Toshiba Satellite User Manual
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Toshiba Satellite User Manual

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See also: Maintenance Manual , User Manual
Satellite
C40/C50/C70-B Series
User's Guide
If you need assistance:
Technical support is available online at Toshiba's Web site at
support.toshiba.com. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
page 116
®
/Satellite Pro
in this guide.
"If Something Goes Wrong" on
®
GMAD00395012
11/14

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  • Page 1 C40/C50/C70-B Series User’s Guide If you need assistance: Technical support is available online at Toshiba’s Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads.
  • Page 2 (“TOSHIBA”), ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO RESPONSIBILITY FOR DAMAGE TO OR LOSS OF ANY BUSINESS, PROFITS, PROGRAMS, DATA, NETWORK...
  • Page 3 YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR ANY DAMAGE OR LOSS OF DATA, OR ANY OTHER DAMAGE RESULTING THEREFROM. WHEN COPYING OR...
  • Page 4 Changes or modifications made to this equipment not expressly approved by Toshiba or parties authorized by Toshiba could void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: ❖...
  • Page 5 The Special Interest Group. Bluetooth modules enable wireless networks over two or more (up to a total of seven) TOSHIBA portable devices. Please contact TOSHIBA computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information.
  • Page 6 Because products with wireless technology operate within the guidelines found in radio frequency safety standards and Bluetooth recommendations, TOSHIBA believes wireless technology is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

  • Page 7: Wireless Interoperability

    If you should experience any such problem, immediately turn Bluetooth off your or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information. Radio Frequency Interference Requirements This device is restricted to indoor use due to its operation in the 5.15 GHz to 5.25 GHz frequency range.

  • Page 8: Wireless Lan And Your Health

    Because Wireless LAN products operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Wireless LAN is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific...

  • Page 9: Optical Disc Drive Safety Instructions

    You could damage the drive. You would also be exposed to laser light or other safety hazards, resulting in serious injury. Always contact an authorized Toshiba service provider, if any repair or adjustment is required. Location of the Required Label (Sample shown below.
  • Page 10 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel Mobile Satellite systems. Please note that high-power radars are allocated as primary users of the 5.25 GHz to 5.35 GHz and 5.65 GHz to 5.85 GHz bands.

  • Page 11: Regulatory Statements

    This product complies with any mandatory product specification in any country/region where the product is sold. In addition, the product complies with the following: EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: Supplementary *The product complies with the...
  • Page 12 United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies for our products.
  • Page 13 Bande de fréquence restreinte: seuls les canaux 1- 7 (2400 et 2454 MHz respectivement) doivent être utilisés endroits extérieur en France. Vous pouvez contacter l’Autorité de Régulation des Télécommunications (http://www.art- telecom.fr) pour la procédure à suivre. Italia: License required for indoor use. Use with outdoor installations not allowed.
  • Page 14 at that location and consult the local technical support staff responsible for the wireless network. ❖ The 5 GHz Turbo mode feature is not allowed for operation in any European Community country. ❖ This device must not be operated in ad-hoc mode using channels in the 5 GHz bands in the European Community.
  • Page 15 2. If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown below appears on this equipment.

  • Page 16: Device Authorization

    Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.
  • Page 17 EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO ANY OF THE FOREGOING. TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL.
  • Page 18 Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. Other trademarks and trade names are those of their respective owners. U.S. patents apply to this product. See http://patents.dts.com.
  • Page 19 Computer Recycling Information As part of a commitment to people and the future, Toshiba promotes the efficient use of resources by working to achieve our zero-waste- to-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste.

  • Page 20: Table Of Contents

    Contents Introduction............25 This guide ............27 Safety icons ............28 Other icons used..........28 Your computer’s features and specifications ........... 29 Documentation ............ 29 Service options ............ 29 Chapter 1: Getting Started........30 Selecting a place to work ........30 Setting up a work environment ...... 30 Keeping yourself comfortable ......
  • Page 21 Using the computer for the first time ....41 Initial setup............. 41 Setting up your software........ 42 Registering your computer with Toshiba ..... 42 To Shut down your computer ......43 To Restart your computer........44 To place your computer in Sleep mode....44 Adding optional external devices......
  • Page 22 Recording optical media ........ 74 Removing a disc with the computer on ..75 Removing a disc with the computer off ..76 Toshiba’s online resources ........76 Chapter 3: Mobile Computing ........ 77 Toshiba’s energy-saver design......77 Running the computer on battery power..... 77 Battery Notice ..........
  • Page 23 Function Key ............113 Recovery Media Creator ........114 Service Station........... 114 TOSHIBA Application Installer ......115 Chapter 6: If Something Goes Wrong....116 Problems that are easy to fix ......116 Problems when you turn on the computer ..117 ®...
  • Page 24 Windows operating system.... 136 If you need further assistance......140 Contacting Toshiba........141 Other Toshiba Internet Web sites ...... 141 Toshiba’s worldwide offices ......141 Appendix A: TOSHIBA Function Keys ....143 Functions ............143 Help file ............144 Display brightness ........

  • Page 25: Introduction

    You can wake the computer from Sleep mode by pressing the power button. See the “Mobile Computing” section of the Toshiba User’s Guide for more information on using power management settings to conserve computer energy.
  • Page 26 Hazardous Substances in electrical and electronic equipment (RoHS), which restricts use of certain chemicals including, but not limited to, lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its computer component suppliers to meet RoHS requirements and verifies its suppliers’...

  • Page 27: This Guide

    For more detailed information about the features and specifications on your particular model, please visit Toshiba’s Web site at support.toshiba.com. While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, prices, system/component/options availability are all subject to change without notice.

  • Page 28: Safety Icons

    Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not...

  • Page 29: Your Computer's Features And Specifications

    To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem or need to contact Toshiba, see “If Something Goes Wrong” on page 116.

  • Page 30: Chapter 1: Getting Started

    Chapter 1 Getting Started This chapter provides tips for using your computer effectively, summarizes how to connect components, and explains what to do the first time you use your computer. Please read the safety instruction information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause bodily injury, property damage, or...

  • Page 31: Keeping Yourself Comfortable

    Getting Started Selecting a place to work ❖ Equipment that generates a strong electromagnetic field, such as stereo speakers (other than speakers that are connected to the computer) or speakerphones. ❖ Rapid changes in temperature or humidity and sources of temperature change such as air conditioner vents or heaters.

  • Page 32: Using The Notebook With An External Keyboard, Mouse Or Monitor

    Getting Started Selecting a place to work ❖ When typing, keep your wrists straight and try not to rest your wrists on the notebook. Support your arms on your forearm area. The forearms can be supported by the chair arm supports or the desk surface. ❖...

  • Page 33: Typing Style

    Getting Started Selecting a place to work ❖ When using a notebook for long hours, it may be more comfortable to dock the notebook and use an external keyboard, mouse and monitor. ❖ The keyboard and mouse (or trackball) should be close to your elbow level.

  • Page 34: Taking Breaks And Varying Tasks

    Getting Started Selecting a place to work Taking breaks and varying tasks ❖ Change the way you work so that you are not stuck in the same posture for long periods of time. Some people find it comfortable to occasionally stand while using the notebook.

  • Page 35: Seeking Additional Help

    Getting Started Selecting a place to work Seeking additional help Follow the advice from your employer’s company health and safety staff. Contact them if you need assistance making adjustment to your workstation or adjusting the lighting. Again, if you experience persistent or recurrent pain, ache, numbness, burning, or stiffness you should promptly see a qualified health care provider.

  • Page 36: Precautions

    Getting Started Selecting a place to work Precautions Your computer is designed to provide optimum safety and ease of use, and to withstand the rigors of travel. You should observe certain precautions to further reduce the risk of personal injury or damage to the computer. ❖...
  • Page 37 Getting Started Selecting a place to work Consider using a hard computer insulating pad or similarly suitable hard insulating material when using a computer on your lap. Never place a heavy object on the computer and be careful not to drop a heavy object onto the computer. It could damage the computer or cause system failure.

  • Page 38: Important Information On Your Computer's Cooling Fan

    Getting Started Setting up your computer Important information on your computer’s cooling fan Your computer may have a CPU cooling fan that cools the CPU by drawing outside air into the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your...

  • Page 39: Connecting To A Power Source

    Always use the TOSHIBA AC adaptor that was provided with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury.

  • Page 40: Charging The Main Battery

    Getting Started Charging the main battery Plug the AC adaptor cord into the DC-IN on the side of the computer. NOTE To locate your DC-IN port, please refer to your Quick Start document. Connect the power cord/cable to a live electrical outlet. The AC power light on the indicator panel glows white.

  • Page 41: Using The Computer For The First Time

    Getting Started Using the computer for the first time NOTE Battery life and charge time may vary depending on the applications power management settings, and features used. Using the computer for the first time The computer is now ready for you to turn it on and begin using it, see “Exploring Your Computer’s Features”...

  • Page 42: Setting Up Your Software

    Registering your computer with Toshiba Product registration is strongly recommended, and allows Toshiba to send you periodic updates, announcements, and special offers applicable to your Product. Product registration can be completed by one of three methods: From the Toshiba Web site at register.toshiba.com: Type in the requested information and complete the registration process.

  • Page 43: To Shut Down Your Computer

    Getting Started To Shut down your computer To Shut down your computer ® Press the ) key to display the Start Windows screen. Pressing the power button before shutting down the ® Windows operating system could cause you to lose your work.

  • Page 44: To Restart Your Computer

    Getting Started To Restart your computer To Restart your computer ® Press the ) key to display the Start Windows screen. Click or touch the ) icon at the upper-right Power corner of the screen. Restart option (Sample Image) Restart Highlight , and then click or touch the Restart...

  • Page 45: Adding Optional External Devices

    Adding memory Your computer comes with enough memory to run most of today’s popular applications. Toshiba will not be responsible for any product damage, data loss, service or part replacement made necessary by improper installation of a memory module.

  • Page 46: Creating Recovery Media

    Getting Started Recovering the Internal Storage Drive A recovery image of your computer is stored on the internal storage drive, and the image can be restored by running the recovery utilities directly from your internal storage drive as described in the sections below. However, it is strongly recommended that you create recovery media.
  • Page 47 Search field, type . In the list that appears, Recovery Media Creator click or touch your selection. The TOSHIBA Recovery Media Creator dialog box displays. (Sample Image) TOSHIBA Recovery Media Creator dialog...
  • Page 48 If you are copying files to a USB flash drive, connect a USB flash drive of the required minimum capacity (as specified in the TOSHIBA Recovery Media Creator utility) to your computer. All information stored on your DVDs or USB flash drive(s) will be erased during the process of creating the recovery media.

  • Page 49: Restoring From Recovery Media

    Getting Started Recovering the Internal Storage Drive Restoring from recovery media The recovery process deletes information stored on the internal storage drive. Be sure to save your work to external media before executing the recovery (see “Backing up your work” on page 71).

  • Page 50: Refresh Your Pc (With User's Data)

    Windows Store. Your PC settings and any Desktop Applications installed from media or websites will be deleted. Toshiba does not guarantee that your data will not be deleted during the Refresh process. Please make a back up of your data to external media before executing this process.
  • Page 51 Get Started The “Refresh your PC” screen appears. (Sample Image) Refresh your PC screen Toshiba does not guarantee successful data back up. Be sure to save your work to external media before executing the recovery (see “Backing up your work” on page 71).

  • Page 52: Reset Your Pc

    Getting Started Recovering the Internal Storage Drive Click or touch the button to begin. Next The “Ready to refresh your PC” screen appears. (Sample Image) Ready to refresh your PC screen You will be prompted to refresh your system. Click or touch the button.
  • Page 53 Getting Started Recovering the Internal Storage Drive Click or touch Change PC Settings The PC settings window appears. (Sample Image) PC settings screen Click or touch Update and recovery Click or touch Recovery Select Remove everything and reinstall Windows and click or touch Get Started The “Reset your PC”...
  • Page 54 Getting Started Recovering the Internal Storage Drive Click or touch the button. Next The “Do you want to fully clean your drive?” screen appears. (Sample Image) Do you want to fully clean your drive screen Select one of the following options: ❖...

  • Page 55: Installing Drivers And Applications

    NOTE Selecting the “Fully clean the drive” option may take several hours. Installing drivers and applications The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. NOTE You must have an Internet connection to reinstall applications.

  • Page 56: Using The Touch Pad

    Getting Started Using the touch pad Using the touch pad NOTE Some of the touch pad operations described in this section are only supported in certain applications, and only on certain models. You can use the touch pad (the small, touch-sensitive area in front of the keyboard) and the adjacent control buttons to: ❖...
  • Page 57 Getting Started Using the touch pad Do the following: Example: Move the on- Slide your finger across the screen pointer touch pad in the direction you want to move the pointer. To move the pointer a longer distance, slide your finger (Sample Illustration) several times across the touch Pointer moves to the right...

  • Page 58: Adjusting Touch Pad Settings

    Getting Started Using the touch pad Do the following: Example: Scroll Slide your finger along the horizontally bottom edge of the touch pad in the direction you want to scroll. Repeat to scroll a longer distance. (Sample Illustration) Horizontal scrolling active area Zoom in/out To zoom in:...

  • Page 59: Disabling Or Enabling The Touch Pad

    Touch pad setting options vary by computer model. The touch pad settings are accessible through the Mouse Properties option of the Windows Control Panel. For more information, please visit support.toshiba.com. Disabling or enabling the touch pad The touch pad is enabled by default. To enable/disable the touch pad, press .

  • Page 60: Using External Display Devices

    Getting Started Using external display devices Using external display devices Your computer comes with a built-in display, but you can also connect the following types of external display devices to the video ports described below: NOTE To locate your HDMI™ or RGB port, please refer to your Quick Start document.

  • Page 61: Connecting An External Monitor Or Projector

    Getting Started Using external display devices Connecting an external monitor or projector You can easily attach an external monitor or projector to your computer if you need a larger screen. To do this: Read the directions that came with the monitor to see if you first need to install new software.

  • Page 62: Adjusting The Quality Of The External Display

    Getting Started Customizing your computer’s settings ❖ Second screen only (Sample Image) Display options window NOTE The ( ) + keys navigate through the options without activating a selection. Press to activate a ENTER selection. NOTE You may also use the key, and then press ENTER activate a selection.

  • Page 63: Caring For Your Computer

    Getting Started Caring for your computer From the Start or Desktop screen, move your pointer to the upper-right corner of the screen or swipe in from the right ® edge. When the Windows charms appear, click or touch the ) charm, and then click or touch Settings Change PC .

  • Page 64: Using A Computer Lock

    You may want to secure your computer to a heavy object such as your desk. The easiest way to do this is to purchase an optional computer lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Computer lock cable To secure the computer: Wrap the cable through or around some part of a heavy object.

  • Page 65: Chapter 2: Learning The Basics

    Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your computer to reconnect, or your battery runs out of charge while you are working, you will lose all work since...

  • Page 66: Using The Keyboard

    Learning the Basics Using the keyboard ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the data on it unless you have a separate backup copy.

  • Page 67: Function Keys

    Learning the Basics Using the keyboard (Sample Illustration) Keyboard (Sample Illustration) 10-key keyboard (Available on certain models) NOTE To capture a print screen of the entire screen, press key. (This only applies to models with Fn + PRTSC a 10-key keypad.) To capture only the active window displayed, press while simultaneously pressing the key.

  • Page 68: Special Windows ® Keys

    Used in combination with the key, function keys marked with icons execute specific functions on the computer. For example, turns the touch pad ON/OFF. For more information, see “TOSHIBA Function Keys” on page 143. ® Special Windows keys ® Windows Application key ®...

  • Page 69: Mouse Properties

    Learning the Basics Mouse properties —Touch to activate items displayed on the screen, Touch such as app and setting icons or on-screen buttons. Touch to type using the keyboard. —Touch and hold an item on the screen by Touch & hold touching and holding the item in place until an action occurs.

  • Page 70: Starting An App

    Learning the Basics Starting an app Starting an app To Start an app on the Start screen, move your pointer over the appropriate app tile and click or touch to open. To Start an app from the Desktop, move your pointer to the upper-right corner of the screen or swipe in from the right ®...

  • Page 71: Saving Your Work

    Learning the Basics Saving your work Saving your work Before you turn off the computer using the Shut down command, save your work on the internal storage drive, external media, flash media, or optical disc. This is one of the most important rules of computing. Many applications offer a feature that saves documents at regular intervals.

  • Page 72: Optical Disc Drive Components

    Learning the Basics Using the optical disc drive TECHNICAL NOTE: Your optical disc drive is set to play region 1 (North America) DVD-ROMs. A DVD disc of a region other than the above mentioned cannot be played unless you manually change it in the Properties setting of the optical disc drive.

  • Page 73: Media Control Buttons

    Learning the Basics Using the optical disc drive —Use if you need to release the disc Manual eject hole tray when the power is off. Use a straightened paper clip or other narrow object to press the manual eject button located inside the hole.

  • Page 74: Playing Optical Media

    If you insert the disc incorrectly, it may jam the drive. If this happens, contact Toshiba support for assistance. Playing optical media If you insert an optical disc into the optical disc drive and the Auto-Run feature does not automatically start your disc, try launching the optical disc manually.

  • Page 75: Removing A Disc With The Computer On

    These problems are not due to any defect in your Toshiba computer or optical disc drive. Please refer to your computer's product specification for listing of specific format compatibilities.

  • Page 76: Removing A Disc With The Computer Off

    Gently press the tray in to close it. Toshiba’s online resources Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products, give help with technical questions and keep you up to date with future upgrades.

  • Page 77: Chapter 3: Mobile Computing

    Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to operate at its maximum energy efficiency, so that you can use it for longer periods while traveling.

  • Page 78: Battery Notice

    The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test settings at the time of publication and is not an estimate of a system’s battery life under any conditions other than the...

  • Page 79: Power Management

    The battery needs to be charged before you can use it to power the computer. Always use the AC adaptor specified by Toshiba. You can order a Toshiba AC adaptor from Toshiba’s Web site at accessories.toshiba.com. NOTE Battery charge time may vary depending on the applications, power management settings, and features used.

  • Page 80: Monitoring Battery Power

    Mobile Computing Monitoring battery power The battery may not start charging immediately under the following conditions: ❖ The battery is extremely hot or cold. To ensure that the battery charges to its full capacity, wait until it reaches room temperature (50 to 80 degrees Fahrenheit, 10 to 26 degrees Celsius).

  • Page 81: Determining Remaining Battery Power

    Mobile Computing Monitoring battery power NOTE If the AC power light flashes amber during charging, either a battery pack is malfunctioning, or it is not receiving correct input from the AC power supply. HINT: Be careful not to confuse the AC power light/ Battery light ( ) and the power button ( ) light.

  • Page 82: What To Do When The Main Battery Runs Low

    Mobile Computing Monitoring battery power TECHNICAL NOTE: The computer drains the battery faster at low temperatures. Check your remaining charge frequently if you are working in temperatures below 50 degrees Fahrenheit. The computer calculates the remaining battery charge based on your current rate of power use and other factors such as the age of the battery.

  • Page 83: Conserving Battery Power

    Mobile Computing Monitoring battery power Click or touch Change advanced power settings The Advanced settings tab of the Power Options window appears. Double-click or touch to display the battery Battery options. (Sample Image) Advanced settings tab of Power Options screen Configure the alarm settings to suit your needs.

  • Page 84: Power Plans

    Mobile Computing Monitoring battery power These power-saving options control the way in which the computer is configured. By using them, you can increase the length of time you can use the computer before you need to recharge the battery. ® Microsoft has combined these options into preset Power Plans.

  • Page 85: Using The Eco Power Plan

    Mobile Computing Using the eco power plan NOTE To edit a plan or to edit advanced settings, continue to the following steps. Click or touch to choose the Change plan settings plan you want to edit. This screen allows you to change basic settings. Click or touch Change advanced power settings access settings for battery notification levels, internal...

  • Page 86: Changing The Main Battery

    If you find that a new battery is needed, contact the location where you purchased the computer for more information on replacing the battery. Toshiba will not be responsible for any product damage, data loss, service, or part replacement made necessary by improper installation of a new battery.

  • Page 87: Removing The Battery From The Computer

    Mobile Computing Changing the main battery Removing the battery from the computer To remove the battery: Save your work. Turn off the computer, see “To Shut down your computer” on page Unplug and remove any cables connected to the computer, including the AC adaptor. Close the display panel and turn the computer upside down.

  • Page 88: Inserting A Charged Battery

    Mobile Computing Changing the main battery If the battery is leaking or its case is cracked, put on protective gloves to handle it, and discard it immediately. Always dispose of used battery packs in compliance with all applicable laws and regulations. Put insulating tape, such as cellophane tape, on the electrode during transportation to avoid a possible short circuit, fire or electric shock.

  • Page 89: Taking Care Of Your Battery

    Do not expose the computer to fire. The battery could explode Do not turn on the computer’s power again until an authorized Toshiba service provider has checked it for safety. Continued use could cause a fire or rupture possibly resulting in serious injury or computer failure...

  • Page 90: Maintaining Your Battery

    Mobile Computing Disposing of used batteries Maintaining your battery Fully discharging your battery pack will allow better accuracy of the battery meter. To fully discharge your battery pack: ❖ Periodically, disconnect the computer from a power source and operate it on battery power until the battery pack fully discharges.

  • Page 91: Traveling Tips

    ❖ Always travel with the computer in a carrying case. Toshiba offers a choice of carrying cases for the computer. They all provide plenty of extra space for manuals, power cords, and compact discs. Contact your authorized Toshiba representative for more information or visit Toshiba’s Web site at accessories.toshiba.com.
  • Page 92 Before using your computer aboard an aircraft, make sure the Wireless antenna is OFF (Airplane mode is ON) if your computer has wireless LAN capability. NOTE To enable or disable wireless communication, use the key. For more information see “TOSHIBA Function Keys” on page 143.

  • Page 93: Chapter 4: Exploring Your Computer's Features

    Chapter 4 Exploring Your Computer’s Features In this chapter, you will explore some of the special features of your computer. Exploring the Start screen The Start screen is the launching pad for everything you can ® do in the Windows operating system, providing new and easy ways to access everything from your favorite apps and Web sites to your contacts and other important information.

  • Page 94: Charms

    Exploring Your Computer’s Features Exploring the Start screen For detailed information on the new functionality, refer to the ® Windows Help and Support. Search icon Power icon Apps page icon App tiles ® (Sample Image) Windows Start screen Charms ® Use the Windows charms to start apps, find documents, set up system components, and perform most other...

  • Page 95: Tiles

    Exploring Your Computer’s Features Exploring the desktop Tiles Tiles can be accessed and launched from the Start screen. Typical Start screen tiles are the Desktop tile and Mail tile, as well as tiles representing all other applications downloaded to your system. Exploring the desktop You can use its features to start applications, find documents, set up system components, and perform most...
  • Page 96 Exploring Your Computer’s Features Exploring the desktop Icons An icon represents a folder, file, or program that can be quickly activated by double-clicking or touching the icon. You can create a new desktop icon for any folder, file, or program by dragging the element’s icon from its location in a window to the desktop area.

  • Page 97: Windows Store

    Exploring Your Computer’s Features ® Windows Store Notification area The notification area displays icons of tasks or programs that run continuously in the background and displays notifications. To learn more about each task, position the pointer over the icon for a few moments and a short description of the task appears.

  • Page 98: Setting Up For Communications

    Next Your computer should then be connected. NOTE To enable or disable wireless communication, use the key. For more information see “TOSHIBA Function Keys” on page 143. NOTE When Airplane mode is OFF, the wireless indicator light will be lit.

  • Page 99: Connecting Your Computer To A Network

    Exploring Your Computer’s Features Exploring audio features ® For help with common Wi-Fi networking problems, see “Wireless networking problems” on page 132. Connecting your computer to a network You can connect your computer to a network to increase its capabilities and functionality. Accessing a network For specific information about connecting to the network, consult your network administrator.

  • Page 100: Using External Speakers Or Headphones

    Exploring Your Computer’s Features Exploring audio features When you have finished recording, click or touch the button. Stop Recording dialog box appears. Save As To save the file, type a file name, and then click or touch Save Using external speakers or headphones Your computer is equipped with a full stereo sound system with internal speakers.

  • Page 101: Using The Web Camera

    Exploring Your Computer’s Features Using the Web Camera Using the Web Camera Your computer may come with a built-in Web Camera. With this Web Camera you can do the following: ❖ Take pictures and record videos with your computer ❖ Chat with others and have them see you while using instant messaging (IM) programs ❖...

  • Page 102: Inserting Memory Media

    Exploring Your Computer’s Features Using the Memory card reader Inserting memory media NOTE To locate your Memory card reader, please refer to your Quick Start document. The following instructions apply to all types of supported media devices. Turn the media so that the contacts (metal areas) are face down.
  • Page 103 Exploring Your Computer’s Features Using the Memory card reader Highlight, and then click or touch the item you would like to eject. If the system is unable to prepare the media for safe removal, a message will tell you to try again later. If the media can be removed now, the system displays Safe to Remove Hardware...

  • Page 104: Chapter 5: Utilities

    ❖ ® eco Utility ❖ Supervisor password ❖ User password ❖ System Settings ❖ Function Key ❖ Recovery Media Creator ❖ Service Station ❖ TOSHIBA Application Installer...

  • Page 105: Eco Utility

    Utilities ® eco Utility ® eco Utility ® The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. ® To access the eco Utility From the Start screen begin typing eco Utility Click or touch eco Utility...

  • Page 106: Password Utility

    TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your computer.
  • Page 107 Utilities Password Utility To set a supervisor password: To access Supervisor Password from the Start screen begin typing Password Utility Click or touch Password Utility (Sample Image) Supervisor Password tab Click or touch Supervisor Password Click or touch Enter your password, and then enter it again to verify. Click or touch NOTE Under User Policy, this option may or may not ask for...

  • Page 108: Using A User Password

    TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your computer.
  • Page 109 Utilities Password Utility To register a password for the power-on password functions: To access User Password from the Start screen begin typing Password Utility Click or touch Password Utility Click or touch User Password (Sample Image) User Password tab Click or touch Enter your password, and then enter it again to verify.

  • Page 110: Deleting A User Password

    Utilities Password Utility Deleting a user password To cancel the power-on password function: To access User Password from the Start screen begin typing Password Utility Click or touch Password Utility A pop-up screen appears asking for a password. Enter your password, and then click or touch Verify Click or touch Delete...

  • Page 111: System Settings

    Utilities System Settings System Settings System Settings is the TOSHIBA configuration management ® tool available through the Windows operating system. To access it: To access System Settings from the Start screen begin typing System Settings Click or touch System Settings The System Settings screen appears.
  • Page 112 Utilities System Settings ❖ —Allows you to view the current BIOS version General or change certain settings back to their default values ❖ —Allows you to access the wake-on Keyboard keyboard function, or to configure the function keys ❖ —Allows you to set networking functions ❖...

  • Page 113: Function Key

    Function Key NOTE The Function option is disabled by default. TOSHIBA Function Key enables you to activate functions by pressing specific keys either singly or in combination with Fn. Some functions show the toast notification at the edge of the screen. These settings turn notifications ON/OFF.

  • Page 114: Recovery Media Creator

    Utilities Recovery Media Creator Recovery Media Creator The Recovery Media Creator utility enables you to create recovery media that can be used to return your system to its out-of-box state, if necessary. For detailed information on using the utility to create recovery media, see “Creating recovery media”...

  • Page 115: Toshiba Application Installer

    TOSHIBA Application Installer NOTE You must have an Internet connection to reinstall applications. The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: To access TOSHIBA Application Installer from the Start...

  • Page 116: Chapter 6: If Something Goes Wrong

    This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter. Problems that are easy to fix Your program or application stops responding.

  • Page 117: Problems When You Turn On The Computer

    If Something Goes Wrong Problems when you turn on the computer If you are working in a program that suddenly freezes, chances are the program has stopped responding. You can exit the program without shutting down the operating system or closing other programs. To close a program that has stopped responding: Press , and...
  • Page 118 If Something Goes Wrong Problems when you turn on the computer The computer displays the WARNING RESUME FAILURE/Windows Error Recovery – Windows did not shut down message. successfully To continue, select . This can Start Windows normally happen if the computer was put into Sleep mode and the battery has discharged.

  • Page 119: The Windows ® Operating System Is Not

    Once the battery has been trickle- charged, it may begin working correctly again. If the trickle-charging does not prove effective, you can connect to Support Online by going to Toshiba support at support.toshiba.com. The battery light is blinking when the computer is If the battery light is blinking when the computer is on, this indicates a power mismatch.

  • Page 120: Using Startup Options To Fix Problems

    If Something Goes Wrong ® The Windows operating system is not working Unless a hardware device has failed, problems usually occur when you change the system in some way such as installing a new program or adding a device. If you experience any of these problems, use the options in the Startup menu to fix the problem.
  • Page 121 If Something Goes Wrong ® The Windows operating system is not working Reset your computer ❖ All of your personal files and apps are removed ❖ Your computer settings are changed back to their defaults For more information, see “Reset your PC” on page Advanced options Choosing this option presents you with another set of options:...

  • Page 122: Internet Problems

    If Something Goes Wrong ® The Windows operating system is not working ❖ Enable boot logging Creates a file that lists all the drivers that are installed during startup ❖ Enable Safe Mode ® Starts Windows with a minimal set of drivers and services.

  • Page 123: The Windows Operating System Can Help You

    ❖ Click or touch one of the options listed in the window and follow the instructions You can connect to Support Online by going to Toshiba support at support.toshiba.com. Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of a device.

  • Page 124: Power And The Batteries

    If Something Goes Wrong Power and the batteries Click or touch Device Manage The Device Manager screen appears. From the list of device(s), double-click or touch the device type. To view the device(s) installed, double-click or touch the device. The operating system displays the device Properties dialog box, which provides an array of tabs.
  • Page 125 If Something Goes Wrong Power and the batteries Here are some typical problems and how to solve them: The AC power light does not come on when you plug in the AC adaptor and power cord/cable. Make sure the AC adaptor and power cord/cable are firmly plugged into both the wall outlet and the computer.

  • Page 126: Keyboard Problems

    This is normal for all batteries. To purchase a new battery pack, see your accessories information included with your computer, or visit the Toshiba Web site at accessories.toshiba.com. Refer to this site often to stay current on the most recent software and hardware options for your computer, and for other product information.
  • Page 127 If Something Goes Wrong Display problems If you are using an external monitor: ❖ Check that the monitor is turned on. ❖ Check that the monitor’s power cord/cable is firmly plugged into a working power outlet. ❖ Check that the cable connecting the external monitor to the computer is firmly attached.

  • Page 128: Disk Or Storage Drive Problems

    If Something Goes Wrong Disk or storage drive problems The display mode is set to Simultaneous and the external display device does not work. Make sure the external monitor is capable of displaying at resolutions of 1280 x 800 or higher. Devices that do not support this resolution will only work in Internal/External mode, and not simultaneous mode.
  • Page 129 If Something Goes Wrong Disk or storage drive problems Click or touch the button. Check The Error Checking box appears. The system will alert you if you need to scan the drive. Even if you do not need to scan the drive for errors you can scan by clicking or touching Scan drive Error-checking tests and repairs the storage drive.

  • Page 130: Optical Disc Drive Problems

    Some discs run correctly but others do not. Check that the type of disc you are using is compatible with your optical disc drive. For more information regarding supported optical media formats, refer to the complete detail specifications for your computer at support.toshiba.com.

  • Page 131: Sound System Problems

    If Something Goes Wrong Sound system problems If the problem is with an optical data disc, refer to the software’s documentation and check that the hardware configuration meets the program’s needs. The disc will not come out of the drive when you click the eject button on the screen.

  • Page 132: Wireless Networking Problems

    If Something Goes Wrong Wireless networking problems You may have connected the printer while the computer is on. Disable Sleep mode, turn off the computer, and turn off the printer. Turn the printer back on, make sure it is online, and then turn the computer back on.
  • Page 133 NOTE To enable or disable wireless communication, use the For more information see “TOSHIBA Function F12 key. Keys” on page 143. ❖ Use IPCONFIG to verify that the computer has a useful...

  • Page 134: Dvd Operating Problems

    “Checking device properties” on page 123 instructions on using Device Manager to view the optical disc drive properties. Check the Toshiba Web site for new information on optical disc drives and their operation. A blank screen appears while watching a DVD-ROM movie or title.

  • Page 135: Develop Good Computing Habits

    If Something Goes Wrong Develop good computing habits To keep the display from turning off, click or touch in both drop down lists. Never Click or touch Save changes The screen saver runs while you are watching a movie or title. If the screen saver is enabled, it runs on top of any movie or title you are watching.

  • Page 136: Data And System Configuration Backup In The Windows Operating System

    If Something Goes Wrong Develop good computing habits Read the documentation. It is very difficult to provide a fail-safe set of steps you can follow every time you experience a problem with the computer. Your ability to solve problems will improve as you learn about how the computer and its software work together.
  • Page 137 If Something Goes Wrong Develop good computing habits In the left pane, click or touch System Protection The System Protection tab of the System Properties window appears. Click or touch Configure Under select Restore settings Turn on System Protection Click or touch Click or touch Create In the input field, enter a name that is descriptive enough...
  • Page 138 No additional software is required. Most of the optical disc drives built into recent Toshiba portable computer models can write to (or ‘burn’) as well as read from optical discs.
  • Page 139 If Something Goes Wrong Develop good computing habits ® For additional Help, while in the Windows Desktop screen, ® press the key to launch the Windows Help and Support screen. Search for “back up files”. General tips for installing hardware and software Here are a few tips to help ensure safe and easy installation of new hardware (printers, pointing devices, external hard...

  • Page 140: If You Need Further Assistance

    Contact the software company’s technical support group for their assistance. ❖ Consult the dealer from whom you purchased your computer and/or program. Your dealer is your best source for current information. For the detailed specifications for your computer, visit support.toshiba.com.

  • Page 141: Contacting Toshiba

    If Something Goes Wrong Other Toshiba Internet Web sites Contacting Toshiba Toshiba’s Technical Support Web site For technical support, or to stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com.
  • Page 142 Spain United States The Rest of Europe Toshiba America Information Toshiba Europe (I.E.) GmbH Systems, Inc. Hammfelddamm 8 9740 Irvine Boulevard D-4-1460 Neuss Irvine, California 92618 Germany United States For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm.

  • Page 143: Appendix A: Toshiba Function Keys

    Appendix A TOSHIBA Function Keys TOSHIBA Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Help file ❖ Brightness control ❖...

  • Page 144: Help File

    TOSHIBA Function Keys Functions Help file This TOSHIBA Function key displays the help file. Display brightness This TOSHIBA Function key decreases the screen brightness. This TOSHIBA Function key increases the screen brightness.

  • Page 145: Output (Display Switch)

    TOSHIBA Function Keys Functions Output (Display switch) This TOSHIBA Function key cycles through the display options and highlights the available options. (Only the first option is available when you do not have an external monitor attached.) ❖ PC screen only ❖...

  • Page 146: Disabling Or Enabling The Touch Pad

    This TOSHIBA Function key allows you to start playing or pause the media currently playing. This TOSHIBA Function key allows you to go to the next track. This TOSHIBA Function key decreases the volume.

  • Page 147: Volume Mute

    Enables the wireless antenna (Airplane mode is OFF). Keyboard Function keys This TOSHIBA Function key allows you to zoom out. This TOSHIBA Function key allows you to zoom in. Zoom (Display resolution) This TOSHIBA Function key switches screen resolution. [Space bar] Cycle through the screen resolutions, and then select the desired resolution.

  • Page 148: Appendix B: Power Cord/Cable Connectors

    Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. Canada UL approved CSA approved United Kingdom Europe VDA approved...

  • Page 149: Glossary

    Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User’s Guide. Alternating Current Basic Input/Output System BIOS Blu-ray Disc Read-Only Memory BD-ROM bits per second Compact Disc Compact Disc Read-Only Memory CD-ROM...
  • Page 150 Glossary Dots Per Inch Digital Versatile (or Video) Disc Digital Versatile (or Video) Disc Read-Only DVD-ROM Memory external Serial Advanced Technology eSATA Attachment File Allocation Table Federal Communications Commission gigabyte gigabytes per second GBps Hard Disk Drive High-Definition Multimedia Interface HDMI High-Definition Multimedia Interface Consumer HDMI CEC...
  • Page 151 Glossary Radio Frequency Interference Read-Only Memory Real-Time Clock Secure Digital Synchronous Dynamic Random Access Memory SDRAM Solid State Drive Thin Film Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User’s Guide. —A liquid crystal display (LCD) made active-matrix display from an array of liquid crystal cells using active-matrix...
  • Page 152 Glossary —A copy of a file, usually on a removable disk, kept in backup case the original file is lost or damaged. BIOS —See Basic Input/Output System (BIOS) —The speed at which a communication device, such baud rate as a printer or modem, transmits information. Baud rate is the number of signal changes per second (not necessarily bits per second the same as bits per second).
  • Page 153 Glossary —A section of very fast memory in which frequently used cache information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer’s CPU cache, L1 cache, L2 cache main memory. See also CD-ROM —An individual compact disc.
  • Page 154 Glossary —A device that controls the transfer of data from a controller computer to a peripheral device and vice versa. For example, disk drives, monitors, keyboards, and printers all require controllers. Central Processing Unit (CPU) —See —A section of very fast memory residing between CPU cache the CPU and the computer’s main memory that temporarily stores data and instructions the CPU will need to execute...
  • Page 155 Glossary —A round, flat piece of material, designed to be read from disc and written to by optical (laser) technology, and used in the production of optical discs, such as CDs and DVDs. disk Compare —A round, flat piece of material that can be magnetically disk influenced to hold information in digital form, and used in the production of magnetic disks, such as hard disks.
  • Page 156 Glossary —An external device that supports hot swapping and eSATA fast data transfer. Very useful in storing and transferring large files. —A computer program that is ready to run. executable file Application programs and batch files are examples of executable files. Names of executable files usually end with a .bat or .exe extension.
  • Page 157 One A/V component can control another while using this HDMI function, if connected with HDMI cables. See also —A feature of many Toshiba computers that saves Hibernation to the internal storage drive the current state of your work, including all open files and programs, when you turn the computer off.
  • Page 158 Glossary —A small image displayed on the screen that represents a icon function, file, or program. —A method of refreshing a computer screen, in interlaced which only every other line of pixels is refreshed. Interlaced monitors take two passes to create a complete screen non-interlaced image.
  • Page 159 Glossary —To move information from a storage device (such as a load hard disk) into memory for processing. —See local area network —A section of a disk that is recognized by the logical drive operating system as a separate disk drive. A system’s logical drives may differ from its physical drives.
  • Page 160 Glossary —A method of refreshing a computer screen, non-interlaced in which each pixel of every line is refreshed as the electron beam scans across and down the screen. Compare interlaced —A disk for storing programs and data that non-system disk system disk cannot be used to start the computer.
  • Page 161 Glossary —An icon (usually an arrow) that moves on the screen pointer when you slide your finger across the touch pad or move a mouse. Used to point to and select/activate on-screen items, such as icons, menu items, and buttons. The shape and purpose of the pointer varies depending on the program you are using and what you are doing.
  • Page 162 Glossary —A monitor that RGB (Red, Green, Blue) monitor reproduces all colors by mixing red, green, and blue light in various combinations. —An eight-wire connector used to connect a RJ45 connector computer to a network. —Non-volatile memory that can ROM (Read-Only Memory) Non-volatile be read but not written to.
  • Page 163 Glossary ® —The symbol (in the MS-DOS operating system prompt system, generally a drive letter followed by a “greater than” sign) indicating where users are to enter commands. active-matrix display —See TFT display —To activate items displayed on the screen, such as Touch apps, setting icons, and on-screen buttons by touching them with your finger.

  • Page 164: Index

    Index care 89 changing 86 AC adaptor 39 charge indicator light 40 AC power 79 charge time 79 AC power light 39 charger 79 accessing charging 40 network 99 conserving power 83 adding determine remaining power 81 memory 45 disposal 90 optional external devices 45 indicator light 81 adequate ventilation...
  • Page 165 Index battery indicator light 81 external device 59 BIOS Setup HDMI™-compatible TV or display device 60 see System Settings monitor 61 button eject, optical disc drive 72 power cord/cable 40 mute button 73 power source 39 next track button 73 cooling fan play/pause button 73 adequate ventilation 38...
  • Page 166 Index using 71 recycle bin 96 safety 28 Shut down 43 eco power plan 85 Initial setup eco Utility® 105 using your computer for the eject button first time 41 optical disc drive 72 installing eject, optical disc drive 73 a charged battery 88 enabling internal storage drive...
  • Page 167 108 notification area 97 supervisor password 106 notifications 97 user password 106 utility 106 port online resources HDMI™ 60 Toshiba 76 HDMI™ Out 60 optical disc power Auto-Run feature 74 connecting cable to AC handling 74 adaptor 39 inserting 73...
  • Page 168 36 safety precautions battery 89 printer troubleshooting 131 saving files 71 problem solving selecting contacting Toshiba 141 a place to work 30 Startup options 120 power plan options 84 video cables 60 projector connecting 61 Service Station 114 setting...
  • Page 169 65 installing hardware/software Toshiba online resources 76 keyboard 126 registering computer missing files/trouble accessing Toshiba Web site 42 a drive 128 worldwide offices 141 on-screen eject button 131 TOSHIBA Application Installer 115 optical disc drive 130 TOSHIBA Function key...
  • Page 170 Index optical disc drive 71 touch pad 56 Web Camera 101 using the keyboard 66 Utilities 104 video projector adjusting display 62 warranty standard limited warranty 29 Web Camera using 101 Web sites 141 Wi-Fi® wireless networking 98 Windows® Charms Devices 94 Search 94 Settings 94...

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