Sharp SL-5500 Troubleshooting Manual page 11

If "Unknown Device" or "Composite USB Device" appears in the Universal Serial
Bus controllers rather than "SL Series (WDM)":
The driver has not been installed correctly. Reinstall the driver as follows.
1. Right-click "Unknown Device" or "Composite USB Device" on the Device
Manager screen.
2. Select "Remove" from the menu and remove it.
3. Reboot your PC.
4. Turn off the unit and connect it to the PC using the Docking Station, then
turn it on.
(Be sure to connect the AC adapter to the Docking Station.)
Your PC will find a new hardware (SL-5500), and the driver will be reinstalled
within the HDD. If the driver does not exist within the HDD, the "Add New
Hardware Wizard" will launch.
5. Insert the supplied CD-ROM into the PC.
6. In the case of Windows XP/Me, click "Next" to reinstall the driver.
In the case of Windows 2000/98/98SE, click "Next" a few times to proceed
with the driver installation. Select "Specify a location" as the target location
for the search and specify "<CD-ROM drive name (example: D)> : \USBDriver"
correctly. The driver "SL Series (WDM)" will be installed.
7. When installation is completed, you may be asked to restart your PC.
Restart your PC to complete the installation process.
• When power saving modes such as suspend, resume, sleep function, etc. are
activated on the PC, the USB ports may not operate in some cases. Try disabling the
power saving mode.
• Files dragged and dropped from the folder on the PC cannot be found
in the folder in the Files Home screen on the unit. (Zaurus File Transfer)
• The transfer might fail. Open the destination folder prior to performing the transfer.
You can do this by double-clicking the icon, then drag and drop the file again into the
opened window space for the folder again.
• Even in this application window, the files copied into a location outside the "Internal
Storage", "CF Card", or "SD Card" cannot be displayed on the unit.
• Although files can be copied, folders cannot be copied with the Zaurus File Transfer
application.
10