Page 1 Maintenance & Service Guide HP Compaq Elite 8300 Touch All-in-One Business HP Compaq Elite 8300 All-in-One Business PC HP Compaq Pro 6300 All-in-One Business PC...
Page 2 Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. This document contains proprietary information that is protected by copyright.
Page 3 About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
Page 4 About This Book...
Page 5: Table Of Contents
Computer Setup—File ....................14 Computer Setup—Storage ..................15 Computer Setup—Security ..................18 Computer Setup—Power ..................23 Computer Setup—Advanced ..................25 Recovering the Configuration Settings ..................27 4 HP PC Hardware Diagnostics ..................28 Why run HP PC Hardware Diagnostics – UEFI ................28...
Page 6 How to access and run HP PC Hardware Diagnostics - UEFI ............28 Downloading HP PC Hardware Diagnostics to a USB device ............29 5 Serial ATA (SATA) Drive Guidelines and Features ............. 30 SATA Hard Drives ........................30 SATA Hard Drive Cables ......................30 SATA Data Cable ....................
Page 7 Replacing drives ........................53 Replacing the hard disc drive with a 3.5-inch hard disc drive or a single 2.5-inch drive ... 53 Replacing the optical disc drive ................57 Memory ..........................60 Replacing the battery ......................63 Serial port ..........................65 Webcam module ........................
Page 8 Solving Keyboard and Mouse Problems .................. 145 Solving Hardware Installation Problems .................. 147 Solving Network Problems ....................149 Solving Memory Problems ..................... 153 Solving Processor Problems ....................155 Solving CD-ROM and DVD Problems ..................156 Solving USB Flash Drive Problems ..................158 Solving Front Panel Component Problems ................
Page 9 Country-specific requirements ....................193 Appendix B Specifications ....................194 8300 models ........................194 6300 models ........................195 Index ..........................196...
Page 11: Product Features
Product Features Overview Figure 1-1 HP Compaq All-in-One Business PC (model 8300 shown) The HP Compaq All-in-One Business PC offers the following features: Integrated All-in-One form factor ● Full HD, LCD display (1920 x 1080) with LED backlighting ● 23-inch diagonal with optical touch ◦...
Page 12 Optional mSATA module that can be used as a cache or SSD for the Elite 8300 or as a second ● drive for the Pro 6300 Intel Q77 Express chipset – Intel vPro (HP Compaq Elite 8300 All-in-One Business PC) ● Intel Q75 Express chipset (HP Compaq Pro 6300 All-in-One Business PC) ●...
Page 13: Front Components
Front components NOTE: Front components are the same for 6300 and 8300 models. Figure 1-2 Front components Table 1-1 Front components Component Component Webcam with privacy shutter (optional) Mute speaker Dual microphone array (with optional webcam) Reduce volume Webcam activity LED (with optional webcam) Increase volume 16:9 widescreen LED-backlit LCD display Mute microphone...
Page 14: Side Components
Table 1-2 Side components Component Component Hard disc drive activity LED Tray-load optical disc drive HP 6-in-1 media card reader (optional) Optical disc drive eject button (2) USB 3.0 ports Optical disc drive activity LED Microphone/line in jack Power button...
Page 15: Rear Components
Rear components NOTE: Rear components are the same for 6300 and 8300 models. Figure 1-4 Rear components Table 1-3 Rear components Component Component Access panel DisplayPort connector Access panel latches RJ-45 Gigabit Ethernet port Security lock slot Stereo audio line out Power connector Rear port cover (2) PS/2 mouse and keyboard connectors...
Page 16: Adjusting The Tilt/Swivel Base
Adjusting the tilt/swivel base Tilt the computer forward up to -5 degrees or backward up to +30 degrees to set it to a comfortable eye level. Figure 1-5 Adjusting tilt The tilt/swivel base has a swivel pad on the underside that allows you to swivel the computer up to 360 degrees left or right for the best viewing angle.
Page 17: Height Adjustable/Recline Stand (Optional)
Height adjustable/recline stand (optional) An optional stand may be purchased to allow height adjustment of 110 mm (4.3 inches) ● rotation from landscape to portrait position ● tilt backward up to +60 degrees ● recline to 30 degrees from the desktop ●...
Page 18 To install the height adjustable stand: Insert the stand into the slots in the rear of the computer. Figure 1-8 Installing the height adjustable stand Install the screws that secure the stand to the computer. Figure 1-9 Installing the height adjustable stand screws Chapter 1 Product Features...
Page 19: Activating And Customizing The Software
5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers.
Page 20: Downloading Windows 7 Updates
Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen.
Page 21: Downloading Windows 8 Updates
We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen.
Page 22: Computer Setup (F10) Utility
Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, ●...
Page 23: Using Computer Setup (F10) Utilities
Enable or disable removable media boot ability. ● Solve system configuration errors detected but not automatically fixed during the Power-On Self- ● Test (POST). Replicate the system setup by saving system configuration information on a USB device and ● restoring it on one or more computers. Execute self-tests on a specified ATA hard drive (when supported by drive).
Page 24: Computer Setup-File
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-1 Computer Setup—File Option Description System Information Lists: Product name ● SKU number ● Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core processors have this listed twice) ●...
Page 25: Computer Setup-Storage
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup—Storage Option Description Device Lists all installed BIOS-controlled storage devices. Configuration When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware version, serial number, connector color.
Page 26 This setting affects only the port with the black connector, labeled as eSATA on the system board. This port should have the eSATA back panel connector attached to use eSATA drives. For more information, see the eSATA white paper at www.hp.com. SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system.
Page 27 Table 3-2 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self- tests is attached to the system.
Page 28: Computer Setup-Security
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
Page 29 Table 3-3 Computer Setup—Security (continued) Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for: Embedded security device ● System audio ● USB controller (varies by model) ● Network controller ● NOTE: You must disable AMT before trying to hide the network controller. Serial port ●...
Page 30 Table 3-3 Computer Setup—Security (continued) Master Boot Record Enables/disables Master Boot Record (MBR) security. Security The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities.
Page 31 Table 3-3 Computer Setup—Security (continued) System Security Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. (these options are Default is enabled. hardware dependent) SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. Virtualization Technology (VTx) (enable/disable) - Controls the virtualization features of the processor.
Page 32 Clear Secure Boot Keys—Don't Clear/Clear. Allows you to delete any previously loaded ◦ custom boot keys. Default is Don't Clear. Key Ownership—HP Keys/Custom Keys. Selecting Custom Mode allows you to modify ◦ the contents of the secure boot signature databases and the platform key (PK) that verifies kernels during system start up, allowing you to use alternative operating systems.
Page 33: Computer Setup-Power
Table 3-3 Computer Setup—Security (continued) Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys. Fast Boot—Enable/Disable. Fast boot disables the ability to interrupt boot, such as pressing f ● keys to access items before the operating system loads. Default is disabled.
Page 34 Table 3-4 Computer Setup—Power (continued) Hardware Power SATA Power Management – Enables or disables SATA bus and/or device power management. Management Default is enabled. S5 Maximum Power Savings – Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0.5 Watt power usage.
Page 35: Computer Setup-Advanced
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ●...
Page 36 Table 3-5 Computer Setup—Advanced (for advanced users) (continued) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable Legacy devices. Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems.
Page 37: Recovering The Configuration Settings
Table 3-5 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you to set: AMT (enable/disable).
Page 38: Hp Pc Hardware Diagnostics
Why run HP PC Hardware Diagnostics – UEFI The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.
Page 39: Downloading Hp Pc Hardware Diagnostics To A Usb Device
Enter the product name in the text box and click Search. Select your specific computer model. Select your operating system. In the Diagnostic section, click the HP UEFI Support Environment link. This link provides additional information. - or - Click the Download button and select Run. The download includes instructions (in English) on how to install the tools on the USB device.
Page 40: Serial Ata (Sata) Drive Guidelines And Features
3.0 Gb/s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives.
Page 41: Smart Ata Drives
SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.
Page 42: Routine Care And Disassembly Preparation
Routine Care and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 43: Electrostatic Discharge Information
Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle.
Page 44: Personal Grounding Methods And Equipment
Keep electrostatic sensitive parts in their containers until they arrive at static-free stations. ● Place items on a grounded surface before removing them from their container. ● Always be properly grounded when touching a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry. ●...
Page 45: Recommended Materials And Equipment
Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include: Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ●...
Page 46: Routine Care
Do not place computers so near each other that they are subject to each other’s re-circulated or ● preheated air. Keep liquids away from the computer and keyboard. ● Never cover the ventilation slots on the monitor with any type of material. ●...
Page 47: Cleaning The Display
To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the computer case on page When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 36 before following these procedures: CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from...
Page 48: Tools And Software Requirements
If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
Page 49: Lithium Coin Cell Battery
Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Service Considerations...
Page 50: Removal And Replacement Procedures All-In One (Aio) Chassis
Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage.
Page 51: Removing The Rear Port Cover
Removing the rear port cover If a cable lock is installed on the rear of the unit, remove the lock. Grasp the rear port cover, then pull it down and off the computer. NOTE: Removing the rear port cover may require that you use a significant amount of force. NOTE: If using forceful pressure on the ribs does not remove security cover, grip the exposed edge of the security cover by the AC plug and pull it straight out.
Page 52: Installing An Access Panel Security Screw
Hold the cable management cover under the cables, align the cover hooks with the slots in the stand, and then insert the cover and slide it down. Figure 7-2 Installing the cable management cover Installing an access panel security screw You may prevent access to internal components by securing the access panel.
Page 53 bottom of the mouse is in the On position (the keyboard does not have a Power switch). Then, turn on the computer and synchronize them as described below. NOTE: For better mouse battery life and performance, avoid using your mouse on a dark or high- gloss surface, and turn mouse power off when not in use.
Page 54 Press and release the Connect button on the bottom of the keyboard. The blue activity LED from the wireless receiver illuminates when the synchronization command has been received and turns off when synchronization is complete. Figure 7-5 Synchronizing the wireless keyboard and mouse NOTE: If the procedure does not work, remove and then reinsert the wireless keyboard and mouse receiver from the back of the computer and then synchronize the keyboard and mouse again.
Page 55: Access Panel
Access panel The computer has one main rear access panel that allows access to internal components. To remove the access panel: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 40). Slide the access panel latches toward the edges of the unit, then slide the access panel toward the top of the computer until it slides off the unit.
Page 56 To replace the access panel, hold the panel at a 90-degree angle, place the top into the guides in the chassis, and then press down to align it with the guides. Figure 7-7 Replacing the access panel NOTE: Align the bottom of the access panel with the notches on the outside edge of the computer (1) when installing.
Page 57 To replace the access panel, reverse the removal procedures. Access panel...
Page 58: Stand
Stand The stand is secured with two captive Torx screws. You must remove a plastic cover to gain access to the screws. You must remove the access panel to remove the stand. To remove the stand: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 40).
Page 59 Lift the stand up and off the computer. Figure 7-11 Removing the stand To replace the stand, reverse the removal procedures. Stand...
Page 60: Lower Panel
Lower panel The lower panel is located under the stand and on the bottom part of the computer. Figure 7-12 Lower panel location To remove the access panel: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 40).
Page 61: Metal Plate
Metal plate The metal plate is located under the stand. Figure 7-14 Metal plate location To remove the metal plate: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 40). Remove the access panel (see Access panel on page 45).
Page 62 Slide the metal plate left to the left (2), and then lift it off the chassis (3). Figure 7-15 Removing the metal plate To replace the lower panel, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...
Page 63: Replacing Drives
Replacing drives Replacing the hard disc drive with a 3.5-inch hard disc drive or a single 2.5-inch drive The hard disc drive is located behind the access panel on the left side of the computer (when viewed from behind). The drive is housed in a removable cage. Figure 7-16 Hard drive location If you choose to install an optional 2.5-inch solid state drive (SSD) or self-encrypting drive (SED), you...
Page 64 Pull the latch next to the lower side of the hard disc drive cage away from the cage to release it, then slide the cage toward the edge of the chassis and lift it out. Figure 7-17 Removing the hard disc drive cage Lift the latch on one side of the hard disc drive cage and pull the hard disc drive out of the cage.
Page 65 Remove the four mounting screws from the hard disc drive. Be sure to keep the blue rubber grommets with each screw. Figure 7-19 Removing the mounting screws Screw the four mounting screws into the new hard disc drive. Be sure to keep the blue rubber grommets behind each screw.
Page 66 Slide the new hard disc drive, or drive adapter bracket holding an optional 2.5-inch drive, into the cage until it snaps in place. Be sure that the connector on the hard disc drive is at the opening of the cage. Figure 7-21 Inserting the hard disc drive into the cage With the hard disc drive connector facing toward the center of the chassis, place the hard disc...
Page 67: Replacing The Optical Disc Drive
Replacing the optical disc drive The optical disc drive is located above the hard disc drive on the left side of the computer (when viewed from behind). The optical drive data cable connects to the SATA2 and SATA PWR2 system board connectors. NOTE: The drive bracket is not spared.
Page 68 Lift the tab at the back of the optical disc drive enclosure to release the drive. Figure 7-24 Removing the optical disc drive NOTE: When replacing an optical drive, remove the bracket from the old drive and install it on the new drive.
Page 69 Secure the optical disc drive bracket to the new drive with the two screws. Figure 7-26 Attaching the optical disc drive bracket Align the new optical disc drive with the opening in the side of the computer. Push the drive in firmly until it snaps into place.
Page 70: Memory
Memory Memory modules are located on the right side of the computer (viewed from behind). The computer has two memory slots. Figure 7-28 Memory module location For proper system operation, the SODIMMs must be: industry-standard 204-pin ● unbuffered non-ECC PC3-10600 DDR3-1600 MHz-compliant ●...
Page 71 Preparing to disassemble the computer on page 40). Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage.
Page 72 To install a memory module, slide the SODIMM into the socket at approximately a 30° angle (1), then press the SODIMM down (2) so that the latches lock it in place. Figure 7-30 Installing a memory module NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
Page 73: Replacing The Battery
Do not expose to temperatures higher than 60° C (140º F). Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Replace the battery only with the HP spare designated for this product. CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings.
Page 74 The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/...
Page 75: Serial Port
Serial port The serial port is located near the bottom of the computer below the hard drive. It is secured with one Phillips screw. Figure 7-34 Serial port location To remove the serial port: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 40).
Page 76 Remove the cable from its routing path (3), and remove the serial port assembly from the computer. Figure 7-35 Removing the serial port To install the serial port, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...
Page 77: Webcam Module
Webcam module On products that ship with a webcam module, the module is located at the top of the computer beneath the top panel. It is secured with two silver Phillips screws and has one connector. The webcam module is optional. Figure 7-36 Webcam module location To remove the webcam module:...
Page 78 Remove the two Torx screws that secure the webcam module bracket to the computer. Figure 7-37 Removing the webcam module Rotate the assembly to gain access to the connector on the module, and then disconnect the cable from the module. Figure 7-38 Disconnecting the webcam module cable Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...
Page 79 To remove the module from the bracket, remove the two Phillips screws that secure the module, and then separate the module from the bracket. Figure 7-39 Disconnecting the webcam module cable To install a webcam module, reverse the removal procedures. Webcam module...
Page 80: Converter Board
Converter board The converter board is located on the left side of the computer (viewed from behind) under the main rear cover. It is secured with two Torx screws and has two connectors. Use the same converter spare part for all display panels; however, you must change jumper settings on the board based on the display panel.
Page 81 Remove the two black Torx screws (2) that secure the board to the computer. Note the converter board jumper settings stamped on the chassis (3). Be sure to correctly position the jumpers on the converter board for the installed display panel. Figure 7-41 Removing the converter board Lift the converter board from the computer.
Page 82 21.5-inch 23.0-inch To install the converter board, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...
Page 83: Touch Sensor Board
Touch sensor board NOTE: The touch sensor board is located on the right side of the computer (viewed from behind) above the system board. It is secured with one Torx screw and has three connectors. Touch sensor boards are spared with the touch panel spare part kit. Be sure to replace the touch sensor board when replacing a touch display panel.
Page 84 Remove the Torx screw (2) that secures the board to the computer. Figure 7-43 Removing the touch sensor board Lift the touch sensor board from the computer. To install the touch sensor board, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...
Page 85: Heat Sinks - Graphics Board And Processor
Heat sinks – Graphics board and processor Separate heat sinks cool the discrete graphic board (select models only) and the processor. If installed, you must remove the smaller graphics heat sink before you can remove the larger processor heat sink. The graphics heat sink is secured with three Torx screws –...
Page 86: Processor Heat Sink - Model 6300
Loosen the two silver captive Torx screws on the heat sink (2), and then lift the heat sink out of the computer (3). CAUTION: Remove heat sink retaining screws in diagonally opposite pairs (as in an X) to even the downward forces on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.
Page 87: Processor Heat Sink - Model 8300
In the order indicated on the heat sink, loosen the four silver captive Torx screws (1) – (4), and then lift the heat sink out of the computer (5). CAUTION: Remove heat sink retaining screws in diagonally opposite pairs (as in an X) to even the downward forces on the processor.
Page 88 Lift the heat sink assembly from the computer (6). CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal grease on the surface of the processor or the heat sink. Figure 7-47 Removing the processor heat sink — 8300 models If you need to remove the fan from the heat sink, remove the three small Phillips screws that secure the fan to the heat sink, and lift the fan from the heat sink.
Page 89: Processor
Processor Prepare the computer for disassembly (see Preparing to disassemble the computer on page 40). Remove the access panel (see Access panel on page 45). Remove the graphics heat sink (see Graphics heat sink on page 75). Remove the processor heat sink (see Processor heat sink –...
Page 90: Msata Solid-State Drive
After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www.hp.com/support. mSATA Solid-State Drive The mSATA SSD is located on the bottom of the system board.
Page 91: Wlan Module
The WLAN module is located on the left side of the system board. The module is secured with one Phillips screw and has two connected antennas. NOTE: The procedure to replace the WLAN module must be performed by an HP technician. WLAN module...
Page 92 Figure 7-51 WLAN module location To remove the WLAN module: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 40). Remove the access panel (see Access panel on page 45). Remove the stand (see Stand on page 48).
Page 93 Remove the Phillips screw (2) that secures the module to the computer. Figure 7-52 Removing the WLAN module screw and antennas Lift the module to a 45-degree angle (1), and then pull it away to remove it from the socket (2). Figure 7-53 Removing the WLAN module To install the WLAN module, reverse the removal procedures.
Page 94: Graphics Board
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. Graphics board The graphics board is secured with two Torx screws. Removing it allows access to the webcam and allows you to remove the main rear cover. Figure 7-54 Graphics board location To remove the graphics board: Prepare the computer for disassembly (see...
Page 95 Rotate the board upward (2), and then pull it up and away from the connector to remove it from the computer (3). Figure 7-55 Removing the graphics board To replace the graphics board, reverse the removal procedures. Graphics board...
Page 96: Speakers
Speakers On products that ship with speakers, the speakers are located at the bottom of the computer. Two separate speakers are each secured by two Torx screws. To remove the right speaker you have to remove the power supply plug. Speakers are optional.
Page 97: Fan
The fan is located near the middle of the computer and is secured with three Torx screws. You have to remove the metal plate to remove the fan.. To remove the fan assembly: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 40).
Page 98: Side Panels
Side panels The side panels are located one each side of the computer. They are secured with tabs, and the removal procedures are similar for both panels. Figure 7-59 Side panel locations To remove the side panels: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 40).
Page 99 Rotate the panel out and off of the computer (2). NOTE: The removal and replacement procedures are similar for both panels. Figure 7-60 Removing the side panels (left side shown) To install the side panels, reverse the removal procedures. Side panels...
Page 100: Power Supply
Power supply The power supply is located at the middle, bottom of the computer. It is secured with two Torx screws. The power connector mounts separately with one Torx screw. The power supply slides out of the bottom of the bracket that secures it. Figure 7-61 Power supply location To remove the power supply:...
Page 101 Remove the Torx screw (1) that secures the power connector to the computer, and then lift the connector from atop the speaker (2). Figure 7-62 Removing the power connector Disconnect the cable from the system board connector (1). Position the cable above the power supply (2). Positioning the cable above the power supply makes it easier to slide the power supply downward and out of the bracket that secures it.
Page 102 Slide the power supply downward and out of the bracket that houses it. Figure 7-64 Sliding the power supply out of the housing To install the power supply, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...
Page 103: System Board
System board The system board is located on the right side of the computer (viewed from the rear). It is secured with eight Torx screws. To remove the system board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 40).
Page 104 Remove the cable mounting bracket by removing the Torx screw (1), and then sliding it up (2) and lifting it out of the computer. Figure 7-65 Removing the cable mounting bracket On model 6300, remove the eight Torx screws (1) that secure the system board to the computer. On model 8300, remove the ten Torx screws that secure the system board to the computer.
Page 105 Slide the system board toward the top of the computer (3), and then lift up the board from left side to prevent interference between the side I/O bracket with the I/O ports on board. Figure 7-66 Removing the system board (model 6300 shown) To install the system board, reverse the removal procedures.
Page 106 When replacing the system board, be sure to route the cables correctly. See the following images for cable routing. Route the following cables from under the system board cable mounting bracket: Display (LVDS) ● Optical drive data (SATA) ● Optical drive power ●...
Page 107 Route the following cables from under the power supply: Power button board ● Hard drive data (SATA) ● Hard drive power ● Hood sensor ● System board...
Page 108 Updating BIOS with correct display manufacturer After replacing the system board, make sure the BIOS display panel manufacturer setting is correct. If the incorrect panel manufacturer is set in BIOS, the display panel may function incorrectly. The display panel manufacturer is identified on the jumper setting label on the base pan. After confirming the manufacturer of the display panel on the computer, go into BIOS and make sure the LVDS Panel Select setting is correct.
Page 109 Updating SMBIOS Information When replacing the system board, you must reprogram the SMBIOS information on the affected computer. Failure to reprogram the board will result in eventual failure, such as an activation failure (need to reactivate the system) or a system recovery failure. To update SMBIOS information in Computer Setup: Turn on or restart the computer.
Page 110: Card Reader Board
Card reader board The card reader board is located on the right side of the system board. It is secured with two screws. Figure 7-67 Card reader board location To remove the card reader board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 40).
Page 111 Remove the two Phillips screws (1) that secure the board to the system board. Figure 7-68 Removing the card reader board screws Lift the board to a 45-degree angle (1), and then pull it away to remove it from the socket (2). Figure 7-69 Removing the card reader board To install the card reader board, reverse the removal procedures.
Page 112: Power Button Board
Power button board The power button board is located on the bottom left corner of the computer. It is covered by a Mylar shield and has two connectors and one screw. Figure 7-70 Power button board location To remove the power button board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 40).
Page 113 Remove the Torx screw (1) that secures the Mylar that covers the power button board, and then lift the Mylar from the computer (2). NOTE: On some models, the left screw that secures the left speaker (when viewed from the rear) may also secure the Mylar.
Page 114 Disconnect the two cables (1) from the board, and then remove the Torx screw that secures the board to the computer (2). Figure 7-72 Removing the power button board Remove the power button board from the computer. To install the power button board, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...
Page 115: Front Bezel
Front bezel The front bezel is located on the front of the computer and is secured to the main system bracket with eight Torx screws. Replacement bezels include the webcam shutter and capacitive sensor board. On models that do not include a webcam, you must remove the shutter and install the webcam insert (Webcam assembly kit) into the slot in which the webcam would otherwise be installed.
Page 116 Lift the bracket from the bottom-left side of the computer. Figure 7-73 Removing the bracket Remove the Torx screws that secure the bezel to the main system bracket assembly, as follows: Model 6300: 11 total screws ● Left: 2 screws ◦...
Page 117 Bottom: 2 screw ◦ Figure 7-74 Front bezel assembly screw locations – 6300 models Model 8300: 14 total screws ● Left: 4 screws ◦ Top: 4 screws ◦ Front bezel...
Page 118 Right 4 screws ◦ Bottom: 2 screw ◦ Figure 7-75 Front bezel assembly screw locations – 8300 models Lift the bracket from the bezel. To install the front bezel, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...
Page 119: Antenna
Antenna The antenna route from the WLAN card to the top of the computer. To remove the antenna: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 40). Remove the access panel (see Access panel on page 45).
Page 120 Remove the two Torx screws that secure each antenna to the frame. Figure 7-76 Removing the antenna Figure 7-77 Removing the antenna Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...
Page 121: Display Panel
Note the routing path for each antenna for replacement. Figure 7-78 Antenna routing paths To install the antenna, reverse the removal procedures. Display panel Model 6300 offers three different display panels – LG, AUO, and CMI. Model 8300 offers three different display panels – LG, Samsung, and CMI. Display panels require a backlight cable specific to the manufacturer.
Page 122 Remove the metal plate (see Metal plate on page 51). Remove the power supply (see Power supply on page 90). Remove the speakers (see Speakers on page 86). Remove the side panels (see Side panels on page 88). Remove the front bezel (see Front bezel on page 105).
Page 123 Model 6300: Remove the four Torx screws that secure the display panel to the frame. The screw locations for each manufacturer are stamped into the metal. The LG (1) and AUO (2) panels are secured with two screws on each side (left and right). Figure 7-80 Display panel screw locations –...
Page 124 Model 8300: Remove the four Torx screws that secure the display panel to the frame. The screw locations for each manufacturer are stamped into the metal. The LG (1) and AUO (2) panels are secured with two screws on each side (left and right). Figure 7-82 Display panel screw locations –...
Page 125 Disconnect the display cable from the display panel by pressing in on the tabs (1) on the side of the connector, and pulling the cable from the connector (2). Figure 7-84 Disconnecting the display cable from the display panel Be sure to correctly position the jumpers on the converter board for the installed display panel, as follows: CAUTION: Incorrect jumper placement can result in damage to the converter board and display...
Page 126 21.5-inch 23.0-inch To install a display panel, reverse the removal procedures. When replacing a touch display panel, be sure to route the ZIF cables through separate holes in the frame so they correctly connect to the touch sensor board. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...
Page 127 Updating BIOS when installing a display panel for a different manufacturer If you install a display panel from a different manufacturer than what was previously installed (for example, replace an LG panel with a Samsung panel), you need to update BIOS with the new panel information.
Page 128: Hood Sensor
Hood sensor The hood sensor is located on the bottom left of the computer (when viewed from behind). Figure 7-85 Hood sensor location To remove the hood sensor: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 40).
Page 129 Remove the cable from its routing path. Figure 7-86 Hood sensor cable routing path Slide the hood sensor out of its slot built into the chassis. NOTE: the hood sensor fits tightly into the slot. Removal may require a flat-blade screwdriver to help disengage it.
Page 130: Hard Drive And Optical Drive Cables And Connectors
Hard drive and optical drive cables and connectors The hard drive and optical drive connectors are located near the middle of the computer, partially under the main display bracket. Each connector is secured with two Torx screws and has two cables that connect to the system board.
Page 131 Remove the cables from the metal clips built into the computer. Disconnect the hard drive cables or the optical drive cables from the system board. NOTE: Be careful not to damage the cable when disconnecting it from the board. Do not pull on the wires.
Page 132: Troubleshooting Without Diagnostics
If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Refer to Computer Setup (F10) Utility on page 12 ●...
Page 133: Helpful Hints
● To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.
Page 134 Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are ● error codes that will help you diagnose the problem. Refer to Appendix A, POST Error Messages on page 175 for more information.
Page 135: Solving General Problems
Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 136 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance. Cause Solution Processor is too hot.
Page 137 Table 8-1 Solving General Problems (continued) Poor performance. Cause Solution Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory Restart the computer. back to the system. Virus resident on the hard drive. Run virus protection program. Too many applications running.
Page 138 Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.
Page 139: Solving Power Problems
Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table 8-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).
Page 140 The power supply adapter must be at the correct power rating the All-in One or USDT. and use the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied power supply adapter. Chapter 8 Troubleshooting Without Diagnostics...
Page 141: Solving Hard Drive Problems
Solving Hard Drive Problems Table 8-3 Solving Hard Drive Problems Hard drive error occurs. Cause Solution In Windows 7, click Start, click Computer, and right- Hard disk has bad sectors or has failed. click on a drive. Select Properties, and then select the Tools tab.
Page 142 Table 8-3 Solving Hard Drive Problems (continued) Drive not found (identified). Cause Solution Run the Computer Setup utility and ensure Device Available The device is attached to a SATA port that has been hidden in Computer Setup. is selected for the device's SATA port in Security > Device Security.
Page 143 Table 8-3 Solving Hard Drive Problems (continued) Computer will not boot from hard drive. Cause Solution Hard Drive's “Emulation Type” is set to “None.” (some Run the Computer Setup utility and change the “Emulation models) Type” to “Hard Disk” in the device's details under Storage > Device Configuration.
Page 144: Solving Media Card Reader Problems
Solving Media Card Reader Problems Table 8-4 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format.
Page 145 Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
Page 146: Solving Display Problems
Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table 8-5 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on.
Page 147 Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
Page 148 Dim characters. Cause Solution The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls. Cables are not properly connected. Check that the graphics cable is securely connected to the graphics card (if applicable) or video connector and the monitor.
Page 149 “No Connection, Check Signal Cable” displays on screen. Cause Solution Monitor video cable is disconnected. Connect the video cable between the monitor and computer. CAUTION: Ensure that the computer power is off while connecting the video cable. “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the...
Page 150 To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/ support Graphics card is not seated properly or is bad (some models). Reseat the graphics card.
Page 151: Solving Audio Problems
Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table 8-6 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.
Page 152 Table 8-6 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.
Page 153: Solving Printer Problems
There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.
Page 154 Printer will not turn on. Cause Solution The cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application.
Page 155: Solving Keyboard And Mouse Problems
Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table 8-8 Solving Keyboard Problems A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no function of mouse/keyboard and external drive.
Page 156 Table 8-9 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard. computer. Windows 7: Press the Ctrl keys at the same time (or press the Windows logo...
Page 157: Solving Hardware Installation Problems
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware.
Page 158 DIMM1 or XMM1 must always be installed. On all computers except the USDT, DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Chapter 8 Troubleshooting Without Diagnostics...
Page 159: Solving Network Problems
Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card (some models) is not seated properly or is bad, For systems with a graphics card: or system board is bad.
Page 160 Table 8-11 Solving Network Problems (continued) Wake-on-LAN feature is not functioning. Cause Solution S5 Wake on LAN is disabled (some models). Enable the S5 Wake on LAN option in Computer Setup. Select Advanced > Device Options > S5 Wake on LAN.
Page 161 Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
Page 162 Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.
Page 163: Solving Memory Problems
For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
Page 164 NOTE: The memory count will be affected by configurations with the Management Engine (ME) enabled. The ME uses 8MB of system memory in single channel mode or 16MB of memory in dual- channel mode to download, decompress, and execute the ME firmware for Out-of-Band (OOB), third- party data storage, and other management functions.
Page 165: Solving Processor Problems
Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving Processor Problems If you encounter processor problems, common causes and solutions are listed in the following table.
Page 166: Solving Cd-Rom And Dvd Problems
Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. Table 8-14 Solving CD-ROM and DVD Problems System will not boot from CD-ROM or DVD drive.
Page 167 CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that came with the optional device. Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country.
Page 168: Solving Usb Flash Drive Problems
Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. Try using a slower speed when recording. Verify that you are using the correct media for the drive. Try a different brand of media. Quality varies widely between manufacturers.
Page 169 The computer boots to DOS after making a bootable flash drive. Cause Solution Flash drive is bootable. Install the flash drive only after the operating system boots. Flash drive is defective. Try a different flash drive. Solving USB Flash Drive Problems...
Page 170: Solving Front Panel Component Problems
Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
Page 171 Unable to connect to the Internet. Cause Solution The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector. (If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.) IP address is not configured properly.
Page 172: Solving Software Problems
● to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.
Page 173 Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu.
Page 174: Contacting Customer Support
Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set.
Page 175: Backup And Recovery
If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from support. To obtain the support telephone number for your region, see http://www.hp.com/support/contactHP. System Restore If you have a problem that might be due to software that you installed on your computer, use System Restore to return the computer to a previous restore point.
Page 176: System Recovery
System Recovery WARNING! This procedure will delete all user information. To prevent loss of information, be sure to back up all user information so you can restore it after recovery. System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have created, and then reinstalls the operating system, programs, and drivers.
Page 177: System Recovery When Windows Is Not Responding
Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...
Page 178: Creating Recovery Media
To create recovery discs: Close all open programs. Click the Start button, click All Programs, click Security and Protection, and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. Click Create recovery media using blank DVD(s), and then click Next.
Page 179 capacity, it will appear grayed out, and you must replace it with a larger USB flash drive. Click Next. NOTE: Recovery Media Creation formats the flash drive, deleting any files on it. Follow the on-screen instructions. When the process is complete, label the USB flash drive and store it in a secure place.
Page 180: Using Recovery Media
Using recovery media CAUTION: System Recovery deletes all data and programs you have created or installed. Back up any important data to a CD or DVD or to a USB flash drive. To create recovery media, see System recovery using recovery media on page 167.
Page 181: Backup And Recovery In Windows 8
For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. From the Start screen, type h, and then select Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.
Page 182: Performing A System Recovery
Help and Support. From the Start screen, type h, and then select Help and Support. If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition and the Windows partition: From the Start screen, type e, and then click Windows Explorer. – or –...
Page 183: Using F11 Recovery Tools
Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer. NOTE:...
Page 184 NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then follow the instructions provided with the Windows 8 operating system media to install the operating system. When prompted, press any keyboard key. Follow the on-screen instructions.
Page 185: 10 Post Error Messages
10 POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
Page 186: Post Numeric Codes And Text Messages
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table 10-1 Numeric Codes and Text Messages Control panel message...
Page 187 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
Page 188 Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 304-Keyboard or System Unit Error Keyboard failure. Reconnect the keyboard with computer turned off. Ensure that none of the keys are depressed. Replace the keyboard. Replace the system board. 501-Display Adapter Failure Graphics display controller.
Page 189 Drive Protection System test under Storage > DPS Self-test. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in attached.
Page 190 Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1801-Microcode Patch Error Processor is not supported by ROM BIOS. Upgrade BIOS to proper version. Change the processor. 2200-PMM Allocation Error during MEBx Memory error during POST execution of the Reboot the computer.
Page 191 Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx Reboot the computer. resulted in a failure. If the error persists, update to the latest BIOS version.
Page 192 Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2220-USB Key Provisioning file has Provisioning file contained on the USB key is Reboot the computer. mismatch version not a valid version for the current ME If the error persists and system BIOS firmware.
Page 193 Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Invalid Electronic Serial Number Electronic serial number is missing. Enter the correct serial number in Computer Setup. Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled.
Page 194: Interpreting Post Diagnostic Front Panel Leds
Interpreting POST diagnostic front panel LEDs This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 195 LEDs continue until Reseat DIMMs. problem is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six Pre-video graphics error. For systems with a graphics card: times, once every second, Reseat the graphics card.
Page 196 Table 10-2 Diagnostic front panel LEDs and audible codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine System powers on but is Unplug the AC power cord from the times, once every second, unable to boot. computer, wait 30 seconds, then plug the followed by a two second power cord back in to the computer.
Page 197: Password Security And Resetting Cmos
11 Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
Page 198: Establishing A Setup Or Power-On Password
Establishing a Setup or Power-on password To establish the power-on or setup password features, complete the following steps: Turn on or restart the computer. As soon as the computer turns on, press the key while “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
Page 199: Resetting The Setup And Power-On Password
The password jumper is blue so that it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper.
Page 200: Clearing And Resetting The Cmos
Clearing and resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password.
Page 201 Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. Figure 11-1 CMOS button NOTE: For assistance locating the CMOS button and other system board components, see the...
Page 202: Appendix A Power Cord Set Requirements
Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Page 203: Country-Specific Requirements
Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...
Page 204: Appendix B Specifications
Specifications 8300 models Table B-1 Specifications Dimensions (with stand) 17.2 in 43.6 cm Height 22.1 in 56.2 cm Width 7.7 in 19.6 cm Depth Approximate Weight (with stand) 21.7 lb – 25.5 lbs 9.85 kg – 11.55 kg Temperature Range 50°...
Page 205: 6300 Models
6300 models Table B-2 Specifications Dimensions (with stand) 16.8 in 42.6 cm Height 20.5 in 52.2 cm Width 7.7 in 19.6 cm Depth Approximate Weight (with stand) 19.5 lb – 22.2 lbs 8.83 kg – 10.08 kg Temperature Range 50° to 95°F 10°...
Page 206: Index
Index rear 5 access panel side 4 hard disc drive, replacing 53 removing 45 computer cleaning 36 hard drive access panel, locked 126 converter board proper handling 38 antenna removing 70 SATA characteristics 30 removing 109 country power cord set hard drive connector audible codes 184 requirements 193...
Page 207 Internet access 160 removing battery 63 Media Card Reader problems keyboard 145 resetting Media Card Reader 134 CMOS 187 memory module memory 153 password jumper 187 removing 60 monitor 136 restoring the hard drive 173 memory problems 153 mouse 145 rotation 7 metal plate network 149...
Page 208 temperature control 35 thermal module removing 75 tilt adjustment 6 tools, servicing 38 Torx T15 screwdriver 38 touch sensor board removing 73 ventilation, proper 35 Wake-on-LAN feature 149 webcam module removing 67 Windows 8 operating system DVD 173 WLAN module removing 81 Index...

This manual is also suitable for:

Compaq pro 6300 all-in-one business pc Compaq elite 8300 all-in-one business pc

HP Compaq Elite 8300 Touch All-in-One Business Maintenance & Service Manual

Product Features

Activating and Customizing the Software

Computer Setup (F10) Utility

HP PC Hardware Diagnostics

Serial ATA (SATA) Drive Guidelines and Features

Routine Care and Disassembly Preparation

Removal and Replacement Procedures All-In One (AIO) Chassis

Troubleshooting Without Diagnostics

Backup and Recovery

10 POST Error Messages

Password Security and Resetting CMOS

Appendix A Power Cord Set Requirements

Appendix B Specifications

Index

Quick Links

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Summary of Contents for HP Compaq Elite 8300 Touch All-in-One Business

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Table of Contents