Customer Service - Sony Xperia Z3 User Manual

Customer Service

For SoftBank handset or service information, call General
Information. For repairs, call Customer Assistance.
SoftBank Customer Support
General Information
From a SoftBank handset, dial toll free at 157
From a landline/IP phone, dial toll free at
0800-919-0157
Customer Assistance (Repairs/Lost
Handsets)
From a SoftBank handset, dial toll free at 113
From a landline/IP phone, dial toll free at
0800-919-0113
If you cannot reach a toll free number, use the number
(charges apply) below for your service area:
Hokkaido Area, Tohoku Area, Hokuriku Area, Kanto &
Koshinetsu Area: 022-380-4380 (Charges apply)
Tokai Area: 052-388-2002 (Charges apply)
Kansai Area: 06-7669-0180 (Charges apply)
Chugoku Area & Shikoku Area, Kyushu & Okinawa Area:
092-687-0010 (Charges apply)
Smartphone Technical Support Center
From a SoftBank handset, dial toll free at 151
From a landline/IP phone, dial toll free at
SoftBank Mobile Global Call Center
From outside Japan, dial +81-92-687-0025 (toll free from
SoftBank handsets)
If handset is lost/stolen, call this number immediately
(international charges apply)
0800-1700-151
177