Troubleshooting; Identifying The Problem - Brother DCP-L8400CDN Basic User's Manual

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Troubleshooting

If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
You can correct most problems yourself. If you need additional help, the Brother Solutions Center
offers the latest FAQs and troubleshooting tips.
Visit http://solutions.brother.com/.

Identifying the problem

First, check that:
 The machine's power cord is connected correctly and the machine's power is on. If the
machine does not turn on after connecting the power cord, see Other difficulties on page 121.
 All of the protective parts have been removed.
 Paper is inserted correctly in the paper tray.
 The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
 Touchscreen Messages
(See Error and maintenance messages on page 98.)
If you did not solve the problem with the above checks, identify the problem and go to the page
suggested below.
Paper handling and Printing problems:
Printing difficulties on page 117

 Paper handling difficulties on page 118
Copying problems:
 Copying difficulties on page 119
Scanning problems:
 Scanning difficulties on page 119
Software and Network problems:
 Software difficulties on page 119
 Network difficulties on page 120
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