Closed caption problems
If the program or video you selected is not
•
closed captioned, no captions will display
( page 38).
If text is not available, a black rectangle may
•
appear. If this happens, turn off the closed
caption feature ( page 38).
A closed-caption signal may not display correctly
•
in the following situations: a) when a videotape
has been dubbed; b) when the signal reception
is weak; or c) when the signal reception is non-
standard ( page 38).
Rating blocking (V-Chip) problems
If you forget your PIN code: While the PIN
•
code entering screen is displayed, press
four times within 5 seconds. The PIN code you
previously stored will be cleared ( page 41).
The V-Chip feature is available for the U.S. and
•
Canada V-Chip systems ( page 41).
No REGZA-LINK
operation
®
The REGZA-LINK
feature is available for
®
•
Toshiba REGZA-LINK
Make sure the HDMI cables with the HDMI Logo
•
(
) are used.
When the connected REGZA-LINK
•
does not work correctly after you have changed
settings of the device, turn off your TV and unplug
the power cord, then plug and turn on again.
If several devices are connected, REGZA-LINK
•
feature may not operate properly.
Read the instruction manual furnished with the
•
connected REGZA-LINK
HDMI problems
For HDMI cables
Make sure to use cables with the HDMI Logo
•
(
) ( page 14).
For Legacy HDMI source
Some legacy HDMI sources may not work
•
properly with the latest HDMI TV products, due
to new standard adoption.
Media Player problems
Make sure that devices are connected correctly.
•
Incorrect behavior may occur with a USB HUB
•
connection.
Photo files that was processed and edited by
•
using the PC's application software may not be
able to be viewed.
The TV may select one format automatically and
•
play it when contents that support two or more
formats are played.
Confirm contents of the USB storage device are
•
formats that correspond with this TV ( page 46).
Disc playback problems
Playback does not start
No disc is loaded.
•
Chapter 11: Troubleshooting
compatible devices.
®
device
®
device.
®
The disc may be dirty. Clean the disc.
•
The disc format is not supported ( page 8).
•
No picture
The TV is not in DVD mode.
•
No sound
The TV is in the special playback mode ( page 56).
•
If an external speaker is connected, check its
•
volume control.
Picture distortion during fast reverse/forward
playback
The picture will be distorted occasionally. This
•
is normal.
Playback features failure
The playback features such as stopping,
•
searching, slow motion play, repeat play or
programmed play, etc are not applicable to all
discs.
Playback does not start when the title is selected
The disc may not be compliant with the "Parental"
•
setting ( page 70).
The audio soundtrack and/or subtitle
language cannot be changed
The disc has no multilanguage option encoded
•
on it ( page 61).
No subtitle
The disc has no subtitle encoded on it.
•
Subtitles are disabled. Press
•
Scene angle cannot be changed
®
The disc has no multiangle scenes ( page 60).
•
"X" appears on the screen
The function is not applicable to the disc or to
•
the current mode ( page 7).
LED Indication
The Power LED light on the TV front indicates the
TV's status, as described below.
LED Indication
Power LED
Green is ON (solid)
•
The TV is operating properly.
Red is ON (solid)
•
The TV is in Standby mode.
If, after trying the solutions, the problem still exists:
•In the U.S., visit TAIS's Consumer Solution Center
on the web at http://support.toshiba.com or call
1-800-631-3811
•In Canada, locate the nearest Toshiba authorized
service depot by directing your web browser to
www.toshiba.ca/support
( page 61).
73