Error Codes On Scan Jobs - Toshiba e-studio 2555c Troubleshooting Manual

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error
Code
Offramp security error
3C60
Power failure
3C70
3C90 OffRamp Fax transmission
disable error
Destination address error
3D10
Exceeding maximum offramp
destinations
3D20
Fax unit is not installed
3D30
POP3 server communication error Ask your administrator whether the POP3 server address
3E10
POP3 server communication
3E20
timeout
POP3 login error
3E30
POP3 login type error
3E40
File I/O error
3F10,
3F20

Error codes on scan jobs

The error indications on scan jobs are done as follows:
On TopAccess log list, messages indicating the status are displayed.
On the touch panel of the equipment, error codes are displayed. See the listings below.
Error Code
Email
Wrong Job status
2C10, 2C12,
2C13,
2C20-2C22
Not enough memory
2C11, 2C62
Invalid parameter specified
2C14
116 Error Codes
Problem Description
Problem Description
Corrective Action
Confirm that the specified fax numbers are registered in
the address book of the equipment. If not, register the fax
numbers in the address book and ask the sender to
resend the Email with the correct fax numbers.
Confirm that the job is recovered or not. If not, ask the
sender to resend the Email.
Confirm if the Fax Send Function of MFP setting is disable
or not.
Ask your administrator whether the DNS and mail server
settings are correctly set. If they are, ask the sender to
confirm that the destination address is correct.
Ask the sender to specify up to 40 destinations for one
offramp gateway job. The equipment cannot perform
offramp gateway transmission for more than 40
destinations.
Make sure that the Fax unit is installed, or connected
correctly.
is correctly set, and whether the POP3 server works
properly. If SSL is enabled, make sure that SSL port
number is correctly set.
Ask your administrator whether the POP3 server works
properly and the LAN cable is connected to the server.
Ask your administrator whether the POP3 user name and
password are set correctly.
Ask your administrator whether the POP3 login type (Auto,
POP3, APOP) is set correctly.
Ask the sender to resend the Email. If the error still occurs,
contact your service representative.
A system error has occurred during the
sending of an Email. Try it again. If the error
still persists, contact your service
representative.
Complete any running jobs first before
reperforming the job in error. If the error still
persists, turn the power OFF and then back
ON, and then try again.
If you are using a template, create it again. If
the error still persists, turn the power OFF
and then back ON, and then try again.
Corrective Action