentication • The user name and password for the administrator or general windows are users have been changed. consequently Close the web browser, and access the camera again. displayed. Only half of the • You are using Internet Explorer 4.xx or lower. image is Upgrade Internet Explorer to version 6.0 or greater.
- Page 12 Troubleshooting Problem Cause and Remedy The Top page or • Only the IP address and port number are entered. image is not Enter "/mobile" after entering "IP Address:Port Number". displayed on the cell phone. • A 320 × 240 resolution image is not displayed. Cell phones do not support 320 ×...
- Page 13 Troubleshooting Problem Cause and Remedy The color on the • The white balance is not set appropriately. image is Adjust the white balance on the Camera page (see page 50 strange. of the Operating Instructions on the CD-ROM). • The color display setting on your PC is set lower than 16 bits. Set the color display to 16 bits or higher.
- Page 14 • The camera firmware may be damaged because the power was accessing the turned off during an update, etc. camera, the Download the latest firmware from the Panasonic Network Update Camera support website and update the firmware (see page Firmware page 101 of the Operating Instructions on the CD-ROM).
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Page 15: Operation Bar Troubleshooting
Troubleshooting Operation Bar Troubleshooting Problem Cause and Remedy Some buttons • The access level is set to level 1 on the General User page. on the operation Set the access level to level 2 (see page 57 of the Operating bar are not Instructions on the CD-ROM), or log in to the camera as an displayed. - Page 16 Troubleshooting Problem Cause and Remedy The camera • The image quality is not set to [Mobile Phone] on the Image does not Buffer/Transfer page. transfer an Set the image quality to [Mobile Phone]. image only to a cell phone. • Some cell phones do not support 320 × 240 resolution. Set the resolution to [160 ×...
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Page 17: Miscellaneous Troubleshooting
Troubleshooting Miscellaneous Troubleshooting Problem Cause and Remedy The ActiveX • Security software disables the ActiveX control installation. controls cannot Close the security software, and install the ActiveX controls be installed. again. The firmware is • The firmware updating was not completed due to the power not updated. - Page 18 Troubleshooting Problem Cause and Remedy Settings failed. • You took 30 minutes or longer to save your settings on a [Setup] page. For added security, the time from opening to saving the [Setup] pages is limited to about 30 minutes. Save your settings within 30 minutes.
- Page 19 Panasonic Corporation of North America Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.