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Panasonic KX-TVS120 Installation Manual

Voice processing system
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See also: User Manual
KX-TVS120
KX-TVS220
KX-TVS320
Panasonic KX-TVS120, KXTVS120, TVS120, KX-TVS220, KXTVS220, TVS220, KX-TVS320, KXTVS320, TVS320
Thank you for purchasing a Panasonic Voice Processing System, Model KX-TVS120/KX-TVS220/KX-TVS320.
Please read this manual before installing, customizing, or operating the Voice Processing System.
Voice Processing System

Installation Manual

www.voicesonic.com
Phone: 877-289-2829

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Summary of Contents for Panasonic KX-TVS120

  • Page 1: Installation Manual

    KX-TVS320 Voice Processing System Installation Manual Panasonic KX-TVS120, KXTVS120, TVS120, KX-TVS220, KXTVS220, TVS220, KX-TVS320, KXTVS320, TVS320 Thank you for purchasing a Panasonic Voice Processing System, Model KX-TVS120/KX-TVS220/KX-TVS320. Please read this manual before installing, customizing, or operating the Voice Processing System.
  • Page 2 Thank you for purchasing the Panasonic Model Voice Processing System. We are confident that it will provide your customer or client with many years of dependable service. This Voice Processing System was especially tailored for the American environment. For example, it can be configured for English, a second language, or a third language: System prompts—Recorded at the factory in English...

  • Page 3: Important Information

    • Do not disassemble this product. Dangerous electrical shock could result. The unit must only be disassembled and repaired by qualified Panasonic Factory Service Technicians. • Do not insert wires, pins, or any other material into the unit's vent slots or access points.
  • Page 4 Product service Panasonic Factory Servicenters for this product are listed in the servicenter directory. Consult your authorized Panasonic dealer for detailed instructions. The serial number of this product may be found on the label affixed to the bottom of the unit.
  • Page 5 Important Information POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND RECONNECT THE POWER FIRST. THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG. FOR SAFETY REASONS, THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHING CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO REGULATIONS.
  • Page 6 This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the following format: • US:ACJVM04BKX-TVS220 (KX-TVS120/KX-TVS220) • US:ACJVM04BKX-TVS320 (KX-TVS320) If requested, this number must be provided to the telephone company.
  • Page 7 Important Information Trouble with this equipment If trouble is experienced with this equipment, for repair or warranty information, please see the attached warranty, which includes the Servicenter Directory. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 8: Table Of Contents

    1.3.8 Internal Modem Card (KX-TVS320 only) ..............25 1.3.9 Recommendations for System Configuration ............26 1.4 VOICE MAIL INTEGRATION ................28 1.4.1 General ........................28 1.4.2 Connection Examples—KX-TVS120 ................ 29 1.4.3 Connection Examples—KX-TVS220 ................ 31 1.4.4 Connection Examples—KX-TVS320 ................ 33 2 INSTALLATION 2.1 SAFETY PRECAUTIONS ..................
  • Page 9 3.2.2 RS-232C Settings ......................66 3.2.3 Port Settings ........................66 3.2.4 PBX Interface Parameters ...................67 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs ....70 3.3.1 VPS Programming for Inband Integration ..............70 3.3.2 KX-TA series Programming for Inband Integration via the Manager's Extension..71 3.3.3 KX-TD500 Programming for Inband Integration ............74...
  • Page 10 Table of Contents 4.4.11 Voice Mail Transfer Button Assignment via Station Programming ...... 123 4.4.12 Button Assignment via PC Programming .............. 124 4.4.13 Live Call Screening Activation ................126 4.4.14 Live Call Screening Password Control..............127 4.4.15 Two-Way Recording into Mailbox ................ 127 4.4.16 Two-Way Transfer into Mailbox................
  • Page 11 Table of Contents 6.2.2 Recording the Owner's Name..................168 6.3 BACKING UP THE SYSTEM..................169 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.1 INITIALIZING THE SYSTEM ................172 7.2 UTILITY COMMANDS....................174 7.2.1 Off-line Set (OFLN)....................175 7.2.2 On-line Set (ONLN)....................175 7.2.3 Set Password (PASS) ....................175 7.2.4 Set Time (TIME) .......................176 7.2.5 Print Reports at Specified Time (PSET) ..............177 7.2.6 Error Log Display (ELOG) ..................178 7.2.7 Saving the System Data to the Backup Device (SAVE) ...........180...
  • Page 12 Table of Contents B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS......................252 B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE ......262 B4.1 Port Assignment......................262 B4.2 Trunk Group Assignment ..................264 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS........267 B5.1 Automated Attendant Parameters ................267 B5.2 Custom Service ......................275 B5.3 Caller ID Call Routing Parameters ................

  • Page 13: Voice Processing System Overview

    VOICE PROCESSING SYSTEM OVERVIEW Section 1 VOICE PROCESSING SYSTEM OVERVIEW Installation Manual...

  • Page 14: What The Vps Can And Cannot Do

    VOICE PROCESSING SYSTEM OVERVIEW 1.1 WHAT THE VPS CAN AND CANNOT DO 1.1.1 Why Voice Processing? The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to appropriate extensions, takes and stores messages, and notifies subscribers when messages are left.

  • Page 15: Vps Limitations

    VOICE PROCESSING SYSTEM OVERVIEW 1.1.3 VPS Limitations The VPS does not support: UCD functions UCD (Uniform Call Distribution) is a service that distributes calls evenly among extensions; when all extensions are unavailable, it returns to callers to say that all extensions are busy. Calls can be forwarded by the VPS to the KX-TD500/1232/816/308 floating number of a UCD group.

  • Page 16: System Administration, Management, And Use

    VOICE PROCESSING SYSTEM OVERVIEW 1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE 1.2.1 System Administration System Administration is accomplished by the installer using terminal emulation software. It concerns setting and changing system parameters and diagnosing system problems. 1.2.2 System Management Two system functions are performed by the customer: System Management and Message Management.

  • Page 17: System Basics

    1.3.1 General Initial Configuration and Expansion Capabilities • The KX-TVS120 is initially configured with 4 ports and approximately 32 h of storage, and can be expanded to support 6 ports. • The KX-TVS220 is initially configured with 4 ports and approximately 64 h of storage, and can be expanded to support 12 ports.
  • Page 18 VOICE PROCESSING SYSTEM OVERVIEW Inside View of the Main Cabinet—KX-TVS120 Grounding Strap Slot for an optional SLOT 3 Factory-installed KX-TVS102 card SLOT 2 KX-TVS204 card SLOT 1 Rotary Switch 3.5" Hard Disk Drive Ferrite Core Power Indicator POWER Note Ports 1-6 are at TNV.
  • Page 19 VOICE PROCESSING SYSTEM OVERVIEW Inside View of the Main Cabinet—KX-TVS320 MODEM SLOT 6 SLOT 5 SLOT 4 SLOT 3 SLOT 2 SLOT 1 Slots For Internal Modem Optional Port Card Cards Factory-installed KX-TVS204 card Grounding Strap 3.5" Hard Disk Drive DIP Switch Ferrite Cores Power Indicator...
  • Page 20 4• 1• All service prompts are set to User 2 Prompts. 2• 3• 4• Reserved. * For Panasonic KX-T series telephone systems with DPT Integration. To change the position, use a pointed object, such as a pen, etc. Installation Manual...
  • Page 21 CAUTION: User 1 and User 2 Prompts will be erased! Reserved * For Panasonic KX-T series telephone system with DPT Integration. When setting the DIP/Rotary Switch to any position (except 0): 1. Disconnect the station wire(s) and wait a few minutes.
  • Page 22 The following types of port cards can be installed in the VPS. • Four digital port expansion cards (KX-TVS204) • Two digital/analog port expansion cards (KX-TVS102) SLOT 2 of the KX-TVS120 is not available for installing the KX-TVS204 card. KX-TVS102 consists of the following 2 cards: • Telephone line interface card •...

  • Page 23: Which Phone Systems Are Compatible

    # 9 to the VPS port that answered. This informs the VPS that the caller has hung up. Upon receiving these digits, the VPS goes on-hook and is ready to handle another call. DPT Integration is available when the VPS is connected to a Panasonic KX-TD series or KX- Installation Manual...

  • Page 24: Installer Equipment And Software Requirements

    • KX-TVS220: 64 h • KX-TVS320: 128 h Custom Services: 100 Message Retention: 1 to 30 days or unlimited Number of Mailboxes: • KX-TVS120: 62 Subscriber and 2 Manager Mailboxes • KX-TVS220 and KX-TVS320: 1022 Subscriber and 2 Manager Mailboxes Number of Messages per Mailbox: 100 maximum (programmable) Internal Modem (KX-TVS320 only): Maximum data transfer rate at 33600 bps.

  • Page 25: Hardware

    • The KX-TVS204 card has 4 digital ports, and the ports are increased in increments of 4. Both the KX-TVS102 and the KX-TVS204 card can be installed in all models. (But SLOT 2 of the KX-TVS120 is not available for installing the KX-TVS204 card.) 1.3.8 Internal Modem Card (KX-TVS320 only) An internal modem card is installed in the KX-TVS320 prior to factory shipment.

  • Page 26: Recommendations For System Configuration

    Recommendations are outlined in the following charts. Notes • The KX-TVS120 can support a maximum of 6 ports. • The KX-TVS220 can support a maximum of 12 ports. • The KX-TVS320 can support a maximum of 24 ports.
  • Page 27 VOICE PROCESSING SYSTEM OVERVIEW One port may not support an Automated Attendant configuration with 5 CO lines. The preceding recommendations for Automated Attendant ports may have to be modified for heavy traffic. CO Lines Port 9-12 13-16 17-20 21-24 25-28 29-32 33-36 37-40...

  • Page 28: Voice Mail Integration

    1.4.1 General DPT Integration To the Panasonic KX-T series PBX that uses DPT Integration, the VPS ports look like digital extensions. The PBX thinks that the VPS is a digital phone, and the VPS mimics all actions of a digital set. Another advantage of DPT Integration is that the 2B+D communication provides 2 VPS ports for each Digital Station port.

  • Page 29: Connection Examples-Kx-Tvs120

    KX-TVS120. Notes • The KX-TA1232 supports a maximum of 4 jacks as VPS ports. • SLOT 2 of the KX-TVS120 is not available for installing the KX-TVS204 card. Connection Example (KTVS204 1, KX-TVS102 1, DPT Integration Mode) PBX (KX-TD1232) KX-TVS120...
  • Page 30 VOICE PROCESSING SYSTEM OVERVIEW Inband/None Integration Connection Example (KX-TVS102 2, Inband/None Integration Mode) PBX (KX-TD1232) KX-TVS120 Jack 4 Jack 3 Jack 4 SLOT 2 Port 3 Port 4 Jack 3 Jack 2 Jack 1 Jack 2 SLOT 1 Port 1...

  • Page 31: Connection Examples-Kx-Tvs220

    VOICE PROCESSING SYSTEM OVERVIEW 1.4.3 Connection Examples—KX-TVS220 DPT Integration For example, when you mount 3 KX-TVS204 cards, you can use 12 VPS ports in total by connecting 6 jacks of the KX-TD series or KX-TA1232 PBX to 6 jacks of the KX-TVS220. Note The KX-TA1232 supports a maximum of 4 jacks as VPS ports.
  • Page 32 VOICE PROCESSING SYSTEM OVERVIEW Connection Example (KX-TVS102 3, DPT Integration Mode) PBX (KX-TD1232) KX-TVS220 Jack 5 Jack 6 SLOT 3 Jack 3 Port 9 Port 10 Jack 3 Jack 4 Jack 2 SLOT 2 Port 5 Port 6 Jack 1 Jack 2 Jack 1 SLOT 1...

  • Page 33: Connection Examples-Kx-Tvs320

    VOICE PROCESSING SYSTEM OVERVIEW Inband/None Integration Connection Example (KX-TVS102 3, Inband/None Integration Mode) PBX (KX-TD1232) KX-TVS220 Jack 6 Jack 5 Jack 6 SLOT 3 Port 9 Port 10 Jack 5 Jack 4 Jack 3 Jack 4 SLOT 2 Port 5 Port 6 Jack 3 Jack 2...

  • Page 34: Telephone Line

    VOICE PROCESSING SYSTEM OVERVIEW Connection Example (KX-TVS204 6) PBX (KX-TD500) VPS Card 2 Jack 4 Jack 12 Jack 11 Port 23 Port 24 Port 21 Port 22 Jack 3 Jack 2 Jack 10 Jack 9 Port 19 Port 20 Port 17 Port 18 Jack 1 VPS Card 1 Jack 8...
  • Page 35 VOICE PROCESSING SYSTEM OVERVIEW Connection Example (KX-TVS102 6, DPT Integration Mode) PBX (KX-TD500) VPS Card 1 Jack 12 Jack 11 Jack 6 Port 21 Port 22 Jack 10 Jack 9 Jack 5 Port 17 Port 18 Jack 8 Jack 7 Jack 4 Port 13 Port 14 Jack 6...
  • Page 36 VOICE PROCESSING SYSTEM OVERVIEW Inband/None Integration Connection Example (KX-TVS102 6, Inband/None Integration Mode) Jack 12 Jack 12 Jack 11 Port 22 Port 21 Jack 11 Jack 10 Jack 10 Jack 9 Port 18 Port 17 Jack 9 Jack 8 Jack 8 Jack 7 Port 14 Port 13...

  • Page 37: Installation

    INSTALLATION Section 2 INSTALLATION Installation Manual...

  • Page 38: Safety Precautions

    INSTALLATION 2.1 SAFETY PRECAUTIONS Please read the following precautions before installing the VPS. 2.1.1 Installation The VPS needs to be mounted on a wall. Improper placement of the system may result in malfunction, noise, or discoloration. Avoid installing the VPS in the following places: •...

  • Page 39: Wiring

    INSTALLATION 2.1.2 Wiring • To assure good quality telephone connection, it is recommended new and modifications to existing installation of customer premise wiring shall use solid twisted pair copper conductors with minimum 24 gauge that comply with the electrical specifications for Category 3 wiring as detailed in ANSI/EIA/TIA-570A Building Wiring Standards.

  • Page 40: Environmental Requirements

    INSTALLATION 2.1.3 Environmental Requirements The hard disk is sensitive to cold, heat, dryness, humidity, shock, vibration, and magnetic fields. Please observe the conditions specified below. Table 5 Hard Disk Drive Usage Environment Operating Temperature : 5 °C to 40 °C {41 °F to 104 °F} Operating Humidity : See Graph 1 below.

  • Page 41: Unpacking

    INSTALLATION 2.2 UNPACKING Unpack the box and check the items below. Table 6 Main Unit AC Cord Screws (Wall Mounting) Anchor Plugs (Wall Mounting) Installation Manual...

  • Page 42: Mounting The Vps On The Wall

    INSTALLATION 2.3 MOUNTING THE VPS ON THE WALL The wall where the VPS is to be mounted must be able to support the weight of the VPS. If screws other than the ones supplied are used, use the same-sized diameter screws as the enclosed ones.
  • Page 43 INSTALLATION To Mount on a Concrete or Mortar Wall: Place the template on the wall to mark the 3 screw positions. Template Drill 3 holes and drive the anchor plugs (included) with a hammer, flush with the wall. Concrete or To the wall surface Mortar Wall Anchor Plug...

  • Page 44: Frame Ground Connection

    INSTALLATION 2.4 FRAME GROUND CONNECTION IMPORTANT!!! Connect the frame of the main unit to the ground. Loosen the screw. Insert the grounding wire. Tighten the screw. Connect the grounding wire to the ground. To ground In most of North America, the ground provided by the "Third wire ground" at the commercial or residential power outlet will be satisfactory.
  • Page 45 INSTALLATION than 1 should be obtained. If the reading is not obtained, the outlet is not adequately grounded. See a qualified electrician. Installation Manual...

  • Page 46: Installation Steps

    Standard Initialization (For DPT Integration Connection) Program the ports of the PBX for voice processing (see Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX). Program the KX-TD500, the KX-TD1232, the KX-TA1232, the KX-TD816 or the KX-TD308 for Voice Mail integration.
  • Page 47 INSTALLATION Wait until the "warning" appears on the screen. Set the DIP/Rotary Switch back to position 0. CAUTION If the DIP/Rotary Switch is not reset to position 0 after initialization, all programming will be lost when the voice processor loses power! Perform Quick Setup (see Section 5 CUSTOMIZING THE SYSTEM).

  • Page 48: Installing Port Expansion Cards: Kx-Tvs102 Or Kx-Tvs204

    One KX-TVS204 card can support 4 VPS ports, under DPT Integration. Expansion Capabilities of the VPS • The KX-TVS120 can handle up to 6 ports simultaneously when 1 KX-TVS204 port card and 1 KX-TVS102 port card are installed. • The KX-TVS220 can handle up to 12 ports simultaneously when 3 KX-TVS204 port cards are installed.

  • Page 49: Installing The Kx-Tvs102 Or Kx-Tvs204 Port Card

    INSTALLATION 2.6.2 Installing the KX-TVS102 or KX-TVS204 Port Card Remove the adhesive tape from the card. KX-TVS102 Card KX-TVS204 Card (KX-TVS102 only) Loosen, remove and discard the screw under the tape with a screwdriver. Loosen two screws on the right side of the main unit, then open the front cover in the direction of arrow All Models Installation Manual...
  • Page 50 Guide Rails KX-TVS120 KX-TVS220 KX-TVS320 Note: Remove the factory-installed KX-TVS204 card from SLOT1 for lnband integration. KX-TVS204 Card Guide Rail Guide Rails KX-TVS220 KX-TVS320 Note: SLOT 2 of the KX-TVS120 is not available for installing the KX-TVS204 card. Installation Manual...
  • Page 51 Press the latches at both ends of the card firmly, then fix the grounding strap to the unit with a screwdriver. KX-TVS102 Card Press Latch Card Latches Latches Latches KX-TVS120 KX-TVS220 KX-TVS320 KX-TVS204 Card Press Latch Card Latches Latches KX-TVS220...

  • Page 52: Connections

    The illustration above is for the KX-TVS320 as an example; please refer to it for the KX- TVS120 and KX-TVS220. • The KX-TVS120 and KX-TVS220 are equipped with only one ferrite core. • The ferrite core for the KX-TVS120 and KX-TVS220 has the lock on the right side. Installation Manual...

  • Page 53: Modular Plug Connection

    SLOT 2 SLOT 2 SLOT 1 SLOT 1 POWER POWER KX-TVS120 KX-TVS220 KX-TVS320 2.7.4 Port Cards There are 2 types of port expansion cards (see 2.6 INSTALLING PORT EXPANSION CARDS: KX-TVS102 OR KX-TVS204). • Four Digital ports expansion card (KX-TVS204) •...
  • Page 54 Only 1 integration mode among DPT, Inband and None can be used at a time. Expansion Capabilities for the KX-TVS120 One KX-TVS204 card is installed in SLOT 1 of the KX-TVS120 prior to factory shipment. You can install an additional KX-TVS102 card in SLOT 2 for expansion. (Only the KX- TVS102 can be installed in SLOT 2 of the KX-TVS120.) The KX-TVS120 can support a...
  • Page 55 INSTALLATION Expansion Capabilities for the KX-TVS220 and KX-TVS320 There are 3 SLOTs available in the KX-TVS220, and 6 SLOTs available in the KX-TVS320. Four VPS ports are assigned to each SLOT. The KX-TVS220 can support a maximum of 12 VPS ports; the KX-TVS320, 24. When using a KX-TVS102 card, only the first 2 ports of the 4 available ports can be used.

  • Page 56: Internal Modem Card (Kx-Tvs320 Only)

    INSTALLATION 2.7.5 Internal Modem Card (KX-TVS320 only) The Internal Modem Card allows programming and maintenance of the KX-TVS320 from a remote location. Insert the telephone line from the Central Office into the modular jack on the internal modem card. Guide the telephone cord through either one of the two ferrite cores and under the cable clip.

  • Page 57: Terminal Connection

    INSTALLATION 2.8 TERMINAL CONNECTION 2.8.1 Requirements for Connecting Programming Terminal The programming terminal must be connected with a serial cable with an RS-232C connector at the RS-232C port. This must be a null modem cable. This enables system administration (system setup, mailbox setup, and system diagnosis) to be performed. Communication parameters of the VPS have been set to the following values at the factory: Table 11 COMMUNICATION PARAMETERS...

  • Page 58: Rs-232C Signals

    INSTALLATION Standard IBM 25-Pin Connection ® Circuit Type Signal Signal Circuit Type Pin No. Pin No. (RS-232C) Name Name (RS-232C) Table 12 Pin Configuration of the RS-232C Circuit Type Signal Name Number RS-232C CCITT Frame Ground Transmitted Data Received Data Request To Send Data Set Ready Signal Ground...
  • Page 59 INSTALLATION Signal Ground (SG) Connects to the DC ground of the unit for all interface signals. Data Terminal Ready (DTR)—output This signal line is turned on by the unit to indicate that it is RS-232C on-line. Circuit DTR ON does not indicate that communication has been established with the terminal/printer. It is switched off when the unit is RS-232C off-line.
  • Page 60 INSTALLATION Installation Manual...

  • Page 61: Integrating The Vps With Panasonic Kx-T Phone Systems

    INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Section 3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Installation Manual...

  • Page 62: Guidelines For Integration

    INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.1 GUIDELINES FOR INTEGRATION 3.1.1 DPT or Inband Signaling? There are 2 types of integration available on the VPS: Inband Signaling and DPT. The VPS used with any other brand of telephone equipment requires inband equipment.

  • Page 63: Pbx Requirements For Integration

    INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Table 13 VPS/PBX COMMUNICATION PBX to VPS VPS to PBX Call Progress Tones SLT Signals • ringback • on/off hook • busy • hookswitch flash • reorder • touchtones Touchtones The VPS must also have access to certain PBX features. For example, if the VPS takes a message, one way it can notify the mailbox owner is by dialing the PBX's Message-Waiting- Lamp-On code.
  • Page 64 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS TEST: Call an SLT extension from the telephone in question. When the call is answered, see if the person receiving the call hears touchtones when numbers are dialed. Message Waiting Notification from an SLT The PBX extensions should light a lamp or receive stutter dial tone when the Message- Waiting-Lamp-On code is dialed by the VPS.
  • Page 65 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS TEST: Place an outside call from an SLT. See if you can set up a screened transfer to another extension. Next, try the same test with an internal call. (The VPS may have to transfer both types of calls.)

  • Page 66: Pbx Parameters And Port Settings

    INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.2 PBX PARAMETERS AND PORT SETTINGS 3.2.1 General Guidelines and Definitions Optimal performance of the VPS/PBX system relies on proper VPS programming. There are 3 categories of hardware settings: RS-232C, Port Settings, and PBX Interface Parameters.

  • Page 67: Pbx Interface Parameters

    Specifies the method of integration to be used between the VPS and PBX. If PBX type is set to the Panasonic KX-T series, the Inband Signaling parameters are set automatically and should not be altered. DPT Integration is only available when a KX-TD series or KX- TA1232 PBX is connected and the software is upgraded.
  • Page 68 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS • Reconnect Sequence on No Answer: Tells the VPS how to return to the caller if the called extension does not answer. PBXs differ in how they handle this function. Test from an SLT to determine the sequence.
  • Page 69 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Table 16 Code Call State Sent to the Voice Mail Port When... (default) Forwarded to The extension dialed is forwarded to Voice Mail and no Voice Mail (Busy) other Voice Mail ports are available to accept the call. (This signals the Voice Mail port [usually Auto-Attendant] to let the caller to leave a message.)

  • Page 70: Connecting The Vps With Panasonic Kx-T Series Pbxs

    INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 3.3.1 VPS Programming for Inband Integration Set parameters from the System Administration Terminal. The table below lists recommended parameters for Panasonic KX-T series PBXs.

  • Page 71: Kx-Ta Series Programming For Inband Integration Via The Manager's Extension

    INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Table 17 TD816/ Other T1232/ TD1232/ PBX Type T308 T616 T336 TD500 Manufacturers TA series TA1232/ TD308 Call Waiting Sequence Release Sequence for Call Waiting Check with manufacturer. Not Available Adding "A" for "answer" to the operator and extension transfer eliminates the message: "You have a call"...
  • Page 72 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Reserve this extension group for these extensions! Do not mix other extensions into this group. Enable hunting for the VPS extension groups using System Program [100]. Set the hunting type for the VPS extension groups to circular using System Program [101].
  • Page 73 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Extension 106 Port 1 KX-TA series Extension 107 Port 2 Extension 108 Mailbox for Extension 106 Installation Manual...

  • Page 74: Kx-Td500 Programming For Inband Integration

    INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.3.3 KX-TD500 Programming for Inband Integration Whenever possible, we recommend that you use DPT Integration. However, in some cases, this is not possible. In the following situations, you need to use Inband Integration: •...
  • Page 75 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Assignment of the extension ports to be connected to the VPS Go to the "1-3 Extension Port Assignment" screen. Assign "Attribute" of the port to be connected to "TEL" (default). Assign "DN" for the port (click "DN Refer" to check the available directory numbers).
  • Page 76 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Assignment of the extension line to be connected to the VPS Go to the "4-2 Extension Line" screen. Set "Data Line Mode" to "Yes". Click "Apply" to save the changed data. Note: This program prevents the VM port from being interrupted by "Call Waiting",...
  • Page 77 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Settings for the trunk (CO line) features Select the appropriate trunk (CO line) feature settings depending on how your customer plans to use the VPS. • The VPS answers all incoming outside calls promptly.
  • Page 78 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS [Recommended Settings (2)] If the VPS is only answering incoming outside calls not answered by the Operator (Operator backup): Assignment of DIL 1:1 line Go to the "4-1 Trunk Line" screen. Assign "Destination Day/Night/Lunch/Break" for each trunk (CO line) to a specific extension number.
  • Page 79 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Assignment of IRNA (Intercept Routing No Answer) destination: Go to the "3-1 Trunk Group" screen. Assign "Intercept Destination Day/Night" for the trunk (CO line) group. Click "Apply" to save the changed data.
  • Page 80 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Assignment of IRNA (Intercept Routing No Answer) timer: Go to the "2-4 System Timer 1/2" screen. Assign "Intercept Time" parameter. Click "Apply" to save the changed data. Note: This parameter tells the KX-TD500 how long to let a call ring at an extension before forwarding (redirecting).
  • Page 81 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS [Recommended Settings (3)] If the VPS is only answering incoming outside calls not answered by user extensions: Assignment of DIL 1:1 line Go to the "4-1 Trunk Line" screen. Assign "Destination Day/Night/Lunch/Break" for each trunk (CO line) to a specific extension number.
  • Page 82 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Assignment of IRNA (Intercept Routing No Answer) destination: Go to the "3-1 Trunk Group" screen. Assign "Intercept Destination Day/Night" for the trunk (CO line) group. Click "Apply" to save the changed data.

  • Page 83: Kx-Td816, Kx-Td1232, Kx-Ta1232 And Kx-Td308 Programming For Inband Integration Via The Manager's Extension

    INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Assignment of IRNA (Intercept Routing No Answer) timer: Go to the "2-4 System Timer 1/2" screen. Assign "Intercept Time" parameter. Click "Apply" to save the changed data. Note: This parameter tells the KX-TD500 how long to let a call ring at an extension before forwarding (redirecting).

  • Page 84: Kx-Td816, Kx-Td1232, And Kx-Ta1232 Programming For Inband Integration Via The Operating And Maintenance Tool

    INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.3.5 KX-TD816, KX-TD1232, and KX-TA1232 Programming for Inband Integration via the Operating and Maintenance Tool Go to the Main Menu. Choose "System Data Programming". (BATCH [1] or INTERACTIVE [2]). • Before choosing Batch Programming, you must open a file in the Disk File Management Menu (Item 3).
  • Page 85 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Enable XDP ports. Place Voice Mail extensions in Extension Group 8. Station Setting Jack EXT Name Doorphone Cordless Night Mode PITS 1 2 3 4 1 2 3 4 Time 01-1 [ 101 ] [...

  • Page 86: Automated Attendant

    INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Choose the "Call Hunting" extension group. Set the last extension group to [A] for Automated Attendant. Miscellaneous EXP1 EXP2 EXP3 Expansion Card Type (Master) => EXT1 EXT2 (Slave ) => EXT1 EXT2 Local Access =>...

  • Page 87: Kx-Td308 Programming For Inband Integration Via The Operating And Maintenance Tool

    INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.3.6 KX-TD308 Programming for Inband Integration via the Operating and Maintenance Tool Go to the Main Menu. Choose "System Data Programming". (BATCH [1] or INTERACTIVE [2]) • Before choosing Batch Programming, you must open a file in the Disk File Management Menu (Item 3).
  • Page 88 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Station Setting 1 DoorPhone Jack Ext. Name Day Night LCS Mode 1-1 [11 ] [N] [ 1 ] [STOP REC] 1-2 [21 [ 1 ] 2-1 [12 ] [N] [ 1 ]...
  • Page 89 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Choose "Miscellaneous" from the System Menu. System Menu (A)ccount Codes Caller (I)D Class of Se(R)vice (D)ay/Night (E)mergency/Quick Dial (F)loating Extensions Fle(X)ible Numbers (M)iscellaneous P(H)antom Extensions Seria(L) Interface S(P)ecial Carrier (T)imers Add. F(U)nctions - SYSTEM Add.
  • Page 90 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Choose "CO-Line (ALT-L)" from the System Data Programming Main Menu. System Data Programming Main Menu AuxPorts (ALT-U) Manager (ALT-M) System (ALT-Y) CO-Line (ALT-L) Station (ALT-S) TRS(ALT-T) ARS(ALT-A) Choose "Settings (2)" in the Sub Menu, and program all lines DIL to the first extension of the Voice Mail hunt group.

  • Page 91: Integrating The Vps With The Panasonic Kx-Tdigital Pbx

    INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX Installation Manual...

  • Page 92: Guidelines For Dpt Integration

    INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX 4.1 GUIDELINES FOR DPT INTEGRATION 4.1.1 Why DPT Integration is Important The VPS works well with most PBXs because its connections are made through a standard single line (tip/ring) telephone interface. However, the communication between the PBX and VPS is best when DPT Integration is used;...
  • Page 93 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX Table 18 DPT INTEGRATION FEATURES Intercom Paging* Callers can page subscribers through built-in speakers and external paging equipment. For a Caller ID Caller, if his name has been recorded for the Caller Name Announcement feature, the name will be announced at the end of the page.

  • Page 94: Kx-Td500 Programming For Digital Integration

    INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX 4.2 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION A maximum of 2 VPS cards for the VPS can be installed at the KX-TD500. Follow the procedure below to program the VPS card(s) for DPT Integration.
  • Page 95 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX Check the information of "Card Properties" and confirm the LPR version of the card. Note: The LPR Version must be "2" or higher for the first VPS card (101: DLC/DHLC) to which the control channel will be assigned, or "1" or higher for the second VPS card (201: DLC/DHLC).
  • Page 96 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX Assignment of the ports to be connected to the VPS Go to the "1-3 Extension Port Assignment" screen. Select the appropriate VPS card (101: DLC/DHLC or 201: DLC/DHLC) in the "Card No."...
  • Page 97 Note: Depending on the version of the KX-TD500, the selection might be "TVS200-1". In this case, select "TVS200-1" to connect the KX-TVS120 or KX-TVS220. • When connecting the KX-TVS320, select "TVS300". Select the card (101: DLC/DHLC for jacks 1-8; 201: DLC/DHLC for jacks 9-12) which connects with the VPS in the "VPS Card"...
  • Page 98 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX Assignment of the extension ports connected to the VPS Continue the programming in the "1-4 VPS (DPT) Port Assignment" screen. Select the extension port number of the card (DLC/DHLC) to which the VPS (DPT) jack is to be connected in the "Port No."...
  • Page 99 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX Screen output: To set the trunk (CO line) features, follow the instructions in "Settings for the trunk (CO line) features" (3.3.3 KX-TD500 Programming for Inband Integration in 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs).
  • Page 100 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX Before starting the VPS, make sure all installation and line connections have been done as described in Section 2 INSTALLATION. The calls to the VPS can be processed after the Power Indicator stops flashing.
  • Page 101 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX Possible causes of the message: "DPT Interface Connection is not Established" Table 19 Cause Remedy The PBX is not a KX-TD series or KX-TA1232 Connect a KX-TD series or system. Since the VPS is configured to...
  • Page 102 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX Go to the System Administration Top Menu. Select [5] and Press ENTER, or Type [3] then QSET and Press ENTER for Quick Setup and follow the Auto Configuration Instructions. TEST: Press the INTERCOM button and then [1065]. If the VPS answers, you have a DPT connection.

  • Page 103: Connecting The Vps With The Panasonic Kx-Td816, Kx-Td1232, Kx-Ta1232 And Kx-Td308

    INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX 4.3 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX- TA1232 AND KX-TD308 Notes • Do not use system programs [106] or [602] for DPT Integration. • The next 2 sections (4.3.1 KX-TD1232 Software Verification and Programming for DPT Integration via the Manager's Extension and 4.3.2 KX-TD1232 Software Verification...
  • Page 104 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX If the software version of the PBX is lower than this, you may not be able to utilize some of the features available only with DPT Integration. For more information, call National Parts Center at 1-800-833-9626.
  • Page 105 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX to another port. To reach the VPS, users dial these extension numbers. It is not necessary to change the default programming for the extensions 165 and 166. From the SYS-PGM NO ? screen: Enter [118].
  • Page 106 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX • The Power Indicator light goes on. • The Power Indicator light begins to flash. • "CARD TEST" is displayed on the screen. • "SYSTEM SETUP" is displayed. Screen output: CARD TEST...
  • Page 107 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX Table 20 Cause Remedy The cabling between the PBX extension ports Confirm the cabling is and the VPS is not 4-wire or is improperly connected as described in connected. Section 2 INSTALLATION.

  • Page 108: Kx-Td1232 Software Verification And Programming For Dpt Integration Via The Operating And Maintenance Tool

    INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX Set the DIP/Rotary Switch to position 0 after initialization is complete. The required programming is complete and the VPS and KX-TD1232 should be able to communicate through DPT Integration. We recommend that the KX-TD1232 system has any optional extension cards installed and telephones connected before starting the VPS.
  • Page 109 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX must be P831AA or higher.) If the software version of the PBX is lower than this, you may not be able to utilize some of the features available only with DPT Integration. For more information, call National Parts Center at 1-800-833-9626.
  • Page 110 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX Choose "Voice Mail Integration" from the System Menu. System Menu 01. Day/Night 14. Opera/Manager/EXT Group 02. Class of Service 15. Miscellaneous 03. Emergency/Quick Dial 16. Caller ID Modification 04. Speed Dial 17.

  • Page 111: Kx-Td308 Software Verification And Programming For Dpt Integration Via The Manager's Extension

    INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX CO Line Setting DIL 1:1 DIL 1:1 Detection EXT No Lunch Break Mode Night Group Grroup Disable Disable EXT[165] EXT[165] Reg. Disable Disable EXT[165] EXT[165] Reg. Disable Disable EXT[165] EXT[165] Reg.
  • Page 112 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX Software Verification Verify Software—check the software version of the KX-TD308 using System Program [116]. Example: P871FYMMDDA The underlined digits represent the software production date code (year, month, day). For DPT Integration, the software version of the PBX must be P871F or higher.
  • Page 113 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX Skip this step unless setting flexible numbering. System Program [118] (Voice Mail Extension Number Assignment) is automatically set. This program allows you to assign an extension number to each Voice Mail port. Since a jack connected to the VPS provides 2 extensions, this enables you to assign extension numbers to each port.
  • Page 114 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX Before starting the VPS, make sure all installation and line connections have been done as described in Section 2 INSTALLATION. The calls to the VPS can be processed after the Power Indicator stops flashing.
  • Page 115 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX Possible causes of the message: "DPT Interface Connection is not Established" Table 21 Cause Remedy The PBX is not a KX-TD series or KX-TA1232 Connect a KX-TD series or system. Since the VPS is configured to...
  • Page 116 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX Go to the System Administration Top Menu. Select [5] and Press ENTER, or Type [3] then QSET and Press ENTER for Quick Setup and follow the Auto Configuration Instructions. TEST: Press the INTERCOM button and then [295]. If the VPS answers, you have a DPT connection.

  • Page 117: Common Dpt Integration Features And Setup Procedures

    INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX 4.4 COMMON DPT INTEGRATION FEATURES AND SETUP PROCEDURES The following features can be used on any KX-T proprietary telephone (7000 series analog; 7200/7400 series digital). 4.4.1 Live Call Screening (LCS) Programming LCS notifies subscribers of incoming messages to their mailboxes.

  • Page 118: Live Call Screening Password Canceling

    INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX 4.4.3 Live Call Screening Password Canceling To cancel the password, follow the procedure below. (It is not necessary to enter PITS Programming to activate this feature). PC programming is also available for KX-TD500 users (see 4.4.6 Live Call Screening Assignment via PC Programming).

  • Page 119: Live Call Screening Private/Hands-Free Mode Assignment Via Station Programming

    INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX 4.4.5 Live Call Screening Private/Hands-Free Mode Assignment via Station Programming This program assigns a VPS response for when a message is being left in a mailbox. It determines whether an alert tone is sent or whether the recorded message is played through the built-in speaker of the extension.

  • Page 120: Live Call Screening Assignment Via Pc Programming

    INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX 4.4.6 Live Call Screening Assignment via PC Programming The KX-TD500 users can program Live Call Screening features via PC programming. Follow the procedure below to assign each feature. Go to "4-2 Extension Line" screen.

  • Page 121: Live Call Screening Button Assignment Via Station Programming

    INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX 4.4.7 Live Call Screening Button Assignment via Station Programming For the Live Call Screening feature to work at an extension, the extension must have an LCS button lit at the time of the message reception. This key must either be a DSS/BLF or CO key with a lamp.

  • Page 122: Two-Way Recording Button Assignment Via Station Programming

    INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX The Live Call Screening Cancel Button Assignment is optional; Live Call Screening can also be canceled by Pressing the FLASH button. 4.4.9 Two-Way Recording Button Assignment via Station Programming For the Two-Way Recording feature to work at an extension, the extension must have a TWR button on it.

  • Page 123: Two-Way Transfer Button Assignment Via Station Programming

    INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX 4.4.10 Two-Way Transfer Button Assignment via Station Programming For the Two-Way Transfer feature to work at an extension, the extension must have a TWT button on it. This key must either be a DSS/BLF or CO key with a lamp. Follow the procedure below to assign a TWT button on an extension.

  • Page 124: Button Assignment Via Pc Programming

    INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX Dial [8]. Screen output: VTR Dial the Voice Mail extension number. Screen output: VTR- _ _ _ (_ _ _ = The extension number you entered). Press STORE. To exit the Station Programming mode, Press the PROGRAM button or lift the handset.
  • Page 125 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX Click "CO Key" in the upper right corner. "Flexible CO Key" screen (for all CO Keys) displays. Screen output: Click the Key Number to which a button will be assigned. "Flexible CO Key" screen displays.

  • Page 126: Live Call Screening Activation

    INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX Click "OK". "Flexible CO Key" screen (for all CO Keys) displays again. Click "OK". "4-2 Extension Line" screen displays again. Click "OK" or "Apply". Repeat these steps for each extension. 4.4.13 Live Call Screening Activation To activate the Live Call Screening status, follow the steps below.

  • Page 127: Live Call Screening Password Control

    INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX 4.4.14 Live Call Screening Password Control This feature allows Operator(s) and the Manager of the PBX to cancel the password for LCS at any extension. If a user forgets the preprogrammed password, Operator(s) and the Manager of the PBX can cancel the LCS password.
  • Page 128 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX Installation Manual...

  • Page 129: Customizing The System

    CUSTOMIZING THE SYSTEM Section 5 CUSTOMIZING THE SYSTEM Installation Manual...

  • Page 130: Starting Up

    CUSTOMIZING THE SYSTEM 5.1 STARTING UP 5.1.1 Before Programming Determine the customer's needs. • Work with the owner, manager, and receptionist to build the Custom Service Greetings and Holiday Greetings. • Figure out which ports are to be answered by which greetings. •...

  • Page 131: Starting The Quick Setup

    This utility provides a quick way of programming the Voice Processing System to operate in a standard automated attendant or voice mail configuration when connected to a Panasonic KX-T series telephone system. The system will prompt you to enter, modify or confirm settings based upon which PBX type you select.
  • Page 132 CUSTOMIZING THE SYSTEM PBX Type Press ENTER. Screen output: Quick Setup - PBX type Please select your PBX type. 1. KX-T308 2. KX-T616 3. KX-T1232/TA series 4. KX-T96 5. KX-T336 6. KX-TD816 7. KX-TD1232/KX-TA1232 8. KX-TD500 9. KX-TD308 0. OTHERS Select your PBX type.
  • Page 133 The VPS will create mailboxes with the extension numbers entered. (See Step 4.) Note The maximum number of mailboxes depends on the VPS model. • With the KX-TVS120, a maximum of 62 extension numbers can be entered. • With the KX-TVS220 and KX-TVS320, a maximum of 1022 extension numbers can be entered.
  • Page 134 Up to 16 alphabetic characters can be assigned as an Owner's Last Name. Note • Mailbox numbers displayed on this screen Panasonic KX-TD Series or KX-TA1232 System The same numbers as the extensions of the KX-TD series system that were automatically transmitted to the VPS—Auto Configuration.
  • Page 135 CUSTOMIZING THE SYSTEM • The length of mailbox numbers The Message Manager mailbox (General Delivery Mailbox) might be 2- to 5-digit long (98, 998, 9998, or 99998). The System Manager mailbox might be 2- to 5-digit long (99, 999, 9999, or 99999). If both 3 and 4-digit extension numbers exist at the same time, the VPS will unify all mailbox numbers to 4-digit length by entering [0] at the end of all 3-digit numbers.
  • Page 136 CUSTOMIZING THE SYSTEM Port Service Setting Screen output: Quick Setup- Port Service Setting All ports are currently set up to handle callers with standard automated atten- dant operation, day and night mode, using the Custom Service feature (Custom 1). You can change the operation to standard voice mail (Custom 2) or leave it as automated attendant.
  • Page 137 CUSTOMIZING THE SYSTEM • Please change the password periodically (for instructions, see 7.2.3 Set Password (PASS) in 7.2 UTILITY COMMANDS.) To go to the next screen without assigning the password, Press ENTER. Date and Time Setting Screen output: Quick Setup-Time Setting Current time is 3:04, PM Enter new time (HH:MM, AM/PM) : = Current date is MON JAN-1-2001...
  • Page 138 CUSTOMIZING THE SYSTEM be disconnected because the VPS will automatically restart upon finishing the Quick Setup. Please re-establish remote access to the VPS via the internal modem Screen output: CARD TEST ... SYSTEM SETUP ... 1 ... 2 ... 3 ... Screen output when Quick Setup is finished: **ON LINE MODE** >...

  • Page 139: Port Setting Options

    CUSTOMIZING THE SYSTEM 5.2 PORT SETTING OPTIONS Design each system according to the needs of your customer. You should be familiar with all options for port assignment so that customers get exactly what they need and expect. Each port can be assigned as Voice Mail, Interview Service, Automated Attendant, or Custom Service. Custom Service is the most flexible of all the services because it allows access to the other services by pressing one key.

  • Page 140: Custom Service Features

    CUSTOMIZING THE SYSTEM The top of the tree should include what callers will hear when they are first connected to the VPS. Then create a branch for each option until each caller option has been documented. Next, fill in each box with the action that it represents so you can easily remember what action corresponds to each keystroke.

  • Page 141: Fax Management

    CUSTOMIZING THE SYSTEM COS. (This tells the VPS which paging group to dial). In the Intercom paging section, assign the number "333" to the paging group assigned to the sales dept. Fax Management (1-5-7-8) Assigns up to 2 fax machines that can be extensions from the PBX. If the CNG tone is heard, the VPS will automatically forward the call to the first fax machine.

  • Page 142: Custom Service Programming

    CUSTOMIZING THE SYSTEM 5.2.3 Custom Service Programming After you have finished constructing the tree, enter the System Programming Custom Service Settings Menu. Access the Custom Service Setting Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Enter The Number: = 4 (Service Setting) Enter The Number: = 2 (Custom Service) The system then asks what Custom Service number you want to edit.
  • Page 143 CUSTOMIZING THE SYSTEM Enter data into the Custom Service menu; use the table below as a guide. Table 24 Description Value Range Description/Function (Default) Description Up to 32 The information typed in this field is for reference only. characters Any ASCII character (except \) can be used. (None) Prompt Mode 1.
  • Page 144 CUSTOMIZING THE SYSTEM Keypad Assignment Options Table 25 Entry Function Allows the caller to leave messages in a specific a. Transfer to Mailbox mailbox. b. Transfer to Extension Transfers the caller to a specific extension. c. Operator Transfers the caller to the operator. Plays the Custom Service exit prompt and d.

  • Page 145: Recording Menus

    CUSTOMIZING THE SYSTEM 5.2.4 Recording Menus After you have finished entering the parameters in each menu, record the menu messages. Menu messages inform the caller of available options and their corresponding keys. For this reason, the prompts must match the programming that has been input. Note The Message Manager's mailbox might be 98, 998, 9998, or 99998.

  • Page 146: Mailbox Groups

    CUSTOMIZING THE SYSTEM • Service Access Command—A caller can switch to Voice Mail service by dialing [#6] during a call. • Via Custom Service—This service can be assigned to a keypad digit within a Custom Service. After pressing this key, the caller enters Voice Mail service. 5.2.7 Mailbox Groups This program allows a message to be delivered to several mailboxes at once.

  • Page 147: Interview Service

    CUSTOMIZING THE SYSTEM phones. Extension groups work well in areas where the call would not be intended for a specific person (e.g., a Parts Center, Technical Support Group, etc.). To establish an extension group: From the System Administration Top Menu, Type [1-5-1-2-1] (Program-System Parameter-System Group Assignment-Extension Group-Enter).

  • Page 148: Automated Attendant

    CUSTOMIZING THE SYSTEM Enter the subscriber's mailbox and Record the Questions. Call the VPS and Press [#6 ] then Dial the Mailbox Number assigned to the interview mailbox. From the Main Menu Press [6-1]. Confirm that your questions have been recorded. Call the VPS and Press [#6] and the Interview Mailbox Number.

  • Page 149: Operator Service

    CUSTOMIZING THE SYSTEM 5.2.12 Operator Service This service (when enabled) can be accessed via: • Voice Mail—Rotary Telephone Service allows rotary callers to reach the General Delivery Mailbox or Operator Service. • Automated Attendant—Dial 0 and your call will go to Operator Service. •...

  • Page 150: Setting Ports

    CUSTOMIZING THE SYSTEM 5.3 SETTING PORTS 5.3.1 Port Service Menu Access the Port Service Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Enter The Number: = 3 (Port/Trunk Service) Enter The Number: = 1 (Port Service) Screen output: Program - Port/Trunk Service - Port Service Enter the Port Number (1-24) :=...
  • Page 151 CUSTOMIZING THE SYSTEM Table 26 Description Value Range Description/Function (Default) Incoming Call 1. Voice Mail Specifies one of 4 incoming call services. Service 2. Auto. Attn. [Notes] 3. Interview • When you specify the Interview Service, one of Subscriber's Interview mailbox numbers should also 4.

  • Page 152: Automated Attendant Parameters

    CUSTOMIZING THE SYSTEM 5.4 AUTOMATED ATTENDANT PARAMETERS Automated Attendant parameters include: Department Dialing, Operator Parameters, and Alternate Extension. If the VPS needs a special transfer procedure for an extension (such as modem extension), alternate extension should be assigned (see "Alternate Extension Assignment" in B5.1 Automated Attendant Parameters).

  • Page 153: Operator's Parameters

    CUSTOMIZING THE SYSTEM 5.4.3 Operator's Parameters If you enable operator service, you must set the following parameters: Operator's Extension and Mailbox Number, Coverage Modes, and Message Repeat Cycle. Operator 1: The default is set at "0" which coincides with the operator of the PBX. When a caller tries to leave a message to the Operator 1, the message will automatically go to the General Delivery Mailbox (GDM) by default.
  • Page 154 Operator's 2-5 Digits Callers to Operator 1 are prompted to leave a Mailbox No. message in this mailbox depending upon how the (KX-TVS120/KX- Busy Coverage or No Answer Coverage modes are TVS220: 998; set. KX-TVS320: 9998) Operator No...
  • Page 155 CUSTOMIZING THE SYSTEM Table 27 Description Value Range Description/Function (Default) No Answer 1. Caller Select Specifies how to handle Operator 1 calls when not Coverage answered within the time period set by the 2. Leave Message Mode "Operator No Answer Time" mode. 3.

  • Page 156: Setting Mailboxes

    CUSTOMIZING THE SYSTEM 5.5 SETTING MAILBOXES 5.5.1 Mailbox Setting Menu Access the Mailbox Setting Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Enter The Number: = 1 (Mailbox Setting) Program - Mailbox Setting Menu 1.
  • Page 157 CUSTOMIZING THE SYSTEM Table 28 Value Range Description Description/Function (Default) Covering Specifies where a caller will be transferred when 2-5 Digits Extension Covering Extension is dialed or set under Incomplete (None) Call Handling. Interview Used to permit mailbox owner to have an interview 2-5 Digits Mailbox mailbox.
  • Page 158 CUSTOMIZING THE SYSTEM Enter the data using the following table as a guide. Table 29 Parameter Value Range Description/Function (Default) Dial Number Up to 32 digits Assigns a telephone or beeper number to Device 1, 2, consisting of 1-9, or 3. The subscriber can also specify the dial number from his telephone.
  • Page 159 CUSTOMIZING THE SYSTEM Table 29 Parameter Value Range Description/Function (Default) No. of Retries 0-9 times Specifies the number of times that a notification call to Device 1, 2, or 3 should be attempted after a busy or no answer condition is received. Busy Delay 0-120 min Specifies the time (in minutes) the VPS must wait after...

  • Page 160: Deleting A Mailbox

    CUSTOMIZING THE SYSTEM Enter the data using the following table as a guide. Table 30 Parameter Value Range Description/Function (Default) Telephone Up to 24 digits Specifies the telephone number to which the callers are Number 1, 2 (With the KX- forwarded when Remote Call Forwarding is set to a CO TD500) line.

  • Page 161: Mailbox Listing

    CUSTOMIZING THE SYSTEM 5.5.5 Mailbox Listing This listing is a report of mailbox number assignments. From Mailbox Setting Menu: Enter The Number : = 4 Program - Mailbox Setting - Mailbox Listing 1: 1003 2: 1001 3: 1002 4: 1004 5: 1005 6: 1006 7: 2007...

  • Page 162: Training The Subscriber

    Finally, if Custom Service menus are used, subscribers should be encouraged to listen to these menus often and make suggestions for improvement. Custom service is a very powerful feature of the Panasonic VPS. Make the most out of this feature. Installation Manual...

  • Page 163: Final Setup

    FINAL SETUP Section 6 FINAL SETUP Installation Manual...

  • Page 164: Message Manager's Mailbox (Mailbox 9998)

    FINAL SETUP 6.1 MESSAGE MANAGER'S MAILBOX (Mailbox 9998) The Message Manager is responsible for recording and updating a wide variety of system messages. Please refer to D6 RECORDING MESSAGES to see the full array of recording tasks. Follow the instructions below to record Custom Service prompts and user prompts. Note: The Message Manager’s mailbox might be 98, 998, 9998, or 99998.

  • Page 165: Company Greetings (Enter #6*9998,5,1)

    FINAL SETUP 6.1.3 Company Greetings (Enter #6 9998,5,1) Access the Message Manager's Main Command Menu. Press [5] to modify messages. Press [1] to change the Company Greeting. Continue following voice prompts through appropriate menus. Prompts lead you through the choices and recording process. After you record the company greeting, it may be necessary to enter programming through the terminal and set the company greeting assignment under the Port Settings Menu, Trunk Service Menu and Holiday Service Menu.
  • Page 166 FINAL SETUP Press [1] to change User Prompt 1, or Press [2] to change User Prompt 2. Press [1] to change specified prompts, or Press [2] to change all prompts. Enter the Prompt Number you want to change. Continue following voice prompts through appropriate menus. Prompts lead you through the choices and recording process.

  • Page 167: Setting Up Mailboxes

    FINAL SETUP 6.2 SETTING UP MAILBOXES The following steps complete the basic installation of the VPS. For each mailbox on the system, a No Answer, Busy, and After Hours Greetings should be recorded, as well as the Owner's Name and Password. Please follow the steps below to set up the mailboxes accordingly.

  • Page 168: Recording The Owner's Name

    FINAL SETUP 6.2.2 Recording the Owner's Name Dial the Extension Number of the VPS. When the VPS answers, Press [#6 ] and Dial the Number of the mailbox to which you wish to record the Owner's Name. Enter your Password (if programmed), then Press [#]. You are now inside the mailbox.

  • Page 169: Backing Up The System

    FINAL SETUP 6.3 BACKING UP THE SYSTEM Choose the Utility Command. Type [SAVE], then Press ENTER. See screen output below. From System Administration Top Menu: Enter The Number : = 3 Utility Command $ SAVE VPS DISK Data Save ( VPS -> PC : Xmodem ) 1: Program 2: Parameters 3: System Prompts...
  • Page 170 FINAL SETUP Notes Recorded caller names for the Caller Name Announcement (System/Personal) cannot be saved by the above procedure, only Caller ID numbers can be saved. When the saved Caller ID numbers are loaded using LOAD command, the following things should be done: •...

  • Page 171: System Maintenance And Troubleshooting

    SYSTEM MAINTENANCE AND TROUBLESHOOTING Section 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING Installation Manual...

  • Page 172: Initializing The System

    SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.1 INITIALIZING THE SYSTEM Initializing the system clears all voice data except user prompts and returns all system parameters to their default settings. Throughout this section, menu selections are indicated as "System Administration Top Menu-(Selection Number)". This means that the System Administration Top Menu must first be accessed.
  • Page 173 SYSTEM MAINTENANCE AND TROUBLESHOOTING Type [Y] (this places the VPS in the off-line mode). System Reset/Clear Menu Mailbox No. Length :4 System Manager's Mailbox No. :9999 Message Manager's Mailbox No. :9998 Reset System Parameters : Press / Type [\]. ******************************** * Caution!!! * Now, System Initialization Starts.

  • Page 174: Utility Commands

    SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2 UTILITY COMMANDS In the Utility Command Mode, the System Administrator can access the functions described below by entering the appropriate command at the "$" prompt, and Pressing RETURN. To select the Utility Commands Menu, follow the menu path as shown: System Administration Top Menu-3 Utility Command (Type 'HELP' for command list.) Table 31...

  • Page 175: Off-Line Set (Ofln)

    SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2.1 Off-line Set (OFLN) Use the OFLN command to turn off the VPS Call Progression Mode. Set the VPS to Off-Line Mode before deleting a mailbox, since this operation involves the updating of a large number of related parameters.

  • Page 176: Set Time (Time)

    SYSTEM MAINTENANCE AND TROUBLESHOOTING Type PASS, then Press RETURN. $ PASS 1: Administrator Password 2: System Reset/Clear Password := To create a password or change an existing password, Go to Step 3. To clear a password, Go to Step 4. To create a password or change an existing password: a) Type [1] or [2] Maximum 10 characters...

  • Page 177: Print Reports At Specified Time (Pset)

    SYSTEM MAINTENANCE AND TROUBLESHOOTING Type TIME, then Press RETURN. $ TIME Current time is 12:34, PM Enter new time (HH:MM, AM/PM) : = Type the current time. Current date is MON JAN-1-2001 Enter new date (MM-DD-YY) : = Type the current date. For the year, type the last 2 digits. Note Enter the exact time and date.

  • Page 178: Error Log Display (Elog)

    JUL-14 2:00 PM 6. CPU APPLICATION (x) JUL-14 2:00 PM * = Port number (KX-TVS120: 1-6; KX-TVS220: 1-12; KX-TVS320: 1-24) Note The following tables display and explain the errors that the system can identify. Table 32 Device Error Log Indications...
  • Page 179 SYSTEM MAINTENANCE AND TROUBLESHOOTING Examples of a terminal display when errors are generated: Table 33 Error Indications at System Startup Indication Meaning ROM ERROR: Sum Error!! ROM checksum error. DISK ERROR: Initialize Error!! HDD initialization error. DISK ERROR: No System!! No system HDD present.

  • Page 180: Saving The System Data To The Backup Device (Save)

    When performing this operation, always wait until the process completion indication appears. WARNING Never save (back-up) and upload the "Program" without Panasonic Technical support. The memory required to save each data component is indicated below. 1. Program—approximately 2 Mbytes (See Warning above) 2.
  • Page 181 SYSTEM MAINTENANCE AND TROUBLESHOOTING Type SAVE, then Press RETURN. $ SAVE VPS Disk Data Save (VPS -> PC : Xmodem) 1: Program 2: Parameters 3: System Prompts 4. User Prompts-1 5. User Prompts-2 6. Custom Service Menus 7. Personal Greetings 8.

  • Page 182: Loading New Or Saved Data To The Vps (Load)

    SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2.8 Loading New or Saved Data to the VPS (LOAD) Use the LOAD command to install new data or to restore saved data to the VPS. Execute this command for each data file. When performing this operation, always wait until the process completion indication appears before proceeding.

  • Page 183: Print All Of The Vps Parameters (Gprn)

    SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2.9 Print All of the VPS Parameters (GPRN) Use the GRPN command to print all VPS parameter settings (output to screen). Use Ctrl-C at any time to stop printing. Type GPRN, then Press RETURN. $ GPRN 0: All Parameters 1: Mailbox Setting 2: Class of Service Setting...

  • Page 184: Custom Service Report (Crep)

    SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2.11 Custom Service Report (CREP) Use the CREP command to display the Custom Service menu access count, the keypad assignments, message recording status and the tree-structure of the Custom Service. Type CREP, Press Space, Enter the Custom Service number (1-100), and Press RETURN. Custom [100] (System) (Access: 9 ) (Menu Msg.

  • Page 185: Custom Service Menu Access Count Clear (Cclr)

    Use the MWL command to specify the number of times the VPS will attempt to turn on the Message Waiting Lamp of the called extension. Apply this setting when a PBX other than the Panasonic KX-T series telephone system is used. $ MWL Current Setting of M.W.L.

  • Page 186: Setting Minimum Recording Length (Mrl)

    SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2.14 Setting Minimum Recording Length (MRL) Use the MRL command to specify the minimum message recording length (0-3 s). Messages shorter than the specified minimum recording length are discarded from the mailbox. Note The minimum recording length can only be set using this command. Type MRL, then Press RETURN.

  • Page 187: Utility Command List (Help)

    SYSTEM MAINTENANCE AND TROUBLESHOOTING Blank: The prompt has not been recorded (but the default [System Prompt] is active)—WILL BE HEARD Prompt No.: The prompt has been recorded—WILL BE HEARD Prompt No. with an*: The prompt has been recorded but is turned off— WILL NOT BE HEARD "OFF": The prompt has never been recorded and the default...

  • Page 188: Quick Setup (Qset)

    SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2.17 Quick Setup (QSET) Use the QSET command initially to setup the VPS very roughly when you use it for the first time or after system initialization. Note Quick setup requires VT100 emulation software. Type QSET, then Press RETURN. 7.2.18 Circuit Condition Display (LMON) Use the LMON command to display the circuit condition every 1.5 s.

  • Page 189: Touchtone Information Display (Putd)

    SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2.19 Touchtone Information Display (PUTD) Use the PUTD command to display the touchtones the VPS receives and sends. In addition to the touchtones, the following will be displayed—the Incoming Call Service (Voice Mail, Automated Attendant, Custom, and Interview) entered by the caller and the time periods that the ports are enabled.

  • Page 190: Wait For Caller Id (Wcid)

    SYSTEM MAINTENANCE AND TROUBLESHOOTING Sample display: $ PUTD Target Port for Debug : * * * * * * * * * * * * * * * * * * * * * * * * Don't leave enabled after troubleshooting. [1] DTMF:3 [1] DTMF:8 [1] A.Attend...

  • Page 191: System Reports

    SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.3 SYSTEM REPORTS The System Administrator is able to generate 8 System Reports to monitor VPS operating status. The reports can be displayed on a data terminal or printed. The terminal or printer must be connected to the RS-232C port. (The System Manager is also able to output System Reports.) To select the System Reports Menu, follow the menu path as shown: System Administration Top Menu-2-1...

  • Page 192: Mailbox Assignments

    SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.3.1 Mailbox Assignments The Mailbox Assignments report provides information about the applied mailbox authorized features and current parameter settings. Note Depending on the PBX extension numbering, the mailbox numbers might be 2- to 5-digit long. To select the Mailbox Assignments Report, follow the menu path as shown: System Administration Top Menu-2-1-1 **Mailbox Assignments JUL-28-2001 11:30 AM **...
  • Page 193 SYSTEM MAINTENANCE AND TROUBLESHOOTING * * COS Assignments JUL-29-2001 11:30 AM * * (pr) (mbox/ dl/ md) ----- ----- ----- COS: Class of Service number Personal Greeting Length RtN: New Message Retention RtS: Saved Message Retention Time Message Length Time CaN: Maximum Message (Un=Unlimited)

  • Page 194: System Service Report

    SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.3.3 System Service Report The System Service Report provides information about the VPS's usable ports, trunk (CO line) groups and Holiday Services. It also indicates the services assigned to each VPS port and each trunk (CO line) group (for Day, Night, Lunch and Break modes), each Holiday Service, and all incoming and outgoing call services.

  • Page 195: Call Account Report

    SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.3.4 Call Account Report The VPS can store information for up to 64 outgoing calling sequences (for accounting and billing purposes). Outgoing calling information includes the mailbox numbers that executed outgoing calls, the telephone numbers called, the call dates, and call duration times. When the number of outgoing calling sequences reaches 64, the first 10 items are automatically sent to the terminal.

  • Page 196: Port Usage Statistics Clear

    SYSTEM MAINTENANCE AND TROUBLESHOOTING ** Port Usage Report FEB-21-2001 12:10 PM** FROM : : FEB-13-2001 6:08 PM Port Connect Time 01:43:34 00:03:41 00:00:02 00:00:01 00:01:03 00:00:55 00:00:00 00:00:00 00:00:00 00:00:00 00:00:00 00:00:00 00:00:01 00:00:00 00:00:00 00:00:00 00:00:00 00:00:00 00:00:00 00:00:00 00:00:28 00:00:00 00:00:00...

  • Page 197: Disk Usage Report

    SYSTEM MAINTENANCE AND TROUBLESHOOTING System Reports - System Report Clear - Port Usage Statistics Clear May I clear port usage report data? (Y/N) : = Type [Y] (yes) or [N] (no). If "Y" is entered, the system will clear the data. Wait until "Port Usage Report Data Cleared!!"...

  • Page 198: Disk Usage Statistics Clear

    SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.3.8 Disk Usage Statistics Clear The Disk Usage Report can be cleared of all values and prepared for use again. To clear the Disk Usage Report, follow the menu path as shown: System Administration Top Menu-2-2-2 System Reports - System Report Clear - Disk Usage Statistics Clear May I clear disk usage report data ? (Y/N) : = Type [Y] (yes) or [N] (no).

  • Page 199: Mailbox Usage Statistics Clear

    SYSTEM MAINTENANCE AND TROUBLESHOOTING ** Mailbox Usage Report JAN-4-2001 7:46 PM** MBOX:1111 [JONE BLUE] MSGs Received MSGs MSGs FROM : : JAN-3-2001 9:53 AM Subscriber Access Time 00:00:40 MBOX Use Time 00:00:12 of 01:40:00 ( 1% Used) Feature Usage Beep Extn.

  • Page 200: Fax Call Report

    SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.3.11 Fax Call Report The Fax Call Report provides information about fax transfer when the VPS receives a fax signal. It includes the fax data receiving date, the port number used, and the fax transfer status for up to 64 fax messages.

  • Page 201: Remote Programming (Kx-Tvs320 Only)

    SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.4 REMOTE PROGRAMMING (KX-TVS320 Only) There are 2 methods available for VPS programming: • Method 1—On-Site Programming Using RS-232C Connect the programming terminal with a serial cable with an RS-232C connector to the VPS (see 2.8 TERMINAL CONNECTION). •...
  • Page 202 SYSTEM MAINTENANCE AND TROUBLESHOOTING > Likewise, access via RS-232C will be denied while remote access is established; the display will show the same message, "Another Terminal Connected". After terminating the remote access, the VPS will automatically initialize the internal modem. It is not possible to re-access during the initialization (about 30 s). If you try to re-establish the remote access during the initialization period, the display will show "Another Terminal Connected".

  • Page 203: Troubleshooting Guide

    SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.5 TROUBLESHOOTING GUIDE Table 35 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Nothing is heard from the • Improper connection of jacks. • Confirm that you are using the VPS when accessing the correct extension number for • Bad connection with PBX. VPS.
  • Page 204 SYSTEM MAINTENANCE AND TROUBLESHOOTING Table 35 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Line disconnection occurs • Improper setting of the • Adjust the transfer sequence to while transferring an outside sequence. that of the connected PBX and call. reset (see "Operator Transfer •...
  • Page 205 SYSTEM MAINTENANCE AND TROUBLESHOOTING Table 35 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Unable to access the • Improper setting of the • Readjust the number of digits in mailbox. mailbox number. the mailbox number (see "Mailbox Number" in Table 40 in B2 SYSTEM ADMINISTRATION—...
  • Page 206 SYSTEM MAINTENANCE AND TROUBLESHOOTING Table 35 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Unable to make an Intercom • Improper setting of the • Adjust the Intercom Paging Paging for groups. Intercom Paging access code. access code to that of the connected PBX (see "Paging Code for Group 1-16"...

  • Page 207: Specifications

    Message Waiting Lamp: Programmable Touchtone sequence Main CPU: 16-bit microprocessor Hard Disk Capacity: • KX-TVS120: Approximately 32 h • KX-TVS220: Approximately 64 h • KX-TVS320: Approximately 128 h Number of Mailboxes: • KX-TVS120: Maximum 64 • KX-TVS220 and KX-TVS320: Maximum 1024...
  • Page 208 • KX-TVS120: 2-conductor cable • KX-TVS220: 2-conductor cable • KX-TVS320: 2-conductor cable In case of DPT: • KX-TVS120: 4-conductor cable with DPT interface • KX-TVS220: 4-conductor cable with DPT interface • KX-TVS320: 4-conductor cable with DPT interface Data Port: RS-232C interface port Operating Temperature: Please see Table 5 in 2.1.3 Environmental Requirements.

  • Page 209: System Features

    SYSTEM FEATURES Appendix A SYSTEM FEATURES Installation Manual...

  • Page 210: Appendix A System Features

    Group" in Glossary. Auto Configuration creates mailboxes by obtaining extension • See "System Components" in (DPT Integration numbers from the Panasonic KX-T series 1.3.2 System Components. Only) telephone system that uses DPT Integration. • See 4.1 GUIDELINES FOR Also sets the time and date automatically by DPT INTEGRATION.
  • Page 211 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES Auto Forwarding moves or copies unretrieved messages from • See "Private Message" in this one mailbox to another, after a specified Table. period of time. This service is only available • See "Authorization for Auto to subscribers (you cannot auto forward Forwarding"...
  • Page 212 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES Call Services include a series of both incoming and • See "Port Service Setting" in outgoing call services. 5.1.3 Starting the Quick Incoming Call Services: Automated Setup. Attendant Service, Voice Mail Service, • See "Incoming Call Service" in Interview Service, Custom Service.
  • Page 213 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES Caller ID Call allows the System Administrator to assign up • See 4.1 GUIDELINES FOR Routing to 120 Caller ID numbers and program the DPT INTEGRATION. (DPT Integration route for the calls from these assigned •...
  • Page 214 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES Caller Name allows the System Administrator to assign up • See 4.1 GUIDELINES FOR Announcement— to 120 Caller ID numbers. Each Caller ID DPT INTEGRATION. System number can have a caller name recorded by •...
  • Page 215 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES Calling a Beeper allows a subscriber to be notified by a beeper • See "Dial Number" and "Type when he has message(s). If the beeper has a of Device" in Table 42 in display, it is possible to send to it a callback B2 SYSTEM number.
  • Page 216 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES Class of Service There are 62 COS levels for subscribers. • See 7.3.2 COS (Class of (COS) Service) Assignments. COS 63 is for the Message Manager and COS 64 is for the System Manager. •...
  • Page 217 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES Covering Extension forwards calls to a second extension when the • See "Covering Extension" in first extension's subscriber is not available to Table 41 in B2 SYSTEM take the call. The caller can also access the ADMINISTRATION—...
  • Page 218 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES Department Dialing is a speed-dialing feature that permits the • See 5.4.2 Department Dialing. caller to quickly reach the desired extension • See "Department Dialing" in by dialing a 1 digit number either during or B5.1 Automated Attendant after the playing of the Department Dialing Parameters.
  • Page 219 • See Section 4 INTEGRATING Caller ID, Time Synchronization with PBX, THE VPS WITH THE Two-Way Record and Two-Way Transfer. PANASONIC KX-T DIGITAL PBX. Note: Depending on the model and/or the • See "DPT Integration" in software version of the connected PBX, you Glossary.
  • Page 220 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES External Message allows a subscriber to send a message to • See "The Extension of the Delivery Service several subscribers and non-subscribers Owner" in Table 41 in (including outside parties) at a specified time B2 SYSTEM (or immediately).
  • Page 221 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES Fax Management allows the VPS to automatically route an • See "Fax Management (1-5-7- incoming fax signal to a specific fax machine. 8)" in 5.2.2 Custom Service Up to 2 fax machines can be assigned using Features.
  • Page 222 Signaling?. called extension is not known. Touchtone • See Section 3 INTEGRATING Integration works with the Automated THE VPS WITH PANASONIC Attendant Service to enable the VPS to KX-T PHONE SYSTEMS. immediately recognize the state of the call (busy, answered, ringing, etc.) and improve •...
  • Page 223 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES Intercom Paging permits callers to page subscribers by PBX • See 4.1 GUIDELINES FOR (DPT Integration paging (there are different kinds of PBX DPT INTEGRATION. Only) paging, and these can be specified by VPS •...
  • Page 224 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES Interview Service plays a set of recorded questions when a • See 5.2.9 Interview Service. caller accesses the service. The caller is • See "Interview Mailbox provided an opportunity to answer each Number" in Table 41 in question after it has been asked.
  • Page 225 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES Live Call Screening permits the subscriber to monitor incoming • See 4.1 GUIDELINES FOR (DPT Integration calls as messages are being recorded. The DPT INTEGRATION. Only) subscriber has the option of answering calls •...
  • Page 226 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES Logical Extension is an extension that always receives calls • See "All Calls Transfer to (All Calls Transfer directly into its mailbox. This feature is used Mailbox" in Table 41 in to Mailbox) by subscribers that are often unavailable or B2 SYSTEM that do not have a telephone.
  • Page 227 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES Message Delivery allows a subscriber to check the status of • See 3.2 Checking Mailbox Status messages that have been sent. The sending Distribution in the Subscriber's subscriber has the option of canceling any of Guide.
  • Page 228 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES Message Transfer allows the subscriber to transfer messages to • See "Transferring Messages" in other mailboxes after playing. The subscriber D2 MANAGING THE can also add a personal comment at the GENERAL DELIVERY beginning of the message to be transferred if MAILBOX.
  • Page 229 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES Message Waiting automatically illuminates the message • See "Message Waiting Notification—Lamp waiting lamp on the subscriber's or the Notification from an SLT" in Message Manager's telephone when there are 3.1.4 PBX Requirements for unplayed messages waiting in the mailbox.
  • Page 230 VPS and PBX to work together as • See 2.7 CONNECTIONS. an integrated unit. Two integration options • See Section 3 INTEGRATING are available: Inband Integration and DPT THE VPS WITH PANASONIC Integration. KX-T PHONE SYSTEMS. • See Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX.
  • Page 231 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES Personal Greeting permits subscribers to record up to 4 personal • See 4.1 GUIDELINES FOR for Caller ID greetings for calls from pre-assigned Caller DPT INTEGRATION. (DPT Integration ID numbers. Each greeting supports up to 8 •...
  • Page 232 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES Play System Prompt allows the "Guidance for Recording" • See "Play System Prompt after After Personal message to be played for the caller after the Personal Greeting" in Table 44 Greeting "Personal Greeting". The "Guidance for in B3 SYSTEM Recording"...
  • Page 233 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES Remote Call allows a subscriber and the Message Manager • See 5.5.2 Entering a Mailbox. Forwarding Set to program his extension from a remote • See "Remote Call Forward to (DPT Integration location to forward various types of calls to a CO Setting"...
  • Page 234 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES Rotary Telephone provides guidance to callers using rotary • See "Other Parameters-Rotary Service telephone systems or when several seconds Telephone Service" in pass without anything being entered by the B6.7 Other Parameters. caller. •...
  • Page 235 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES Special Feature permits mailbox owners to use the following • See "Remote Call Forward to Authorization special features: Remote Call Forward to CO, CO", "Delete Message Delete Message Confirmation, Message Confirmation", "Authorization Waiting Notification, External Message for Message Notification", Delivery, and Auto Forwarding.
  • Page 236 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES Time Group is a time frame in which Day, Night, Lunch • See "Service Mode" and "Time and Break time periods can be programmed. Service" in this table. It is possible to assign up to 8 different Time •...
  • Page 237 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES Two-Way permits a subscriber to record two-way • See 4.1 GUIDELINES FOR Recording conversations into his mailbox. DPT INTEGRATION. (DPT Integration • See 4.4.9 Two-Way only) Recording Button Assignment via Station Programming. • See 4.4.12 Button Assignment via PC Programming.
  • Page 238 SYSTEM FEATURES Table 37 FEATURE DESCRIPTION REFERENCES Unlimited Message permits a mailbox owner to record two-way • See "Two-Way Recording" and Length conversations of unlimited length into his or "Two-Way Transfer" in this another person's mailbox (Two-Way table. Recording or Two-Way Transfer). The •...

  • Page 239: Appendix B System Administrator's Guide

    SYSTEM ADMINISTRATOR'S GUIDE Appendix B SYSTEM ADMINISTRATOR'S GUIDE Installation Manual...

  • Page 240: B1 System Navigation

    SYSTEM ADMINISTRATOR'S GUIDE B1 SYSTEM NAVIGATION Use either a VT100 or compatible terminal or other RS-232C terminals (ASCII Terminals) to perform System Administration, which includes the setting and changing of system parameters. This can be a personal computer with emulation software. Keyboard Use VT100 or Compatible Terminals When using a VT100 or compatible terminal, perform either of the following steps to choose...
  • Page 241 SYSTEM ADMINISTRATOR'S GUIDE Other RS-232C Terminals (ASCII Terminals) When using RS-232C Terminals, Type the number of the option desired and Press RETURN to choose menu options. Table 39 FUNCTIONS (1)-(9), then (RETURN) Typing any number 1 through 9 will select the corresponding option for that number.
  • Page 242 SYSTEM ADMINISTRATOR'S GUIDE 1. Mallbox 1. Program Setting 2. Class of Service 3. Port/Trunk Service 4. Service 1. Automated 1. Department Setting Attendant Dialing 2. Operator's Parameter 3. Alternate Extension 2. Custom Service Installation Manual...
  • Page 243 SYSTEM ADMINISTRATOR'S GUIDE Programming Menu Structure Diagram Mailbox No 1. Mailbox 1. Enter/Edit Entry Setting 2. Delete 1. Mailbox 2. Notification 1. Program 1. 1st Device Setting 3. Password Reset Setting 2. 2nd Device 4. Mailbox Listing 3. 3rd Device 3.
  • Page 244 SYSTEM ADMINISTRATOR'S GUIDE 1. Enter 5. System 1. System Group 1. Mailbox Parameter 2. Delete Assignment Group Setting 3. Listing 1. Enter 2. Extension 2. Delete Group 3. Listing 2. Time Group 1. Service Mode 1. Day Service Service 2. Lunch Service 2.

  • Page 245: B2 System Administration-Mailboxes

    SYSTEM ADMINISTRATOR'S GUIDE B2 SYSTEM ADMINISTRATION—MAILBOXES Up to 62 (KX-TVS120) or 1022 (KX-TVS220/KX-TVS320) subscriber Mailboxes can be created or edited by following the correct sequence of steps. To access the proper menu for mailbox setup, follow the menu path as shown: System Administration Top Menu-1-1-1-Mailbox No.
  • Page 246 SYSTEM ADMINISTRATOR'S GUIDE Table 41 Parameter Value Range Description/Function (Default) The Extension 2-5 digits Used to transfer calls through the VPS to a subscriber's of the Owner (None) mailbox. Any valid extension number including an Extension Group List number can be assigned. Note: If an Extension Group List number is assigned to a mailbox, all group members are able to share the information stored there.
  • Page 247 SYSTEM ADMINISTRATOR'S GUIDE Table 41 Parameter Value Range Description/Function (Default) Interview 2-5 digits Permits a mailbox owner to own an interview mailbox. The Mailbox (None) interview mailbox number must be an unassigned mailbox Number number. Note: The replies to an interview session constitute one message.
  • Page 248 Important Note: When the VPS calls to an outside line via a PRI (ISDN Primary Rate Access Interface) card of a Panasonic PBX, please be sure to add "#" after the telephone number (1112223333 in the example here): Example: 9P1112223333#PP123PP456PPX# Please contact your System Administrator for more explanation.
  • Page 249 SYSTEM ADMINISTRATOR'S GUIDE Table 42 Parameter Value Range Description/Function (Default) No. of Retries 0-9 times Specifies the number of times that a notification call to Device 1, 2, or 3 should be attempted after a busy or no answer condition is received. Busy Delay 0-120 min Specifies the time (in minutes) the VPS must wait after...
  • Page 250 SYSTEM ADMINISTRATOR'S GUIDE Table 43 Parameter Value Range Description/Function (Default) Telephone Up to 24 digits Specifies the telephone number to which the callers are Number 1, 2 (With the KX- forwarded when Remote Call Forwarding is set to a CO TD500) line.
  • Page 251 SYSTEM ADMINISTRATOR'S GUIDE Listing Mailboxes Follow the procedure below to display the mailbox number list. To display the list of all mailbox numbers, follow the menu path as shown: System Administration Top Menu-1-1-4 Installation Manual...

  • Page 252: Parameters

    SYSTEM ADMINISTRATOR'S GUIDE B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS The COS-Class of Service parameters define the set of services that are available to mailbox owners. A maximum of 64 (1-64) classes can be specified. A class of service number can be assigned for each mailbox.
  • Page 253 SYSTEM ADMINISTRATOR'S GUIDE Table 44 Parameter Value Range Description/Function (Default) Personal 8-60 s in 4 s Defines the maximum length of the personal greeting Greeting increments message that can be recorded by the subscriber. Length (16) This parameter applies to: •...
  • Page 254 PBX allows the conversation to be recorded. If set to "No", the recording will be automatically saved. Note: The Live Call Screening feature is available if DPT Voice Mail Integration is activated with a Panasonic KX-T series telephone system. Direct Mailbox 1.
  • Page 255 If set to "17", the Intercom Paging feature is activated for all groups. Note: The Intercom Paging feature is available if DPT Voice Mail Integration is activated with a Panasonic KX- T series telephone system. Prompt Mode 1. System Specifies the language used for voice prompts played for 2.
  • Page 256 SYSTEM ADMINISTRATOR'S GUIDE Table 44 Parameter Value Range Description/Function (Default) Personal 1. Yes If set to "Yes", subscribers can utilize the personal Greeting for 2. No greeting feature for Caller ID. (Yes) Caller ID 1. Yes If set to "Yes", subscribers can utilize the Caller ID Screening 2.
  • Page 257 SYSTEM ADMINISTRATOR'S GUIDE Table 44 Parameter Value Range Description/Function (Default) 1. Yes If set to "Yes", the message waiting lamp will illuminate Notification for 2. No when unplayed messages remain after the subscriber has Unreceived (Yes) accessed the mailbox for Subscriber Service. Message Device 1.
  • Page 258 SYSTEM ADMINISTRATOR'S GUIDE Table 44 Parameter Value Range Description/Function (Default) Forwarding 1. Copy Specifies if forwarded messages are to be retained in the Mode 2. Move original mailbox. When set to "Copy", copies of the (Move) messages are retained in the original mailbox after forwarding.
  • Page 259 SYSTEM ADMINISTRATOR'S GUIDE COS Nos. 63 & 64 (for Managers) To access the proper menu for Class of Service Numbers 63 & 64 for Managers, follow the menu path as shown: System Administration Top Menu-1-2-COS No.(63-64) Only the parameters listed below can be assigned for COS numbers 63 and 64. COS number 64 cannot assign the parameters relating to the Message Waiting Notification and the Remote Call Forward to CO features.
  • Page 260 (preprogrammed in the Mailbox Setting), or to any other telephone number. Note: The Remote Call FWD to CO feature is available if DPT Voice Mail Integration is activated with a Panasonic KX-T series telephone system. Important Note: With respect to PBX programming, it is possible that "Call Forward to CO"...
  • Page 261 SYSTEM ADMINISTRATOR'S GUIDE Table 45 Parameter Value Range Description/Function (Default) Beeper 1. Caller Permits the Message Manager to use the Callback Number Callback Select Entry feature. No. Entry 2. Without Mode 3. Before Caller After recording a message, the caller is asked 4.

  • Page 262: B4 System Administration-Port/Trunk Service

    SYSTEM ADMINISTRATOR'S GUIDE B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE One of 4 incoming call services can be assigned to each VPS port and each PBX trunk (CO line) group: Voice Mail, Automated Attendant, Interview, or Custom Service. The Port Assignment menu and Trunk Group Assignment menu allow the Company Greeting Number, Prompt Mode, Delayed Answer Time, and Time Group Number to be programmed.
  • Page 263 SYSTEM ADMINISTRATOR'S GUIDE Table 46 Parameter Value Range Description/Function (Default) Company 1-32 Specifies the company greeting to be played on the port. Greeting No. S: System Greeting The System Greeting is: "Good Morning/Afternoon/ N: None Evening. Welcome to the Voice Processing System". (System Greeting) Incoming Call...

  • Page 264: B4.2 Trunk Group Assignment

    SYSTEM ADMINISTRATOR'S GUIDE Port (1-24)-Night Mode To access the proper menu for Night Mode features for the selected port, follow the menu path as shown: System Administration Top Menu-1-3-1-Port No.(1-24)-2 Port (1-24)-Lunch Mode To access the proper menu for Lunch Mode features for the selected port, follow the menu path as shown: System Administration Top Menu-1-3-1-Port No.(1-24)-3 Port (1-24)-Break Mode...
  • Page 265 SYSTEM ADMINISTRATOR'S GUIDE Trunk (1-48)-Day Mode To access the proper menu for Day Mode features for the selected PBX trunk (CO line) group, follow the menu path as shown: System Administration Top Menu-1-3-2-Trunk Group No.(1-48)-1 Table 47 Parameter Value Range Description/Function (Default) Company...
  • Page 266 SYSTEM ADMINISTRATOR'S GUIDE Table 47 Parameter Value Range Description/Function (Default) Time Group Assigns a time group number to the trunk (CO line) group. Trunk (1-48)-Night Mode To access the proper menu for Night Mode features for the selected PBX trunk (CO line) group, follow the menu path as shown: System Administration Top Menu-1-3-2-Trunk Group No.(1-48)-2 Trunk (1-48)-Lunch Mode...

  • Page 267: B5 System Administration-Service Settings

    SYSTEM ADMINISTRATOR'S GUIDE B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS B5.1 Automated Attendant Parameters The Automated Attendant Service has 3 main functions: Department or Speed Dialing, Operator's Parameters, and Alternate Extension. To access the proper menu for Automated Attendant Parameters, follow the menu path as shown: System Administration Top Menu-1-4-1 Department Dialing...
  • Page 268 SYSTEM ADMINISTRATOR'S GUIDE Operator's Parameters Use these parameters to specify the operator's (operator 1, 2, 3) extensions and mailboxes, as well as how to treat operator-seeking calls. Operator's parameters can be individually set for Day, Night, Lunch and Break Modes. To access the proper menu for Operator's Parameters, follow the menu path as shown: System Administration Top Menu-1-4-1-2...
  • Page 269 Otherwise, you will get an error message. Operator's 2-5 digits Callers to Operator 1 are prompted to leave a message in Mailbox No. (KX-TVS120/ this mailbox depending upon how the Busy Coverage or KX-TVS220: No Answer Coverage modes are set. 998; KX-...
  • Page 270 SYSTEM ADMINISTRATOR'S GUIDE Table 49 Parameter Value Range Description/Function (Default) No Answer 1. Caller Select Specifies how to handle Operator 1 calls when not Coverage 2. Leave Message answered within the time period set by the "Operator No Mode 3. Disconnect Answer Time"...
  • Page 271 SYSTEM ADMINISTRATOR'S GUIDE Table 50 Parameter Value Range Description/Function (Default) Operator's 1-5 digits Specifies the extension number for Operator 2. Any Extension (None) valid extension number can be assigned. Operator's 2-5 digits Specifies the mailbox number for Operator 2. Callers to Mailbox No.
  • Page 272 SYSTEM ADMINISTRATOR'S GUIDE Operator's Parameters-Day Mode-Operator 3 Operator 3 receives operator-seeking calls when Operator 2 is busy or unanswered and Operator 2's parameters are set as follows: • Busy Coverage Mode—No Answer Coverage • No Answer Coverage Mode—next Operator To access the proper menu for Operator Parameters-Day Mode-Operator 3, follow the menu path as shown: System Administration Top Menu-1-4-1-2-1-3 Table 51...
  • Page 273 SYSTEM ADMINISTRATOR'S GUIDE Table 51 Parameter Value Range Description/Function (Default) No Answer 1. Caller Select Specifies how to handle Operator 3 calls when not Coverage 2. Leave Message answered within the time period set by the "Operator No Mode 3. Disconnect Answer Time"...
  • Page 274 SYSTEM ADMINISTRATOR'S GUIDE Alternate Extension Assignment Assigns extensions that should be transferred differently from the normal extension transfer sequence. Calls to the extensions in this group will be transferred following the sequence defined by "Alternate Extension Transfer Sequence" (see "Alternate Extension Transfer Sequence"...

  • Page 275: B5.2 Custom Service

    SYSTEM ADMINISTRATOR'S GUIDE Alternate Extension-Listing Lists all of the extensions registered in the alternate extension group. To access the proper menu for Alternate Extension-Listing Parameter, follow the menu path as shown: System Administration Top Menu-1-4-1-3-3 B5.2 Custom Service Custom Service is one of 4 incoming call services. By assigning a function to each key, you can provide callers with a customized key operation service.
  • Page 276 SYSTEM ADMINISTRATOR'S GUIDE Table 53 Parameter Value Range Description/Function (Default) Call Transfer Extn./Mbx/No Specifies the destination to which the call will be Anytime (Extn.) transferred. The "Extn." setting (enter "E") enables callers to be transferred directly to their intended party by dialing the extension number.
  • Page 277 SYSTEM ADMINISTRATOR'S GUIDE Table 53 Parameter Value Range Description/Function (Default) Keypad Any of the 14 services listed below (a-n) can be Assignment ( : d, 0: c assigned to the 0 through 9, , and # keys on the 0-9, , # Others: None) telephone keypad.

  • Page 278: B5.3 Caller Id Call Routing Parameters

    SYSTEM ADMINISTRATOR'S GUIDE Table 53 Parameter Value Range Description/Function (Default) Keypad (i) Subscriber Service—Allows the caller to access Assignment Subscriber Service. If this option is enabled, it is ( : d, 0: c strongly recommended that each subscriber 0-9, , # Others: None) establish a password;...
  • Page 279 SYSTEM ADMINISTRATOR'S GUIDE Caller ID Call Routing-Enter To access the proper menu for Caller ID Call Routing-Enter, follow the menu path as shown: System Administration Top Menu-1-4-3-1-Caller ID List No.(1-120) Table 54 Parameter Value Range Description/Function (Default) Caller ID No. P, O or Assigns the telephone number to which the VPS applies Up to 20 digits...
  • Page 280 SYSTEM ADMINISTRATOR'S GUIDE Caller ID Call Routing-Delete Permits specified Caller ID List numbers to be deleted from the list. To access the proper menu for Caller ID Call Routing-Delete, follow the menu path as shown: System Administration Top Menu-1-4-3-2-Caller ID List No.(1-120) Caller ID Call Routing-Listing Displays all Caller ID List numbers.

  • Page 281: B6 System Administration-System Parameter Settings

    SYSTEM ADMINISTRATOR'S GUIDE B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS B6.1 System Group Assignment To access the proper menu for System Group Assignment, follow the menu path as shown: System Administration Top Menu-1-5-1 System Group Assignment-Mailbox Group This parameter allows a caller to send a message simultaneously to several mailboxes. These mailboxes may be assembled into a list called a System Group Distribution List.
  • Page 282 SYSTEM ADMINISTRATOR'S GUIDE Table 55 Parameter Value Range Description/Function (Default) Group Name Up to 16 Specifies a group name. If a group name is not required, characters press RETURN, and specify the mailbox numbers. (None) Any alphanumeric character and [(space)] can be used. Member 2-5 digits Specifies mailbox numbers belonging to this group.
  • Page 283 SYSTEM ADMINISTRATOR'S GUIDE Extension Group-Enter To access the proper menu for Extension Group-Enter, follow the menu path as shown: System Administration Top Menu-1-5-1-2-1-Group List No. Table 56 Parameter Value Range Description/Function (Default) Group List 2-5 digits Specifies any vacant extension number. (None) Note: The Extension Group List number can be assigned as "The Extension of the Owner"...

  • Page 284: B6.2 Time Group Service

    SYSTEM ADMINISTRATOR'S GUIDE B6.2 Time Group Service A Time Group is a time frame in which Day/Night, Lunch and Break time periods can be programmed. The VPS maintains 8 Time Groups, and each of which can be assigned a specific setting. It is necessary to assign a specific Time Group for use in each Port and Trunk Service in its Day Mode setting menu (see "Time Group No."...
  • Page 285 Administrator changes it again, even after the power is cut and restored. PBX Control Mode is available only if DPT Integration is activated with a Panasonic KX-T series telephone system. If PBX Control Mode does not function after it has been selected, the VPS will operate in Automatic Mode.
  • Page 286 SYSTEM ADMINISTRATOR'S GUIDE Note Break Service and Lunch Service are only available when they are in Day Service period. If Break 3 Service is out of Day Service period, for example, Break 3 Service does not work. To access the proper menu for Time Group Service-Time Service for the selected time group, follow the menu path as shown: System Administration Top Menu-1-5-2-2-Time Group No.(1-8) Time Service-Time Group (1-8)-Day Service...
  • Page 287 SYSTEM ADMINISTRATOR'S GUIDE Table 59 Parameter Value Range Description/Function (Default) 1-12: h Specifies the "Start" and "End" times of the Lunch Service. (Start/End) 00-59: min AM/PM: a.m./p.m. (None) (Start/End) Time Service-Time Group (1-8)-Break Service To access the proper menu for Break Service for the selected time group, follow the menu path as shown: System Administration Top Menu-1-5-2-2-Time Group No.(1-8)-3 Table 60...

  • Page 288: B6.3 Holiday Setting

    SYSTEM ADMINISTRATOR'S GUIDE B6.3 Holiday Setting You can program special settings for up to 20 Holiday Services. On the day(s) specified as holiday(s), settings in this parameter have priority over settings for Trunk Service, Port Service and Caller ID Call Routing. When setting specific day(s) as holiday(s), you have the following 2 options: •...
  • Page 289 SYSTEM ADMINISTRATOR'S GUIDE Table 61 Parameter Value Range Description/Function (Default) Date MM/DD-MM/DD Specifies the day or the range of days on which to enable Holiday Service setting. MM/DD (MM: Month • If you want to set a single day as a holiday, specify DD: Day) only one date.

  • Page 290: B6.4 Daylight Saving Time (Dst)

    SYSTEM ADMINISTRATOR'S GUIDE Table 61 Parameter Value Range Description/Function (Default) Trunk Affected Trunk No. Specifies the trunk (CO line) number on which the (1-48) Holiday Service setting is activated. The unspecified trunks (CO lines) provide the usual incoming call service. Note: Pressing [(back space)] will clear the parameter.

  • Page 291: B6.5 Prompt Setting

    SYSTEM ADMINISTRATOR'S GUIDE Table 62 Parameter Value Range Description/Function (Default) Start Date/End MM: Month Specifies the starting and ending dates of daylight Date DD: Day saving time. The VPS advances 1 h on the starting date (None) of daylight saving time, and restores the time on the ending date.
  • Page 292 SYSTEM ADMINISTRATOR'S GUIDE Table 63 Parameter Value Range Description/Function (Default) System Prompt Assigns a selection number (1-9) to each prompt. Callers Selection (None) use the numbers to select the desired language for their Number message prompts. This setting is required when either one or both of the following parameters are set to "Selective".

  • Page 293: B6.6 System Caller Name Announcement

    SYSTEM ADMINISTRATOR'S GUIDE B6.6 System Caller Name Announcement Up to 120 Caller ID numbers can be assigned to announce prerecorded Caller ID caller names when extension users listen to messages from the assigned numbers left in their mailbox. Extension users can also hear caller names when the VPS forwards calls from the assigned numbers to them (Caller ID Screening).

  • Page 294: B6.7 Other Parameters

    SYSTEM ADMINISTRATOR'S GUIDE System Caller Name Announcement-Delete Deletes specified Caller ID List numbers from the list. To access the proper menu for System Caller Name Announcement-Delete, follow the menu path as shown: System Administration Top Menu-1-5-6-2-Caller ID List No.(1-120) System Caller Name Announcement-Listing Displays all Caller ID List numbers.
  • Page 295 SYSTEM ADMINISTRATOR'S GUIDE Table 65 Parameter Value Range Description/Function (Default) Numbering 2-5 digits Specifies the first 1 or 2 digits of the PBX extension Plan consisting numbers. You can add up to 16 entries to the list. Each entry 1-16 of 0-9, X can contain 2-5 digits "0-9", and a letter "X"...
  • Page 296 SYSTEM ADMINISTRATOR'S GUIDE Other Parameters-Dialing Parameter To access the proper menu for Dialing Parameter, follow the menu path as shown: System Administration Top Menu-1-5-7-2 Table 66 Parameter Value Range Description/Function (Default) Number of 0-8 digits Specifies the number of digits necessary to access an Digits outside (CO) line.
  • Page 297 SYSTEM ADMINISTRATOR'S GUIDE Table 66 Parameter Value Range Description/Function (Default) Outgoing Call Up to 12 digits Specifies the sequence of codes used by the VPS when Setup consisting of calling a CO line. You can set up to 12 digits. The Sequence default value is "T".
  • Page 298 SYSTEM ADMINISTRATOR'S GUIDE Table 67 Parameter Value Range Description/Function (Default) Message Port No. Specifies the port numbers used for the Message Waiting Waiting Lamp (1-24) Notification Lamp feature. Ports The VPS turns on the Message Waiting Lamp of the extension using the port specified in this parameter. At least 1 port must be specified.
  • Page 299 SYSTEM ADMINISTRATOR'S GUIDE Other Parameters-External Message Delivery Controls the handling of External Message Delivery calls. To access the proper menu for External Message Delivery, follow the menu path as shown: System Administration Top Menu-1-5-7-4 Table 68 Parameter Value Range Description/Function (Default) Retry Times 0-9 times...
  • Page 300 SYSTEM ADMINISTRATOR'S GUIDE Table 68 Parameter Value Range Description/Function (Default) Company's Up to 32 digits Specifies the Company's Telephone Number. When the Telephone No. (None) recipient has failed to retrieve the sender's message because of incorrect password entries, the VPS announces the Company's Telephone Number for him to call in order to retrieve it.
  • Page 301 SYSTEM ADMINISTRATOR'S GUIDE Table 69 Parameter Value Range Description/Function (Default) Redialing 1. 15 s Specifies the interval between the voice guidance Cancel Timing 2. 30 s messages that ask if continuous redials are to be 3. 45 s attempted during call holding. 4.
  • Page 302 SYSTEM ADMINISTRATOR'S GUIDE To access the proper menu for Intercom Paging Parameter, follow the menu path as shown: System Administration Top Menu-1-5-7-7 Table 71 Parameter Value Range Description/Function (Default) Intercom Up to 12 digits con- Specifies the intercom paging sequence required by Paging the PBX.
  • Page 303 PBX. 0-9, ,# for each Paging Code group Note: The Intercom Paging Group Number available for All Groups (KX-TVS120/ for each subscriber is determined on a COS-by-COS KX-TVS220: basis. Group 1-8: 331-338; All Groups [Group 17]: 33 )
  • Page 304 SYSTEM ADMINISTRATOR'S GUIDE Table 72 Parameter Value Range Description/Function (Default) Alternate Fax 2-5 digits Specifies the alternate fax extension number. When the Extension No. (None) main fax extension is busy or does not answer within the specified "Fax No Answer Time", the VPS forwards the fax call to the alternate fax extension.
  • Page 305 SYSTEM ADMINISTRATOR'S GUIDE Table 72 Parameter Value Range Description/Function (Default) Fax Notification 1. No If set to "Mbx", the VPS will leave the number of Mode 2. Mbx successfully received fax calls in the Fax Manager's 3. Ext mailbox. (No) Example: "You have 1 FAX message".

  • Page 306: B7 System Administration-Hardware Settings

    SYSTEM ADMINISTRATOR'S GUIDE B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS For System Administration (system setup, mailbox setup, and system diagnosis), an RS-232C terminal must be connected to the serial interface of the VPS. To access the proper menu for Hardware Setting, follow the menu path as shown: System Administration Top Menu-1-6 B7.1 RS-232C Parameters To access the proper menu for RS-232C Parameter, follow the menu path as shown:...

  • Page 307: B7.2 Port Setting

    SYSTEM ADMINISTRATOR'S GUIDE B7.2 Port Setting To access the proper menu for Port Setting, follow the menu path as shown: System Administration Top Menu-1-6-2 Port Setting Menu To access the proper menu Port Setting Menu for the selected port, follow the menu path as shown: System Administration Top Menu-1-6-2-Port No.(1-24) Note...

  • Page 308: B7.3 Pbx Interface Parameters

    These parameters specify how the VPS will initiate and control call transfers, setup outgoing calls, and control message waiting lamps on extensions. The procedure for verifying the correct code sequences for non-Panasonic KX-T series telephone systems is to manually execute the sequences from a single line telephone (SLT) with the PBX.
  • Page 309 SYSTEM ADMINISTRATOR'S GUIDE Table 77 KX-T series Other T1232/ TD816/ PBX Type Manu- T308 T616 T336 TD1232/ TD500 facturers series TA1232/TD308 Integration None None None None None None None None *DPT *DPT Mode Inband Inband Inband Inband Inband Inband Operator Transfer Sequence Extension...
  • Page 310 KX-T series telephone system, the Inband Signaling Parameters will automatically default to the proper codes. This is available with any of the following Panasonic KX-T series telephone systems: T1232, TA series, T96, T336, TD816, TD1232, TA1232, TD500, and TD308. 3. DPT—The VPS communicates with the PBX via the DPT interface.
  • Page 311 SYSTEM ADMINISTRATOR'S GUIDE Table 79 Parameter Value Range Description/Function (Default) Operator The VPS performs this sequence when transferring calls Transfer (FX) to the operator's extension. Sequence Extension The VPS performs this sequence when transferring calls Transfer (FX) to any extension except the operator's. Sequence Alternate The VPS performs this sequence when transferring calls...
  • Page 312 SYSTEM ADMINISTRATOR'S GUIDE To access the proper menu for Inband Signaling Parameters, follow the menu path as shown: System Administration Top Menu-1-6-3-2 The following parameters can be programmed using "0-9", " ", "#", and "A-D". Table 80 Parameter Value Range Description/Function (Default) Ringback...
  • Page 313 SYSTEM ADMINISTRATOR'S GUIDE Table 81 KX-T series TD816/ Other Parameter T1232/ TD1232/ Manufacturers T308 T616 T336 TD500 TA series TA1232/ TD308 Ringback Busy Reorder Answer Forward to VM Ringing Forward to VM Busy Forward to Other Extension Confirmation Disconnect N/A: Not available Installation Manual...
  • Page 314 SYSTEM ADMINISTRATOR'S GUIDE Digit Translation Table Parameters Use the Digit Translation Table to translate the Follow On ID Signal from the PBX into the proper codes for the VPS. This translation table is only effective for the incoming signal. To access the proper menu for Digit Translation Table Parameters, follow the menu path as shown: System Administration Top Menu-1-6-3-3 Digit Translation Table Parameters-Inter-Digit Timeout...
  • Page 315 Description/Function (Default) Extension No. 2-4 digits Specifies the extension number of each VPS port. of the VPS port (KX-TVS120: 1-24 165-170 [Port 1-6]; Note: Extension numbers of the VPS ports will KX-TVS220: automatically be assigned when: (1) Auto 165-170 [Port 1-6],...
  • Page 316 SYSTEM ADMINISTRATOR'S GUIDE Installation Manual...

  • Page 317: Appendix C System Manager's Guide

    SYSTEM MANAGER'S GUIDE Appendix C SYSTEM MANAGER'S GUIDE Installation Manual...

  • Page 318: C1 Accessing The System Manager'smailbox

    System Programming. The System Manager's password is assigned through the System Manager's Service. Note • If your VPS is the KX-TVS120 or KX-TVS220, the mailbox number is 999 by default. • If your VPS is the KX-TVS320, the mailbox number is 9999 by default. To Access the System Manager's Mailbox Dial the Extension Number connected to the Voice Mail Service.
  • Page 319 SYSTEM MANAGER'S GUIDE You have (number) new message(s). To receive the message, press [1]. To deliver a message, press [2]. To customize your mailbox, press [3]. To check the mailbox distribution, press [4]. For a system report, press [5]. For other features, press [6]. To end this call, press [ ].

  • Page 320: C2 Setting Up Mailboxes

    SYSTEM MANAGER'S GUIDE C2 SETTING UP MAILBOXES The System Manager's primary function is to create mailboxes for new subscribers and to maintain system organization by deleting unneeded passwords and mailboxes. Note While the System Administrator programs via a personal computer, the System Manager cannot set up mailboxes.
  • Page 321 SYSTEM MANAGER'S GUIDE Press [2] to accept the entry. As each parameter plays: Press [1] to enter the new parameter or [2] to leave the parameter unchanged. Enter the parameter. Confirm the new parameter is correct and Press [2] to accept it. The All Calls Transfer to Mailbox parameter is the last parameter to be entered.
  • Page 322 SYSTEM MANAGER'S GUIDE Deleting a Mailbox Password When a password is forgotten, the System Manager must delete the password before it can be reassigned by the subscriber. Log in the Main Menu. Press [6] for Other Features. Press [1] for the Mailbox Setup. Press [3] for Password Reset.

  • Page 323: C3 Setting Cos (Class Of Service) Parameters

    SYSTEM MANAGER'S GUIDE C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Class of Service defines the set of VPS services available to mailbox owners. A maximum of 64 Class of Services can be established. Each Class of Service can be set using the telephone. COS No.63 and No.64 are assigned to the Message Manager and the System Manager respectively.
  • Page 324 SYSTEM MANAGER'S GUIDE Note While the System Administrator programs via a personal computer, the System Manager cannot set COS parameters. The VPS plays "Sorry, this function is not available". Log in the Main Menu. Press [6] for Other Features. Press [2] to set Class of Service. Type the Class of Service Number (1-64).
  • Page 325 SYSTEM MANAGER'S GUIDE Message Length The current setting plays. Press [1] to change the current length. Type the message length (1-6 min or 0: unlimited). Confirm the entry is correct and Press [2] to accept it. Number of Messages The current setting plays. Press [1] to change the current number. Type the number of messages (5-100).

  • Page 326: Play System Prompt After Personal Greeting

    SYSTEM MANAGER'S GUIDE Play System Prompt after Personal Greeting The current setting plays. Press [1] to change the setting (enable or disable). Confirm the entry is correct and Press [2] to accept it. Call Waiting on Busy The current setting plays. Press [1] to change the setting (enable or disable). Confirm the entry is correct and Press [2] to accept it.
  • Page 327 SYSTEM MANAGER'S GUIDE Subscriber Service Prompt Mode The current setting plays. Press [1], [2], or [3] to change the desired mode. • [1] System Prompt • [2] User 1 Prompt • [3] User 2 Prompt Confirm the entry is correct and Press [4] to accept it. Remote Call Forward to CO The current setting plays.

  • Page 328: Caller Id Screening

    SYSTEM MANAGER'S GUIDE Caller ID Screening The current setting plays. Press [1] to change the setting (enable or disable). Confirm the entry is correct and Press [2] to accept it. Message Notification The current setting plays. Press [1] to change the setting (enable or disable). If the Message Notification is enabled, go to Step 24b below.
  • Page 329 SYSTEM MANAGER'S GUIDE External Message Delivery The current setting plays. Press [1] to change the setting (enable or disable). If the External Message Delivery is enabled, set the prompt mode for receiving External Delivery Messages (go to Step 25b below). The current prompt mode plays.

  • Page 330: C4 Setting The System Clock

    SYSTEM MANAGER'S GUIDE C4 SETTING THE SYSTEM CLOCK The system clock can be set directly from the telephone. It is important to set the exact time because Message Waiting Notification, External Message Delivery, redialing and rescheduling of External Message Delivery, and Automatic Message Deletion are all scheduled using this setting.
  • Page 331 SYSTEM MANAGER'S GUIDE Note Press [0] for help. "For example, to enter January, press 1 and #". Type the day and Press [#]. Type the last 2 digits of the year and Press [#]. Press [2] to accept the date. Installation Manual...

  • Page 332: C5 Changing The Service Mode Setting

    SYSTEM MANAGER'S GUIDE C5 CHANGING THE SERVICE MODE SETTING The VPS automatically activates the appropriate call handling method according to the Time Service setting (Day, Night, Lunch, and Break Services) for each Time Group 1-8; however, the System Manager or System Administrator can change the current call handling method by assigning a specific Service Mode to the desired Time Group.
  • Page 333 SYSTEM MANAGER'S GUIDE Follow the steps below to assign a Service Mode to each Time Group 1-8. Log in the main menu. Press [6] for other features. Press [4] to change Service Mode setting. Type the Time Group number (1-8). The VPS plays the current setting.

  • Page 334: C6 Changing The Company Greeting Setting

    SYSTEM MANAGER'S GUIDE C6 CHANGING THE COMPANY GREETING SETTING Company Greeting greets all incoming callers. The System Manager or System Administrator can choose the appropriate company greeting to each individual Time Service period (Day, Night, Lunch, and Break) for each port and trunk (CO line) group. The default is set at the System Greeting prior to factory shipment.
  • Page 335 SYSTEM MANAGER'S GUIDE Type the Company Greeting number 1-32. Confirm the entry is correct and Press [2] to accept it. Installation Manual...

  • Page 336: C7 Initializing The Internal Modem (Kx-Tvs320 Only)

    SYSTEM MANAGER'S GUIDE C7 INITIALIZING THE INTERNAL MODEM (KX-TVS320 Only) An internal modem card is installed prior to factory shipment. This card is necessary for programming and maintenance from remote locations. System Manager can initialize the internal modem through the telephone. Note While the System Administrator programs via a personal computer, the System Manager cannot initialize the internal modem.

  • Page 337: C8 Checking System Usage (System Reports)

    SYSTEM MANAGER'S GUIDE C8 CHECKING SYSTEM USAGE (SYSTEM REPORTS) The System Manager can generate 8 System Reports to help monitor the VPS operating status. The reports are sent from the RS-232C port to either a printer or a terminal. (The System Administrator is also able to output System Reports.) Obtaining System Reports Log in the Main Menu.
  • Page 338 SYSTEM MANAGER'S GUIDE example, to specify the mailbox range 1001 through 1209, enter 1001 in Step 5 and 1209 in Step 6. Note While the System Administrator programs via a personal computer, a System Report will not be generated. The System Report starts to be generated after the System Administrator has completed programming and system prompt [>] is displayed on the personal computer.

  • Page 339: C9 Delivering Messages

    SYSTEM MANAGER'S GUIDE C9 DELIVERING MESSAGES The System Manager can deliver the same message to all or specified subscribers' mailboxes. When delivering a message to specified mailboxes, he can check the distribution status of each message. Delivering Messages to All Mailboxes (Broadcasting Messages) The Broadcasting Messages feature allows the System Manager to deliver the same message to all subscribers at the same time.
  • Page 340 SYSTEM MANAGER'S GUIDE Press [2] to accept the number if it is correct. Note Press [2] to add mailbox numbers. Press [3] to review the mailing list. Press [ ] to cancel message transfer. Press [1] to record a message. Record the message at the tone and Press [1].
  • Page 341 SYSTEM MANAGER'S GUIDE Checking Mailbox Distribution Use this feature to check if messages have been delivered to recipients. Log in the Main Menu. Press [4] to check distribution status. Press [3] to cancel the message or delete verification. Note Press [1] to listen to messages. Press [1] twice to check the previous message. Press [2] to check the next message.

  • Page 342: C10 Customizing The System Manager'smailbox

    SYSTEM MANAGER'S GUIDE C10 CUSTOMIZING THE SYSTEM MANAGER'S MAILBOX In order to ensure system security, establish a password consisting of up to 10 numeric characters. Anyone requesting access to the System Manager's service will be required to enter this password before proceeding. Note While the System Administrator programs via a personal computer, the System Manager cannot access this service.

  • Page 343: C11 Listening To System Manager Messages

    SYSTEM MANAGER'S GUIDE C11 LISTENING TO SYSTEM MANAGER MESSAGES Log in the Main Menu. The VPS plays the number of new messages. Press [1] to listen to the messages. The VPS plays each message, identifying the sender and indicating when the message was recorded.
  • Page 344 SYSTEM MANAGER'S GUIDE Installation Manual...

  • Page 345: Appendix D Message Manager's Guide

    MESSAGE MANAGER'S GUIDE Appendix D MESSAGE MANAGER'S GUIDE Installation Manual...

  • Page 346: D1 Accessing The Message Manager'smailbox

    Message Manager's Service. Note • If your VPS is the KX-TVS120 or KX-TVS220, the mailbox number is 998 by default. • If your VPS is the KX-TVS320, the mailbox number is 9998 by default. To Access the Message Manager's Mailbox Dial the Extension Number connected to the Voice Mail Service.
  • Page 347 MESSAGE MANAGER'S GUIDE You have (number) new message(s). To transfer General Delivery Mailbox messages, press [1]. To set up message waiting notification, press [2]. To customize your mailbox, press [3]. To set the clock, press [4]. To modify message, press [5]. To set station call forwarding, press [6].

  • Page 348: D2 Managing The General Delivery Mailbox

    MESSAGE MANAGER'S GUIDE D2 MANAGING THE GENERAL DELIVERY MAILBOX One of the Message Manager's functions is to check the General Delivery Mailbox for messages and transfer them to the appropriate mailbox or mailboxes (System Group Distribution Lists may be used). This can be done at any time using the telephone. Listening to Messages The Message Manager can monitor the status of the General Delivery Mailbox through his mailbox.
  • Page 349 MESSAGE MANAGER'S GUIDE The VPS plays the first (next/last) message. Press [7] to transfer the message. Type the destination mailbox number. Press [2] to accept the number. Press [2] to transfer with comment. Note Press [1] to transfer messages without comment. Press [3] to add a mailbox number. Press [4] to review the Mailing List.

  • Page 350: D3 Setting Up Message Waiting Notification

    MESSAGE MANAGER'S GUIDE D3 SETTING UP MESSAGE WAITING NOTIFICATION The VPS can notify the Message Manager when unplayed messages are waiting in his mailbox. Two types of Message Waiting Notification are available: Notification by Message Waiting Lamp and Notification by Calling. Setting Message Waiting Lamp Status The VPS illuminates the message waiting lamp on the extension when a new message is recorded in the Message Manager's Mailbox.
  • Page 351 MESSAGE MANAGER'S GUIDE Press [2] to set Message Waiting Notification. Press [2] to change the Device Status. Type the device number (1-3). Note If a telephone number has not been assigned to the selected device number, you cannot set the device status. See "Assigning Notification Numbers" to assign a telephone number.
  • Page 352 MESSAGE MANAGER'S GUIDE Press [2] to accept the entry. • [1] Change the telephone number • [2] Accept • [3] Review • [4] Add more digits • [5] Insert a pause • [6] Set dial mode • [7] Insert a wait for dial tone •...

  • Page 353: D4 Customizing The Message Manager'smailbox

    MESSAGE MANAGER'S GUIDE D4 CUSTOMIZING THE MESSAGE MANAGER'S MAILBOX The Message Manager is able to customize the Message Manager's mailbox by specifying: (1) the password; (2) the extension numbers of Operator 1, 2, and 3; or (3) Telephone numbers 1 and 2 as the call forwarding destinations when Remote Call Forwarding is set to a CO line.
  • Page 354 MESSAGE MANAGER'S GUIDE Type the password and Press [#]. The VPS plays the current password setting. Press [2] to accept it. The VPS plays the current operator's extension setting. Press [1] to change or assign the operator's extension. Press [2] to accept the current setting, or Press [3] to delete the current setting—Go to Step 9.

  • Page 355: D5 Setting The System Clock

    MESSAGE MANAGER'S GUIDE D5 SETTING THE SYSTEM CLOCK The Message Manager can set the system clock directly from the telephone. It is important to set the exact time because Message Waiting Notification, External Message Delivery, redialing and rescheduling of External Message Delivery, and Automatic Message Deletion are all scheduled using this setting.
  • Page 356 MESSAGE MANAGER'S GUIDE Note Press [0] for help. "For example, to enter January, press 1 and #". Type the day and Press [#]. Type the last 2 digits of the year and Press [#]. Press [2] to accept the date entered. Installation Manual...

  • Page 357: D6 Recording Messages

    These menus guide callers to the services they require without the need for a human operator. This is the most useful and powerful feature of your Panasonic Voice Processing System. For example, the Message Manager can record menus in a wide variety of foreign languages.
  • Page 358 MESSAGE MANAGER'S GUIDE Recording Menus and Voice Labels Log in the Main Menu. Press [5] to modify messages. Select the desired number to be recorded. • [1] Record the Company Greetings. • [2] Record the Company Name. • [3] Record the Department Dialing Menu. •...
  • Page 359 MESSAGE MANAGER'S GUIDE Repeat Steps 4-8 to record other Company Greetings, Custom Service Menus, and/or Voice Labels. Recording User Prompts Log in the Main Menu. Press [5] to modify messages. Press [6] to modify user prompts. Press [1] to change User Prompt 1, or [2] to change User Prompt 2. To change specific prompts, Go to Step 6.
  • Page 360 MESSAGE MANAGER'S GUIDE Repeat Steps 6b to 6h to record other prompts. To change all prompts in a row: Press [2] Enter the prompt number you want to change. (There is a complete list of modifiable prompts in D9 LIST OF MODIFIABLE PROMPTS.) The VPS plays the prompt number.
  • Page 361 MESSAGE MANAGER'S GUIDE Enter the Caller ID List Number (1-120) to be modified. Note • Enter [ ] to return to Step 3. • To record system caller names, first Caller ID numbers must be assigned (see B6.6 System Caller Name Announcement). The VPS plays the Caller ID number and its name.

  • Page 362: D7 Remote Call Forwarding Set

    MESSAGE MANAGER'S GUIDE D7 REMOTE CALL FORWARDING SET The Message Manager can program his extension (assigned for Operator 1 in the Day Mode) from a remote location to forward various types of calls to a desired extension or an outside telephone.
  • Page 363 MESSAGE MANAGER'S GUIDE • [1] FWD All • [2] FWD Busy • [3] FWD No Answer • [4] FWD Busy or No Answer • [5] FWD to CO • [6] FWD Cancel For the items selected in Step 3, follow these steps: •...
  • Page 364 MESSAGE MANAGER'S GUIDE Note If you hear "Call Forwarding not accepted. Please check the destination number", the forwarding setting has not been completed properly at the PBX, possibly because a nonexistent extension number has been entered as the destination. It is also possible that the model of the connected PBX does not support the Remote Call Forwarding Set feature, or its software version is lower than required;...

  • Page 365: D8 List Of Prompts For Voice Mail And Aa Service

    MESSAGE MANAGER'S GUIDE D8 LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE There are over 900 voice prompts (all listed in the next section) and they come in 3 types. (1) System Prompts—in English (cannot be modified) (2) User 1 Prompts—recordable (3) User 2 Prompts—in Spanish (can be erased or modified) However, in many cases it is not necessary to record all the voice prompts (recording over 900 voice prompts is a big undertaking).
  • Page 366 MESSAGE MANAGER'S GUIDE Table 85 Prompt No. Modifiable Prompts Please wait a moment Welcome to the general delivery mailbox Please leave a message at the tone To end recording, hang up or press 1 for more features To pause and restart recording, press 2 To review, press 1 To accept, press 2 To erase and try again, press 3...
  • Page 367 MESSAGE MANAGER'S GUIDE Table 87 Prompt No. Modifiable Prompts If you would like to hold, press 1 To cancel holding, press 2 now Otherwise, I'll try your party again Installation Manual...

  • Page 368: D9 List Of Modifiable Prompts

    MESSAGE MANAGER'S GUIDE D9 LIST OF MODIFIABLE PROMPTS The table below shows the modifiable prompts. Record prompts as User 1 or User 2. Some of the modifiable prompts are listed along with their linked prompt number. Whenever possible, record related prompts together so that the assembled sentence flows naturally and sounds like one voice.
  • Page 369 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) and transferred via (mailbox number) [359], [ 15], [ 14] [ 15] Answer length is (number) [ 16], [507] Any digit on the telephone keypad [ 17] can be used APRIL [ 18]...
  • Page 370 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) being delivered now [366], [ 33] Break mode first operator's extension [ 34] is (extension number) Break mode first operator's extension [ 35] is not assigned Break mode second operator's [ 36] extension is (extension number) Break mode second operator's...
  • Page 371 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) Caller ID number is not assigned [ 53] [ 53], [722], [432] Caller ID numbers assigned [601], [ 54] Caller ID screen disabled [ 55] Caller ID screen enabled [ 56] Caller name is (name) [ 57]...
  • Page 372 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) Current service mode for Time Group [ 75], [312] number (number) [ 75], [314] [ 75], [316] [ 75], [315] [ 75], [313] [ 75], [317] Custom service menu [ 76] [ 76], [178] Custom service number (number)
  • Page 373 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) Delivery list number is (number) [ 92] Department dialing menu erased [ 93] Department dialing menu is (menu) [ 94] Device notification for unreceived [ 95] message disabled Device notification for unreceived [ 96] message enabled...
  • Page 374 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) EIGHTY THREE [117] EIGHTY TWO [118] ELEVEN [119] ELEVEN [HOUR] [120] ELEVEN [MINUTE] [121] ELEVENTH [122] Enter 1 for AM, or 2 for PM [123] Enter a class of service number from [124] 1 to 62 Enter a class of service number from...
  • Page 375 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter the caller name announcement [140] number 1 through 120 Enter the company greeting number 1 [141] through 32 Enter the custom service prompt [142] number 1 through 100 To record custom service exit prompt, press 0 Enter the day of the month, followed...
  • Page 376 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter the mailbox number [157] [157], [908] [157], [909] Enter the maximum number of caller [158] IDs for caller name announce Valid entries are from 0 to 30 Enter the maximum number of [159] messages per mailbox...
  • Page 377 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter the trunk group number [174], [272] Enter your party's mailbox number [175], [752] [175], [751] Enter your password, followed by the [176] hash sign [176], [839] Enter your password, followed by the [177] pound sign...
  • Page 378 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) FIFTY EIGHT [197] FIFTY EIGHT [MINUTE] [198] FIFTY FIVE [199] FIFTY FIVE [MINUTE] [200] FIFTY FOUR [201] FIFTY FOUR [MINUTE] [202] FIFTY NINE [203] FIFTY NINE [MINUTE] [204] FIFTY ONE [205]...
  • Page 379 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) For a system report, press 5 [798], [739], [728], [725], [223], [236], [746] For automated attendant status, press [798], [739], [724], [224], [234], [236], [746] [798], [739], [724], [224], [234], [746] For Day time, press 1 [225] For Night time, press 2...
  • Page 380 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) For other features, press 6 [798], [739], [724], [224], [234], [236], [746] [798], [739], [728], [725], [223], [236], [746] For Port setting, press 1 [237] For Trunk service setting, press 2 For the next name, press 2 [662], [238], [805], [748] FORTY...
  • Page 381 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) FOUR [263] FOUR [HOUR] [264] FOURTEEN [265] FOURTEEN [HOUR] [266] FOURTEEN [MINUTE] [267] FOURTEENTH [268] FOURTH [269] FRIDAY [270] from (name) [635], [271] [291], [271] [292], [271] from 1 to [166], [272] [174], [272]...
  • Page 382 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) Hello, this is the voice processing [286] system Hello, this is the voice processing [287] system I have some information for the system Cooling fan has stopped functioning Please call for service Hello, this is voice processing system [288]...
  • Page 383 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) Initialization completed [304] Initialization failed [305] Intercom paging disabled [306] Intercom paging enabled [307] Intercom paging group number is [308] (number) Interview mailbox number is [309] (mailbox number) Interview mailbox number is deleted [310] Interview mailbox number is not [311]...
  • Page 384 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) Lunch Mode third operator's [328] extension is not assigned Mailbox [329] [329], [ 90] Mailbox is in use [330] Mailbox list label erased [331] Mailbox list number (number) [332] Mailbox number already specified [333]...
  • Page 385 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) Message notification enabled [354] Message reception mode is interview [355] mode Message reception mode is message [356] recording mode Message reception mode is set to [357] interview mode Message reception mode is set to [358] message recording mode...
  • Page 386 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) Messages [372] [920], [372] (number) messages to verify [373] minutes [374] [350], [374] [857], [374] [ 87], [289], [374] [ 87], [374] MONDAY [375] more caller ID numbers [917], [376] more members [917], [377]...
  • Page 387 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) NINETEENTH [394] NINETY [395] NINETY EIGHT [396] NINETY FIVE [397] NINETY FOUR [398] NINETY NINE [399] NINETY ONE [400] NINETY SEVEN [401] NINETY SIX [402] NINETY THREE [403] NINETY TWO [404]...
  • Page 388 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) One attempt was busy [423] One attempt was no answer [424] One attempt was successful [425] One message to verify [426] One other person is waiting to [427] connect Only extension call is available...
  • Page 389 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) Owner's extension is not assigned [444] Owner's extension number is deleted [445] Owner's name erased [446] Owner's name is (name) [447] Owner's name is deleted [448] Owner's name is not recorded [449] Password deleted [450]...
  • Page 390 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) Please inform System Manager [559], [465] [550], [428], [465] Please leave a message at the tone [466] Please wait a moment [467] [ 60], [467] [468] Port number is (number) [469] POUND(#) [470]...
  • Page 391 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) Record the prompt at the tone [491] Record the question at the tone [492] Record the recipient's name at the [493] tone Record your name at the tone [494] Recording accepted [495]...
  • Page 392 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) Set the answer length using the [513] following options For 4 seconds, press 1 For 8 seconds, press 2 For 16 seconds, press 3 For 32 seconds, press 4 SEVEN [514] SEVEN [HOUR]...
  • Page 393 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) SIXTY FIVE [540] SIXTY FOUR [541] SIXTY NINE [542] SIXTY ONE [543] SIXTY SEVEN [544] SIXTY SIX [545] SIXTY THREE [546] SIXTY TWO [547] Sorry [548] Sorry, I cannot add any more [549] Sorry, I cannot call this number [550], [428], [465]...
  • Page 394 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) Sorry, this list is in use for delivery [562] If this list is edited, all the deliveries will then be canceled Sorry, this mailbox is in use [563] Sorry, this name cannot be found [564]...
  • Page 395 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) Telephone number is (telephone [583] number) Telephone number is not assigned [584] [585] TEN [HOUR] [586] TEN [MINUTE] [587] TENTH [588] Thank you [589] Thank you for calling [590] The callback number is (telephone [591], [722], [432]...
  • Page 396 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) Third telephone number is (telephone [607] number) Third telephone number is not [608] assigned THIRTEEN [609] THIRTEEN [HOUR] [610] THIRTEEN [MINUTE] [611] THIRTEENTH [612] THIRTIETH [613] THIRTY [614] THIRTY [MINUTE] [615]...
  • Page 397 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) This call is for (name) [635] [635], [271] This call is from (name) [636] This caller ID number already exists [637] This device is for continuous use [638] This device is for scheduled use [639]...
  • Page 398 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) To accept the prompt, press 2 [819], [661], [755], [754] To accept, press 1 [662], [238], [805], [748] To accept, press 2 [819], [663], [755], [674], [754] [828], [663] [722], [663] [819], [663], [755]...
  • Page 399 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) To add, press 1 [672] [672], [736], [820] [672], [736], [820], [664] [672], [723], [737], [821] To add, press 2 [722], [673] To add, press 4 [819], [663], [755], [674], [754] To answer the call, press 1 [675] Otherwise, press 2 and hang up...
  • Page 400 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) To change caller ID greeting number [686] 1, press 1 To change caller ID greeting number 2, press 2 To change caller ID greeting number 3, press 3 To change caller ID greeting number 4, press 4 To change caller ID number, press 1...
  • Page 401 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) To change the company greeting, [699], [700], [702], [701], [718], [786], [711], press 1 [714] To change the company name, press 2 [699], [700], [702], [701], [718], [786], [711], [714] To change the custom service menu, [699], [700], [702], [701], [718], [786], [711],...
  • Page 402 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) To change the selection menu, press 7 [699], [700], [702], [701], [718], [786], [711], [714] [702], [701], [718], [786], [711], [714] To change the setting, press 1 [712], [663], [820] To change the specified prompt, press [713]...
  • Page 403 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) To change, press 1 [722], [663] [591], [722], [432] [592], [722], [432] [722], [663], [737] [722], [663], [759] [722], [663], [820], [668], [778], [830], [779] [722], [663], [820], [668], [778], [830], [779], [777] [722], [673] [722], [663], [808]...
  • Page 404 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) To delete members, press 2 [671], [733], [820] To delete the password, press 1 [734], [780] To delete, press 1 [735], [795] [735], [792] [735], [780] To delete, press 2 [672], [736], [820] [672], [736], [820], [664] To delete, press 3...
  • Page 405 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) [804], [812], [746] To end this call, press [804], [812], [822], [760], [746] [807], [746] [798], [739], [724], [224], [234], [236], [746] [798], [739], [724], [224], [234], [746] [845], [838], [728], [835], [785], [746] [845], [838], [728], [835], [785], [833], [746] [798], [739], [728], [725], [223], [236], [746]...
  • Page 406 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) To erase this message, press 3 [804], [793], [756], [813], [846], [232] [804], [811], [793], [756], [813], [822], [760], [846], [784] [804], [793], [756], [846], [232] [804], [811], [793], [756], [822], [760], [846], [784] To erase this prompt and use system [801], [757], [850]...
  • Page 407 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) To generate mailbox usage report, [771] press 1 To clear mailbox usage counts, press To generate port usage report, press 1 [772] To clear port usage counts, press 2 To generate system service report, [773] press 1...
  • Page 408 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) To insert a wait for dial tone, press 7 [722], [663], [820], [668], [778], [830], [779] [722], [663], [820], [668], [778], [830], [779], [777] [722], [663], [820], [668], [778], [779] [722], [663], [820], [668], [778], [779], [777] To keep, press 2 [735], [780]...
  • Page 409 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) To play the next message, press 2 [804], [793], [756], [813], [846], [232] [804], [811], [793], [756], [813], [822], [760], [846], [784] [810], [793], [790] [804], [793], [756], [846], [232] [804], [811], [793], [756], [822], [760], [846], [784] [811], [793]...
  • Page 410 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) To repeat this message, press 1 [804], [812], [746] [804], [812], [822], [760], [746] [804], [793], [756], [813], [846], [232] [804], [811], [793], [756], [813], [822], [760], [846], [784] [804], [793], [756], [846], [232] [804], [811], [793], [756], [822], [760], [846],...
  • Page 411 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) To review the mailing list, press 4 [848], [670], [817] [848], [847], [670], [817] To review this group, press 4 [690], [666], [732], [818] To review, press 1 [819], [663], [755], [674], [754] [819], [661], [755], [754] [819], [663], [755]...
  • Page 412 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) To set call transfer status, press 1 [826] To set up covering extension, press 2 To set message reception mode, press To set incomplete handling status, press 4 To set class of service, press 2 [837], [827], [834] [837], [827], [834], [692], [689]...
  • Page 413 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) To set up mailbox, press 1 [837], [827], [834] [837], [827], [834], [692], [689] [837], [827], [834], [692], [689], [776] To set up message waiting [838] notification, press 2 [845], [838], [728], [835], [785], [746] [845], [838], [728], [835], [785], [832], [746] To skip setting the password, press...
  • Page 414 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) [679], [720], [849] To try again, press [556], [849] To turn off the prompt, press 3 [801], [757], [850] [722], [843], [850] To turn on the prompt, press 3 [801], [757], [851] [722], [843], [851] To use for scheduling, press 1...
  • Page 415 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) TWENTY EIGHT [MINUTE] [871] TWENTY EIGHTH [872] TWENTY FIFTH [873] TWENTY FIRST [874] TWENTY FIVE [875] TWENTY FIVE [MINUTE] [876] TWENTY FOUR [877] TWENTY FOUR [HOUR] [878] TWENTY FOUR [MINUTE] [879] TWENTY FOURTH...
  • Page 416 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) TWENTIETH [901] [902] TWO [HOUR] [903] TWO THOUSAND [904] unsuccessful attempts to enter this [604], [905] mailbox Use call waiting on busy signal [906] disabled Use call waiting on busy signal [907] enabled Use the hash sign key as a wild card...
  • Page 417 MESSAGE MANAGER'S GUIDE Table 88 Prompt Modifiable Prompts Linked to Prompt No. (s) You can not add any more digits [919] You have (number) [920], [382] [920], [372] [920], [188] You have a call [921] You have a call from (name) [922] You have 1 FAX message [923]...
  • Page 418 MESSAGE MANAGER'S GUIDE Receive Message Table 90 [359] Message recorded by (mailbox number) [367] Message transferred via (mailbox number) [ 15] and transferred via (mailbox number) [ 14] and (mailbox number) [ 14] and (mailbox number) [360] Message recorded on (date) [920] You have (number) [ 19]...
  • Page 419 MESSAGE MANAGER'S GUIDE Check Mailbox Distribution Table 94 [345] Message for (name) [365] Message sent on (date) [483] received on (date) [ 19] at (time) [ 19] at (time) [220] for (mailbox number) [220] for (mailbox number) [283] has been erased, because message retention time expired [284] has not been received...
  • Page 420 MESSAGE MANAGER'S GUIDE Interview Mailbox Management Table 97 [ 16] Answer length is (number) [507] seconds Fax Management Table 98 [920] You have (number) [859] Transferred (number) [188] FAX messages [660] times Installation Manual...

  • Page 421: Glossary

    Glossary Glossary Alternate Extension Group Transfers the call coming into the extensions in this group following the sequence specified by "Alternate Extension Transfer Sequence". Auto Configuration (Available with DPT Integration only.) The VPS can automatically draw information from the KX-TD500, the KX-TD816, the KX-TD1232, the KX-TA1232 or the KX-TD308. This information includes, among other things, extension number assignments for each VPS port.

  • Page 422: Caller Id Call Routing

    Glossary Caller ID Call Routing (Available with DPT Integration only.) The VPS automatically sends calls from pre- assigned Caller ID numbers to the desired extension, mailbox (including System Group Distribution List) or Custom Service. Caller Name Announcement (System/Personal) (Available with DPT Integration only.) The VPS announces prerecorded Caller ID callers' names when: (1) extension users listen to messages from pre-assigned numbers left in the users' mailboxes, (2) the VPS transfers calls from pre-assigned numbers to the users (Caller ID Screening), and (3) the VPS pages the users by intercom (Intercom Paging).

  • Page 423: Delete Message Confirmation

    Glossary Delayed Ringing There are 2 kinds of delayed ringing applications: (1) The VPS is used as the no-answer destination for the Intercept Routing feature of your PBX. (2) DIL 1:N (CO line to several extensions) terminates on telephones and VPS ports. To give the telephone users a chance to answer calls, the VPS lines should be programmed for delayed ringing.

  • Page 424: External Message Delivery List

    Glossary External Delivery Message A message intended for automatic delivery to outside parties and/or extensions. The message can be delivered immediately or at a specified time. External Message Delivery List Allows the subscriber to create 2 lists to deliver messages to outside parties. Each list can have 8 destinations.

  • Page 425: Incomplete Call Handling Service

    Glossary Incomplete Call Handling Service Calls are considered incomplete when there is no answer or if the line is busy. There are 6 options for the Incomplete Call Handling Service: (1) to record a message from the caller, (2) transfer the caller to a covering extension, (3) page the mailbox owner via the PBX, (4) notify the mailbox owner via beeper, (5) transfer the caller to the operator, or...
  • Page 426 Glossary Logical Extension (All Calls Transfer to Mailbox) An extension that always receives calls directly into its mailbox. This feature is used by subscribers who are often unavailable or who do not have a telephone. Mailbox Capacity (messages) The number of messages that can be recorded in a subscriber's mailbox: should be set between 5 and 100 messages by the System Administrator or the System Manager.
  • Page 427 Glossary Message Waiting Lamp Light on proprietary telephones that lights when there are messages in the mailbox. Message Waiting Notification The VPS can notify subscribers and the Message Manager when they have received messages (if authorized by the System Administrator or the System Manager). There are 3 notification methods: (1) by the Message Waiting Lamp, (2) by a telephone, or (3) by a beeper.

  • Page 428: Personal Greeting For Caller Id

    Glossary Personal Greeting for Caller ID (Available with DPT Integration only.) A subscriber can record up to 4 personal greeting messages for calls from pre-assigned Caller ID numbers. Each greeting supports up to 8 Caller ID numbers. Personal Group Distribution List A subscriber can maintain up to 4 distribution lists, each containing a maximum of 20 mailboxes.

  • Page 429: Remote Call Forwarding Set

    Glossary Remote Call Forwarding Set (Available with DPT Integration only.) A subscriber and the Message Manager can program his extension from a remote location to forward various types of calls to a desired extension or an outside telephone. There are 6 forwarding settings available: (1) Forward All Calls (2) Forward Busy Calls (3) Forward No Answer Calls...

  • Page 430: Time Group

    Glossary System Administration System programming can be performed via 2 ways: (1) Locally (personal computer connected directly to the RS-232C port of the VPS), or (2) remotely (personal computer connected via the telephone network and the internal modem card [KX-TVS320 only] of the VPS).

  • Page 431: Two-Way Recording

    A general term used for messages recorded over the phone from one person to another. Voice Prompt Recorded VPS instructions to callers. These are either system prompts or user prompts. Voice Processing System (e.g., Panasonic KX-TVS120, KX-TVS220, and KX-TVS320). Installation Manual...
  • Page 432 Glossary Installation Manual...

  • Page 433: Index

    INDEX INDEX...
  • Page 434 INDEX Alternate extension group Group distribution list—personal Auto configuration Group distribution list—system Auto forwarding Automated attendant Hardware settings Hold Broadcasting messages Holiday service Busy coverage mode Inband Integration Call services Incomplete call handling service Call Transfer No Answer Time Initializing the system Call transfer status Installing port expansion cards: KX-TVS102 or Callback number entry...
  • Page 435 INDEX Quick setup Receive message Remote Call Forwarding Set Remote programming Rotary switch Rotary telephone service RS-232C parameters SAVE Service access commands Service mode Special feature authorization Specifications—hard disk Specifications—outline Specifications—VPS Subscriber service prompt selection System administration System administrator's guide System clock System components System management...
  • Page 436 See More Panasonic Manuals www.voicesonic.com Phone: 877-289-2829 Copyright: This manual is copyrighted by Kyushu Matsushita Electric Co., Ltd. (KME). You may print out this manual solely for internal use with this model. Except above, you may not reproduce this manual in any form, in whole or part, without the prior written consent of KME and its licensee.

This manual is also suitable for:

Kx-tvs320Kx-tvs220

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