Panasonic KX-TG2000CB Operating Instructions Manual

2.4ghz multi-handset cordless phone system
Table of Contents

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2.4GHz Multi-Handset Cordless Phone System
KX-TG2000CB
Model No.
Pulse-or-tone dialing capability
Operating Instructions
Call Display Compatible
2-LINE
PLEASE READ BEFORE USE AND SAVE.
Charge the handset battery for about 8 hours before initial use.

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Summary of Contents for Panasonic KX-TG2000CB

  • Page 1 2.4GHz Multi-Handset Cordless Phone System KX-TG2000CB Model No. Pulse-or-tone dialing capability Operating Instructions Call Display Compatible 2-LINE PLEASE READ BEFORE USE AND SAVE. Charge the handset battery for about 8 hours before initial use.
  • Page 2: Before Initial Use

    Before Initial Use Thank you for purchasing your new Panasonic cordless telephone. Call Display and Call Waiting Service, where available, are telephone company services. After subscribing to Call Display this phone will display a caller’s name and phone number. Visual Call Waiting, which displays a second caller’s name and phone number while the user is on...
  • Page 3 Accessories (included) AC Adaptor for Charger (p. 16) AC Adaptor for Base Unit (p. 13) Base Unit Handset (p. 13) Charger (p. 16) 4-Wire Telephone Line Cord 2-Wire Telephone Line Cord with with Green Plugs (p. 14, 15) Transparent Plugs (p. 15) Handset Cord (p.
  • Page 4: For Best Performance

    For Best Performance Handset Battery Charge The battery A rechargeable Nickel-Metal Hydride is beneath (Ni-MH) battery powers the cordless this cover. handset. Charge the battery for about 8 hours before initial use (p. 16). Make sure the handset faces forward as shown. •...
  • Page 5: Table Of Contents

    Contents Chapter 1 Preparation Location of Controls................Displays ....................11 Installation................... 12 Installing the Backup Battery in the Base Unit........12 Connecting the Handset and AC Adaptor ......... 13 Connecting the Telephone Line Cord(s)..........14 Connecting the AC Adaptor to the Charger........16 Handset Battery Charge ..............
  • Page 6 Contents Dialing from the Directory ..............40 Editing an Item in the Directory ............41 Erasing an Item in the Directory ............41 Call Display Service ................42 Using the Caller List Base Unit Handset ..........43 Viewing the Caller List ............... 43 Calling Back from the Caller List ............
  • Page 7 Setting the Handset Answer Mode ........66 Handset Recording a Personal Greeting Message ......67 Handset Call Transfer Status................68 Call Operator Status ................69 Answering System ................70 Setting the Answering System ..........70 Base Unit Listening to Messages with the Base Unit ........73 Transferring a Message..............
  • Page 8: Location Of Controls

    Location of Controls Base unit LINE 1 Button and LINE 2 Button and Indicator Indicator (p. 28, 30, 32, 33) (p. 28, 30, 32, 33) (Conference) Button (CONF) (p. 37) Display (p. 11) Button (HOLD) Button (p. 51) (TONE) (p. 30, 33) Antenna (p.
  • Page 9 (VOICE MAIL) Button (p. 73, 79) Button (p. 74, 80) (STOP) LINE 2 Button (ANSWER!ON) and Indicator (p. 64, 70) LINE 1 (ANSWER!ON) Button and Indicator (p. 64, 70) Button (FUNCTION) (p. 19, 38) Button (EXIT) Headset Jack (p. 19, 40, 43, 65, 71) (p.
  • Page 10 Location of Controls Cordless handset Antenna LINE 1 Button (p. 30, 32, 33) Display (p. 11) LINE 2 Button (p. 30, 32, 33) Button (TALK) Button (CLEAR) (p. 30, 32, 35) (p. 39, 41, 47, 59, 78) Navigator Key (Voice Mail) (ENTER) , H, I) Button (p.
  • Page 11: Displays

    Displays Base unit BAuto Attendant Icon AHandset In-Use Icon 1 2 : 0 0 A M J A N . 1 AThe handset in-use icon indicates the status of registered cordless handsets. If a cordless handset is in the talk or intercom mode, or listening to messages, the relevant number is displayed.
  • Page 12: Installation

    Installation Installing the Backup Battery in the Base Unit A rechargeable Ni-Cd battery works as emergency power during a power failure. The fully charged backup battery provides the base unit with a minimum of 20 minutes operation. The battery is charged in the base unit while the AC adaptor is connected (p.
  • Page 13: Connecting The Handset And Ac Adaptor

    (AC 120 V, 60 Hz) Hook AC Adaptor • Use only a Panasonic Handset for the KX-TG2000CB. • USE ONLY WITH Panasonic AC ADAPTOR PQLV12. • The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.)
  • Page 14: Connecting The Telephone Line Cord(S)

    Installation Connecting the Telephone Line Cord(s) Connect the telephone line cord(s) to the base unit. To connect a two-line telephone jack 4-Wire Telephone Line Cord with GREEN Plugs Two-Line Telephone LINE 2 LINE 1/2 Jack (CA14A) GREEN Plug...
  • Page 15 To connect two single-line telephone jacks 4-Wire Telephone LINE2 Line Cord with GREEN Plugs Single-Line Telephone Jacks LINE 2 LINE 1/2 (CA11A) TRANSPARENT GREEN 2-Wire Telephone Line Plug Plug Cord with TRANSPARENT Plugs LINE1 If you use the unit as a single-line telephone only 2-Wire Telephone Line Cord with TRANSPARENT...
  • Page 16: Connecting The Ac Adaptor To The Charger

    Fasten the AC adaptor cord to prevent it from being disconnected. • USE ONLY WITH Panasonic AC ADAPTOR KX-TCA1. • The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.)
  • Page 17 • If you DO NOT recharge the battery for more than 15 minutes, the display will keep indicating “Recharge” and/or “ ” will continue to flash. Handset battery information After your Panasonic battery is fully charged (p. 16): Operation Approx. battery life While in use (TALK)
  • Page 18: Using The Handset Belt Clip

    Installation Using the Handset Belt Clip You can hang the cordless handset on your belt or pocket using the belt clip. To attach the belt clip To remove the belt clip Wall Mounting for the Charger The charger can be wall mounted. Install screws using the wall template below.
  • Page 19: Programmable Settings

    Programmable Settings Programming Guidelines Base Unit Handset This unit has various programmable functions. Most of them are selected from the function menu on the display (p. 26). (ENTER) (FUNCTION) Navigator Key , I, H) (ENTER) Navigator Key (EXIT) (FUNCTION/EXIT) , I, H) How to select a function item from the menu 1.
  • Page 20: Selecting The Display And Voice Guidance Language

    Programmable Settings Selecting the Display and Voice Guidance Language Base Unit You can select either “English” or “French” as the display and voice guidance language of the base unit and cordless handsets. Your phone comes from the factory set to “English”. If you want to select “French”, program as follows.
  • Page 21: Registering Optional Cordless Handsets

    Registering Optional Cordless Handsets Base Unit & Handset Registration is necessary for cordless handsets. You can register up to 8 cordless handsets at the base unit. The model number of the optional cordless handset is KX-TGA200CB. The included cordless handset is pre-registered at the factory and assigned the handset number 1.
  • Page 22: Date And Time Adjustment

    Programmable Settings Date and Time Adjustment Base Unit Make sure that the base unit is in the standby mode. Select AM or PM by pressing Press (FUNCTION) D a t e : 2 0 0 0 . 0 4 . 0 7 Press until the arrow T i m e : 0 9 : 3 0 P M...
  • Page 23: Selecting The Dialing Mode

    Selecting the Dialing Mode Base Unit If your lines have touch tone service, set to “Tone”. If rotary or pulse service is used, set to “Pulse”. Select the mode for each line. Your phone comes from the factory set to “Tone”. Make sure that the base unit is in the standby mode.
  • Page 24: Selecting The Ringer Volume

    Programmable Settings Selecting the Ringer Volume Base Unit Handset You can set the base unit and cordless handset ringer volumes to HIGH, LOW or OFF. If set to OFF, the base unit/handset will not ring. Your phone comes from the factory set to HIGH. Programming must be carried out separately for the base unit and cordless handset(s).
  • Page 25: Ring Group Setting Base Unit

    Ring Group Setting Base Unit This feature allows you to specify which extensions (including the base unit) can answer calls for each line. To stop certain extensions from ringing for incoming calls on the line, remove the extensions from the ring group of the line.
  • Page 26: Function Menu Table Base Unit Handset

    Programmable Settings Function Menu Table Base Unit Handset You can use the following functions to customize your system according to your needs. After pressing , the main menu is displayed. Most (FUNCTION) items in the main menu have a sub-menu. The sub-menu is shown after selecting the item in the main menu.
  • Page 27: The Unit Capabilities (Operating More Than One Handset)

    The Unit Capabilities (Operating More than One Handset) This unit can handle up to 2 external telephone lines which are provided by a telephone company, or up to 2 internal lines for intercom calls. You can expand the unit capabilities by registering up to 8 cordless handsets at the base unit (p.
  • Page 28: Making Calls Base Unit Handset

    Making Calls Base Unit Handset Two calls can be handled simultaneously on separate telephone lines by the base unit and a cordless handset (or by 2 cordless handsets). With the Base Unit When you lift the handset to make a call, the unit will automatically select a free line.
  • Page 29: To Redial The Last Number

    To dial after confirming the To adjust the handset volume entered number or the (High, Medium or Low) speaker volume (8 levels) Enter a phone number. Press while talking. • Each time you press , the 1112222 volume level will change. Ex.
  • Page 30: With The Cordless Handset

    Making Calls To put a call on hold To release the hold Press Press the line button whose (HOLD) • “Hold” and the line number are indicator is flashing. displayed. • Cordless handset users can release • If using the handset, you can replace the hold by pressing the line button.
  • Page 31: Lighted Handset Keypad

    To dial after confirming the To redial the last number entered number dialed Press and press Enter a phone number. (TALK) (REDIAL) To redial using the redial list 1112222 The last 10 phone numbers dialed with the handset are stored in the •...
  • Page 32: Answering Calls

    Answering Calls Base Unit Handset Two calls can be handled simultaneously by the base unit and a cordless handset (or by 2 cordless handsets). When a call is being received, the unit rings and “Incoming call” is displayed. The called line indicator flashes quickly on the base unit and the line status icon flashes quickly on the handset display.
  • Page 33: Using The Other Line During A Conversation

    Using the Other Line During a Conversation Base Unit Handset During a conversation, if an incoming call is being received on the other line, the line indicator on the base unit and the line status icon on the handset display will flash quickly. If you are using the cordless handset, you will hear two tones.
  • Page 34: Intercom Base Unit Handset

    Intercom Base Unit Handset A 2-way intercom is possible between the base unit and a cordless handset or between two cordless handsets. Each number assigned to a handset at registration is the extension number (p. 21, 58). The base unit extension number is 0.
  • Page 35: Answering Intercom Calls

    With the cordless handset Press (INTERCOM) Press extension No. to call To page the base unit, enter Ex. Handset 1 paging Base Unit To page another handset, enter the Calling[1] → [0] extension number ( • The base unit or the paged handset rings. •...
  • Page 36: Transferring A Call

    Transferring a Call Base Unit Handset You can transfer an external call between the base unit and a cordless handset, or between two cordless handsets. With the base unit With the cordless handset During a call, press the During a call, press corresponding TRANSFER (TRANSFER) button...
  • Page 37: Conference Base Unit Handset

    Conference Base Unit Handset This feature allows you to join two other calls to make a conference call. At least one of the other two parties should be on an external line. Conference with two Conference with an external calls external call and intercom call Press...
  • Page 38: Using The Directory

    Using the Directory Base Unit Handset You can store names and phone numbers in both the base unit and cordless handset directories. The base unit can store up to 100 items. Each cordless handset can store up to 50 items. All directory items are sorted by the first word in alphabetical order.
  • Page 39: Selecting Characters To Enter Names

    Selecting characters to enter names The base unit and cordless handset dialing buttons ( ) can be used to enter letters and symbols. The letters are printed on the dialing buttons. Pressing each button selects a character as shown below. Number of times key is pressed Keys &...
  • Page 40: Dialing From The Directory

    Using the Directory Dialing from the Directory Press I or H to enter the directory. D i r e c t o r y l i s t ∨ ∧ H = C a l l e r ’ s l i s t Press to find the desired item.
  • Page 41: Editing An Item In The Directory

    Editing an Item in the Directory Make sure that the base unit/cordless handset is in the standby mode. Press I or H to enter the directory. Press to find the directory item you want to edit. • To search for the item by initial, see page 40. Press (EDIT) E n t e r n a m e :...
  • Page 42: Call Display Service

    Call Display Service This unit is compatible with a Call Display service offered by your telephone company. After subscribing to a Call Display service, the calling party’s information will be shown on the base unit and cordless handset displays after the first ring. The base unit can record information of up to 50 different callers in the caller list.
  • Page 43: Using The Caller List

    Using the Caller List Base Unit Handset If you have received new calls, “Received calls” will be displayed in the standby mode. Base Unit Cordless Handset 1 2 : 0 0 A M J A N . 1 Received calls R e c e i v e d c a l l s Viewing the Caller List Caller List information includes the caller’s name and phone number, the...
  • Page 44: Calling Back From The Caller List

    Using the Caller List What “√” means When you have viewed a new call, N A N C Y B R O W N answered the call or called back the caller, 1 - 0 0 0 - 2 2 2 - 3 3 3 3 3 : 1 0 P J U N .
  • Page 45: Editing The Caller's Phone Number

    Editing the Caller’s Phone Number The unit can edit a phone number into one of 4 patterns. Make sure that the base unit/cordless handset is in the standby mode. Press to enter the list. 3 0 n e w c a l l e r s ∨...
  • Page 46: Storing Caller List Information In The Directory

    Using the Caller List Storing Caller List Information in the Directory The base unit and cordless handsets can store names and phone numbers that are in the Caller List into the directory. Make sure that the base unit/cordless handset is in the standby mode. Press to enter the list.
  • Page 47: Erasing Caller List Information

    Erasing Caller List Information After checking the Caller List, the base unit and cordless handsets can erase some or all of their entries. Make sure that the base unit/cordless handset is in the standby mode. To erase a specific caller from the Caller List Press to enter the list.
  • Page 48: Special Features

    Special Features How to Use the PAUSE Button Base Unit Handset (For Analogue PBX Line/Long Distance Service Users) We recommend you press if a pause is required for dialing with a (PAUSE) PBX or to access a long distance service. Ex.
  • Page 49: Call Waiting Deluxe Service

    Call Waiting Deluxe Service Base Unit Handset This unit is compatible with a Call Waiting Deluxe Service offered by your telephone company. After subscribing, Call Waiting Deluxe Service not only allows the base unit and cordless handsets to display the second caller’s information on the same line, but also offers you a variety of ways to deal with the second call (p.
  • Page 50: Call Waiting Deluxe Service

    Special Features Base Unit Handset To use Call Waiting Deluxe Service You can choose from the options on the base unit and handset displays as shown below. Display Signification Ans (Answer) Answers the second call while keeping the first call on hold.
  • Page 51: Temporary Tone Dialing

    After selecting “Ans” (Answer) or “Hold”: You can choose one of the following options: “Return”—to return to the waiting call. 1 : R e t u r n “Drop”—to hang up the current call 2 : D r o p 3 : C o n f e r e n c e and answer the waiting call.
  • Page 52: Setting The Key Lock

    Special Features Setting the Key Lock Handset You can lock all the buttons and the navigator key of the cordless handset. Only incoming calls are accepted until the key lock is cancelled. Make sure that the cordless handset is in the standby mode. Press and hold until a short beep (FUNCTION)
  • Page 53: Other Programmable Settings

    Other Programmable Settings Setting the Auto Talk Feature Handset The Auto Talk feature allows you to answer a call by lifting the cordless handset off the charger without pressing . To view caller’s (TALK) information on the display after lifting the handset, turn this feature OFF. Your phone comes from the factory set to ON.
  • Page 54: Calling Line Selection Base Unit Handset

    Other Programmable Settings Calling Line Selection Base Unit Handset The base unit and cordless handsets will automatically select a free line when you make a call. You can change the calling line selection of the base unit and handsets. Programming must be carried out separately for the base unit and cordless handset(s).
  • Page 55: Setting Call Restriction Numbers

    Setting Call Restriction Numbers Base Unit You can prevent selected phone numbers from being dialed by the base unit and cordless handsets. Phone numbers with the restricted leading digits cannot be dialed out. You can assign up to 4 call restriction numbers (up to 11 digits each) to the base unit and handsets.
  • Page 56: Incoming Call Tone Base Unit Handset

    Other Programmable Settings To cancel the restricted To cancel the restriction handset(s) and/or base unit Repeat steps 1 to 3 on page 55. Select the restriction number “1” Repeat steps 1 to 4 on page 55, through “4” by pressing the dialing and press to select “Ext.#”.
  • Page 57: Setting The Pin Base Unit

    Setting the PIN Base Unit A 4-digit PIN (Personal Identification Number) prevents unauthorized persons from registering a cordless handset at the base unit and using it. Once the PIN is set, the PIN is required for registration of the cordless handsets (p.
  • Page 58: Registering Optional Cordless Handsets Using The Pin

    Other Programmable Settings Registering Optional Cordless Handsets Using the PIN Base Unit & Handset The included cordless handset has been pre-registered with the base unit. You will have to register optional cordless handsets. Handsets will not operate unless registered with the base unit. A handset will be assigned the number at registration.
  • Page 59: Cancelling Cordless Handset Registration

    Cancelling Cordless Handset Registration Base Unit & Handset If you no longer need to use a cordless handset or if you need to register a handset to a different base unit of the same model, it may be necessary to cancel the registration.
  • Page 60: Selecting The Line Mode

    Other Programmable Settings Selecting the Line Mode Base Unit If the line is connected to a low voltage system such as a PBX, set to “B”. Otherwise, the line indicator may not operate properly, the Visual Call Waiting (Call Waiting ID) Service may not be used (p. 48), you may not hear the incoming call tone (p.
  • Page 61: Voice Mail System

    Voice Mail System The Voice Mail System allows you to receive and deliver voice messages using mailboxes. The unit accommodates one general delivery mailbox and a maximum of 8 personal mailboxes which are assigned to the registered cordless handsets. The mailbox numbers are the same as the handset numbers.
  • Page 62: Setting The Mailbox Password

    Voice Mail System Setting the Mailbox Password Base Unit Handset Assign a 4-digit password (0000-9999) to each mailbox to prevent unauthorized persons from accessing mailboxes and listening to the messages remotely from a touch tone phone. The factory preset of the general delivery mailbox is “0000”.
  • Page 63: Automated Attendant System

    Automated Attendant System How Automated Attendant System Works The Automated Attendant System is a flexible communication tool that can enhance your productivity by improving your call management. The automated attendant answers incoming calls and then routes the callers to the base unit or the desired cordless handset. The base unit plays the role of operator with the cordless handsets as the extensions.
  • Page 64: Setting The Automated Attendant System

    Automated Attendant System Setting the Automated Attendant System Base Unit The Automated Attendant System can be set to either line. You can record up to 5 greeting messages of up to 2 minutes each. The same greeting message can be used on either line. The same messages can be used for the Answering System (p.
  • Page 65: Greeting Message

    To turn on the Automated Attendant System and record a greeting message If the line’s ANSWER ON indicator lights, press the button to (ANSWER!ON) turn it off. Press the line’s button. (ANSWER!ON) Auto answering • The ANSWER ON indicator lights. Prerecord greet.
  • Page 66: Setting The Handset Answer Mode

    Automated Attendant System To select/change the recorded greeting message If the line’s ANSWER ON indicator lights, press the button to (ANSWER!ON) turn it off. button, and press H within 10 seconds. 1. Press the line’s (ANSWER!ON) , and press H. 2.
  • Page 67: Recording A Personal Greeting Message

    Recording a Personal Greeting Message Handset If the handset answer mode is ON, callers will hear a pre-recorded personal greeting message after reaching your handset’s mailbox, as follows: “Sorry, no one is available to answer the call. Please leave a message at the tone.” You can also record your own greeting message of up to 2 minutes.
  • Page 68: Call Transfer Status

    Automated Attendant System Call Transfer Status When a caller specifies an extension by pressing the extension number ) followed by , the call is connected to that extension, and the extension can take the call. If the extension user is on another call or does not answer, a list of options (Incomplete Call Handling Menu) is announced to guide the caller.
  • Page 69: Call Operator Status

    Call Operator Status When a caller specifies the operator by pressing , the call is connected to the operator. If the operator is on another call or does not answer, a list of options (Incomplete Call Handling Menu) is announced to guide the caller.
  • Page 70: Answering System

    Answering System Setting the Answering System Base Unit The Answering System allows the unit to answer calls with a greeting message. Callers can leave a message in the general delivery mailbox. You can assign this system to either line. Select the number of times the unit rings before the Answering System answers a call, from “2”...
  • Page 71 To turn on the Answering System and record a greeting message We recommend you record brief greeting messages (see sample below) in order to leave more time for recording new messages. If the line’s ANSWER ON indicator lights, press the button to (ANSWER!ON) turn it off.
  • Page 72 Answering System To select/change the recorded message If the line’s ANSWER ON indicator lights, press the button to (ANSWER!ON) turn it off. button, and press H within 10 seconds. 1. Press the line’s (ANSWER!ON) 2. While “Auto answering” is at the arrow, press H. 3.
  • Page 73: Listening To Messages With The Base Unit

    Listening to Messages with the Base Unit If the (VOICE MAIL) button flashes, new messages have been received in the general delivery mailbox. The base unit user (operator) will be responsible for handling the following aspects of the general delivery mailbox: —checking the mailbox for messages and transferring them to the appropriate mailboxes.
  • Page 74: During Playback

    Listening to Messages with the Base Unit Command Menu: If you do not press in step 3 on page 73, after listening to new messages or all messages, the Command Menu will be announced and displayed: 1 = P l a y a l l m s g . “To play all messages, press 1.
  • Page 75: Transferring A Message

    Transferring a Message After listening to a message left in the general delivery mailbox, you can transfer it to other mailboxes. During playback or before the start T r a n s f e r m e s s a g e of the next message, press E n t e r m a i l b o x # •...
  • Page 76: Listening To Messages With The Cordless Handset

    Listening to Messages with the Cordless Handset You can access your handset mailbox and listen to the messages, transfer the messages to other mailboxes or erase unnecessary messages. You can also access the general delivery mailbox from your handset. If “ ”...
  • Page 77: Transferring A Message

    During playback or I. (If you press within 5 seconds of To repeat a Press message playback, the previous message will be played.) or H. (The next message is played.) To skip a message Press To adjust the handset volume (High, Medium or Low): Press during playback.
  • Page 78: Erasing A Message

    Listening to Messages with the Cordless Handset Erasing a Message We recommend you erase unnecessary messages after each playback. While the message you want to erase is being played or before the start of the next message, press (CLEAR) • A beep sounds and “Message erased” is heard. •...
  • Page 79: Delivering Your Own Message

    Delivering Your Own Message Base Unit Handset The base unit user or cordless handset users can send an identical message of up to 3 minutes, to several mailboxes in a single operation. With the cordless handset With the base unit While the handset is in the While the base unit is in the standby mode, press...
  • Page 80: Other Voice Mail System Features

    Other Voice Mail System Features Call Monitoring Feature Base Unit While a caller is recording a message in the general delivery mailbox, you can monitor the call through the speaker of the base unit. If both lines are receiving calls at the same time, only the first one can be monitored. You can answer the call by lifting the base unit handset, pressing or the relevant line button.
  • Page 81: Checking The Remaining Recording Time And Number Of Messages

    Checking the Remaining Recording Time and Number of Messages Base Unit If the remaining recording time is less 1 2 : 0 0 A M J A N . 1 than 10 minutes or the number of messages which can still be recorded is M s g s p a c e : 9 m i n less than 10, the base unit will display...
  • Page 82: Message Menu Mode

    Other Voice Mail System Features Message Menu Mode Base Unit Handset After each message is played, the Message Menu is announced and displayed on the base unit and cordless handset as a guide (p. 73, 76). With a touch tone phone from a remote location, this menu is also announced (p.
  • Page 83: Erasing All Messages In Mailboxes

    Erasing All Messages in Mailboxes Base Unit The base unit user can erase all incoming messages in any mailbox. Greeting messages can also be erased at the same time if required. Inform the mailbox owners before erasing and check that there are no new messages in the mailboxes.
  • Page 84: Remote Operation From A Touch Tone Phone

    Remote Operation from a Touch Tone Phone You can access the Voice Mail System from any touch tone phone if the Automated Attendant System or the Answering System is on for either line. You can listen to recorded messages in your mailbox and the general delivery mailbox, and you can transfer the messages and deliver your own messages to other mailboxes.
  • Page 85 During message playback During playback or before the start of the next message; To repeat the message, press To play the next message, press To erase the message, press To transfer a message After listening to a message, you can transfer it to other mailboxes. 1.
  • Page 86 Remote Operation from a Touch Tone Phone To switch to the general delivery mailbox from your personal mailbox After entering your mailbox, you can switch to the general delivery mailbox to listen to messages. 1. While the Command Menu is announced (p. 84), press •...
  • Page 87: Pager Call Base Unit Handset

    Pager Call Base Unit Handset This feature allows the unit to alert your pager when your mailbox has received an incoming message from an outside caller. (When a message has been transferred or delivered from another user, the unit will not alert your pager).
  • Page 88: Storing The Pager Display Number

    Pager Call Storing the Pager Display Number After storing one of the unit’s phone numbers, you can check that pager number is stored correctly. This phone number will be displayed on your pager if the message is received from an area which does not provide a Call Display service or a caller requests not to show his/her information.
  • Page 89: Setting The Unit To Call A Pager

    To erase the pager number To erase the pager display number 1. Press , and press (FUNCTION) until the arrow points to 1. Press , and press (FUNCTION) “Pager setting”, and press until the arrow points to “Pager setting”, and press 2.
  • Page 90: Using An Optional Headset

    Using an Optional Headset Base Unit Handset Plugging an optional headset into the base unit or cordless handset allows a hands-free phone conversation. Please use only the Panasonic KX-TCA88C headset. With the Base Unit Connecting the headset to the base unit Connect the headset to the headset jack as shown.
  • Page 91 Intercom To make an intercom call: To page all handsets, press INTERCOM (ALL) To page one handset, press the required INTERCOM button ( • To stop paging, press (HEADSET) To answer an intercom call: Press (HEADSET) To end the intercom, press (HEADSET) To adjust the headset receiver volume (High, Medium or Low): While using the headset, press...
  • Page 92: Clearing Settings

    Clearing Settings Base Unit Handset With the base unit The following settings of the base unit and the registered cordless handsets will return to the factory preset. Function Factory preset Function Factory preset Base unit ringer volume HIGH Call monitoring Base unit ringer pattern Pattern 1 Message menu Ring group...
  • Page 93: Handset Battery Replacement

    Even if the backup battery has been fully charged, the BATTERY indicator may flash or the unit may not work within minutes after a power failure. In that case, replace the battery with a new Panasonic P-P507 (PQP50AA61) battery. Disconnect the telephone line cord(s), and open the battery cover by pushing down the tab.
  • Page 94: Reset Button

    RESET Button If the unit does not work, press on the bottom of the base unit with (RESET) a pointed object, such as a pen. • After pressing , the adjusted date/time will be erased. Readjust the (RESET) date/time (p. 22). RESET RESET Button Adding Another Phone...
  • Page 95: Error Messages

    Error Messages Display messages If the unit detects a problem, one of the following messages will be displayed on the base unit or cordless handset. Error beeps or a busy tone will sound. Display message Cause & Remedy Out of range. The cordless handset has lost communication Move closer to with the base unit.
  • Page 96 Error Messages Display message Cause & Remedy Message full The remaining recording time or the number of (base unit only) messages which can still be recorded is 0. Erase unnecessary messages (p. 75, 78). Call restriction The dialed number is restricted. Cancel the restriction (p.
  • Page 97: Voice Messages

    Voice messages If the unit detects a problem, one of the following messages will be announced. Voice message Cause & Remedy The remaining recording time or the number of “Sorry, there is no messages which can still be recorded is 0. Erase space for recording”...
  • Page 98: Before Requesting Help

    Before Requesting Help With the base unit Problem Remedy • Check the settings (p. 12–18). The unit does not work. • Press on the bottom of the base (RESET) unit with a pointed object, such as a pen (p. 94). •...
  • Page 99 Problem Remedy • To answer the call, lift the handset, press While programming or searching, the unit starts to or the line button (DIGITAL!SP-PHONE) ring and stops the whose indicator is flashing quickly. Start program/search. again from the beginning after hanging up. •...
  • Page 100 Before Requesting Help With the cordless handset Problem Remedy • Charge the battery fully (p. 16). The unit does not work. • Clean the charge contacts and charge again (p. 17). • Install the battery properly (p. 93). • Re-install the battery and place the handset on the charger.
  • Page 101 Problem Remedy • If 2 other handsets or the base unit and You cannot make a call even if there is a free line. another handset are in use, you may not be able to make a call. Try again later. •...
  • Page 102 Before Requesting Help Problem Remedy • If another call is received on the same line When a second call is received on the same line, while; the unit does not display – the Automated Attendant System or the new caller’s Answering System is responding to a call, information.
  • Page 103 Voice Mail System/Automated Attendant System/ Answering System Problem Remedy • The remaining recording time or the The Automated Attendant System or Answering number of messages which can still be System is on, but incoming recorded is 0. Erase unnecessary messages are not messages (p.
  • Page 104 Before Requesting Help Problem Remedy • To answer the call, press the called line During playback, incoming call tones are heard. button. To resume playback, press after hanging up. • If the caller is not stored in the caller list, The display does not show the name and/or number of the caller’s information will not be...
  • Page 105: Important Information

    Important Information NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.
  • Page 106: Safety Instructions

    Safety Instructions Take special care to follow the safety suggestions listed below. Safety 1) The unit should be connected to a power supply only of the type described in the operating instructions or as marked on the unit. 2) When left unused for a long period of time, the base unit should be unplugged from the household AC outlet.
  • Page 107 • If there is any trouble, disconnect the unit from the telephone line and connect a known working phone. If the known working phone operates properly, have your unit repaired by one of the specified authorized Panasonic Factory Servicentres. If the known working phone does not operate properly, consult your telephone company.
  • Page 108: Warranty

    5770 Ambler Drive, Mississauga, Ontario L4W 2T3 PANASONIC PRODUCT—LIMITED WARRANTY Panasonic Canada Inc. warrants this product to be free from defects in material and workmanship and agrees to remedy any such defect for a period as stated below from the date of original purchase.

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