Page 1 USER’S GUIDE MFC-9840CDW Version B ARL/ASA/NZ...
Page 2 Register your product on-line at http://www.brother.com/registration By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother: may serve as confirmation of the purchase date of your product should you lose your receipt;...
Page 3: Compilation And Publication Notice
Publication Notice APPROVAL INFORMATION Brother advises that this product may not function correctly in a country other than where it was originally purchased, and does not offer any warranty in the event that this product is used on public telecommunication lines in other countries.
Page 4: Table Of Contents
Table of Contents Section I General General information Using the documentation ..................2 Symbols and conventions used in the documentation ........2 Accessing the User’s Guides .................3 Viewing documentation ...................3 Control panel overview ..................6 Status LED indications ..................9 Loading paper and documents Acceptable paper and other media ..............11 Type and size of paper ..................11 Handling and using special paper ..............13...
Page 5 Security features Security........................ 28 Setting lock ....................28 Secure Function Lock ..................29 Setting the password for the administrator ...........30 Setting up the Public user................30 Setting up restricted users ................31 Turning Secure Function Lock on/off.............31 Turning Secure Function Lock on..............31 Turning Secure Function Lock off ..............
Page 6 Receiving a fax Receive modes ....................45 Choosing the receive mode ................45 Using receive modes ...................46 Fax Only ......................46 Fax/Tel......................46 Manual ......................46 External TAD ....................46 Receive mode settings ..................47 Ring delay......................47 F/T ring time ....................47 Fax Detect .....................48 Setting the print density .................48 Additional receiving operations ................49 Printing a reduced incoming fax ..............49 Duplex (2-sided) printing for Fax mode ............49...
Page 7 Dialling and storing numbers How to dial......................60 Manual dialling....................60 One-touch dialling..................60 Speed-dialling....................60 Search ......................61 LDAP Search ....................61 Fax redial.......................61 Storing numbers ....................62 Storing a pause ..................... 62 Storing one-touch dial numbers..............62 Storing speed-dial numbers................63 Changing one-touch and speed-dial numbers..........64 Setting up groups for broadcasting..............
Page 8 Section III Copy Making copies How to copy ......................82 Entering copy mode..................82 Making a single copy ..................82 Making multiple copies ..................82 Stop copying ....................82 Copy options (temporary settings) ...............83 Changing copy quality ...................83 Enlarging or reducing the image copied ............83 Making N in 1 copies (page layout) ...............84 Duplex (2-sided) copying ................85 Sorting copies using the ADF ................87...
Page 9 Section VI Appendixes Safety and legal Choosing a location ................... 102 Important information..................103 Safety precautions ..................103 IEC60825-1+A2:2001 Specification ............105 Disconnect device ..................106 LAN connection ................... 106 Radio interference ..................106 Important Information for Australia ..............107 IMPORTANT-For Your Safety ..............107 Important safety instructions................
Page 10 Replacing the consumable items ...............174 Replacing a toner cartridge .................176 Replacing the drum unit................181 Replacing the belt unit .................188 Replacing the waste toner box ..............193 Packing and shipping the machine ..............198 Repacking the machine ................199 Machine information ..................206 Checking the serial number .................206 Checking the page counters ................206 Checking the remaining life of parts ............207 Menu and features...
Page 11 Section I General General information Loading paper and documents General setup Security features...
Page 12: General Information
Warning icons tell you what to do to documentation avoid the risk of injury. Electrical Hazard icons alert you to a Thank you for buying a Brother machine! possible electrical shock. Reading the documentation will help you Hot Surface icons warn you not to make the most of your machine.
Page 13: Accessing The User's Guides
The printed User’s Guide does not contain all To view the documentation, from the Start the information about your machine. The menu, point to Brother, MFC-9840CDW from advanced features of the Printer, Network, the program group, and then click Scanner, and PC Fax are explained in the User’s Guides in HTML format.
Page 14 Help selection in the Double-click Brother Solutions Center ScanSoft™ PaperPort™ 11SE with OCR icon to go to the Brother Solutions Center, application. where you can view or download the PDF documents. (Internet access and PDF...
Page 15 General information How to find scanning instructions There are several ways you can scan documents. You can find the instructions as follows: Software User's Guide: Scanning in Chapter 9 Using ControlCenter2 in Chapter 10 Network Scanning in Chapter 11 ® ®...
Page 16: Control Panel Overview
Chapter 1 Control panel overview 1 One-Touch keys Volume keys These 20 keys give you instant access to 40 previously stored numbers. Press to scroll backwards or forwards through Shift menu selections. Press to change the volume Lets you access One-Touch numbers 21 to 40 when in fax or standby mode.
Page 17 General information 8 Copy keys: 11 Fax and telephone keys: Contrast/Quality Hook Lets you change the quality or contrast for the Lets you answer an incoming call on an next copy. external telephone. Enlarge/Reduce Redial/Pause Reduce or enlarges copies. Redials the last number called. It also inserts a pause when programming quick dial numbers.
Page 18 Chapter 1 12 Print keys: Direct Lets you print from a USB flash memory drive or Pictbridge compatible camera connected directly to the machine. (See Printing data directly from the USB flash memory drive on page 97.) Secure When using Secure Function Lock, you can switch restricted users by holding down Shift as you press Secure.
Page 19: Status Led Indications
General information Status LED indications The Status LED (light emitting diode) will flash and change colour depending on the machine’s status. The LED indications shown in the table below are used in the illustrations in this chapter. LED Status LED is off. LED is on.
Page 20 If you cannot clear the error and you see the same service call indication after turning the machine back on, please call your Brother dealer. Cover open The front cover or back cover is open. Close the cover. Toner life end Replace the toner cartridge with a new one.
Page 21: Loading Paper And Documents
Loading paper and documents Acceptable paper and Type and size of paper other media The machine loads paper from the installed standard paper tray, multi-purpose tray, or Print quality may vary according to the type of optional lower tray. paper you are using. Standard paper tray You can use the following types of media: plain paper, labels or envelopes.
Page 22: Paper Capacity Of The Paper Trays
Chapter 2 The names for the paper trays in the printer driver and this Guide are as follows: Tray and optional unit Name Standard paper tray Tray 1 Optional lower tray Tray 2 Multi-purpose tray MP tray Paper capacity of the paper trays Paper size Paper types No.
Page 23: Handling And Using Special Paper
• that is multipart or carbonless • that is designed for inkjet printing If you use any of the types of paper listed above, they may damage your machine. This damage is not covered under any Brother warranty or service agreement.
Page 24 Chapter 2 Envelopes Note Most envelopes will be suitable for your • Before you print envelopes, you must ‘fan’ machine. However, some envelopes may the stack to avoid paper jams and have print-quality problems because of the misfeeds. way they have been made. A suitable •...
Page 25 • that cannot be arranged neatly when machine. This damage is not covered stacked under any Brother warranty or service • that are made of paper that weighs more agreement. than the paper weight specifications for...
Page 26: Unprintable Area
Chapter 2 Unprintable area Labels The machine will print on most types of labels designed for use with a laser machine. Labels Unprintable area for copies should have an adhesive that is acrylic-based since this material is more stable at the high The printable area begins at approximately temperatures in the fuser unit.
Page 27: Unprintable Area When Printing From A Computer
Loading paper and documents Loading paper and Unprintable area when printing from a computer envelopes When using the default driver the printable The machine can feed paper from the area is smaller than the paper size, as shown standard paper tray, optional lower tray or below.
Page 28 Chapter 2 Loading plain paper in the paper tray Fan the stack of paper well to avoid paper feeding problems. Unfold the output paper tray support flap (1). Put the paper into the paper tray with the top edge of the paper in first and the print side face down.
Page 29 Loading paper and documents Loading envelopes or other media in Pull out the MP tray support flap (1). the multi-purpose tray (MP tray) Use the MP tray when printing envelopes, labels, and thick paper. Before loading, press the corners and sides of the envelopes to make them as flat as possible.
Page 30: Loading Documents
Chapter 2 Loading documents Unfold the ADF document output support flap (1) and the ADF support flap (2). You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass. (Flatbed) Using the ADF (automatic document feeder) The ADF can hold up to 50 pages and feeds each sheet individually.
Page 31: Using The Scanner Glass (Flatbed)
Loading paper and documents Using the scanner glass Close the document cover. (Flatbed) CAUTION You can use the scanner glass to fax, scan, If the document is a book or is thick, DO or copy the pages of a book or one page at a NOT slam the cover or press on it.
Page 32: General Setup
General setup Mode timer Paper settings The machine has three mode keys on the Paper type control panel: Fax, Scan, and Copy. You can set how much time the machine Set up the machine for the type of paper you takes after the last Copy or Scan operation to are using.
Page 33: Paper Size
General setup Paper size Tray use in copy mode You can use nine sizes of paper for printing You can change the priority tray that the copies: A4, Letter, Legal, Executive, A5, A6, machine will use for printing copies. B5, B6 and Folio, and four sizes for printing When you choose Tray#1 Only, MP Only faxes: A4, Letter, Legal or Folio (8"×13").
Page 34: Tray Use In Fax Mode
Chapter 3 Tray use in fax mode Tray use in print mode You can change the default tray that the You can change the default tray the machine machine will use for printing received faxes. will use for printing from your computer. When you choose Tray#1 Only, MP Only Press Menu, 1, 7, 3.
Page 35: Volume Settings
General setup Volume settings Speaker volume You can choose a range of speaker volume Ring volume levels, from High to Off. You can change the speaker volume through You can choose a ring volume level from a the menu: range of settings, from High to Off. Press Menu, 1, 4, 3.
Page 36: Setting Daylight Savings Time
Chapter 3 Setting daylight Sleep time savings time Setting the sleep time reduces power consumption by turning off the fuser while the You can set the machine to change for machine is idle. Daylight Savings Time. If you select On, it will You can choose how long the machine must reset the time forward one hour and it you be idle (from 000 to 240 minutes) before it...
Page 37: Turning Off The Scanner Lamp
General setup Turning off the scanner Dial Prefix lamp The dial prefix setting will automatically dial a predefined number before every fax number The scanner lamp stays on for 30 minutes you dial. For example: If your telephone before automatically switching off to preserve system requires a 9 to dial an outside number the life of the lamp and reduce power use this setting to automatically dial 9 for...
Page 38: Security Features
Press OK. machine settings. Press Stop/Exit. Make a careful note of your password. If you forget it, please call your Brother dealer. Changing your setting lock password While Setting Lock is On, you cannot change the following settings without a password: Press Menu, 1, 9, 1.
Page 39: Secure Function Lock
Press OK. Make a careful note of your password. If you Enter your four-digit password. forget it, please call your Brother dealer. Press OK. Print includes PC-Fax Send as well as print jobs. Press Stop/Exit.
Page 40: Setting The Password For The Administrator
Chapter 4 Setting the password for the Setting up the Public user administrator You can set up the Public user. Public users do not need to enter a password. The password you set in these steps is for the administrator. This password is used to set Note up users and to turn Secure Function Lock on You must disable at least one function to...
Page 41: Setting Up Restricted Users
Security features Setting up restricted users Turning Secure Function Lock on/off You can set up users with restrictions and a password. If you enter the wrong password when following the instructions below, the LCD will Press Menu, 1, 9, 2. show Wrong Password.
Page 42: Switching Users
Chapter 4 Switching Users This setting allows a restricted user to log on the machine when Secure Function Lock is turned on. Note After a restricted user has finished using the machine, it will return to the Public setting within the same time as the Mode Timer setting (Menu, 1,1).
Page 43 Section II Sending a fax Receiving a fax Telephone and external devices Dialling and storing numbers Remote fax options (black & white only) Polling Printing reports...
Page 44: Sending A Fax
Sending a fax How to fax Sending a 2-sided fax from the ADF Entering fax mode You can send a 2-sided document from the ADF. To cancel a fax in progress press To enter fax mode press (Fax), and the Stop/Exit.
Page 45: Changing A 2-Sided Fax Layout
Sending a fax Sending a fax from the Changing a 2-sided fax layout scanner glass You need to choose the duplex scanning format before you send a fax. The format you choose will depend on the layout of your You can use the scanner glass to fax the 2-sided document.
Page 46: Faxing Legal Size Documents From The Scanner Glass
Chapter 5 Faxing legal size documents Your machine will automatically send the fax. from the scanner glass Note When faxing legal size documents, you need • Press Stop/Exit to cancel a fax in to set the scan glass size to Legal/Folio progress.
Page 47: Broadcasting (Black & White Only)
Sending a fax Broadcasting Note (black & white only) • You can only send to IFAX numbers in Standard, Fine or Photo resolution. Broadcasting lets you send the same fax • The Scan profile of the One-Touch, message to more than one fax number. You Speed-Dial or Group number you choose can include Groups (see Setting up groups first will be applied to the broadcast.
Page 48: Additional Sending Operations
Chapter 5 Additional sending Electronic cover page (black & white only) operations This feature will not work unless you have Sending faxes using multiple already programmed your Station ID. (See the Quick Setup Guide.) settings You can automatically send a cover page with every fax.
Page 49: Composing Your Own Comments
Sending a fax Composing your own comments Enter two digits to show the number of pages you are sending. You can set up two comments of your own. Press OK. For example, enter 0, 2 for 2 pages or Make sure you are in Fax mode 0, 0 to leave the number of pages blank.
Page 50: Contrast
Chapter 5 Contrast Changing fax resolution For most documents the default setting of The quality of a fax can be improved by Auto will give the best results. It changing the fax resolution. Resolution can automatically chooses the suitable contrast be changed for the next fax or for all faxes.
Page 51: Dual Access (Black & White Only)
Sending a fax Dual access Note (black & white only) You can choose four different resolution settings for black & white faxes and two for Your machine supports dual access, which colour. lets you dial a number and begin scanning a fax into memory while you are already Monochrome sending or receiving a fax.
Page 52: Overseas Mode
Chapter 5 Overseas mode Sending in real time for the next fax only If you are having difficulty sending a fax overseas due to a bad connection, then Make sure you are in Fax mode turning on the overseas mode may help. Press Menu, 2, 2, 5.
Page 53: Delayed Batch Transmission (Black & White Only)
Press Menu, 2, 6. will be sent as one fax to save transmission time. 26.Remaining Jobs a #001 12:34 BROTHER #002 15:30 BIE Make sure you are in Fax mode b #003 17:30 ABCDEFG Select ab or OK Press Menu, 2, 2, 4.
Page 54: Sending A Fax Manually
Chapter 5 Sending a fax manually Out of memory message If you get an Out of Memory message Manual transmission while scanning the first page of a fax, press Stop/Exit to cancel the fax. Manual transmission lets you hear the dialling, ringing and fax-receiving tones while If you get an Out of Memory message sending a fax.
Page 55: Receiving A Fax
Receiving a fax Receive modes You must choose a receive mode depending on the external devices and telephone services you have on your line. The diagrams below will help you choose the correct mode. (For more detailed information about the receive modes, see Using receive modes on page 46.) Choosing the receive mode Do you want to use the telephone features of your machine (if available) or an external telephone or external telephone answering device connected on the...
Page 56: Using Receive Modes
Chapter 6 Using receive modes External TAD External TAD mode lets an external Some receive modes answer faxes answering device manage your incoming automatically (Fax Only, Fax/Tel and calls. Incoming calls will be handled in one of External TAD). You may want to change the following ways: the ring delay before using these modes.
Page 57: Receive Mode Settings
Receiving a fax Receive mode settings F/T ring time When somebody calls your machine, you and Ring delay your caller will hear the normal telephone ring sound. The number of rings is set by the ring The ring delay sets the number of times the delay setting.
Page 58: Fax Detect
Chapter 6 Fax Detect Setting the print density Turning fax detect On (default setting) allows You can adjust the print density to make your the machine to receive fax calls automatically printed pages darker or lighter. if you lift any handset on the same line as the machine.
Page 59: Additional Receiving Operations
Receiving a fax Additional receiving Duplex (2-sided) printing for Fax mode operations If you set Duplex to On for fax receive the machine will print received faxes on both sides of paper. Printing a reduced incoming You can use A4, Letter, Legal or Folio (8”x13”) size of paper for this function.
Page 60: Receiving Faxes Into Memory (Black & White Only)
Chapter 6 Receiving faxes into memory Printing a fax from the (black & white only) memory As soon as the paper tray becomes empty If you are using the Fax Storage feature during fax reception, the screen will display (Menu, 2, 5, 1), you can still print a fax from No Paper, asking you to put paper in the the memory when you are at your machine.
Page 61: Telephone And External Devices
Telephone and external devices Telephone line Telephone Service for services Australia Features like Voice Mail, Call Waiting, Call ® ® ® Telstra FaxStream Duet Waiting/Caller ID, RingMaster, answering (Distinctive Ringing) services, alarm systems or other custom features on one telephone line may create problems with the operation of your machine.
Page 62 Chapter 7 What is the Advantage of using ® ® ® How does Telstra FaxStream Duet ® ® ® Telstra FaxStream Duet Function? Work? ® ® ® Using Telstra FaxStream Duet is the Incoming calls to the voice number, will have most efficient way to receive both fax and the standard ring pattern of long, long tone, telephone calls on the same line.
Page 63: Turning Off Distinctive Ring
Telephone and external devices Set the Distinctive Ring to ON Turning off Distinctive Ring Very important!* Press Menu, 2, 0, 2. After you have set the Distinctive Ring feature 20.Miscellaneous to ON, the receive mode is set to Manual 2.Distinctive automatically.
Page 64: Telephone Service For New Zealand
Chapter 7 Telephone Service for How Does FaxAbility Work? New Zealand Your telephone number will have the standard ring pattern of long, long tone, while the new number will have a ring pattern of long, FaxAbility silence, long, etc. When FaxAbility is On, you will not hear the first ring of all incoming calls on the fax machine.
Page 65: Telephone Service For Some Countries
Telephone and external devices Telephone Service for How to Turn FaxAbility OFF or ON The FaxAbility function is designed to Some Countries accommodate the FaxAbility service provided by Telecom. To change the setting, repeat Steps 1-3; Step 2 is where you can select Distinctive Ringing (For either On or Off.
Page 66: Connecting An External Tad
Chapter 7 Connecting an external Registering the Distinctive Ring pattern Very important! After you have set the Distinctive Ring feature You can connect an external Telephone to ON, the receive mode is set to Manual Answering Device (TAD) to the same line as automatically.
Page 67: Connections
Brother does not recommend the use of a PABX line. PABX limitations in general can cause some functions of the fax machine not...
Page 68: External And Extension Telephones
Chapter 7 External and extension For Fax/Tel mode only telephones When the machine is in Fax/Tel mode, it will use the F/T Ring Time (pseudo/double- ringing) to alert you to pick up a voice call. Note Lift the external telephone’s handset, and You need to turn the Remote Codes setting then press Hook to answer.
Page 69: Using Remote Codes
Telephone and external devices Turning on the remote codes Note You need to turn the Remote Codes setting to • If you are always disconnected when on to use the Fax Receive Code and accessing your external TAD remotely, try Telephone Answer Code.
Page 70: Dialling And Storing Numbers
Dialling and storing numbers How to dial Speed-dialling Hold down Shift as you press You can dial in any of the following ways. Search/Speed Dial, and enter the three-digit Speed-Dial number. (See Storing speed-dial Manual dialling numbers on page 63.) Use the dial pad to enter all the digits of the telephone or fax number.
Page 71: Search
Dialling and storing numbers Search LDAP Search You can search alphabetically for names you If the machine is connected to your LDAP have stored in the One-Touch and server, you can search for information such Speed-Dial memories. (See Storing as fax numbers and E-mail addresses from one-touch dial numbers on page 62 and your server.
Page 72: Storing Numbers
Chapter 8 Storing numbers Storing one-touch dial numbers You can set up your machine to do the following types of easy dialling: One-Touch, Your machine has 20 One-Touch keys where Speed-Dial and Groups for Broadcasting you can store 40 fax, telephone numbers and faxes.
Page 73: Storing Speed-Dial Numbers
Dialling and storing numbers Storing speed-dial numbers Choose one of the options below: Enter the name using the dial pad (up to 15 characters). Press OK. You can store your frequently used numbers as Speed-Dial numbers, so that when you Press OK to store the number or E- dial you will only have to press a few keys mail address without a name.
Page 74: Changing One-Touch And Speed-Dial Numbers
Chapter 8 Changing one-touch and Choose one of the options below: speed-dial numbers Enter the name using the dial pad (up to 15 characters). If you try to store a One-Touch or Speed-Dial Press OK. number over an existing number, the LCD will Press OK to store the number or show the name or number already stored E-mail address without a name.
Page 75: Setting Up Groups For Broadcasting
Dialling and storing numbers Setting up groups for To add One-Touch or Speed-Dial numbers follow the instructions below: broadcasting For One-Touch numbers, press the One-Touch keys one after the other. If you often want to send the same fax message to many fax numbers you can set For Speed-Dial numbers, hold down up a group.
Page 76: Combining Quick-Dial Numbers
Chapter 8 Tone or pulse If you selected B/W200dpi or B/W200x100 in h, select the file format (not available in New Zealand) (TIFF or PDF) that will be used to send to your PC. If you selected If you have a Pulse dialling service, but need Color150dpi, Color300dpi or to send Tone signals (for example, for Color600dpi in h, select the file...
Page 77: Remote Fax Options (Black & White Only)
• You can also enter an E-mail address if your machine has been configured for the Internet Fax feature. (For details about Internet Fax, see the Network User’s Guide on the CD-ROM. For more information about Fax Forward to E-mail, see the Brother Solutions Center at http://solutions.brother.com)
Page 78: Fax Storage
Chapter 9 Fax storage PC fax receive The fax storage feature lets you store your The PC fax receive feature lets you received faxes in the machine’s memory. You automatically send your received faxes to can retrieve stored fax messages from a fax your PC.
Page 79: Changing The Destination Pc
Remote fax options (black & white only) Changing remote fax Note options If your machine has a problem and is unable to print faxes in memory, you can use this setting to transfer your faxes to a If received faxes are left in your machine’s PC.
Page 80: Turning Off Remote Fax Options
Chapter 9 Remote retrieval The LCD will ask you the following message: 25.Remote Fax Opt The remote retrieval feature lets you retrieve Backup Print your stored fax messages when you are not at the machine. You can call your machine Select ab or OK from any touch tone telephone or fax machine, then use the Remote Access Code...
Page 81: Using Your Remote Access Code
Remote fax options (black & white only) Using your remote access Retrieving fax messages code Dial your number from a telephone or another fax machine using touch tone. Dial your fax number from a telephone or another fax machine using touch When your machine answers, during a tone.
Page 82: Changing The Fax Forwarding Number
Chapter 9 Changing the fax forwarding number You can change the default setting of your fax forwarding number from another telephone or fax machine using touch tone. Dial your fax number from a telephone or another telephone or fax machine using touch tone.
Page 83: Remote Fax Commands
Remote fax options (black & white only) Remote fax commands Follow the commands below to access features when you are away from the machine. When you call the machine and enter your Remote Access Code (3 digits followed by l), the system will give two short beeps and you must enter a remote command.
Page 84: Polling
The polling feature Secure Polling only works with Brother fax needs to be set up on both machines for this machines. If you want to get a fax from a to work.
Page 85: Delayed Polling
Polling Delayed polling Sequential polling Delayed polling lets you set the machine to Sequential polling lets you request begin polling receive at a later time. You can documents from several fax machines in one only set up one delayed polling operation. operation.
Page 86: Polled Transmit (Black & White Only)
Chapter 10 Polled transmit Place the next page on the scanner glass, press OK. Repeat g and h for (black & white only) each additional page. Flatbed Fax: Polled transmit lets you set up your machine to wait with a document stored in memory so Set Next Page Then Press OK another fax machine can call and retrieve it.
Page 87: Setup For Polled Transmit With A Secure Code
Secure Polling lets you restrict who can get Flatbed Fax: the documents you set up to be polled. Set Next Page Secure Polling only works with Brother fax Then Press OK machines. If another person wants to retrieve a fax from your machine they will have to enter the secure code.
Page 88: Printing Reports
Printing reports Fax reports Fax journal You can set the machine to print a fax journal Some fax reports (transmission verification (activity report) at specific intervals (every 50 and fax journal) can be printed automatically faxes, 6, 12 or 24 hours, 2 or 7 days). The and manually.
Page 89: Reports
(TX: transmit.) (RX: receive.) 5 User Settings Print a list of your current settings. 6 Network Config Lists your network settings. 7 Order Form You can print an accessories order form to fill out and send to your Brother dealer.
Page 90 Chapter 11...
Page 91 Section III Copy Making copies...
Page 92: Making Copies
Making copies How to copy Making multiple copies Entering copy mode Make sure you are in Copy mode Load your document. Press (Copy) to enter Copy mode. Use the dial pad to enter the number of copies (up to 99). Press Mono Start or Colour Start.
Page 93: Copy Options (Temporary Settings)
Making copies Copy options To change the default setting, follow the steps below: (temporary settings) Press Menu, 3, 1. When you want to quickly change the copy 31.Quality settings temporarily for the next copy, use the Auto temporary Copy keys. You can use different Text combinations.
Page 94: Making N In 1 Copies
Chapter 12 Important To enlarge or reduce the next copy follow the instructions below: Please make sure the paper size is set to Letter, A4, Legal or Folio. Make sure you are in Copy mode (P) means Portrait and (L) means Landscape.
Page 95: Duplex (2-Sided) Copying
Making copies Duplex (2 sided) copying If you are copying from the ADF: Insert your document face up in the direction If you want to use the “2 sided i 2 sided” or shown below: “2 sided i 1 sided” copy feature, load your 2 in 1 (P) document in the ADF.
Page 96 Chapter 12 Advanced Duplex copy (short edge) 2 sided i 1 sided Portrait Advanced 2 sided i 1 sided Portrait Landscape Landscape Make sure you are in Copy mode Advanced 1 sided i 2 sided Load your document. Portrait Use the dial pad to enter the number of copies (up to 99).
Page 97: Sorting Copies Using The Adf
Making copies Adjusting brightness, Press a or b to select 2sided i 1sided or contrast and colour 1sided i 2sided. Press OK. Brightness Duplex Advanced a2sided i 1sided Adjust the copy brightness to make copies b1sided i 2sided darker or lighter. Select ab or OK To temporarily change the copy brightness setting, follow the steps below:...
Page 98 Chapter 12 Contrast Colour adjust Adjust the contrast to help an image look You can change the default setting for colour sharper and more vivid. saturation. To temporarily change the contrast setting, To change the default setting follow the steps follow the steps below: below: Press Menu, 3, 4.
Page 99: Tray Selection
Making copies Out of memory Tray selection message You can change the tray use only for the next copy. If the memory becomes full while you are making copies, the LCD message will guide Make sure you are in Copy mode you through the next step.
Page 100 Chapter 12...
Page 101: Section Iv Direct Printing
Section IV Direct printing Printing photos from a digital camera Printing data from a USB flash memory drive...
Page 102: Printing Photos From A Digital Camera
Using PictBridge Setting your digital camera Make sure your camera is in PictBridge mode. The following PictBridge settings may Your Brother machine supports the be available from the LCD of your PictBridge PictBridge standard, allowing you to connect compatible camera.
Page 103: Printing Images
Printing photos from a digital camera Printing images Press Menu, 5, 3. 53.PictBridge 1.Paper Size Make sure that your camera is turned 2.Orientation off. Connect your camera to the USB 3.Date & Time direct interface (1) on the front of the Select ab or OK machine using a suitable USB cable.
Page 104: Dpof Printing
Chapter 13 Connecting a camera Note as a storage device Please refer to the documentation supplied with your camera for detailed operations how to print using PictBridge. Even if your camera is not in PictBridge mode, or does not support PictBridge, you can connect your camera as a normal CAUTION storage device.
Page 105: Understanding The Error Messages
Printing photos from a digital camera Understanding the error messages Once you are familiar with the types of errors that can occur while you are using the USB direct interface, you can easily identify and troubleshoot any problems. Out of Memory This message will appear if you are working with files that are too large for the machine's memory.
Page 106: Printing Data From A Usb Flash Memory Drive
Printer (1) and check the Print to file JPEG box (2). Exif + JPEG Click Print. PRN (created by MFC-9840CDW driver) TIFF (scanned by all MFC or DCP Brother models) ® PostScript 3 ™ (created by the MFC-9840CDW BRScript3 printer driver) The data including JBIG2 image file, JPEG2000 image file and layered files are not supported.
Page 107: Printing Data Directly From The Usb Flash Memory Drive
Printing data from a USB flash memory drive Printing data directly Note from the USB flash • If you want to print an index of the files, choose Index Print, and then press memory drive OK. Press Mono Start or Colour Start to print the data.
Page 108: Understanding The Error Messages
Chapter 14 Understanding the Press the dial pad key to enter the number of copies you want. error messages Press OK. Direct Print Once you are familiar with the types of errors that can occur while you are using the USB FILE0_1.PDF No.
Page 109: Section V Software
Section V Software Software and network features...
Page 110: Software And Network Features
For Macintosh See Accessing the User’s Guides on page 3. ® Make sure your Macintosh is turned on. Insert the Brother CD-ROM into your How to read HTML CD-ROM drive. User’s Guides Double-click the Documentation icon. Double-click your language folder, and This is a quick reference for using the HTML then double-click the top page file.
Page 111 Section VI Appendixes Safety and legal Options Troubleshooting and routine maintenance Menu and features Specifications Glossary...
Page 112: Safety And Legal
DO NOT connect your machine to electrical sockets controlled by wall switches or automatic timers, or to the same circuit as large appliances that might disrupt the power supply. Avoid sources of interference, such as speakers or the base units of non-Brother cordless telephones.
Page 113: Important Information
Never install telephone wiring during a lightning storm. Never install a telephone wall socket in a wet location. If any cables become damaged, disconnect your machine, and contact your Brother dealer. DO NOT place any objects on the machine, or obstruct the air vents.
Page 114 After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back cover of the machine, DO NOT touch the shaded parts shown in the illustration. The fuser unit is marked with a caution label. DO NOT remove or damage the label.
Page 115: Iec60825-1+A2:2001 Specification
Safety and legal If moving your machine, use the handholds provided. First making sure to disconnect any cables. To prevent injuries when moving or lifting this machine, make sure to use at least two people. DO NOT use flammable substances or any type of spray to clean the inside or outside of the machine.
Page 116: Disconnect Device
Disconnect device This product must be installed near an electrical socket that is easily accessible. In case of emergencies, you must disconnect the power cord from the electrical socket to shut off the power completely. LAN connection CAUTION DO NOT connect this product to a LAN connection that is subject to over-voltages. Radio interference This product complies with EN55022 (CISPR Publication 22)/Class B.
Page 117: Important Information For Australia
Safety and legal Important Information for Australia IMPORTANT-For Your Safety To ensure safe operation the three-pin plug supplied must be inserted only into a standard three- pin power point which is effectively grounded through the normal household wiring. Extension cords used with the equipment must be three-conductor and be correctly wired to provide connection to ground.
Page 118 13 Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in a risk of fire or electric shock. Never spill liquid of any kind on the product. 14 DO NOT attempt to service this product yourself, because opening or removing covers may expose you to dangerous voltage points and/or other risks.
Page 119: Important Information For New Zealand
Safety and legal Important Information for New Zealand Important Safety Instructions 1 Read all of these instructions. 2 Save them for later reference. 3 Follow all warnings and instructions marked on the product. 4 Unplug this product from the wall outlet before cleaning the outside of the machine and the scanner glass.
Page 120 15 This product should be connected to an AC power source within the range indicated on the rating label. DO NOT connect it to a DC power source. If you are not sure, contact a qualified electrician. 16 This product is equipped with a 3-wire earthed plug. This plug will fit into only an earthed socket.
Page 121: Important-For Your Safety
Safety and legal IMPORTANT-For Your Safety To ensure safe operation the three-pin plug supplied must be inserted only into a standard three- pin power point which is effectively grounded through the normal household wiring. Extension cords used with the equipment must be three-conductor and be correctly wired to provide connection to ground.
Page 122: Important Information For Some Countries
Please refer all servicing to our Authorized Service Personnel. A list of Authorized Service Centres has been included for your convenience, or you may contact the Brother Dealer for Service.
Page 123 This equipment may not be used on coin service lines provided by the telephone company or connected to party lines. Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages. There are no warranties...
Page 124: Legal Limitations For Copying
Legal limitations for copying It is an offence to make reproductions of certain items or documents with the intent to commit fraud. This memorandum is intended to be a guide rather than a complete list. We suggest you check with relevant legal authorities if in doubt about a particular item or document. The following are examples of documents which should not be copied: Money Bonds or other certificates of debt...
Page 125: Trademarks
Safety and legal Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation. Microsoft, Windows and Windows Server are registered trademarks of Microsoft Corporation in the U.S.
Page 126: B Options
When an optional tray is installed, the machine can hold up to 800 sheets of plain paper. If you want to buy an optional lower tray unit, contact your Brother dealer. Using two people, lift the machine carefully and place it onto the optional...
Page 127: Memory Board
Options Memory board To set the paper size for the lower tray, press Menu, 1, 3, 3. Press a or b to choose A4, Letter, Legal, This machine has 128 MB of standard Executive, A5, B5, B6 or Folio. memory and one slot for optional memory Press OK, and then press Stop/Exit.
Page 128: Installing Extra Memory
Installing extra memory Put the DIMM covers (2 and 1) back on. Turn off the machine’s power switch. Unplug the telephone line cord. Disconnect the interface cable from the machine, and then unplug the power cord from the electrical socket. Remove the DIMM covers (1 and 2).
Page 129: Troubleshooting And Routine Maintenance Troubleshooting
If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com...
Page 130: Handling Incoming Calls
For Example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.
Page 131: Menu Access Difficulties
(For Windows XP and Windows Server 2003) Click the Start button and select Printers and Faxes.Right-click Brother MFC-9840CDW Printer. Make sure that Use Printer Offline is unchecked. ® (For Windows 2000) Click the Start button and select Settings and then Printers.Right-click Brother MFC-9840CDW Printer.
Page 132 Scanning difficulties Difficulties Suggestions TWAIN errors appear while Make sure that the Brother TWAIN driver is chosen as the primary source. In scanning. PaperPort ™ 11SE, click File, Scan or Get Photo and choose the Brother TWAIN driver. Network scanning does not work.
Page 133: Print Quality Difficulties
Troubleshooting and routine maintenance Paper handling difficulties (continued) Difficulties Suggestions How do I print envelopes? You can load envelopes from the MP tray. Your application must be set up to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application.
Page 134 To add port 137 for network scanning, network printing and network PC Fax receiving, enter the information below: 1. In Description of service: - Enter any description, for example “Brother PC Fax receiving” 2. In Name or IP address (for example 192.168.0.12) of the computer hosting this service on your network: Enter “Localhost”.
Page 135 Click the Add port... button. To add port 54926 for Network PC Fax, enter the information below: 1. In Name: Enter any description, for example “Brother PC Fax”. 2. In Port number: Enter “54926”. 3. Make sure UDP is selected. Then click OK.
Page 136: Improving The Print Quality
Improving the print quality If you have a print quality problem, print a test page first (Menu, 4, 2, 3). If the printout looks good, the problem is probably not the machine. Check the interface cable or try the machine on another computer.
Page 137 The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 181.) The fuser unit may have a smudge mark. Call Brother or your dealer for service. Coloured lines across the page One of the toner cartridges may be damaged.
Page 138 Examples of poor print Recommendation quality Coloured spots at 75 mm Dust, paper powder, glue, and so on may stick to the surface of the photosensitive drum (OPC) and cause black or white spots to appear on printed documents. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ.
Page 139 Troubleshooting and routine maintenance Examples of poor print Recommendation quality Ghost Make sure that you use paper that meets our specifications. Rough- surfaced paper or thick paper may cause the problem. (See Acceptable paper and other media on page 11.) Make sure that you choose the correct media type in the printer driver ’...
Page 140 Examples of poor print Recommendation quality Colour misregistration Make sure that the drum unit is installed properly. (See Replacing the drum unit on page 181.) Make sure that the belt unit is installed properly. (See Replacing the ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ.
Page 141 Make sure that the drum unit is installed properly. (See Replacing the drum unit on page 181.) Make sure that the fuser unit is installed properly. If the problem continues, call your Brother dealer. Insufficient gloss Check the paper type and quality. (See Acceptable paper and other...
Page 142 Guide on the CD-ROM.) Make sure that the release lever of the fuser unit is in the closed position. If the problem continues, call your Brother dealer. ’ Poor fixing when printed on Choose Thick paper mode in the printer driver or in the machine thick paper Paper Type menu setting.
Page 143 Troubleshooting and routine maintenance Examples of poor print Recommendation quality Curled or wave Make sure that you choose the correct media type in the printer driver ’ or in the machine s Paper Type menu setting. (See Acceptable paper and other media on page 11 and Basic tab in the Software User’s Guide on the CD-ROM.) Check the paper type and quality.
Page 144 Examples of poor print Recommendation quality Envelope creases Open the back cover. Pull down the two grey levers, one on the left-hand side and one on the right-hand side to the envelope position, as shown in the illustration below. Close the back cover and re-send the print job. Note When you have finished printing, open the back cover and reset the two grey levers back to the original position.
Page 145 Troubleshooting and routine maintenance Examples of poor print Recommendation quality White lines or ribbing down the Choose Thin Paper mode in the printer driver and re-send the print page on duplex print job. If the problem is not solved after printing a few pages, follow these steps: ABCDEFGHIJKLMNOPQRSTUVWXYZ.
Page 146 Examples of poor print Recommendation quality Toner scatter or toner stain on CAUTION the edge of duplex pages We recommend that you place the drum unit and toner cartridges on a ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. clean, flat surface with a piece of disposable paper underneath them in ABCDEFGHIJKLMNOPQRSTUVWXYZ.
Page 147: Setting Dial Tone Detection
Troubleshooting and routine maintenance Setting dial tone detection Telephone line interference When you send a fax automatically, by If you are having difficulty sending or default your machine will wait for a fixed receiving a fax due to possible interference amount of time before it starts to dial the on the telephone line, you can reduce the fax number.
Page 148: Error And Maintenance Messages
188.) Put in a new waste toner box. (See Replacing the waste toner box on page 193.) If the problem continues, call your Brother dealer. The toner cartridge is not installed Pull out the drum unit, take out the toner Cartridge Error properly.
Page 149 Troubleshooting and routine maintenance Error Message Cause Action It is time to replace the fuser unit. Call your Brother dealer to purchase the fuser Change Parts unit. Fuser Unit It is time to replace the laser unit. Call your Brother dealer to purchase the laser Change Parts unit.
Page 150 Error Message Cause Action The back cover is not closed Close the back cover of the machine. Cover is Open completely. Close the Back Cover. The other person or other Try to send or receive again. Disconnected person’s fax machine stopped the call.
Page 151 Troubleshooting and routine maintenance Error Message Cause Action The machine is out of paper or Do one of the following: No Paper paper is not properly loaded in the Refill the paper in the paper tray or MP tray. paper tray. Remove the paper and load it again.
Page 152 176.) Turn off the machine’s power switch. Wait a few seconds, then turn it on again. If the problem continues, call your Brother dealer. Rename the File There is already a file on the USB Change the file name of the file on the USB flash flash memory drive with the same memory drive or the file you are trying to save.
Page 153 Troubleshooting and routine maintenance Error Message Cause Action If the LCD shows Toner Low, Order a new toner cartridge now for the toner Toner Low you can still print; however, the cartridge colour that is low. Prepare New machine is telling you that the Black(K) Toner toner cartridge is near the end of Cartridge.
Page 154: Checking If The Machine Has Faxes In Its Memory
Checking if the machine has Transferring faxes to your PC faxes in its memory You can move the faxes from your machine’s memory to your PC. If the LCD shows an error message then you can check to see if there are faxes in the If you have followed a and b in machine’s memory.
Page 155: Document Jams
Troubleshooting and routine maintenance Document is jammed under the Note document cover If there is an error message on the machine’s LCD after the faxes have been Take out any paper from the ADF that is sent, disconnect the machine from the not jammed.
Page 156: Paper Jams
Document is jammed in the duplex Note slot The LCD names for the paper trays are as follows: Take out any paper from the ADF that is not jammed. • Standard paper tray: Tray 1 • Optional lower tray: Tray 2 Pull the jammed document out to the right.
Page 157 Troubleshooting and routine maintenance Paper is jammed in Paper Tray 1 or Fan the paper stack, and then put it back in the MP tray. Tray 2 If the LCD shows Jam Tray 1 or Jam Tray 2, follow these steps. Jam Tray 1 When loading paper in the MP tray, make sure that the paper stays under...
Page 158 Use both hands to slowly pull out the Use both hands to slowly pull out the jammed paper. jammed paper. Make sure the paper is below the Press the front cover release button and maximum paper mark. While pressing then open the front cover. the green paper-guides release lever, slide the paper guides to fit the paper size.
Page 159 Troubleshooting and routine maintenance Hold the green handle of the drum unit. Release the grey lock lever (1) that is on Lift the drum unit up and then pull it out the left side of the machine. Lift the front until it stops.
Page 160 The jammed paper may be pulled out CAUTION with the toner cartridge and drum unit assembly, or this may release the paper Make sure that you use the drum unit so you can pull it out of the paper tray handles when carrying it.
Page 161 Troubleshooting and routine maintenance Put the drum unit back in the machine as Note follows. When you put the drum unit in the machine, match the green guides (1) of Make sure that the grey lock the drum unit handle to the green lever (1) is in the up position and arrows (2) on both sides of the machine.
Page 162 Paper is jammed at the back of the Push the drum unit in until it stops. machine If the LCD shows Jam Rear, follow these steps: Jam Rear Press the cover release lever to open the front cover. Close the front cover of the machine. Put the paper tray firmly back in the machine.
Page 163 Troubleshooting and routine maintenance Hold the green handle of the drum unit. Pull down the two green levers, one on Lift the drum unit up and then pull it out the left-hand-side and one on the until it stops. right-hand-side, as shown in the illustration below, and then fold down the fuser cover (1).
Page 164 Using both hands, gently pull the Put the drum unit and toner cartridge jammed paper out of the fuser unit. assembly back in the machine. Close the fuser cover (1) and lift the two green levers at the left and right hand sides.
Page 165 Troubleshooting and routine maintenance Paper is jammed underneath Paper If the paper is not caught in the paper tray, open the back cover. Tray 1 or in the fuser unit If the LCD shows Jam Duplex, follow these steps: Jam Duplex Pull the paper tray completely out of the machine and check inside the machine.
Page 166: Routine Maintenance
Routine maintenance Pull out the jammed paper slowly. CAUTION The drum unit contains toner, so handle it carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. Cleaning the outside of the machine Reset the grey lever on the left hand side (1) back to the original position.
Page 167: Cleaning The Scanner
Troubleshooting and routine maintenance Clean the outside of the machine as Wipe the inside of the paper tray with a dry, lint-free cloth to remove dust. follows: Turn off the machine’s power switch. Unplug the telephone line cord first, and then unplug the power cord from the electrical socket.
Page 168: Cleaning The Laser Scanner Windows
Cleaning the laser scanner In the ADF unit, clean the white bar (1) and the scanner glass strip (2) windows underneath it with a soft lint-free cloth moistened with a non-flammable glass cleaner. CAUTION DO NOT use isopropyl alcohol to clean the laser scanner windows.
Page 169 Troubleshooting and routine maintenance Hold the green handle of the drum unit. Release the grey lock lever (1) that is on Lift the drum unit up and then pull it out the left side of the machine. Lift the front until it stops.
Page 170 Wipe the scanner windows (1) with a CAUTION dry, lint-free cloth. Make sure that you use the drum unit handles when carrying it. DO NOT hold the sides of the drum unit. We recommend that you place the drum unit on a flat surface protected by a piece of disposable paper or cloth in case of toner scatter or spillage.
Page 171 Troubleshooting and routine maintenance Put the drum unit back in the machine as Note follows. When you put the drum unit in the machine, match the green guides (1) of Make sure that the grey lock the drum unit handle to the green lever (1) is in the up position and arrows (2) on both sides of the machine.
Page 172: Cleaning The Corona Wires
Cleaning the corona wires Push the drum unit in until it stops. If you have print quality problems, clean the corona wires as follows: Turn off the machine’s power switch. Unplug the telephone line cord first, and then unplug the power cord from the electrical socket.
Page 173 Troubleshooting and routine maintenance Hold the green handle of the drum unit. CAUTION Lift the drum unit up and then pull it out until it stops. We recommend that you place the toner cartridges on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner.
Page 174 Unclip and fold back the white corona Clean the corona wire inside the drum wire cover (1). unit by gently sliding the green tab from left to right and right to left several times. CAUTION Note We recommended that you clean the •...
Page 175 Troubleshooting and routine maintenance Holding the toner cartridges by their Push the drum unit in until it stops. coloured handles, insert them one by one back into the drum unit as shown. Make sure that you match the toner cartridge colour to the same colour label on the drum unit, and make sure that you fold down the toner cartridge handle (A) once the toner cartridge is in...
Page 176: Cleaning The Drum Unit
Cleaning the drum unit Pull out the MP tray (1) and unfold the MP tray support flap (2). If you have print quality problems caused by repeating marks on the page, clean the drum unit as follows. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ.
Page 177 Troubleshooting and routine maintenance The following message appears on the Hold the green handle of the drum unit. LCD when the machine has finished Lift the drum unit up and then pull it out cleaning. until it stops. DRUM CLEANING COMPLETED Press Stop/Exit so that the machine returns to the Ready state.
Page 178 Release the grey lock lever (1) that is on CAUTION the left side of the machine. Lift the front of the drum unit and pull the drum unit We recommend that you place the drum completely out of the machine using the unit and toner cartridges separately on a green handles on the drum unit.
Page 179 Troubleshooting and routine maintenance Using their coloured handles to lift them out, remove all four toner cartridges To avoid print quality problems, DO NOT from the drum unit. touch the shaded parts shown in the illustrations. CAUTION To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
Page 180 While holding both hands, turn the drum Turn the drum unit gear on the drum that unit upside down and place on a piece of matches that mark (for example, for a disposable paper or cloth. Make sure cyan mark, turn the drum for cyan). You that the drum unit gears (1) are on your should see the mark eventually on the left hand side.
Page 181 Troubleshooting and routine maintenance Turn the drum unit gear toward you by Holding the toner cartridges by their hand to return it to the home position. coloured handles, insert them one by The home position of each drum can be one back into the drum unit as shown.
Page 182 Put the drum unit back in the machine as Note follows. When you put the drum unit in the machine, match the green guides (1) of Make sure that the grey lock the drum unit handle to the green lever (1) is in the up position and arrows (2) on both sides of the machine.
Page 183 Troubleshooting and routine maintenance Push the drum unit in until it stops. Close the front cover of the machine. Plug the machine’s power cord back into the AC electrical socket first, and reconnect all cables. Turn on the machine’s power switch.
Page 184: Replacing The Consumable Items
Replacing the consumable items When the time comes to replace consumable items, the following messages will appear on the LCD. The machine will stop printing when the following maintenance messages appear on the LCD. LCD messages Consumable item Approximate life How to replace Order No.
Page 185 See Replacing the belt BU-100CL Change Parts unit on page 188. Belt Unit Fuser unit 80,000 pages Call your Brother dealer to — Change Parts purchase the fuser unit. Fuser Unit Laser unit 100,000 pages Call your Brother dealer to —...
Page 186: Replacing A Toner Cartridge
Replacing a toner cartridge Toner life end message When the following message appears on the Order Numbers: LCD, you need to replace the toner cartridge. The second line of the LCD indicates which Toner Cartridge Standard Yield: colour you need to replace. TN-150 (BK, C, M, Y) Toner Cartridge High Yield: Toner Life End...
Page 187 Troubleshooting and routine maintenance Turn off the machine’s power switch. Hold the green handle of the drum unit. Press the front cover release button and Lift the drum unit up and then pull it out then open the front cover. until it stops.
Page 188 To avoid print quality problems, DO NOT of the use of toner or toner cartridges other touch the shaded roller parts shown in the than genuine Brother products due to the illustrations. incompatibility or lack of suitability of those products with this machine, any repairs required as a result may not be covered by the warranty.
Page 189 Troubleshooting and routine maintenance Clean the corona wire inside the CAUTION drum unit by gently sliding the green tab from left to right and right DO NOT use flammable substances near to left several times. the machine. DO NOT use any type of spray to clean the inside or outside of the CAUTION machine.
Page 190 Unpack the new toner cartridge. Hold Holding the toner cartridges by their the cartridge with both hands and gently coloured handles, insert them one by shake it five or six times to spread the one back into the drum unit as shown. toner evenly inside the cartridge.
Page 191: Replacing The Drum Unit
Troubleshooting and routine maintenance Replacing the drum unit Push the drum unit in until it stops. Order Number: DR-150CL Change Parts Drum message Change Parts Drum The machine uses a drum unit to create print images on paper. If the LCD shows Change Parts Drum, the drum unit is near the end of its life and it is time to buy a new one.
Page 192 Turn off the machine’s power switch. Note Press the front cover release button and The drum unit is a consumable item, and then open the front cover. it is necessary to replace it periodically. There are many factors that determine the actual drum life, such as temperature, humidity, type of paper and how much toner you use for the number of pages per...
Page 193 Troubleshooting and routine maintenance Hold the green handle of the drum unit. CAUTION Lift the drum unit up and then pull it out until it stops. We recommend that you place the drum unit and toner cartridges separately on a clean, flat surface with a piece of disposable paper underneath them in case you accidentally spill or scatter toner.
Page 194 Release the grey lock lever (1) that is on CAUTION the left side of the machine. Lift the front of the drum unit and pull the drum unit To prevent damage to the machine from completely out of the machine using the static electricity, DO NOT touch the green handles on the drum unit.
Page 195 Troubleshooting and routine maintenance Unpack the new drum unit and remove the protective cover. To avoid print quality problems, DO NOT touch the shaded roller parts shown in the illustrations. Using their coloured handles to lift them out, remove all four toner cartridges from the drum unit.
Page 196 Holding the toner cartridges by their Put the drum unit back in the machine as coloured handles, insert them one by follows. one back into the drum unit as shown. Make sure that the grey lock Make sure that you match the toner lever (1) is in the up position and cartridge colour to the same colour label put the drum unit in the machine.
Page 197 Troubleshooting and routine maintenance Push the drum unit in until it stops. Note When you put the drum unit in the machine, match the green guides (1) of the drum unit handle to the green arrows (2) on both sides of the machine. Close the front cover of the machine.
Page 198: Replacing The Belt Unit
Replacing the belt unit Press Menu, 8, 4. Only the parts counters that need to be Turn off the machine’s power switch. reset appear in the menu. Press the front cover release button and 84.Reset Menu then open the front cover. Drum Select ab or OK Press a or b to choose Drum.
Page 199 Troubleshooting and routine maintenance Hold the green handle of the drum unit. Release the grey lock lever (1) that is on Lift the drum unit up and then pull it out the left side of the machine. Lift the front until it stops.
Page 200 Hold the green parts of the belt unit with CAUTION both hands and lift the belt unit up, then pull it out. Make sure that you use the drum unit handles when carrying it. DO NOT hold the sides of the drum unit. We recommend that you place the drum unit on a flat surface protected by a piece of disposable paper or cloth in case of toner...
Page 201 Troubleshooting and routine maintenance Put the new belt unit in the machine. Put the drum unit back in the machine as Match the h mark on the belt unit to the follows. g mark on the machine. Push down on Make sure that the grey lock the green area of the belt unit to lock it in lever (1) is in the up position and...
Page 202 Push the drum unit in until it stops. Note When you put the drum unit in the machine, match the green guides (1) of the drum unit handle to the green arrows (2) on both sides of the machine. Close the front cover of the machine. When you replace the belt unit with a new one, you need to reset the belt unit counter by completing the following...
Page 203: Replacing The Waste Toner Box
Troubleshooting and routine maintenance Replacing the waste toner box Press Menu, 8, 4. Only the parts counters that need to be reset appear in the menu. WARNING 84.Reset Menu DO NOT put the waste toner box into a fire. It could explode. Belt Unit Select ab or OK Be careful not to spill the toner.
Page 204 Hold the green handle of the drum unit. Release the grey lock lever (1) that is on Lift the drum unit up and then pull it out the left side of the machine. Lift the front until it stops. of the drum unit and pull the drum unit completely out of the machine using the green handles on the drum unit.
Page 205 Troubleshooting and routine maintenance Hold the green parts of the belt unit with CAUTION both hands and lift the belt unit up, then pull it out. Make sure that you use the drum unit handles when carrying it. DO NOT hold the sides of the drum unit.
Page 206 Remove the waste toner box from the Put the belt unit back in the machine. machine using the green handle. Match the h mark on the belt unit to the g mark on the machine. Push down on the green area of the belt unit to lock it in place.
Page 207 Troubleshooting and routine maintenance Put the drum unit back in the machine as Note follows. When you put the drum unit in the machine, match the green guides (1) of Make sure that the grey lock the drum unit handle to the green lever (1) is in the up position and arrows (2) on both sides of the machine.
Page 208: Packing And Shipping The Machine
Packing and shipping Push the drum unit in until it stops. the machine If for any reason you must move or ship your machine, carefully re-pack the machine in the original packing material to avoid any damage during transport. If you do not pack the machine properly, you could void your warranty.
Page 209: Repacking The Machine
Troubleshooting and routine maintenance Repacking the machine Make sure that you have the following parts for repacking: Turn off the machine’s power switch. Unplug the telephone line cord first, and then unplug the power cord from the AC power outlet. Push the Scanner Lock Lever down to lock the scanner.
Page 210 Hold the green handle of the drum unit. Release the grey lock lever (1) that is on Lift the drum unit up and then pull it out the left side of the machine. Lift the front until it stops. of the drum unit and pull the drum unit completely out of the machine using the green handles on the drum unit.
Page 211 Troubleshooting and routine maintenance Hold the green parts of the belt unit with CAUTION both hands and lift the belt unit up, then pull it out. We recommend that you place the drum unit on a clean, flat surface with a piece of disposable paper underneath it in case of you accidentally spill or scatter toner.
Page 212 Remove the waste toner box from the Insert the original orange packing machine using the green handle and material for locking the belt unit as place it into the plastic bag included in shown in the illustration. the carton. Put the belt unit back in the machine. Match the h mark on the belt unit to the g mark on the machine.
Page 213 Troubleshooting and routine maintenance Put the drum unit back in the machine as Note follows. When you put the drum unit in the machine, match the green guides (1) of Make sure that the grey lock the drum unit handle to the green lever (1) is in the up position and arrows (2) on both sides of the machine.
Page 214 Push the drum unit back in until it stops. Note We recommend you repack the machine on a table or desk. Put the styrofoam piece marked “FRONT” (1) into the lower carton (3), so that the arrow cutout (4) points toward it. Put the styrofoam piece marked “REAR”...
Page 215 Troubleshooting and routine maintenance Put the assembled “FRONT” (1) and Put the two styrofoam pieces for the “REAR” (2) cardboard pieces in the toner cartridges on the top of the lower carton at the front and rear of the machine. Match the right side of the machine as shown in the illustration.
Page 216: Machine Information
Machine information Put the four joints (1) into the holes of the carton using steps A and B as shown below. Checking the serial number You can see the machine’s serial number on the LCD. Press Menu, 8, 1. 81.Serial No. XXXXXXXXX Press Stop/Exit.
Page 217: Checking The Remaining Life Of Parts
Troubleshooting and routine maintenance Checking the remaining life of parts You can view the remaining life of these parts on the LCD. Press Menu, 8, 3. 83.Parts Life 1.Drum 2.Belt Unit 3.PF kit MP Select ab or OK Press a or b to choose 1.Drum, 2.Belt Unit, 3.PF kit MP, 4.PF kit 1, 5.PF kit 2 6.Fuser or 7.Laser.
Page 218: D Menu And Features
Menu and features On-screen Menu keys programming Your machine has been designed to be easy to use. The LCD provides on-screen programming using the menu keys. We have created step by step on-screen instructions to help you program your machine. Simply follow the steps as they guide you through the menu selections and programming options.
Page 219: How To Access The Menu Mode
Menu and features How to access the menu mode Press Menu. Choose an option. Press 1 for General Setup menu. Press 2 for Fax menu. Press 3 for Copy menu. Press 4 for Printer menu. Press 5 for USB Direct I/F menu. Press 6 for Print Reports menu.
Page 220: Menu Table
Menu table The factory settings are shown in bold with an asterisk. Choose & OK Choose & OK to accept to exit Main Menu Submenu Menu Selections Options Descriptions Page — Sets the time to return to 1.General 1.Mode Timer 0 Sec Fax mode and the time Setup...
Page 221 Menu and features Main Menu Submenu Menu Selections Options Descriptions Page Sets the size of the paper 1.General 3.Paper Size 2.Tray#1 in the paper tray. Setup (continued) Letter (continued) Legal Executive Folio Sets the size of the paper 3.Tray#2 in the optional paper (This menu only Letter tray #2.
Page 222 Main Menu Submenu Menu Selections Options Descriptions Page Selects the tray that will 1.General 7.Tray Use 1.Copy Tray#1 Only be used for Copy mode. Setup Tray#2 Only (continued) MP Only MP>T1>T2* T1>T2>MP (Tray#2 or T2 appears only if you installed the optional paper tray.) Selects the tray that will 2.Fax...
Page 223 Menu and features Main Menu Submenu Menu Selections Options Descriptions Page Sets the number of rings 2.Fax 1.Setup Receive 1.Ring Delay (02-10) before the machine (In Fax mode answers in Fax Only or only) (Example for the Fax/Tel mode. Australia) Sets the pseudo/double- 2.F/T Ring Time 20 Secs ring time in Fax/Tel mode.
Page 224 Main Menu Submenu Menu Selections Options Descriptions Page Changes the lightness or 2.Fax 2.Setup Send 1.Contrast Auto* darkness of faxes you (continued) (In Fax mode Light send. only) Dark Sets the default resolution 2.Fax Resolution Standard* for outgoing faxes. Fine S.Fine (B&W only) Photo (B&W only) —...
Page 225 Menu and features Main Menu Submenu Menu Selections Options Descriptions Page Sets initial setup for 2.Fax 4.Report 1.Transmission Transmission Verification Setting (continued) On+Image Report and Fax Journal. Off* Off+Image Sets the interval for 2.Journal Period Off automatic printing of the Every 50 Faxes* Fax Journal.
Page 226 Main Menu Submenu Menu Selections Options Descriptions Page If you have FaxAbility from 2.Fax 0.Miscellaneous 2.Faxability Telecom, you can use this (continued) (continued) (For New Zealand Off* function to store the Only) ringing pattern of your fax number. And if you set in to ON, you should use the registered number only.
Page 227 Menu and features Main Menu Submenu Menu Selections Options Descriptions Page — Chooses the emulation 4.Printer 1.Emulation Auto* mode. Software HP LaserJet User’s BR-Script 3 Guide on 2.Print Options 1.Internal Font — Prints a list of the CD-ROM. machine’s internal fonts. 2.Configuration —...
Page 228 Main Menu Submenu Menu Selections Options Descriptions Page Sets the paper size when 5.USB Direct 1.Direct Print 1.Paper Size printing directly from the Letter USB flash memory drive. Legal Executive Folio Sets the media type when 2.Media Type Thin printing directly from the Plain* USB flash memory drive.
Page 229 Menu and features Main Menu Submenu Menu Selections Options Descriptions Page Sets the resolution to 5.USB Direct 2.Scan to USB 1.Resolution Color 150 dpi* send the scanned data to Software Color 300 dpi USB flash memory drive. User’s (continued) Guide on Color 600 dpi B&W 200 dpi CD-ROM.
Page 230 (TX means Transmit. RX means Receive.) 5.User Settings — — Lists your settings. — — Lists your Network 6.Network settings. Config — — You can print an 7.Order Form accessories order form to fill out and send to you Brother dealer.
Page 231 9.APIPA the IP address from the link-local address range. Enable or Disable the IPv6 0.IPv6 protocol. If you want to use Off* the IPv6 protocol, visit http://solutions.brother.com for more information. — Chooses the Ethernet 2.Ethernet Auto* link mode. 100B-FD 100B-HD...
Page 232 9.APIPA the IP address from the link-local address range. Enable or Disable the IPv6 0.IPv6 protocol. If you want to use Off* the IPv6 protocol, visit http://solutions.brother.com for more information. — — You can configure your 2.Setup print server. Wizard —...
Page 233 Menu and features Main Submenu Menu Selections Options Descriptions Page Menu You can see the current 7.LAN 2.WLAN 4.WLAN Status 1.Status Active(11b) wireless network status. Network Active(11g) (continued) (Continued) User’s Wired LAN Active Guide on WLAN OFF CD-ROM. Connection error You can see the current 2.Signal Strong...
Page 234 Main Submenu Menu Selections Options Descriptions Page Menu Automatically checks the 7.LAN 3.Setup IFAX 2.Setup 1.Auto POP3 server for new Network Mail RX Polling (continued) (Continued) messages. User’s Guide on CD-ROM. Sets the interval for 2.Poll 10Min checking for new Frequency messages on the POP3 server.
Page 235 Menu and features Main Submenu Menu Selections Options Descriptions Page Menu — (If you chose color Chooses the file format 7.LAN 4.Scan to Color 150 dpi* option) to send the scanned Network E-mail (continued) Color 300 dpi data via e-mail. User’s PDF* Guide on...
Page 236 Main Menu Submenu Menu Selections Options Descriptions Page — — You can check the serial 8.Machine 1.Serial No. number of your machine. Info. 2.Page Counter — You can check the Total number of total pages the Fax/List machine has printed during its life.
Page 237: Entering Text
Menu and features Entering text When setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have printed letters because they are used for special characters.
Page 238 Special characters and symbols Press l, # or 0, then press d or c to move the cursor to the symbol or character you want. Press OK to choose it. The symbols and characters below will appear depending on your menu selection.
Page 239: Specifications
Specifications General Memory Capacity 128 MB ADF (automatic document Up to 50 pages (Staggered) 80 gsm feeder) Duplex, up to Letter/A4 Recommended Environment for Best Results: Temperature: 20 to 30°C Humidity: 50% - 70% Paper Tray 250 Sheets (80 gsm) Paper Tray 2 (option) 500 Sheets (80 gsm) Printer Type...
Page 240 Noise level Sound power Operating (Copying): LWAd = 6.9 Bell Standby: LWAd = 4.4 Bell Sound pressure Operating (Copying): LpAm = 54.5 dBA Standby: LpAm = 30 dBA Temperature Operating: 10 to 32.5°C Storage: 5 to 35°C Humidity Operating: 20 to 80% (without condensation) Storage: 10 to 90% (without condensation)
Page 241: Print Media
Specifications Print media Paper Input Paper Tray Paper Type: Plain paper, Thin paper or Recycled paper Paper Size: Letter, A4, B5, A5,B6, A6, Executive, Legal and Folio. Paper Weight: 60 to 105 gsm Maximum paper tray capacity: Up to 250 sheets of 80 gsm plain paper Multi-purpose tray (MP tray) Paper Type: Plain paper, Thin paper, Thick paper,...
Page 242: Fax
/400 pages ‘Pages’ refers to the ‘Brother Standard Chart No. 1’ (a typical business letter, Standard resolution, JBIG code). Specifications and printed materials are subject to change without prior notice. ‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, JBIG code). Specifications...
Page 243: Copy
Specifications Copy Colour/Monochrome Yes/Yes Duplex Copying Single-Sided Document Size ADF Width: 148 to 215.9 mm (5.8 to 8.5 in.) ADF Height: 148 to 355.6 mm (5.8 to 14 in.) Scanner Glass Width: Max. 215.9 mm (8.5 in.) Scanner Glass Height: Max. 355.6 mm (14 in.) Copy Width: Max.
Page 244: Scan
® Maximum 1200 × 1200 dpi scanning with the WIA driver in Windows (resolution up to 19200 × XP/Windows Vista 19200 dpi can be chosen by using the Brother scanner utility) When using the scanner glass When using the ADF...
Page 245: Print
Specifications Print Emulations PCL6 ® BR-Script (PostScript ) Level 3 Printer Driver ® Host-Based Driver for Windows 2000 Professional/XP/ ® XP Professional x64 Edition/ Windows Vista ® Windows Server 2003 (print only via network) ® BR-Script (PPD file) for Windows 2000 Professional/XP/ ®...
Page 246: Interfaces
USB direct interface Direct print feature Compatibility PDF version 1.6 , JPEG, Exif + JPEG, PRN (created by MFC-9840CDW printer driver), TIFF (scanned by all Brother MFC or ® DCP models), PostScript 3 ™ (created by MFC-9840CDW BR Script3 printer driver)
Page 247: Computer Requirements
802.11 b/g PowerPC G3 Scanning 350MHz For WIA, 1200x1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi. Third party USB ports are not supported. PC Fax supports black and white only. ® ® PaperPort™ 11SE supports Microsoft SP4 or higher for Windows 2000 and SP2 or higher for XP.
Page 248: Consumable Items
When printing on Letter or A4 size paper at 5% print coverage for CMYK each Note Brother does not recommend the use of consumables other than genuine Brother consumables. Your machine warranty may not cover any damage arising from the use of non genuine Brother consumables.
Page 249: Ethernet Wired Network
Client computers with a web browser supporting Java™ ® PC Fax Send for Mac ® Only printing for Windows Server 2003 ® × 10.2.4 or greater (mDNS) Mac OS BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com.
Page 250: Ethernet Wireless Network
Client computers with a web browser supporting Java™. ® PC Fax Send for Mac ® Only printing for Windows Server 2003 ® × 10.2.4 or greater (mDNS) Mac OS BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com.
Page 251: Authentication And Encryption For Wireless Users Only
CMIC encryptions. Encryption methods Encryption is used to secure the data that is sent over the wireless network. The Brother machine supports the following encryption methods: By using WEP (Wired Equivalent Privacy), the data is transmitted and received with a secure key.
Page 252: Wi-Fi Alliance Certification
Network key There are some rules for each security method: Open system/Shared key with WEP This key is a 64-bit or 128-bit value that must be entered in an ASCII or hexadecimal format. • 64 (40) bit ASCII: Uses 5 text characters. e.g.“WSLAN” (this is case sensitive). •...
Page 253: Glossary
Glossary This is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchased. ADF (automatic document feeder) Coding method The document can be placed in the ADF Method of coding the information and scanned one page at a time contained in the document.
Page 254 F/T Ring Time Group number The length of time that the Brother A combination of One-Touch and Speed- machine pseudo/double-rings (when the Dial numbers that are stored on a One- Receive Mode setting is Fax/Tel) to notify Touch key or in a Speed-Dial location for you to pick up a voice call that it answered.
Page 255 Glossary Remaining jobs OCR (optical character recognition) The bundled ScanSoft™ You can check which programmed fax jobs are waiting in the memory and cancel ® PaperPort™ 11SE with OCR or Presto! the jobs individually. ® PageManager software application Remote Access Code converts an image of text to text you can edit.
Page 256 Temporary settings You can select certain options for each fax transmission and copy without changing the default settings. Tone (not available in New Zealand) A form of dialling on the telephone line used for Touch Tone telephones. Transmission The process of sending faxes over the telephone lines from your machine to the receiving fax machine.
Page 257: Index
Index Copy brightness ..........87 ADF (automatic document feeder) ...34 colour saturation ........88 using .............20 contrast ..........82 Answering machine (TAD) duplex .........7 connecting ..........57 Enlarge/Reduce key ......83 ® ® Apple Macintosh enter copy mode ........82 See Software User’s Guide on the keys ..........
Page 258 Drum unit Fax, stand-alone checking (remaining life) .....207 receiving ..........45 cleaning ........162 at end of conversation ....... 46 replacing ..........181 easy receive ........48 Dual access ..........41 fax forwarding ......67 Duplex (2-sided) fax receive stamp ......49 ®...
Page 259 Menu Table ........208 using menu keys ........ 208 Mode timer ..........22 HELP ............79 Mode, entering Help List ..........79 copy ............82 LCD messages ........208 fax ..........34 Menu Table ........ 208 scan ............7 using menu keys .........208 Multi-line connections (PABX) ....
Page 260 PC Fax See Software User’s Guide on the CD-ROM. Redial/Pause key ........62 PC fax receive ..........68 Reducing PictBridge copies ........... 83 DPOF printing ........94 incoming faxes ........49 specification ........236 Remote retrieval ........70 Polling access code ........70 polled transmit ........76 commands ..........
Page 261 Tray use, setting copy ............23 fax ............24 Scanner glass, using ........21 print ............24 Scanning Troubleshooting ........119 See Software User’s Guide on the document jam ........145 CD-ROM. if you are having difficulty Search/Speed Dial key ....60 copy quality ........
Page 262: For Australia Only
Warranty & Repair – For details about warranty on your Brother Product, the details are listed on the following link: www.brother.com.au under Warranty. For warranty service (repair) of your Brother product you will need to retain a copy of your sales docket and contact the Support Centre for location of the nearest Authorised Warranty Centre (AWC) Support –...
Page 263 This machine is approved for use in the country of purchase only, local Brother companies or their dealers will only support machines purchsed in their own countries.

Brother MFC-9840CDW User Manual

1 General Information

2 Loading Paper and Documents

3 General Setup

4 Security Features

5 Sending a Fax

6 Receiving a Fax

7 Telephone and External Devices

8 Dialling and Storing Numbers

9 Remote Fax Options (Black & White Only)

10 Polling

11 Printing Reports

12 Making Copies

Section IV Direct Printing

13 Printing Photos from a Digital Camera

14 Printing Data from a USB Flash Memory Drive

Section V Software

15 Software and Network Features

Safety and Legal

B Options

Troubleshooting and Routine Maintenance Troubleshooting

D Menu and Features

Specifications

Glossary

Index

Quick Links

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Summary of Contents for Brother MFC-9840CDW