HP ProBook 440 G2 Maintenance And Service Manual
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HP ProBook 440 G2 Maintenance And Service Manual

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HP ProBook 440 G2 Notebook PC
HP ProBook 445 G2 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP ProBook 440 G2

  • Page 1 HP ProBook 440 G2 Notebook PC HP ProBook 445 G2 Notebook PC Maintenance and Service Guide...
  • Page 2 DVD change without notice. The only warranties for drive to install the Windows 7 software and HP products and services are set forth in the take full advantage of Windows 7 functionality. express warranty statements accompanying http://windows.microsoft.com/en-us/...
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 8 Display ................................... 8 Top ..................................9 TouchPad ............................. 9 Lights ..............................10 Buttons, speakers, and fingerprint reader (select models only) ............. 11 Keys ..............................12 Bottom ................................. 13 Front ..................................
  • Page 8 Heat sink assembly ........................... 86 Display assembly ..........................89 Power connector and cable ....................... 95 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8 ........96 Using Computer Setup ............................96 Starting Computer Setup ........................96 Navigating and selecting in Computer Setup ...................
  • Page 9 Using HP PC Hardware Diagnostics (UEFI) ......................101 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..........101 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7 ........ 102 Using Computer Setup ............................102 Starting Computer Setup ........................
  • Page 10 11 Backup and recovery in Windows 7 ......................115 Creating recovery media and backups ......................115 Guidelines ............................115 Creating recovery media with HP Recovery Disc Creator ............... 115 Creating recovery media ....................116 Backing up your information ......................116 Performing a system recovery ..........................
  • Page 11 15 Power cord set requirements ........................136 Requirements for all countries and regions ..................... 136 Requirements for specific countries and regions ..................... 136 16 Recycling ..............................138 Battery ................................138 Display ................................138 Index ................................144...

  • Page 13: Product Description

    Description HP 440 HP 440 HP 445 HP 445 discrete discrete Product Name HP ProBook 440 G2 Notebook PC √ √ HP ProBook 445 G2 Notebook PC √ √ Processors Intel® Core™ i7 processor, Dual Core, 4th generation (4- MB L3 cache) 4510U, 2.0-GHz/3.1-GHz Core Turbo/Intel HD Graphics...
  • Page 14 Category Description HP 440 HP 440 HP 445 HP 445 discrete discrete A8 series APU - Graphic Branding AMD Radeon R6 M255DX with 2 GB or 1 GB dedicated video memory A6 series APU - Graphic Branding AMD Radeon R5 M255...
  • Page 15 ● 8192 MB (4096 × 2; dual channel) ● 4096 MB (4096 × 1) ● 2048 MB (2048 × 1) Primary storage Supports 7-mm/9.5-mm, 2.5-in SATA hard drives with HP √ √ √ √ 3D DriveGuard Customer-accessible √ √...
  • Page 16 5 band, configured with panels) Subscriber identity module (SIM) security (customer- √ accessible) Supports “no WWAN” option √ Supports the following WWAN modules: √ ● HP hs3110 HSPA+ Mobile Broadband Module ● HP lt4112 LTE/HSPA+ Gobi 4G Module Chapter 1 Product description...
  • Page 17 Category Description HP 440 HP 440 HP 445 HP 445 discrete discrete External media card Digital Media Reader Slot √ √ √ √ Supports SD, SDHC, SDXC Ports Headphone/Microphone Combo Jack √ √ √ √ RJ-45 (Ethernet, includes link and activity lights) √...
  • Page 18 Category Description HP 440 HP 440 HP 445 HP 445 discrete discrete Windows 8.1 Professional 64-bit Digital Product Key √ √ √ √ (DPK) with Windows 7 Professional 64 Windows 8.1 Professional 64-bit Digital Product Key √ √ √ √...
  • Page 19 Category Description HP 440 HP 440 HP 445 HP 445 discrete discrete Hard drive √ √ √ √ Memory module √ √ √ √ Optical drive √ √ √ √ WLAN module √ √ √ √ WWAN module √ Keyboard √...

  • Page 20: External Component Identification

    Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. For information on using the webcam in Windows 8, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

  • Page 21: Top

    To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. To access the user guides in Windows 7, select Start > Help and Support > User Guides.

  • Page 22: Lights

    Lights NOTE: Refer to the illustration that most closely matches your computer. Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components.

  • Page 23: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) NOTE: Refer to the illustration that most closely matches your computer. Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.

  • Page 24: Keys

    Component Description Speaker mute button Mutes and restores speaker sound. Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon. Keys NOTE: Refer to the illustration that most closely matches your computer. Component Description Displays system information when pressed in combination with key.

  • Page 25: Bottom

    Component Description Windows applications key Displays options for a selected object. num lk Turns the embedded numeric keypad on and off when pressed in combination with the key. Bottom Component Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 26: Front

    HP Support Assistant. To access HP Support Assistant in Windows 8, from the Start screen, select the HP Support Assistant app. To access Help and Support in Windows 7, select Start > Help and Support.

  • Page 27: Left

    Left NOTE: Refer to the illustration that most closely matches your computer. Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

  • Page 28: Right

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. To access the user guides in Windows 7, select Start >...

  • Page 29: Service Tag And Pcid Label

    Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). This is the product name affixed to the front of the computer. ●...

  • Page 30: Pcid Label

    PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. NOTE: Computer details may vary from images.

  • Page 31: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 32 Item Description Spare part number Display panel assembly, 35.6-cm (14.0-inch), HD, anti-glare Touch screen 782118-001 Touch screen, includes two antennas 782531-001 Keyboard (includes cable) NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Chapter 3 Illustrated parts catalog...
  • Page 33 No backlight 767470-xxx Backlit 767476-xx1 Top cover (includes touchpad assembly) Models with a fingerprint reader 767454-001 Models without a fingerprint reader (HP 440 models only) 773564-001 Touchpad button board 767455-001 Power button board assembly 767442-001 Card reader board For use in HP 440 models...
  • Page 34 Item Description Spare part number ● Without Windows 8.1 768069-001 ● Windows 8.1 Professional 768069-501 ● Windows 8.1 Standard 768069-601 Intel i3-4030U processor; 1-GB discrete graphics memory Without Windows 8.1 768068-001 Windows 8.1 Professional 768068-501 Windows 8.1 Standard 768068-601 Intel i5-4210U processor; UMA graphics memory; WWAN models ●...
  • Page 35 Item Description Spare part number ● Windows 8.1 Standard 783994-601 Intel Celeron 2957U processor; UMA graphics memory ● Without Windows 8.1 768056-001 ● Windows 8.1 Professional 768056-501 ● Windows 8.1 Standard 768056-601 AMD A10-7300 processor; 2 GB discrete graphics memory ●...
  • Page 36 For use in models with discrete graphics and an Intel i5-4210U processor 768049-001 (17) ● For use in models with UMA graphics 768048-001 For use in HP 445 models (AMD) ● For use in models with UMA graphics 767435-001 ● For use in models with discrete graphics...
  • Page 37 1-TB, 5400-rpm 778192-001 750-GB, 7200-rpm (HP 440 models only) 633252-001 750-GB, 5400-rpm 634250-001 500-GB, 5400-rpm 669299-001 500-GB, 5400-rpm, 7 mm, hybrid (8-GB SSD)(HP 440 models only) 732000-001 500-GB, 7200-rpm 703267-001 320-GB, 5400-rpm 622643-001 128-GB Solid-state drive 767453-001 120-GB Solid-state drive (HP 440 models only)

  • Page 38: Display Components

    Spare part number Display bezel For use in models with a webcam 767429-001 For use in models without a webcam 767430-001 Webcam module 767457-001 Microphone module 773563-001 Display panel (raw) 767448-001 HD+ (HP 440 models only) 768053-001 Chapter 3 Illustrated parts catalog...

  • Page 39: Cable Kit

    Item Description Spare part number WLAN antennas not spared separately Included in Display Rear Cover kit, 767427-001 WWAN antennas not spared separately Included in Display Rear Cover kit, 767427-001 Display Hinge Kit (includes left and right hinges) 767438-001 Display/webcam cable assembly 767431-001 (Cable Kit) Included in Cable Kit, 767431-001 Display rear cover (includes wireless antennas)

  • Page 40: Mass Storage Devices

    120-GB Solid-state drive (HP 440 models only) 768055-001 Hard Drive Hardware Kit (includes hard drive bracket and screws; not illustrated) 767437-001 Optical drives (include bezel, bracket, and screws) Blu-ray ROM DVD±RW SuperMulti DL Drive (HP 440 models only) 768051-001 DVD±RW SuperMulti DL Drive 767439-001 DVD-ROM drive...

  • Page 41: Sequential Part Number Listing

    Power cord (1.83 m, 3-pin) for use in Japan 490371-D01 Power cord (1.83 m, 3-pin) for use in Argentina 622643-001 320-GB, 5400-rpm hard drive 633252-001 750-GB, 7200-rpm, 7 mm hard drive (HP 440 models only) 634250-001 750-GB, 5400-rpm, 7 mm hard drive 669299-001 500-GB, 5400-rpm hard drive 675794-001 Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter...
  • Page 42 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter 730668-001 Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi Adapter + Broadcom Bluetooth 4.0 Adapter 732000-001 500-GB, 5400-rpm, 7 mm, hybrid (8-GB SSD) hard drive (HP 440 models only) 740011-001 HP lt4112 LTE/HSPA+ Gobi 4G Module (WWAN module) 742437-001...
  • Page 43 Power button board 767443-001 Function board 767444-001 USB/audio board 767445-001 Card reader board for use in HP 445 models 767446-001 Service doors (includes large and small service door) 767448-001 Display panel (raw), HD 767450-001 Rubber Kit (includes rubber base enclosure screw covers and mylar display bezel screw covers)
  • Page 44 Spare part CSR flag Description number 767462-601 System board with AMD A6-7050B processor with 1-GB discrete graphics memory for use in models with Windows 8.1 Standard 767463-001 System board with AMD A8-7100 processor with 1-GB discrete graphics memory for use in models Without Windows 8.1 767463-501 System board with AMD A8-7100 processor with 1-GB discrete graphics memory for use in models with...
  • Page 45 Heat sink assembly for use in HP 440 (Intel) models with discrete graphics and an Intel i5-4210U processor 768050-001 Heat sink assembly for use in HP 440 models with discrete graphics and all processors except for the Intel i5-4210U(includes replacement thermal material) 768051-001 Blu-ray ROM DVD±RW SuperMulti DL Drive (includes bezel, bracket, and screws) (HP 440 models only)
  • Page 46 768078-601 System board with Windows 8.1 Standard; Intel i7-4510U processor; 2-GB discrete graphics memory 773563-001 Microphone module 773564-001 Top cover for use in models without a fingerprint reader (includes touchpad) (HP 440 models only) Chapter 3 Illustrated parts catalog...
  • Page 47 Spare part CSR flag Description number 778192-001 1-TB, 5400-rpm hard drive 782118-001 Display panel assembly, touch screen 782531-001 Display panel assembly, touch screen, includes two antennas 783994-001 System board Without Windows 8.1; Intel i3-4005U processor; UMA graphics memory 783994-501 System board with Windows 8.1 Professional; Intel i3-4005U processor; UMA graphics memory 783994-601 System board with Windows 8.1 Standard;...

  • Page 48: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 49: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 50: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 51: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 52: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 53: Removal And Replacement Procedures For Customer Self-Repair Parts

    Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 54: Battery

    Battery Description Spare part number 4-cell, 44 WHr, 3.0 Ah Li-ion battery 756744-001 4-cell, 40 WHr, 3.0 Ah Li-ion battery 756746-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 55: Service Door

    Service door Description Spare part number Service doors (includes large and small service door) 767446-001 Before removing the service door, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 56 Slide the smaller service door away from the battery bay (3) to release it, and then lift the service door (4) to remove it. NOTE: The smaller service door provides access to the wireless modules, optical drive security screw, and keyboard screws. You must remove the large service door to remove the small service door. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 57: Hard Drive

    320-GB, 5400-rpm 622643-001 128-GB Solid-state drive 767453-001 120-GB Solid-state drive (HP 440 models only) 768055-001 Before removing the hard drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 58 Pull the plastic tab (3) to remove the hard drive from the bay. To remove the hard drive cover and bracket from the hard drive, lift the Mylar cover up off the drive (1), remove the 4 Phillips PM3.0×3.0 screws (2) that secure the bracket to the drive, and then lift the bracket up and off the hard drive (3).

  • Page 59: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 60 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The top socket houses the expansion memory module and the bottom socket houses the primary memory module.

  • Page 61: Optical Drive

    All optical drive spare part kits include an optical drive bezel, bracket, and screws. Description Spare part number DVD-ROM drive 767440-001 Blu-ray ROM DVD±RW SuperMulti DL Drive (HP 440 models only) 768051-001 DVD±RW SuperMulti DL Drive 767439-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 62 To remove the bracket from the optical drive, remove the Phillips PM2.0×3.0 screw (1) that secures the bracket to the drive, and then remove the bracket from the drive (2). Reverse this procedure to install an optical drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 63: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. The WLAN module and WWAN module are not interchangeable. Description Spare part number Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter 710662-001...
  • Page 64 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 65: Wwan Module

    The WLAN module and WWAN module are not interchangeable. The WWAN module is available on select models only. Description Spare part number HP lt4112 LTE/HSPA+ Gobi 4G Module 740011-001 HP hs3110 HSPA+ Mobile Broadband Module 748599-001 Before removing the WWAN module, follow these steps: Shut down the computer.
  • Page 66 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 67: Keyboard

    Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Description Spare part number Keyboard, no backlight 767470-xxx Keyboard, backlit 767476-xx1 Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 68 Slide the keyboard slightly downward toward the palm rest to disengage the top of the keyboard from the top cover. Rotate the top of the keyboard upward (1), and then lift the keyboard up at an angle (2) to disengage the tabs at the bottom of the keyboard.
  • Page 69 Disconnect the keyboard cable by lifting the keyboard connector latch (2), and then disconnect the keyboard cable from the system board (3). Remove the keyboard. Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 70: Removal And Replacement Procedures For Authorized Service Provider Parts

    Spare part number Top cover for use in models with a fingerprint reader (includes touchpad) 767454-001 Top cover for use in models without a fingerprint reader (includes touchpad) (HP 440 models only) 773564-001 Before removing the top cover, follow these steps: Shut down the computer.
  • Page 71 Remove the top cover: Position the computer upside-down with the front toward you. Remove the 6 rubber screw covers (1) and 8 Torx T8M2.5×6.0 screws (2) that secure the top cover to the computer. Remove the 7 Phillips PM2.5×3.0 screws (1) and the 3 Phillips PM2.0×2.5 screws (2) that secure the top cover to the computer.
  • Page 72 ● (4): Speaker cable ● (5): USB board cable Remove the 3 Torx T8M2.5×6.0 screws (6) from the top of the computer. Pry the top cover off the computer to disengage it. NOTE: Begin by attempting to pry the top cover loose near the optical drive. Lift the top of the top cover (1), and the lift the top cover up and remove it from the computer (2).

  • Page 73: Rtc Battery, Hp 445 Models

    RTC battery, HP 445 models Description Spare part number RTC battery 759981-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 74: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly 767452-001 NOTE: You must remove the left speaker to remove to function board cable. Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 75 Remove the speakers from the top cover (3). Reverse this procedure to install the speaker assembly. Component replacement procedures...

  • Page 76: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable, bracket, and bezel) 767436-001 Before removing the fingerprint reader assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 77: Power Button Board

    Remove the fingerprint reader board and cable assembly from the top cover (3). Reverse this procedure to install the fingerprint reader assembly. Power button board Description Spare part number Power button board assembly 767442-001 Before removing the power button board, follow these steps: Shut down the computer.
  • Page 78 Optical drive (Optical drive on page Top cover (see Top cover on page Remove the power button board: Position the top cover upside-down. Remove the Phillips PM2.0×3.0 screw (1) that secures the power button board to the top cover. Slide the board upward to disengage it from the tabs (2). Lift the board up to remove it from the top cover (3), while guiding the cable through the hole in the top cover (4).

  • Page 79: Function Board

    Function board Description Spare part number Function board 767443-001 Before removing the function board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 80: Card Reader Board

    Reverse this procedure to install the function board. Card reader board Description Spare part number Card reader board for use in HP 440 models 768052-001 Card reader board for use in HP 440 models 767445-001 Before removing the card reader board, follow these steps: Shut down the computer.
  • Page 81 Service doors (see Service door on page 43). Keyboard (see Keyboard on page Hard drive (Hard drive on page Optical drive (Optical drive on page Top cover (see Top cover on page Remove the card reader board: NOTE: Before you remove the card reader, make sure nothing (memory card or plastic insert) in installed. Position the top cover upside-down.

  • Page 82: Usb/Audio Board

    USB/audio board Description Spare part number USB/audio board 767444-001 Before removing the USB/audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 83 Lift the board off the top cover (3). Reverse this procedure to install the USB/audio board. Component replacement procedures...

  • Page 84: Touchpad Button Board

    Touchpad button board Description Spare part number Touchpad button board 767455-001 Before removing the touchpad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 85 Lift the touchpad button board off the top cover (5). Reverse this procedure to install the touchpad board. Component replacement procedures...

  • Page 86: Fan

    Description Spare part number 767433-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 87 Lift the fan from the computer (2). Reverse this procedure to install the fan. Component replacement procedures...

  • Page 88: Battery Connector Cable

    Battery connector cable The battery connector cable is included in the Cable Kit, spare part number 767431-001. Before removing the battery connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 89: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. Description Spare part number Intel i7-4510U processor; 2-GB discrete graphics memory: Without Windows 8.1 768078-001 Windows 8.1 Professional 768078-501 Windows 8.1 Standard 768078-601 Intel i5-4310U processor; 2-GB discrete graphics memory Without Windows 8.1 768073-001 Windows 8.1 Professional...
  • Page 90 Description Spare part number Windows 8.1 Standard 768064-601 Intel i7-4510U processor; UMA graphics memory Without Windows 8.1 768060-001 Windows 8.1 Professional 768060-501 Windows 8.1 Standard 768060-601 Intel i5-4310U processor; UMA graphics memory Without Windows 8.1 768059-001 Windows 8.1 Professional 768059-501 Windows 8.1 Standard 768059-601 Intel i5-4210U processor;...
  • Page 91 Description Spare part number ● Without Windows 8.1 767467-001 ● Windows 8.1 Professional 767467-501 ● Windows 8.1 Standard 767467-601 AMD A6-7050B processor; 2 GB discrete graphics memory ● Without Windows 8.1 767466-001 ● Windows 8.1 Professional 767466-501 ● Windows 8.1 Standard 767466-601 AMD A10-7300 processor;...
  • Page 92 Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
  • Page 93 Disconnect the following cables from the system board: (1) Power connector cable (2) Display cable (3) Battery connector cable Remove the 3 Phillips PM2.5×4.0 screws (1) that secure the system board and the broadhead Phillips PM2.0×3.0 screw (2) that secures the optical drive extension board to the computer. Lift the right side of the system board up at an angle (3).
  • Page 94 Pull the system board up and toward the right to remove it from the computer (4). Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 95: Optical Drive Extension Board

    Optical drive extension board You must remove the system board to remove the optical drive extension board. Before removing the optical drive extension board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 96: Rtc Battery, Hp 440 Models

    RTC battery, HP 440 models Description Spare part number RTC battery 759981-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 97 Lift the battery to disengage it from the tape that secures it to the system board (2). Reverse this procedure to install the RTC battery. Component replacement procedures...

  • Page 98: Heat Sink Assembly

    All heat sink assembly spare part kits include replacement thermal material. Description Spare part number Heat sink assembly for use in HP 440 (Intel) models: For use in models with UMA graphics 768048-001 For use in models with discrete graphics and all processors except for the Intel i7-4558U...
  • Page 99 Lift the heat sink from the system board (2). NOTE: For discrete models, thoroughly clean thermal material from the surfaces of the system board components (1)(3) and the heat sink (2)(4) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.
  • Page 100 Lift the heat sink from the system board (2). NOTE: For UMA models, thoroughly clean thermal material from the surfaces of the system board component (1) and the heat sink (2) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.

  • Page 101: Display Assembly

    Display assembly Description Spare part number Display panel assembly, touch screen 782118-001 Display panel assembly, touch screen, two antennas 782531-001 Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 102 Pull the antenna cables through from the bottom of the computer. Position the computer upside down, and then remove the cables from the clips near the wireless modules (1), pulling the cables (2) through the holes (3) in the computer. Position the computer upright and open.
  • Page 103 Remove the 5 Phillips PM2.5×4.0 screws (1) from the display hinges. Lift the display assembly straight up and remove it (2). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance.
  • Page 104 Remove the display bezel (6). The display bezel is available using spare part number 767429-001 for models with a webcam and 767430-001 for models without a webcam. Display bezel mylar screw covers are available in the Rubber Kit, spare part number 767450-001. If it is necessary to replace the webcam or microphone module, gently pull the module away from the double-sided tape on the display enclosure (1), and then disconnect the cable from the module (2).
  • Page 105 The raw display panel is available using spare part number 767448-001 for HD panels and 768053-001 for HD+ panels (HP 440 models only). Rotate the display panel all the way over (1), disconnect the display cable from the rear of the panel (2), and then remove the display panel (3) from the enclosure.
  • Page 106 Lift the bottom of the hinges upward (2), pull the top of the hinges out from under the tabs (3), and then remove the display hinges from the display enclosure (4). Display hinges are available in the Display Hinge Kit using spare part number 767438-001. If it is necessary to replace the display/webcam cable, lift the display/webcam cable assembly straight up and off the display panel.

  • Page 107: Power Connector And Cable

    Power connector and cable Description Spare part number Power connector and cable 767432-001 Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 108: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) In Windows 8

    To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8...

  • Page 109: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 110: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 111: Using Multiboot

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 112: Setting A Multiboot Express Prompt

    The computer will not start until you select a boot device and press enter. ● To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire. 100 Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8...
  • Page 113 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 114: Using Computer Setup

    To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. 102 Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7...

  • Page 115: Determining The Bios Version

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 116: Downloading A Bios Update

    Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. 104 Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7...

  • Page 117: Using Multiboot

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 118: Using Hp Pc Hardware Diagnostics (Uefi) (Select Models Only)

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.
  • Page 119 To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:...
  • Page 120 To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – 108 Chapter 9 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Ubuntu Linux...
  • Page 121 Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 122 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 123 NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 111. BIOS When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen instructions.

  • Page 124: Backing Up Your Information

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 125: Using F11 Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 126: Using Windows Refresh Or Windows Reset

    For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 127: Creating Recovery Media And Backups

    11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 128: Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications.
  • Page 129 To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).

  • Page 130: Using Windows 7 Operating System Media

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 131 To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.

  • Page 132: Backup And Recovery In Ubuntu Linux

    Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed.

  • Page 133: Usb Recovery Option (Select Models Only)

    Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP Factory Image, you must first create the recovery ISO file and then burn it to an optical disc.

  • Page 134: Remove Everything And Reinstall Ubuntu

    NOTE: HP recommends that you create the USB Recovery Disk in the event of a system failure. The Disk On Key used for this process should be 4 GB or larger. Creating a USB Recovery Disk On Key Connect the USB Disk On Key to a USB port on the computer.
  • Page 135 You can initiate this option by using the key. To use the key: Press while the computer boots. – or – Press and hold as you press the power button. The following options are available: ● Cancel/Reboot—Reboots the system. No recovery or restore activity is performed. ●...

  • Page 136: Specifications

    13 Specifications Computer specifications Metric U.S. Dimensions Length 244.0 cm 9.61 in Non-touch 244.5 mm 9.62 in Touch Width 339.2 mm 13.35 in Height (front to rear) 23.1 to 25.2 mm 0.91 to 0.99 in Non-touch 24.5 to 26.6 mm 0.96 to 1.05 in Touch Weight...
  • Page 137 Metric U.S. Operating (14.7 to 10.1 psia) -15 m to 3,048 m 50 ft to 10,000 ft Nonoperating (14.7 to 4.4 psia) -15 m to 12,192 m -50 ft to 40,000 ft Shock Operating 125 g, 2 ms, half-sine Nonoperating 200 g, 2 ms, half-sine Random vibration Operating...

  • Page 138: Hard Drive Specifications

    Hard drive specifications 1.5-TB* 1-TB* 750-GB* 500-GB* 500-GB* 320-GB* hybrid Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm or 7.0 7.0 mm 7.0 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm 70 mm Weight 118 g 115 g 102 g...
  • Page 139 Solid-state drive specifications 120-GB* 128-GB* Height 1.35 mm 7.0 mm Weight < 10 g < 50 g Form factor M.2 2242-D2-B-M 2.5-inch Transfer rate up to 540 MB/sec up to 515 MB/sec Interface type SATA-3 SATA-3 Ready time, maximum (to not busy) 1.0 ms <...

  • Page 140: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter...

  • Page 141: Dvd-Rom Drive

    Blu-ray ROM DVD±RW SuperMulti DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD- CD-R and CD-RW DVD+R, DVD+R(9), DVD ROM, CD-ROM XA, MIXED MODE CD, CD-I, +RW, DVD-R, DVD-R(9),DVD-RW, DVD-RAM CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD...

  • Page 142: Specification Information In Device Manager

    Disc thickness 1.2 mm (0.047 in) Track pitch 0.74 μm Access time Random < 100 ms < 125 ms Full Stroke < 175 ms < 225 ms Audio output level Line-out, 0.7 Vrms Cache buffer 512 KB Data transfer rate CD-R (24X) 3600 KB/s (150 KB/s at 1X CD rate) CD-RW (10X)

  • Page 143: Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com.
  • Page 144 Remove and retain the storage drive or clear the contents of the drive. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.
  • Page 145 (keyboard, when the system BIOS is memory and is accessible) mouse, & updated. available on the HP battery website. Writing data management). to this ROM in an inappropriate manner can render the PC nonfunctional. DIMM Serial...
  • Page 146 Fingerprint 512kByte Stores By enrolling in HP Only a digitally signed reader Flash fingerprint ProtectTools Security application can make templates. Manager. the call to write to the flash.

  • Page 147: Questions And Answers

    Questions and answers How can the BIOS settings be restored (returned to factory settings)? Turn on or restart the computer and press when prompted near the bottom of the display. Select File, then select Restore defaults. Follow the on-screen instructions. Select File, save changes and exit, then press Enter.

  • Page 148: Power Cord Set Requirements

    15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 149 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.
  • Page 150 NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
  • Page 151 Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. Remove the display bezel (3). Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure.
  • Page 152 Remove the display panel assembly (2) from the display enclosure. Position the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
  • Page 153 Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Position the display panel right-side up. Remove the backlight cables (1) from the clip (2) in the display panel. Position the display panel upside-down. WARNING! The backlight contains mercury.
  • Page 154 Remove the backlight frame from the display panel. Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.
  • Page 155 Remove the LCD panel. Recycle the LCD panel and backlight. Display 143...
  • Page 156 Index buttons display bezel AC adapter, spare part numbers 28 left TouchPad 9 removal 91 AC adapter/battery light 15 optical drive eject 16 spare part numbers 26 antennas power 11 display component recycling 138 disconnecting 51, 53 right TouchPad 9 display components, spare part audio board numbers 26...
  • Page 157 5 hinge webcam 8 ports removal 93 wireless 10 external monitor 15 HP PC Hardware Diagnostics (UEFI) HDMI 15 downloading 101, 107, 111 product description 5 using 101 mass storage devices, spare part USB 16 HP Recovery Disc Creator, using...
  • Page 158 21, 77 processor RTC battery product description 1 spare part number 24, 30 thermal material, replacement 87, product description RTC battery, HP 440 models audio 3 removal 84 tools required 36 chipset 1 spare part number 84 top cover...
  • Page 159 Windows 7 operating system DVD creating 115 using for restore 118 Windows 7 operating system media creating 115 using for restore 118 Windows applications key, identifying 13 Windows key, identifying 12 Windows operating system DVD Windows Startup Repair, using 117 wireless antennas disconnecting 51, 53 wireless antennas, identifying 8...

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