Troubleshooting - Motorola Symbol DS9808-R Manual

6 - 2 Symbol DS9808-R Product Reference Guide Supplement

Troubleshooting

Troubleshooting
Table 6-1
Problem
Digital scanner emits 4 short
high beeps during read attempt.
Digital scanner reads the tag,
but does not transmit the data to
the host.
Host displays tag data
incorrectly.
NOTE If after performing these checks the digital scanner still experiences problems, contact the distributor or
call Motorola Enterprise Mobility Support. See
Possible Causes
Digital scanner has not completed
USB initialization.
Digital scanner is not programmed for
the correct host type.
Interface cable is loose.
If the digital scanner emits 4 long low
beeps, a transmission error occurred.
Digital scanner is not programmed to
work with the host.
page xi
Possible Solutions
Wait several seconds and read again.
Scan the appropriate host type
programming bar code. See the
Symbol DS9808 Product Reference
Guide.
Re-connect the cable.
Set the digital scanner's
communication parameters to match
the host's setting.
Scan the appropriate host type
programming bar code.
For RS-232, set the digital scanner's
communication parameters to match
the host's settings.
For a keyboard wedge configuration,
program the system for the correct
keyboard type, and turn off the CAPS
LOCK key.
for the telephone numbers.