Problem Solver - Whirlpool Electric Range User Manual

CONTROL PANEL AND OVEN DOOR EXTERIOR
To avoid damage to the control panel, do not use abrasive
cleaners, steel-wool pads, gritty washcloths or abrasive paper
towels.
Cleaning Method:
Glass cleaner and soft cloth or sponge:
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Apply glass cleaner to soft cloth or sponge, not directly on
panel.
affresh ® Kitchen and Appliance Cleaner Part Number
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W10355010 (not included):
See the "Accessories" section for more information.
OVEN RACKS
Cleaning Method:
Steel-wool pad
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For racks that have discolored and are harder to slide, a light
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coating of vegetable oil applied to the rack guides will help
them slide.
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page in this manual and scan the code there with your mobile device, or visit
http://www.whirlpool.com/product_help. In Canada, visit http://www.whirlpool.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
PROBLEM
Nothing will operate
Cooktop will not operate
Excessive heat around
cookware on cooktop
Cooktop cooking results
not what expected
Cooktop element cycles on
and off on High setting.
Oven will not operate
Oven temperature too high
or too low
Oven indicator lights flash

PROBLEM SOLVER

POSSIBLE CAUSES AND/OR SOLUTIONS
Power supply cord is unplugged - Plug into a grounded outlet.
ENERGY SAVE is active, and the display is blank - Press any key on the control to display the time of
day. See the "Electronic Oven Controls" section for more information.
Household fuse is blown, or a circuit breaker is tripped - Replace the fuse or reset the circuit breaker.
If the problem continues, call an electrician.
The control displays an F9 or F9 E0 error code - The electrical outlet in the home may be miswired.
Contact a qualified electrician to verify the electrical supply.
The control knob is not set correctly - Push in knob before turning to a setting.
On ceramic glass models, the oven control lockout is set - See the control lock keypad feature in the
"Feature Guide."
Cookware is not the proper size - Use cookware about the same size as the surface cooking area,
element or surface burner. Cookware should not extend more than ¹⁄₂" (1.3 cm) outside the cooking area.
Control knob set to incorrect heat level - See "Cooktop" section.
Range is not level - Level the range. See the Installation Instructions.
Element cycling due to a temperature limiter - This is normal operation. The element may cycle on
and off to keep the cooktop from overheating.
Delay start is set - See "Cook Time" section.
Control lock is on - Press and hold START for 3 seconds to unlock.
Control is in Demo Mode - Press and hold DELAY START for 10 seconds to exit Demo Mode. Demo
Mode is used for display models in a showroom.
Electronic oven control set incorrectly - See "Electronic Oven Controls" section.
Oven temperature needs adjustment - See "Oven Temperature Control" in the "Electronic Oven
Controls" section.
Power to range is turned on or restored - See "Control Display" in the "Electronic Oven Controls"
section. If the indicator lights keep flashing, call for service. See cover for contact information.
STORAGE DRAWER OR WARMING DRAWER
(on some models)
Check that storage drawer or warming drawer is cool and empty
before cleaning.
Cleaning Method:
Mild detergent
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OVEN CAVITY
Use AquaLift ® Technology regularly to clean oven spills.
Do not use oven cleaners.
Food spills should be cleaned when oven cools. At high
temperatures, foods react with porcelain and staining, etching,
pitting or faint white spots can result.
Cleaning Method:
Clean cycle:
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See "Clean Cycle" first.
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
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