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Summary of Contents for Motorola P7382i
- Page 1 P7382i / P7389i Level III Service Manual P7382i - 1900 MHz GSM P7389i - 900 / 1800 / 1900 Tri-Band MHz GSM...
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Page 2: Table Of Contents
P7382i / P7389i CONTENTS Page Number SECTION 1: GENERAL Introduction Motorola service policy for P7382i / P7389i in warranty General Safety Information SECTION 2: P7382i / P7389i DESCRIPTION Specifications of P7382i / P7389i P7382i / P7389i Overview Connector Pinout Talk time, Weight and Volume Matrix... - Page 3 P7382i / P7389i SECTION 6: REPAIR & TEST PROCEDURES Repair introduction Mechanical repairs Basic modular troubleshooting Software Upgrade Flexing Testing on HP 8922 Testing IrDA Port Testing on Go / NoGo Tester SECTION 7: ACCESSORIES Accessory Statement Mid Rate Charger Information...
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Page 4: Section 1: General
P7382i / P7389i SECTION 1: GENERAL of 50 European Customer Services... -
Page 5: Introduction
The scope of this document is to provide the reader with basic information relating to the P7382i / P7389i, and also to provide procedures and processes for repairing the units up to and including Level 2 repair. -
Page 6: Motorola Service Policy For P7382I / P7389I In Warranty
1.2.5 Replacement Parts Ordering Only centres authorized to carry out repairs will be able to purchase spare parts. Orders for spare parts from Hub’ s and Hi-Tech Centres should be placed with the regional Motorola Parts Distribution Centre. of 50... -
Page 7: General Safety Information
In standby mode the mobile telephone will automatically transmit to acknowledge a call if it is not turned off. • Refer to the appropriate section of the product user manual for additional pertinent safety information • All equipment should be serviced only by a Motorola qualified technician. of 50 European Customer Services... -
Page 8: Section 2: P7382I / P7389I Description
P7382i / P7389i SECTION 2: P7382i / P7389i DESCRIPTION of 50 European Customer Services... -
Page 9: Specifications Of P7382I / P7389I
P7382i / P7389i Specifications of P7382i / P7389i General Function Specification Frequency Range GSM 880-915 MHz TX (with EGSM) 925-960 MHz RX Frequency Range DCS 1710-1785 MHz Tx 1805-1880 MHz Rx Frequency Range PCS 1850.2 – 1909.8 MHz Tx 1930.2 – 1989.8 MHz Rx... - Page 10 The last 10 calls made and received can also be downloaded allowing databases to be created. The P7382i / P7389i can be placed into IrDA mode via either the quick access menu or through the Phone Set up menu structure ‘ Activated’ will appear on the screen once the feature has been selected followed by ‘...
- Page 11 To make a call to a person allocated with a voice tag, the smart button must first be pressed, then the P7382i / P7389i will ask for a name, if the name is recognised, then the name will be repeated and displayed on the screen.
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Page 12: P7382I / P7389I Overview
P7382i / P7389i Simplified Alpha Text Entry - This gives the allowance to use all forms of Roman and Chinese Key entry on a 96 X 54 display. At present only Latin based characters can be entered using the multi tap key entry. - Page 13 P7382i / P7389i Fig 2.1 Mechanical pictorial Overview Antenna IrDA Port Speaker Ports Headset Adapter Voice annotation key Volume Keys Lens Quick access Screw Locations Belt Clip Attachment Keypad Batt Contacts Sim Card access Charger / Accessory socket of 50...
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Page 14: Connector Pinout
P7382i / P7389i 2.3 Connector Pinouts Charger Socket Pin Layout 1.GND 2.SW_RF 3.GND 4.BATT_FDBK 5.MAN_TEST_AD 6.RS232_TX 7.RS232_RX 8.CHG_EN 9.ON_2* 10.GND 11.DSC_IN* 12.DOWNLINK 13.DSC_EN EXT B+ 15.GND Talk Times, Weight and Volume Matrix White holographic film on display Volume Weight Talk Time... -
Page 15: Section 3: Feature List
P7382i / P7389i SECTION 3: FEATURE LIST of 50 European Customer Services... -
Page 16: List Of Features Available
P7382i / P7389i List of Features Available Below is the list of Menu functions available at present. Menu Generation Menu Network Phone Book Selection Generation Menu Generation Menu Call Related Call Meters Generation Menu Features Th Generation Menu Generation Menu... -
Page 17: Call Related Features
P7382i / P7389i CALL RELATED FEATURES Show battery meter 1.Show ID on next call Restrict my 2.Restrict ID on next call Phone number Call Diverting 1.On Talk and Fax 2.Off Call waiting 1.On 2.Off 1.Int’ l Calls Call Barring Bar outgoing calls 2.Int’... -
Page 18: Messages
P7382i / P7389i Messages Call Voicemail Received messages Go to Next message Delete Message Return Call 1.Send Message Edit Message 2.Store Message Reply to message Delete all messages Outgoing Messages Go to next message Send message 1.Send message Edit message 2.Store message... -
Page 19: Phone Setup
P7382i / P7389i PHONE SETUP Select phone line Standard Tone Adjust Ring volume Music tone Set Message Alert Tone 1.Play Music Edit Music Tone 2.Save Music 3.Erase Music Standard Tone Set Ringer Tone Set Ringer Tone 2 Music Tone 1.On... -
Page 20: Network Selection
P7382i / P7389i NETWORK SELECTION Available 1.Register Now Networks 2.Make Preferred Registration 1.Automatic Search Network Search Preferences 2.Manual Search 1.Slow Search 2.Medium Search Frequency of 3.Fast Search Search 4.Continuous Search Preferred 1.Choose From Available Add network 2.Choose From Known Networks to List 3.Add new Network Code... -
Page 21: Accessory Setup
P7382i / P7389i ACCESSORY SETUP NB. THIS MENU IS ONLY AVAILABLE WITH EITHER HEADSET PLUGGED IN OR WHEN INSTALLED IN A CAR KIT. 1.ON Mute Car Radio 2.Off 1.On Automatic Answer 2.Off 1.On Automatic Handsfree 2.Off 1.On Safety Timer 2.Off 1.On... -
Page 22: Section 4: Disassembly & Parts
P7382i / P7389i SECTION 4: DISASSEMBLY & PARTS of 50 European Customer Services... -
Page 23: Dissasembly Introduction
4.1 Disassembly Introduction The P7382i / P7389i is held together by 6 screws. 2 of these screws are placed under the escutcheon, at the top of the phone.Unlike most products in the past there is no flex that holds the display module, this is held in place with 4 clips. - Page 24 P7382i / P7389i 2. Remove battery by 1. Remove battery door by pressing down on clip pushing and lifting at the same time. and sliding back. 3. Press down and push SIM 4. Remove Escutcheon cover to the left, then from rear of unit.
- Page 25 P7382i / P7389i 5. Unscrew antenna 6. Unscrew all of the 6 (Anti – Clockwise) screws. 8. Levering from the side 7. Remove the rear opposite the headset socket, from the front housing carefully prize PCB from Front Housing. of 50...
- Page 26 P7382i / P7389i Remove Alert speaker 10. Remove vibrator from rear housing from rear housing 13. Remove keypad 14.Remove flexible strip by holding the front housing from front housing facing downwards and pulling strip up of 50 European Customer Services...
- Page 27 P7382i / P7389i 15. Carefully press down on 16. Unclip the 4 Service Indicator, if it gets retaining catches remove damaged / scratched during the display module this process, replace. of 50 European Customer Services...
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Page 28: Exploded Parts Diagram
P7382i / P7389i Exploded Parts Diagram SUG1175A (Black) 8 (X6) of 50 European Customer Services... -
Page 29: Replacement Parts
P7382i / P7389i 4.6 Description of Parts for SUG1175A (Black / Flat) *For Part numbers of other variants please consult Level 1&2 parts list) Reference No Description Part Number Spares Transceiver S8505A Front Hsng Assy 0103723S01 Volume buttons 3803750S03 Lens... -
Page 30: Section 5: Sim Cards And Security
P7382i / P7389i SECTION 5: SIM CARDS AND SECURITY of 50 European Customer Services... -
Page 31: Manual Test Mode
P7382i / P7389i 5.1 Manual Test Mode The GSM Motorola P7382i / P7389i is equipped with a manual test mode capability. This capability allows service personnel to take control of the unit, and by entering certain keypad commands, make the unit performs desired functions. - Page 32 P7382i / P7389i 4. Insert card into replacement unit, or unit with new main RF / Logic PCB. 5. Turn unit on wait till ‘ Clone’ appears. 6. Enter 03# ‘ Please wait’ will be displayed while data is transferred.
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Page 33: Gsm Test Command
P7382i / P7389i 5.4 GSM Test Commands This is a list of Level 1 and 2 Test commands available to P7382i / P7389i GSM Test Commands Key Sequence Test Function/Name Table 6.1 Test commands #(hold down for 2 seconds) Enter manual test mode... -
Page 34: Identity And Security
The mechanical Serial Number (MSN) is an individual unit identity number and will remain with the unit throughout the life of the unit. The MSN can be used to log and track a unit on Motorola’ s EPPRS system. The MSN is divided into 4 sections. -
Page 35: Section 6: Repair & Test Procedures
P7382i / P7389i SECTION 6: REPAIR AND TEST PROCEDURES of 50 European Customer Services... -
Page 36: Repair Introduction
P7382i / P7389i 6.1 Repair Introduction The P7382i / P7389i is divided into 3 main sections when it comes to part replacability: The housings which contains the alert, speaker, mic, the main PCB which contains RF / Logic circuitry and the keypad interface and finally the display module which connects to the main PCB via a elastomer connector. - Page 37 P7382i / P7389i Repair Chart Table 2. GSM P7382i / P7389i Cellular Telephone: Troubleshooting and Repair Chart. (Assembly Replacement Level). SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY Personal telephone will not turn on or a) Battery pack either Measure battery. If the battery voltage is <4.00 V dc,...
- Page 38 P7382i / P7389i SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY 4. Incoming call alert transducer a) Faulty alert Transducer Remove suspect alert transducer from rear housing audio distorted or volume is too and replace with known good alert. If fault does not low.
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Page 39: Software Upgrade
P7382i / P7389i SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY b) Reed Switch defective Gain access to RF / Logic PCB as described in the DISASSEMBLY instructions in this manual. Unsolder the reed switch and replace with a known good one. Reassemble unit. Place call to portable phone and verify ability to answer by opening flip. -
Page 40: Testing On Hp8922
Note. Software is required for both the P7382i / P7389i IrDA link and also the host IrDA port. A CD Rom will be shipped with the unit to enable data transfer, the drivers for the host IrDA device should be supplied with the device. -
Page 41: Testing On Go / Nogo Tester
P7382i / P7389i Testing on Go / NoGo tester The set up for the GO / NOGO tester must be set up as per above. The tester must be set up as per GSM specifications. The test incorporates the basic live call, during which many of the RF parameters are checked. This test can be ran in ‘... -
Page 42: Section 7: Accessories
P7382i / P7389i SECTION 7: ACCESSORIES of 50 European Customer Services... -
Page 43: Accessory Statement
P7382i / P7389i 7.1 Introduction: The following is a short description of accessories available for the P7382i / P7389i that are currently available, a list of these with corresponding part numbers will follow shortly. • Half Rate travel charger –... -
Page 44: Accessory Listing
P7382i / P7389i Accessory Listing Description Responsible Availability Notes PWR supplies SPN4652 Mid rate switch mode charger WW Accy Mar-99 w/ US folding plug Chargers & plugs SPN4660 Mid rate switch mode charger (China) WW Accy Mar-99 w/ US folding plug... -
Page 45: Section 8: Glossary Of Terms
P7382i / P7389i SECTION 8: GLOSSARY OF TERMS of 50 European Customer Services... -
Page 46: List Of Abbreviations
P7382i / P7389i 8.1 List of Abbreviations Those marked ** are Motorola specific abbreviations. µBGA Micro Ball Grid Array A Interface Interface between MSC and BSS Authentication algorithm Stream cipher algorithm ciphering key generating algorithm Access Burst A-bis Interface between BSC and BTS... - Page 47 P7382i / P7389i COLP Connected Line identification Presentation COLR Connected Line identification Restriction CONF Conference Call add on CSPDN Circuit Switched Public Data Network Closed User Group Call Waiting Dummy Burst Distributed Base Station ** DCCH Dedicated Control Channel Detach...
- Page 48 P7382i / P7389i HPLMN Home PLMN Hand Portable Unit Half Rate Hopping Sequence Number Information (frames) International Alphanumeric 5 Identification IMEI International Mobile Equipment Identity Immediate assignment message IMSI International Mobile Subscriber Identity Intelligent Network INDY Iridium 9500 handset IrDA...
- Page 49 P7382i / P7389i NAMPS North American-Advance Mobile Phone System Normal Burst Network Elements Norme European de Telecommunications Network Management Network Management Center O&M Operations and Maintenance OACSU Off Air Call Set-Up Outgoing Calls Barred OMAP Operations and Maintenance Application Part (previously was OAMP)
- Page 50 P7382i / P7389i SMSCB Short Message Service Call Broadcast SeND Signaling Point SRES Signed RESponse (authentication) Supplementary Service System Simulator Signaling Transfer Point SYSGEN SYStem GENeration Terminal Adapter Timing Advance TCAP Transaction Capabilities Application Part Traffic Channel TCH/F A full rate TCH...
- Page 51 P7382i / P7389i - RF SCHEMATICS...
- Page 52 P7382i / P7389i - AL SCHEMATICS...
- Page 53 P7382i / P7389i - BLOCK DIAGRAM - PAGE 1/2 VDDS KBR0, KBR1, KBR2 H2, H1, H3 C14, F10, G4, H4, K5, P13 VCC_MEMIF J5, J3, J2 to Keyboard KBC0, KBC1, KBC2 KEYPAD A9, A10, C5, K6, K10, M8, M11 BKLT_EN...
- Page 54 P7382i / P7389i - BLOCK DIAGRAM - PAGE 2/2 RX MID CHANNELS GSM: CH 62 -- 947,4 MHz EGSM: CH 37 -- 942,4Mhz RF_V2 DCS: CH 700 -- 1842,8MHz LOCAL Osc. PCS: CH 661 -- 1960MHz 800MHz GSM LNA discrete...
- Page 55 P7382i / P7389i - BOARD LAYOUT - PAGE 1/2...
- Page 56 P7382i / P7389i - BOARD LAYOUT - PAGE 2/2...
- Page 57 P7382i / P7389i - SIGNAL FLOW RX275_GSM RX275 RVCO_PCS RVCO_275 SF_OUT TX275_DPCS V1_SW RF_V2 V1_SW -10V TX_EN V_BOOST1 VREF PLL_EMIT LO2_CP LO2_EMIT PLL_BASE PRE_IN 942,5MHz WHITE_CAP PLL_CP CLK-OUT DISPLAY MAGIC J902 CONN PRSC_IN /CS1 26MHz CP_RX RX_VCO_IC J600 EXT CONN...
- Page 58 P7382i / P7389i - CONNECTOR SCHEMATICS...