Panasonic KX-NCP Series Quick Reference Manual page 23

Note
•
To use supervisor features when connecting to the PBX directly, your extension must be assigned as
the supervisor of an ICD group in the PBX settings.
•
To use the Listen-In function, your extension must have "Call Monitor" enabled in its COS settings on
the PBX.
•
To use the Busy Override/Take Over functions, your extension must have "Busy Override" enabled in
its COS settings on the PBX.
ACD Report Generation with Poltys CCView
Poltys CCView is an end-user call management tool that provides real-time call monitoring, automatic call
distribution (ACD) reports, and call logging and accounting features. CCView can be used with CA to manage
call centre environments.
When CCView is installed on the PC, an ACD Report button will be displayed in CA Client. Click this button to
launch CCView.
Note
•
To use CCView, the following software must be installed:
–
CCView Client (installed on the PC running CA Client)
CA Supervisor Interface CA Supervisor Call Control
Quick Reference Guide 23