HP Pro Slate 10 EE G1 Maintenance And Service Manual
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HP Pro Slate 10 EE G1 Maintenance And Service Manual

HP Pro Slate 10 EE G1 Maintenance And Service Manual

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HP Pro Slate 10 EE G1
HP Pro Tablet 10 EE G1
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Pro Slate 10 EE G1

  • Page 1 HP Pro Slate 10 EE G1 HP Pro Tablet 10 EE G1 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    5 Removal and replacement procedures ......................17 Tablet component replacement procedures ...................... 17 HP Touchpoint Manager software (HP Pro Slate 10 EE G1 tablet models only) ..........17 Unlocking the device and disabling Always On Remote Management (HP Pro Tablet 10 EE G1 tablet models only) ................................
  • Page 6 I/O cover ................................39 6 Using HP PC Hardware Diagnostics (UEFI) ...................... 41 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............41 7 Specifications ............................. 42 8 Backup and recovery ............................ 43 Backing up your information ..........................43 Performing a system recovery ..........................

  • Page 7: Product Description

    Product description Category Description HP Pro Slate 10 EE G1 HP Pro Tablet 10 EE G1 Product Name HP Pro Slate 10 EE G1 √ HP Pro Tablet 10 EE G1 √ Processor Intel® Atom™ Z3735F 1.83-GHz √ √ processor (quad core) Intel Atom Z3735G 1.83-GHz...
  • Page 8 Category Description HP Pro Slate 10 EE G1 HP Pro Tablet 10 EE G1 Audio and video (continued) 2.0-MP, fixed-focus front- √ √ facing webcam Sensor Accelerometer √ √ eCompass Wireless networking Integrated WLAN + Bluetooth √ combination: 802.11 a\b\g\n 2×2 (Foxconn T77H462, Broadcom BCM43241) with two antennas;...
  • Page 9 Category Description HP Pro Slate 10 EE G1 HP Pro Tablet 10 EE G1 Operating system Preinstalled: Android 4.4.4 √ Preinstalled: √ ● Windows 8.1 Professional 32-bit ● Windows 8.1 Professional 32-bit for Tablets ● Windows 8.1 Professional 32-bit for Education ●...
  • Page 10 Category Description HP Pro Slate 10 EE G1 HP Pro Tablet 10 EE G1 Operating system (continued) Preinstalled: √ ● Windows 8.1 32-bit Small Screen (OOC) OSDVD: Not supported – service only DRDVD: Not supported – service only Restore USB: Not supported –...

  • Page 11: External Component Identification

    External component identification Item Component Item Component Power button (10) Micro SD Card Reader slot Microphone (11) Micro SIM slot Front-facing webcam (12) Micro HDMI jack WLAN antenna (13) Micro USB 2.0 port Rear-facing webcam (14) Power light WWAN antenna (15) Power button Volume up button...

  • Page 12: Illustrated Parts Catalog

    Illustrated parts catalog Locating the serial number, product number, and model number The tablet serial number and product number of are located on the tablet back cover. This information may be needed when travelling internationally or when contacting support. Chapter 3 Illustrated parts catalog...

  • Page 13: Tablet Major Components

    Tablet major components Item Component Spare part number Back cover (includes rear-facing webcam lens and shielding) 802824-001 Battery, 2-cell, 28.49-WHr, LI (includes cable, stylus pen holder, and double- 802833-001 sided adhesive) 2.0-MP front-facing webcam (includes cable and indicator LED) 802826-001 Sensor board (does not include cable) 802828-001 NOTE:...
  • Page 14 Display panel cable – included in the Cable Kit, spare part number 802835-001. (12) System board: For use only on HP Pro Slate 10 EE G1 tablet models (all system boards equipped with the Android 4.4.4 operating system): Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem 802838-001 with UMA memory, 2.0-GB of system memory, 32-GB of system storage, NFC, and...
  • Page 15 Item Component Spare part number Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem 803373-501 with UMA memory, 2.0-GB of system memory, 64-GB of system storage, WWAN capability, and the Windows 8 Standard operating system Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem 803373-001 with UMA memory, 2.0-GB of system memory, 64-GB of system storage, WWAN capability, and a non-Windows 8 operating system...
  • Page 16 802829-001 (14) TouchScreen display panel assembly (includes TouchScreen board and cables and microphone) 10.1-in, LED, WUXGA, UWGA, AG display panel assembly for use only on HP Pro Slate 10 EE 803619-001 G1 tablet models equipped with WWAN capability 10.1-in, LED, WUXGA, UWGA, AG display panel assembly for use only on HP Pro Slate 10 EE...

  • Page 17: Miscellaneous Parts

    Display panel cables (2) ● Microphone ● Sensor board cable GPS module (includes cable) 803378-001 HP Pro 10 EE G1 Keyboard Base: For use in Asia Pacific countries and regions 803030-371 For use in Brazil 803030-201 For use in English-speaking Canada 803030-DB1...
  • Page 18 803030-001 NFC antenna 802832-001 NFC module (includes cable) 802831-001 Screw Kit: For use only on HP Pro Slate 10 EE G1 tablet models 802847-001 For use only on HP Pro Tablet 10 EE G1 tablet models 805304-001 Stylus pen 802822-001...

  • Page 19: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Magnetic screw driver ● Phillips P0 screw driver ● Plastic case utility tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 20: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 21: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 22 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 23: Removal And Replacement Procedures

    If a supported device is reset to its factory state while the device is enrolled with an HP Touchpoint Manager account, then an IT administrator is alerted that the device may have been stolen.

  • Page 24: Back Cover

    Back cover (includes rear-facing webcam lens and shielding) 802824-001 TouchScreen display panel assembly (includes TouchScreen board and cables and microphone) 10.1-in, LED, WUXGA, UWGA, AG display panel assembly for use only on HP Pro Slate 10 EE G1 803619-001 tablet models equipped with WWAN capability 10.1-in, LED, WUXGA, UWGA, AG display panel assembly for use only on HP Pro Slate 10 EE G1...

  • Page 25: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the tablet, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information.

  • Page 26: Wwan Module

    Description Spare part number Huawei MU736 HSPA+M.2 with GPS for use only on HP Pro Slate 10 EE G1 tablet models 801160-005 MU736 HS3110 Gen HSPA+m.2 with GPS for use only on HP Pro Tablet 10 EE G1 tablet models...
  • Page 27 CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information. To prevent loss of information, save your work or shut down the tablet through Windows before removing the battery. Remove the WWAN module: Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.

  • Page 28: Rear-Facing Webcam

    Rear-facing webcam Description Spare part number 5.0-MP, HD rear-facing webcam with auto-focus (includes cable) 802825-001 Before removing the rear-facing webcam, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 29: Wireless Antenna

    Antenna Kit, includes WWAN antenna auxiliary and main cables and transceivers and WLAN antenna auxiliary and main cables and transceivers For use only on HP Pro Slate 10 EE G1 tablet models 803379-001 For use only on HP Pro Tablet 10 EE G1 tablet models...
  • Page 30 Detach the WWAN auxiliary antenna transceiver (3) from the display panel assembly. (The WWAN auxiliary antenna transceiver is attached to the display panel assembly with double-sided adhesive.) Remove the WWAN auxiliary antenna cable and transceiver. Disconnect the WWAN main antenna cable (1) from the WWAN module main terminal. Release the WWAN main antenna cable from the retention clips (2) built into the display panel assembly.
  • Page 31 Detach the WWAN main antenna transceiver (3) from the display panel assembly. (The WWAN main antenna transceiver is attached to the display panel assembly with double-sided adhesive.) Remove the WWAN main antenna cable and transceiver. Disconnect the WLAN main antenna cable (1) from the WLAN module main terminal. Release the WLAN main antenna cable from the retention clips (2) built into the display panel assembly.
  • Page 32 Detach the WLAN main antenna transceiver (3) from the display panel assembly. (The WLAN main antenna transceiver is attached to the display panel assembly with double-sided adhesive.) Remove the WLAN main antenna cable and transceiver. Disconnect the WLAN auxiliary antenna cable (1) from the WLAN module auxiliary terminal. Chapter 5 Removal and replacement procedures...

  • Page 33: Sensor Board

    Detach the WLAN auxiliary antenna transceiver (2) from the display panel assembly. (The WLAN auxiliary antenna transceiver is attached to the display panel assembly with double-sided adhesive.) Remove the WLAN auxiliary antenna cable and transceiver. Reverse this procedure to install the wireless antennas. Sensor board Description Spare part number...

  • Page 34: Display Panel Cable

    Release the ZIF connector (1) to which the sensor board cable is attached, and then disconnect the sensor board cable from the system board. Detach the sensor board cable (2) from the display panel assembly. (The sensor board cable is attached to the display panel assembly with double-sided adhesive.) Detach the sensor board (3) from the display panel assembly.

  • Page 35: Power Connector Cable

    Release the ZIF connector (1) to which the display panel cable cable is attached, and then disconnect the display panel cable from the display panel assembly. Release the ZIF connector (2) to which the display panel cable is attached, and then disconnect the display panel cable from the system board.

  • Page 36: Front-Facing Webcam

    Disconnect the power connector cable (1) from the system board. Release the power connector cable from the retention clip (2) built into the display panel assembly. Remove the two Phillips PM2.0×4.1 screws (3) that secure the power connector to the display panel assembly.

  • Page 37: Transfer Board

    Release the ZIF connector (1) to which the front-facing webcam cable is attached, and then disconnect the front-facing webcam cable from the system board. Remove the Phillips PM2.0×4.1 screw (2) that secures the front-facing webcam to the display panel assembly. Remove the front-facing webcam (3).
  • Page 38 Detach the TouchScreen board (1) from the display panel assembly. (The TouchScreen board is attached to the display panel assembly with double-sided adhesive.) Release the ZIF connector (2) to which the transfer board cable is attached, and then disconnect the transfer board cable from the system board.

  • Page 39: Speaker

    Speaker Description Spare part number Speaker (includes cable) 802830-001 Before removing the speaker, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet by unplugging the power cord from the tablet.
  • Page 40 Remove the speaker (5). Remove the speaker and cable. Reverse this procedure to install the speaker. Chapter 5 Removal and replacement procedures...

  • Page 41: System Board

    Spare part number For use only on HP Pro Slate 10 EE G1 tablet models (all system boards equipped with the Android 4.4.4 operating system): Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem with UMA 802838-001 memory, 2.0-GB of system memory, 32-GB of system storage, NFC, and WWAN capability...
  • Page 42 Description Spare part number Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem with UMA 803370-601 memory, 2.0-GB of system memory, 32-GB of system storage, and the Windows 8 Professional operating system Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem with UMA 803370-501 memory, 2.0-GB of system memory, 32-GB of system storage, and the Windows 8 Standard operating system...
  • Page 43 Disconnect all external devices from the tablet. Remove the back cover (see Back cover on page 18). Disconnect the battery cable from the system board (see Battery on page 19). Remove the system board: Disconnect the following cables from the system board: (1) GPS antenna cable (2) Front-facing webcam cable (see Front-facing webcam on page...
  • Page 44 Disconnect the following cables from the system board: (1) Transfer board cable (see Transfer board on page (2) TouchScreen board cable (3) Power connector cable (see Power connector cable on page (4) Display panel cable (see Display panel cable on page (5) Speaker cable (see Speaker on page Remove the six Phillips PM2.0×4.1 screws (1) that secure the system board to the...

  • Page 45: I/O Cover

    Remove the system board (2). Reverse this procedure to install the system board. I/O cover Description Spare part number I/O cover 802821-001 Before removing the I/O cover, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
  • Page 46 Remove the I/O cover. Reverse this procedure to install the I/O cover. Chapter 5 Removal and replacement procedures...

  • Page 47: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the tablet hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 48: Specifications

    The tablet operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100— 240 V, 50/60 Hz, 0.3-1.0 A. NOTE: The HP 12V dc @ 1.5A - 18W adapter included with your tablet is recommended for charging the tablet. Temperature Operating 5°C to 35°C...

  • Page 49: Backup And Recovery

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your tablet.

  • Page 50: Performing A System Recovery

    Performing a system recovery In case of system failure or instability, the tablet provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly.

  • Page 51: Statement Of Memory Volatility

    Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business Notebook PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed.
  • Page 52 Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap to accept or to reject. Remove all power and system batteries for at least 24 hours.

  • Page 53: Nonvolatile Memory Usage

    HP Sure Start models only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 54 512 KByte Stores Fingerprint reader memory is Only a digitally signed Reader flash fingerprint programmed by user application can make the templates. enrollment in HP ProtectTools call to write to the flash. Security Manager. Chapter 9 Statement of memory volatility...

  • Page 55: Questions And Answers

    Questions and answers How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Customer Secure Boot key. See question and answer 7 for information about resetting the key.

  • Page 56: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 57: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the tablet meets the requirements for use in the country or region where the equipment is purchased.
  • Page 58 Country/region Accredited agency Applicable note number Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 59: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 60: Index

    HP PC Hardware Diagnostics (UEFI), power 5 removal 29 downloading 41 volume down 5 spare part number 10, 29 HP Pro 10 EE G1 Keyboard Base, volume up 5 power cord, set requirements 51 spare part numbers 11 power light 5 power requirements, product...
  • Page 61 video 1, 2 volume down button 5 wireless networking 2 volume up button 5 product name 1 webcam rear-facing webcam removal 22, 30 location 5 spare part numbers 7, 8, 22, 30 removal 22 Windows Recovery 44 spare part number 8, 22 Windows Refresh 44 Recovery 44 wireless antenna...

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