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Dell PowerEdge 6850 System Installation Manual

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Dell™ PowerEdge™ 6850 Systems Installation and Troubleshooting Guide 
Introduction
Indicators, Messages, and Codes
Finding Software Solutions
Running the System Diagnostics
Troubleshooting Your System
Installing System Components
Installing Drives
Getting Help
Jumpers, Switches, and Connectors
I/O Connectors
Service-Only Parts Replacement Procedures
Notes, Notices, and Cautions
NOTE:
A NOTE indicates important information that helps you make better use of your computer.
NOTICE:
A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION:
A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the Glossary in your User's Guide.
Information in this document is subject to change without notice.
© 2005 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, PowerVault, Dell OpenManage, Dimension, Inspiron, OptiPlex, Latitude, Dell Precision, PowerApp, PowerConnect, and DellNet
are trademarks of Dell Inc.; Intel is a registered trademark and Xeon is a trademark of Intel Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Initial release: 28 Mar 2005
 

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  • Page 1: Abbreviations And Acronyms

    Dell Inc.; Intel is a registered trademark and Xeon is a trademark of Intel Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

  • Page 2: Jumpers, Switches, And Connectors

    Back to Contents Page   Jumpers, Switches, and Connectors Dell™ PowerEdge™ 6850 Systems Installation and Troubleshooting Guide    Jumpers—A General Explanation   System Board Jumpers   System Board Connectors   Memory Riser Card Connectors   SCSI Backplane Connectors   Disabling a Forgotten Password This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system.

  • Page 3: System Board Connectors

     Table A-1. System Board Jumper Settings        Jumper Setting Description PASSWD The password feature is enabled.    (default) The password feature is disabled. NVRAM_CLR The configuration settings in NVRAM are retained at system boot.    (default) The configuration settings in NVRAM are cleared at next system boot.  System Board Connectors Figure A-3 Table A-2...
  • Page 4  Table A-2. System Board Connectors      Connector Description BATTERY Connector for the 3.0-V coin battery BKPLN SIG Backplane interface cable connector PROC_n Processor connector (4) CPU3 VRM, CPU4 VRM Voltage regulator modules (VRMs) for processors 3 and 4 CPU 3&4 CACHE VRM Reserved FIBRE CHAN Integrated Fiber Channel module card...

  • Page 5: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 6 10. Remove the expansion cards from expansion slots 6 and 7, if installed. See "Expansion Cards" in "Installing System Components."   11. Reinstall the password jumper plug on pins 1 and 2 to enable the password protection feature.   12. Replace the expansion cards in expansion slots 6 and 7, if removed. See "Expansion Cards"...

  • Page 7: Serial Connector

    Back to Contents Page   I/O Connectors Dell™ PowerEdge™ 6850 Systems Installation and Troubleshooting Guide    Serial Connector   Video Connector   USB Connectors   Integrated NIC Connectors   Network Cable Requirements I/O connectors are the gateways that the system uses to communicate with external devices, such as a keyboard, mouse, printer, or monitor. This section describes the various connectors on your system.

  • Page 8: Video Connector

     Table B-2. Serial Connector Pin Assignments          Signal Definition Data carrier detect Serial input SOUT Serial output Data terminal ready Signal ground Data set ready Request to send Clear to send Ring indicator Shell N/A Chassis ground  Video Connector You can attach a VGA-compatible monitor to the system's integrated video controller using a 15-pin high-density D-subminiature connector on the system front or back panel.

  • Page 9: Network Cable Requirements

     Figure B-4. USB Connector Pin Numbers  Table B-4. USB Connector Pin Assignments         Signal Definition Supply voltage DATA Data in +DATA O Data out Signal ground  Integrated NIC Connectors Each of the system's integrated NICs function as a separate network expansion card while providing fast communication between servers and workstations. Figure B-5 illustrates the pin numbers for the NIC connector and Table B-5...

  • Page 10: Recommended Tools

    The procedures in this document require that you remove the cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this document and the User's Guide available on support.dell.com. Always follow the instructions closely, and ensure that you review all safety precautions in the Product Information Guide.

  • Page 11: Installing The Control Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 12: Installing A Fan Interposer Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 13 NOTICE: To prevent damage to the drives and backplane, you must remove the SCSI drives and diskette/optical drive carrier from the system before removing the backplane. You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations.

  • Page 14: Installing The Scsi Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 15 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 16   12. Place the two slide switches on each side of the chassis in the unlocked position to release the chassis crossbar, then lift up the crossbar and remove it. See Figure C-6.  Figure C-6. Removing and Installing the Chassis Crossbar  ...
  • Page 17   15. Remove the RAID battery compartment: a.  Gently pull the RAID battery compartment straight up. See Figure C-8. b.  Lift the battery compartment away from the side of the chassis.  Figure C-8. Removing and Installing the RAID Battery Compartment   16.

  • Page 18: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 19: Removing The Power Distribution Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 20: Installing The Power Distribution Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 21: Installing The Chassis Intrusion Switch

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 22: Other Documents You May Need

    Back to Contents Page   Introduction Dell™ PowerEdge™ 6850 Systems Installation and Troubleshooting Guide    Other Documents You May Need Your system includes the following significant service and upgrade features:  2x5-character LCD display for error messaging at system startup  Baseboard Management Controller (BMC), which monitors temperatures and voltages throughout the system and notifies you if the system overheats, if a system cooling fan malfunctions, or if a power supply fails  Hot-pluggable cooling fans...

  • Page 23: System Status Indicators

    Back to Contents Page   Indicators, Messages, and Codes Dell™ PowerEdge™ 6850 Systems Installation and Troubleshooting Guide    Front-Panel Indicators and Features   Back-Panel Features and Indicators   SCSI Hard-Drive Indicator Codes   Power Indicator Codes   NIC Indicator Codes   LCD Status Messages   System Messages   System Beep Codes   Warning Messages   Diagnostic Messages   Alert Messages...

  • Page 24: Back-Panel Features And Indicators

     Table 2-2. Front-Panel LED Indicators, Buttons, and Connectors        Indicator, Button, Icon Description or Connector Blue system status    Does not operate when the bezel is removed. The LCD display indicates the status. indicator Amber system    Does not operate when the bezel is removed. The LCD display indicates the status. status indicator LCD display   ...
  • Page 25  SCSI Hard-Drive Indicator Codes If RAID is activated, two indicators on each of the hard-drive carriers provide information on the status of the SCSI hard drives. RAID can be enabled either by using ROMB on the system board or by using a RAID card connected to the system board. See Figure 2-3 and Table 2-3. The SCSI backplane firmware controls ...

  • Page 26: Power Indicator Codes

     Power Indicator Codes The power button on the front panel controls the power input to the system's power supplies. The power indicator can provide information on power status (see Figure 2-1). Table 2-4 lists the power button indicator codes.  Table 2-4. Power Button Indicators  ...
  • Page 27 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 28: System Messages

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 29 Reinsert or replace the diskette. Drive not ready improperly inserted in diskette drive. An error has been Update the RAID firmware using the Dell Support website at Embedded RAID error generated by the firmware support.dell.com. used by the optional integrated RAID controller.
  • Page 30 If the problem persists, install a supported processor. See "Processor" in "Installing System Components." <F10> key was pressed Create a utility partition on the boot hard drive. See "Using the Dell Utility partition not available during POST, but no utility OpenManage Server Assistant CD"...

  • Page 31: System Beep Codes

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 32: Warning Messages

    4-2-3 Gate A20 failure 4-2-4 Unexpected interrupt in protected mode "Troubleshooting Expansion Cards" in "Troubleshooting Your System." 4-3-1 Improperly installed or faulty memory modules "Troubleshooting System Memory" in "Troubleshooting Your System." 4-3-2 No memory modules installed in the first memory Install a memory module in the first memory module connector.

  • Page 33: Finding Software Solutions

    Back to Contents Page   Finding Software Solutions Dell™ PowerEdge™ 6850 Systems Installation and Troubleshooting Guide    Before You Begin   Troubleshooting Errors and Conflicts Software problems can be caused by:  Improper installation or configuration of an application  Application conflicts  Input errors  Interrupt assignment conflicts Ensure that you are installing the software application according to the software manufacturer's recommended procedures. If a problem occurs after you install the software, you might need to troubleshoot your software application and your system.
  • Page 34 IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Available IRQ4 Serial port 1 (COM1 and COM3) IRQ5 Remote access controller IRQ6 Diskette drive controller IRQ7 Available IRQ8 Real-time clock IRQ9 ACPI functions (used for power management) IRQ10 Available IRQ11 Available IRQ12...

  • Page 35: Running The System Diagnostics

     Running the System Diagnostics The system diagnostics can be run either from the utility partition on your hard drive or from a set of diskettes that you create using the Dell OpenManage Server Assistant CD. To use diskettes you must either have the optional diskette drive installed in your system, or a USB diskette drive.

  • Page 36: System Diagnostics Testing Options

      1. Create a set of diagnostics diskettes from the Dell OpenManage Server Assistant CD. See "Using the Dell OpenManage Server Assistant CD" in your User's Guide for information on creating the diskettes.   2. If your system does have the optional diskette drive installed, obtain a USB diskette drive and connect it to the system.
  • Page 37 Back to Contents Page  ...

  • Page 38: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 39: Troubleshooting External Connections

    This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections."   Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device).

  • Page 40: Troubleshooting Basic I/O Functions

      1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." If the test fails, continue to the next step.   2. Examine the mouse and its cable for signs of damage. If the mouse is not damaged, go to step If the mouse is damaged, continue to the next step.

  • Page 41: Troubleshooting A Usb Device

    Troubleshooting a USB Device   Problem  System message indicates a problem with a USB device.  Device connected to a USB port is not operating properly.   Action   1. Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System Setup Program" in your User's Guide.  ...

  • Page 42: Responding To A Systems Management Software Alert Message

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 43: Closing The System

      2. Unless you are installing a hot-plug component such as a cooling fan or hot-plug expansion card, turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.   3. To remove the system cover, loosen the two captive screws at the front of the system. See Figure 5-3.  ...

  • Page 44: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 45: Troubleshooting The System Battery

     Expansion cards  Memory modules and memory riser cards  Processor(s)  Power supplies  Fans  Hard drives   3. Ensure that all cables are properly connected. See "SCSI Hard-Drive Cabling Guidelines" in "Installing Drives" for SCSI cabling information and Figure A-3 for the locations of the system board connectors.  ...

  • Page 46: Troubleshooting System Cooling Problems

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 47 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 48: Troubleshooting A Diskette Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 49: Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 50 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 51 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 52: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 53: Troubleshooting The Microprocessors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 54   1. Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics."   2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.   3. Open the system. See "Opening the System."...

  • Page 55: Installing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 56: Removing A System Fan

      6. Install the new system battery with the side labeled "+" facing up. See Figure 6-1. NOTE: The side of the battery labeled "+" must face toward the open side of the battery socket.   7. Install the new system battery. a.

  • Page 57: Installing A System Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 58: Installing The Cooling Shroud

      Installing the Cooling Shroud   1. Align the four tabs on the sides of the shroud with the four slots on the chassis. See Figure 6-4.   2. Slowly lower the shroud straight down into the system.   3. Gently press down on the circular icons on top of the shroud.  Power Supplies  ...

  • Page 59: Installing A Power Supply

      Installing a Power Supply   1. Holding the lever in the open position, slide the new power supply into the chassis until the lever contacts the system chassis. See Figure 6-5.   2. Close the lever until the power supply is fully seated and the lever snaps behind the lever release latch. See Figure 6-5. NOTE: If you unlatched the cable management arm in step 3...

  • Page 60: Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 61: Installing A Hot-Plug Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 62: Removing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 63: Removing A Hot-Plug Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 64 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 65: System Memory

      8. Close the Fibre Channel module card retainer.   9. Close the system. See "Closing the System" in "Troubleshooting Your System."  System Memory You can upgrade your system memory to a maximum of 64 GB by installing combinations of 256-MB, 512-MB, 1-GB, 2-GB, or 4-GB (when available) 2-way registered ECC PC2-3200 (DDR II 400) memory. The memory sockets are located on the memory riser card(s). ...

  • Page 66: Memory Mirroring Support

      Spare Bank Support If four identical single-rank memory modules are installed on a memory riser card, two of the four modules in the same rank can function as a spare bank if you select the spare bank option using the System Setup program. NOTE: Spare bank is not support between memory riser cards.
  • Page 67 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 68  Table 6-4. Memory Riser Card Indicators and Features        Indicator or Icon Description Button Mirror mode This indicator is green if system memory is configured in the System Setup program to operate in mirror mode and the mirrored indicator memory riser card configuration is redundant. The memory riser card is hot-pluggable in mirror mode. The indicator turns off if a mirrored memory riser card becomes disabled and is no longer redundant.

  • Page 69: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 70: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 71: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 72 4. Unpack the new processor. If any of the pins on the processor appear bent, see "Getting Help."   5. If you are adding an additional processor, remove the processor filler blank from the socket by pressing inward on the two tabs on the filler blank and lifting the filler blank out of the system.
  • Page 73 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 74: Installing A Scsi Hard Drive

    Back to Contents Page   Installing Drives Dell™ PowerEdge™ 6850 Systems Installation and Troubleshooting Guide    Installing SCSI Hard Drives   Installing a Diskette Drive   Installing an Optical Drive   Connecting an External SCSI Tape Drive   Configuring the Boot Drive   SCSI Backplane Daughter Card   Activating the Optional Integrated RAID Controller   Installing a RAID Controller Card...

  • Page 75: Removing A Scsi Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 76   4. Remove the optical drive or optical drive filler plate from the carrier: a.  Loosen the thumbscrew on the latch securing the optical drive or filler plate. See Figure 7-4. b.  Remove the latch. c.  Lift the optical drive or optical drive filler plate from the carrier.  Figure 7-4.

  • Page 77: Installing An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 78: Configuring The Boot Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 79   1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.   2. Open the system. See "Opening the System" in "Troubleshooting Your System."   3. Remove the cooling shroud. See "Removing the Cooling Shroud"...
  • Page 80 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 81   2. Remove the cover. See "Opening the System."   3. Remove the memory filler blank or the memory riser card from memory slot C. See "Removing and Installing a Non–Hot-Pluggable Memory Riser Card."   4. Insert the RAID hardware key into its connector on the system board and secure the key with the latches on each end of the connector. See Figure 7-8 and Figure A-3.

  • Page 82: Raid Configurations

     SCSI Hard-Drive Cabling Guidelines   Non-RAID Configurations For a system without an optional RAID controller installed, connect SCSI channel A on the system board to connector SCSI A on the SCSI backplane board. If the optional external SCSI cable is installed, connect it to SCSI channel B on the system board.  ...

  • Page 83: Getting Help

    Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

  • Page 84: Dell Enterprise Training And Certification

     Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.

  • Page 85: Before You Call

    Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
  • Page 86 Tech Support Services toll-free: 0-800-444-0724 Sales 0-810-444-3355 Aruba General Support toll-free: 800-1578 E-mail (Australia): au_tech_support@dell.com     E-mail (New Zealand): nz_tech_support@dell.com     Home and Small Business 1-300-655-533 Australia (Sydney) Government and Business toll-free: 1-800-633-559 Preferred Accounts Division (PAD) toll-free: 1-800-060-889 International Access Code: 0011 Customer Care toll-free: 1-800-819-339...
  • Page 87 Cayman Islands General Support 1-800-805-7541 Chile (Santiago) Country Code: 56 Sales, Customer Support, and Technical Support toll-free: 1230-020-4823 City Code: 2 Technical Support website: support.dell.com.cn   Technical Support E-mail: cn_support@dell.com   Customer Care E-mail: customer_cn@dell.com   Technical Support Fax 592 818 1350 Technical Support (Dell™ Dimension™ and Inspiron™) toll-free: 800 858 2969...
  • Page 88 Guyana General Support toll-free: 1-877-270-4609 Website: support.ap.dell.com    Technical Support E-mail: apsupport@dell.com    Technical Support (Dimension and Inspiron) 2969 3188 Technical Support (OptiPlex, Latitude, and Dell Precision) 2969 3191 Hong Kong Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and  2969 3196 PowerVault™) International Access Code: 001 Customer Care 3416 0910 Country Code: 852 Large Corporate Accounts 3416 0907...
  • Page 89 0120-198-226 Technical Support outside of Japan (Dimension and Inspiron) 81-44-520-1435 Technical Support (Dell Precision, OptiPlex, and Latitude) toll-free:0120-198-433 Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) 81-44-556-3894 Japan (Kawasaki) Technical Support (PDAs, projectors, printers, routers) toll-free: 0120-981-690...
  • Page 90 Transaction Sales (Xiamen, China) 29 693 115 Website: support.ap.dell.com   Malaysia (Penang) Technical Support (Dell Precision, OptiPlex, and Latitude) toll-free: 1 800 88 0193 Technical Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1 800 88 1306 International Access Code: 00 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 1800 88 1386...
  • Page 91 Grenadines Website: support.ap.dell.com   Singapore (Singapore) Technical Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1800 394 7430 Technical Support (OptiPlex, Latitude, and Dell Precision) toll-free: 1800 394 7488 International Access Code: 005 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 1800 394 7478 Country Code: 65 Customer Service (Penang, Malaysia) 604 633 4949...
  • Page 92 Transaction Sales toll-free: 00801 65 1228   Corporate Sales toll-free: 00801 651 227 Website: support.ap.dell.com   Technical Support (OptiPlex, Latitude, and Dell Precision) toll-free: 1800 0060 07 Thailand Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 1800 0600 09  International Access Code: 001 Customer Service (Penang, Malaysia) 604 633 4949 Country Code: 66 Corporate Sales toll-free: 1800 006 009...
  • Page 93 Software and Peripherals Sales toll-free: 1-800-671-3355 Spare Parts Sales toll-free: 1-800-357-3355 Extended Service and Warranty Sales toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired (1-877-335-5889) U.S. Virgin Islands General Support 1-877-673-3355 Venezuela General Support 8001-3605 Back to Contents Page...

  • Page 94: Notes, Notices, And Cautions

    Dell Inc.; Intel is a registered trademark and Xeon is a trademark of Intel Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

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