Brother DS-820W User Manual
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Brother DS-820W User Manual

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User's Guide
DS-820W
DS-920DW
Version B
USA

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Summary of Contents for Brother DS-820W

  • Page 1 User’s Guide DS-820W DS-920DW Version B...

  • Page 2: Using The Documentation

    Using the documentation Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation. IMPORTANT IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.
  • Page 3 Communications, Inc. or its affiliates in the United States and / or other countries. Any trade names and product names of companies appearing on Brother products, related documents and any other materials are all trademarks or registered trademarks of those respective...

  • Page 4: Table Of Contents

    Table of contents General Information Scanner overview .............................1 Control panel overview ..........................3 Items displayed on the LCD .......................5 LCD messages ...........................6 Power button LED indications ........................6 ® Checking the Wi-Fi indicator ......................7 Setting the Clock ............................8 Using the auto power off function ......................8 Installing the battery ..........................9 Charging battery .............................10 Formatting an SD card ..........................11...
  • Page 5 File settings ............................39 Paper settings ...........................40 Options settings ..........................41 Information ............................42 ® Using Button Manager V2 (for Windows ) .....................43 Scanning methods ..........................45 ® Scan buttons in the Button Manager V2 Button Panel (for Windows ) ..........46 Scan to an image ..........................46 Scan to BR-Docs ..........................46 Scan to an application ........................47 Scan to an email ..........................47...
  • Page 6 Specifications ............................84 General .............................84 Scanner ............................85 Li-ion battery .............................86 Interfaces ............................86 Network ............................86 Computer requirements ........................87 Appendix B Contacting Brother ..........................88 Register your product ........................88 Frequently asked questions (FAQs) ....................88 For customer service ........................89 Technical support (for PageManager and BizCard) ................90...

  • Page 7: Basic Functions

    Scan to the Cloud Server Using a Wireless Access Point (BOL Mode) on page 57. ® *1:This function is not available while using the Wi-Fi connection. *2:To use this function, you need a Brother Online account. *3:To use this function, you need an Internet connection.
  • Page 8 Accessing scanned images stored on the SD card View on an Android™ or iOS mo- View on your computer via the USB View in the browser bile device connection Access scanned images stored on the Access scanned images stored on the Access and view scanned images SD card via the web browser of a SD card via ScanHub™.

  • Page 9: General Information

    General Information Scanner overview Front DS-820W DS-920DW 1 Top cover 2 Control panel 3 Reset button 4 Battery compartment ® 5 Wi-Fi (ON / OFF) switch NOTE ® ® When you do not use the Wi-Fi function, set the Wi-Fi switch to OFF.
  • Page 10 General Information Rear DS-820W DS-920DW 1 Micro USB port 2 SD card slot 3 Paper ejection slot...

  • Page 11: Control Panel Overview

    General Information Control panel overview DS-820W DS-920DW ® 1 Wi-Fi indicator ® Indicates the status of the Wi-Fi connection. 2 Menu button Press to configure the menu settings. 3 Power button • Press to turn on the scanner. • Press and hold to turn off the scanner.
  • Page 12 General Information • For Macintosh Press to start scanning when using DSmobileCapture. (Only available when a document is set in the feeder slot.) For more information, see Using DSmobileCapture (for Macintosh) on page 36. 5 PDF / JPG ( ) button •...

  • Page 13: Items Displayed On The Lcd

    For more information about the messages displayed on the LCD, see LCD messages on page 6. 4 PDF / JPG Displays the scanning file format (PDF or JPEG). 5 HQ / STD (DS-820W only) Press to change the resolution. HQ is 600 dpi and STD is 300 dpi. 6 COLOR / MONO Displays the scan mode (color or mono [black and white]).

  • Page 14: Lcd Messages

    General Information LCD messages Message Machine Status The machine is connected to your computer in TWAIN mode. The machine is in SD mode (Mass-storage mode). For more information, see Scanning in SD mode on page 18. (DS-920DW only) The machine displays the menu to change the resolution. For more information, see Changing the scan resolution (DS-920DW only) on page 11.

  • Page 15: Checking The Wi-Fi ® Indicator

    General Information ® Checking the Wi-Fi indicator ® ® Wi-Fi indicator Wi-Fi status ® No light The Wi-Fi switch is set to OFF. WiFi ® ® Lit (Red) The Wi-Fi switch is set to ON and the scanner is starting up a Wi-Fi connection.

  • Page 16: Setting The Clock

    General Information Setting the Clock Before using your scanner, set the scanner clock to the correct time. Turn on your scanner. On the scanner’s control panel, press Menu. Press until TME is displayed on the LCD. Press Start / OK. Press to set year.

  • Page 17: Installing The Battery

    General Information Installing the battery Install the supplied Li-ion Battery into the end of your scanner, as shown in the illustration. DS-820W DS-920DW...

  • Page 18: Charging Battery

    General Information Charging battery Make sure that your computer is ON. Connect the supplied Micro USB Cable to the micro USB port on your scanner. Connect the cable to your computer. The battery starts charging automatically. The Power button lights up green while the battery is charging, and goes off when charging is complete.

  • Page 19: Formatting An Sd Card

    NO, and then press Start / OK. Changing the scan resolution (DS-920DW only) NOTE For DS-820W: change the resolution using your scanner’s HQ / STD ( ) button. Turn on your scanner. On the scanner’s control panel, press Menu.

  • Page 20: Document Specifications

    1.57 in. to 3.4 in. (40 mm to 86 mm) Width 1.57 in. to 3.4 in. (40 mm to 86 mm) (DS-820W: non-em- bossed cards only) 3.37 × 2.13 × 0.03 in. (85.6 × 54.0 × 0.76 mm) Standard Size (ISO)

  • Page 21: Unacceptable Documents

    Document Specifications Unacceptable documents Documents with paper clips or staples Documents with wet ink Fabrics, metallic sheets, overhead projector sheets Glossy or mirrored media Embossed plastic cards Documents that exceed recommended thicknesses Documents recommended for use with the Carrier Sheet Use the supplied Carrier Sheet when you scan the following: Documents with a carbon sheet attached on the back Documents written in pencil...
  • Page 22 Document Specifications IMPORTANT • Do not place the Carrier Sheet in direct sunlight or in an area subject to high temperatures and high humidity, or the Carrier Sheet may warp. • Do not place large or heavy objects on the Carrier Sheet when it is lying flat. •...

  • Page 23: Scan Preparation

    Scan Preparation Loading a document IMPORTANT • Insert only one page into the scanner at a time. Insert the next page only after the first one is completely scanned. Inserting more than one page at a time may cause your scanner to malfunction. •...

  • Page 24: Loading The Carrier Sheet

    Scan Preparation Loading the Carrier Sheet NOTE Make sure documents that have ink or correction fluid on them are completely dry. Set the document you want to scan in the left corner of the Carrier Sheet and align the top of the document with the top left corner of the Carrier Sheet.

  • Page 25: Important Carrier Sheet Tips

    Scan Preparation Important Carrier Sheet tips To avoid document jams, do not load the Carrier Sheet upside down. For more information, see Loading the Carrier Sheet on page 16. To avoid document jams, do not put several small documents into the Carrier Sheet at the same time. Insert only one document into the Carrier Sheet at a time.

  • Page 26: Scan Using The Control Panel

    Scan Using the Control Panel Scanning in SD mode Insert the SD card into the SD card slot. DS-820W DS-920DW NOTE When you use a purchased SD card, you must format the SD card first. To format the SD card on your scanner, see Formatting an SD card on page 11.

  • Page 27: Scan Using Your Computer

    When the Setup screen appears, click Install Scanner Driver and follow the on-screen instructions. NOTE • If the Brother screen does not appear automatically, go to My Computer (Computer), double-click the CD-ROM icon, and then double-click AutoRun.exe. • When you install the scanner driver, DSmobileCapture (a scanning application) will be installed at the ®...
  • Page 28 • BR-Receipts: receipt scanning, editing and management NOTE • To register your product and download BR-Receipts, click Download BR-Receipts to access the Brother Online site at http://www.brother.com/product/brotheronline/. • For more information on which scanning application will work best for you, see Choosing your scanning...

  • Page 29: For Macintosh Users

    Insert the DVD-ROM. Double-click on the DVD icon, and then double-click DS-820W (DS-920DW). Double-click on Brother DS-820W (DS-920DW) and follow the on-screen instructions to install the scanner driver. NOTE When you install the scanner driver, DSmobileCapture (a scanning application) will be installed at the same time.
  • Page 30 • Clicking Presto! PageManager or Presto! BizCard will bring you to NewSoft Technology Corporation’s website. Download the application from this website. • To register your product and download BR-Receipts, double-click BR-Receipts to access the Brother Online site at http://www.brother.com/product/brotheronline/. • For more information on which scanning application will work best for you, see Choosing your scanning...

  • Page 31: Connecting Your Scanner To Your Computer In Twain Mode

    Scan Using Your Computer Connecting your scanner to your computer in TWAIN Mode Before scanning a document using the scanning software, select TWAIN Mode on your computer. Turn on your scanner. ® Confirm that the Wi-Fi switch is set to OFF. Connect the Micro USB Cable to the Micro USB port on your scanner.

  • Page 32: Choosing Your Scanning Software

    After downloading the scanner drivers, select a scanning software application for saving scanned images to your computer. Brother has supplied several options for you on the DVD-ROM; use this table to help determine which of the included scanning applications will work best for you:...

  • Page 33: Using Dsmobilecapture (For Windows ® )

    Connect the supplied Micro USB Cable to the Micro USB port on your scanner. Connect the cable to your computer. Double-click the DSmobileCapture shortcut on your desktop. The Select Scanner Model dialog box appears. Select TWAIN under Driver Type and select Brother DS-820W (DS-920DW) under Scanner Model, and then click OK. DSmobileCapture launches.
  • Page 34 Scan Using Your Computer Change the scanning settings, if needed. For more information on changing settings, see Changing DSmobileCapture scan settings (for ® Windows ) on page 28. Insert a document into your scanner. Click Scan . Your scanner starts scanning. A thumbnail of the scanned image appears in the DSmobileCapture screen and the scanned image will be saved in the directory you specified in step 5.
  • Page 35 Scan Using Your Computer For continuous scanning, insert the next document into the scanner while Waiting for next job... screen appears. When the document is inserted, scanning will start automatically. To stop the continuous scanning, click Cancel on Waiting for next job... screen. NOTE •...

  • Page 36: Changing Dsmobilecapture Scan Settings (For Windows ® )

    Scan Using Your Computer ® Changing DSmobileCapture scan settings (for Windows File settings (4) (5) Setup Change scanner properties. File Format Change the file format. Select the format you want from the drop-down list. Path Specify the directory where you want to save scanned images. Fit Page You can view and size the scanned image.

  • Page 37: Image Settings

    Scan Using Your Computer Image settings Click Setup , and then click the Image tab to choose image type and to set basic scan settings. NOTE This image is from the DS-920DW. Image Selection Box Choose the type of document you want to scan. Duplex (DS-920DW only) Select the Duplex check box to perform Duplex (2 side) scan- ning.

  • Page 38: Paper Settings

    Scan Using Your Computer Paper settings Click Setup , and then click the Paper tab to define values related to image output. Cropping Cropping allows you to capture a portion of the scanned document. Automatic Choose Automatic to allow the software to adjust the cropping window according to the document size.
  • Page 39 Scan Using Your Computer Scan Area Choose your paper size from the drop-down list or create a custom paper size by clicking Add in the drop-down list. If you selected Fix for Transfer in Cropping (1), define the X-Offset and Y-Offset or specify Width and Length to redefine the scan area.

  • Page 40: Preview Settings

    Scan Using Your Computer Preview settings Click Setup , and then click the Preview tab to preview your image before the final scan so that you can set your scan area correctly. Preview Window When you click Preview (3), the scanned image will appear in this area. This pre- view image lets you define your scan area.

  • Page 41: Options Settings

    Scan Using Your Computer Options settings Click Setup , and then click the Options tab to set additional image processing settings or calibrate your scanner. NOTE This image is from the DS-920DW. Flip Side Rotation Book (DS-920DW only) Select Book to maintain the same image orientation on the reverse side of the out- put page.

  • Page 42: Imprinter Settings

    Scan Using Your Computer Imprinter settings Click Setup , and then click the Imprinter tab to print alphanumeric characters, date, time, document count and custom text on your scanned images. (10) (11) Digital Imprinter Select Digital Imprinter to print the message on the front of your scanned image. Print All Select the Print All check box to print your print string (message) on all pages of your document.

  • Page 43: Information

    Scan Using Your Computer Information Click Setup , and then click the Information tab to view system and scanner information.

  • Page 44: Using Dsmobilecapture (For Macintosh)

    Scan Using Your Computer Using DSmobileCapture (for Macintosh) Connect the supplied Micro USB Cable to the Micro USB port on your scanner. Connect the cable to your computer. Double-click the DSmobileCapture shortcut on your desktop. DSmobileCapture launches. Change the scanning settings, if needed. For more information on changing settings, see Changing DSmobileCapture scan settings (for Macintosh) on page 37.

  • Page 45: Changing Dsmobilecapture Scan Settings (For Macintosh)

    Scan Using Your Computer Changing DSmobileCapture scan settings (for Macintosh) Image settings Click the Image tab to choose image type and to set several basic scan settings. NOTE This image is from the DS-920DW. (10) Image Selection Box Choose the type of document you want to scan. Duplex (DS-920DW only) Select the Duplex check box to perform Duplex (2 side) scan- ning.
  • Page 46 Scan Using Your Computer (10) Preview Window Click to preview your image before final scan. This preview image lets you define your scan area. When you click Preview, scanning for the preview starts and the scanned image will appear in the Preview Window. Note that the scanned image is only for the preview and will not be saved.

  • Page 47: File Settings

    Scan Using Your Computer File settings Click the File tab to configure the settings related to the file name and the directory where you want to save the scanned image. Directory Specify the directory where you want to save scanned images. File Name Set the rule for the file name of the scanned image.

  • Page 48: Paper Settings

    Scan Using Your Computer Paper settings Click the Paper tab to define values related to image output. Page Size Page Size allows you to capture a portion of the scanned document. Choose your paper size from the Page Size pop-up list, define the X Offset and Y Offset values or specify Width and Length to define your scanned area.

  • Page 49: Options Settings

    Scan Using Your Computer Options settings Click the Options tab to set some additional image processing settings or calibrate your scanner. Rotation Degrees Choose the rotation angle from the pop-up list if you want to rotate your scanned image. Mirror Select the Mirror check box to reverse your image.

  • Page 50: Information

    Scan Using Your Computer Information Click the Information tab to view system and scanner information. Language Choose the language you want to display from the pop-up list.

  • Page 51: Using Button Manager V2 (For Windows ® )

    Scan Using Your Computer ® Using Button Manager V2 (for Windows NOTE • For more detailed instructions, see the Button Manager V2 User’s Guide from the application’s help menu. • To see the help menu, right-click the Button Manager V2 icon on the system tray, and then click Help.
  • Page 52 To launch Button Manager V2 Button Panel from the Windows Start button Click Start > All Programs > Brother DS-820W (DS-920DW) Scanner > Button Manager > Button Manager V2. When the Select Scanner Model dialog box appears, select your scanner model from the list, and then click OK.

  • Page 53: Scanning Methods

    Scan Using Your Computer Scanning methods There are two ways to scan using Button Manager V2. If necessary, check or change scan settings before scanning. To scan using the scan button on Button Manager V2 Button Panel Insert a document into your scanner. Launch Button Manager V2 Button Panel.

  • Page 54: Scan Buttons In The Button Manager V2 Button Panel (For Windows ® )

    Scan Using Your Computer Scan buttons in the Button Manager V2 Button Panel (for ® Windows Scan to an image Use this option to open the scanned image in a specific application. Note that the application must already be open and running on your computer. To change scan settings, right-click the Scan button (see the Button Manager V2 User’s Guide).

  • Page 55: Scan To An Application

    Scan Using Your Computer Scan to an application Use this option to open the scanned image with a application that you choose from a list. To change scan settings, right-click the Scan to App button. Insert a document into your scanner. Launch Button Manager V2 Button Panel.

  • Page 56: Scan To A Printer

    Scan Using Your Computer Scan to a printer Use this option to print the scanned image from your default printer. To change scan settings or destination printer, right-click the Printer button. Insert a document into your scanner. Launch Button Manager V2 Button Panel. Click Printer to start scanning.

  • Page 57: Wi-Fi Connection

    ® Wi-Fi Connection Connecting in access point (AP) mode You can connect your wireless device (computer, smartphone, tablet, etc.) to your scanner. Your scanner itself can be the access point without going through any access point, and your wireless device can access the scanned images stored on the SD card directly.

  • Page 58: Enabling Wireless Access Mode (For Computer)

    (Internet access) icon in the task tray. Your scanner’s SSID will appear in the list of available wireless devices. The default SSID is Brother DS-820W-xxxx (Brother DS-920DW- xxxx) (xxxx shows the last four digits of your scanner’s MAC address (twelve-digits). The address is printed on your product label.).
  • Page 59 ® Wi-Fi Connection Enter Security key (Passkey) referring to the label at the bottom of the product. In the confirmation screen, type a User Name and Password. NOTE The first time you access the device, you will be prompted to enter a user ID and password. Click OK.

  • Page 60: Enabling Wireless Access Mode (For Smartphone, Tablet, Etc.)

    For more information, see the instructions provided with your wireless device. Select the scanner’s SSID. The default SSID is Brother DS-820W-xxxx (Brother DS-920DW-xxxx) (xxxx shows the last four digits of your scanner’s MAC address (twelve-digits). The address is printed on...

  • Page 61: Configure Wireless Access Mode For Bol Services

    Configure Wireless Access Mode for BOL Services When your scanner is in Wireless Access Mode, you can configure it to access Brother Online (BOL) services, including Brother BR-Docs. To access the scanner’s web page, open a new browser page on your computer or mobile device and type http://10.10.100.1 in the address bar.
  • Page 62 Configure Wireless Access Mode for BOL Services Click Brother Online Setting. Click BOL Account and then enter your BOL account information: URL, User ID and Password.
  • Page 63 Click Apply. To return to the scanner’s internal web page, click Setting. Click Brother Online Setting > WiFi for Internet Access. The following screen appears. Make sure the Auto check box is selected. Select the name of the wireless network you want to use to allow the scanner to access the Internet.
  • Page 64 Configure Wireless Access Mode for BOL Services If the network requires a password, type it in the Please enter password field. Click Connect. The scanner will reboot (it may take up to 80 seconds). When it restarts, your new access mode for BOL services is applied.

  • Page 65: Scan To The Cloud Server Using A Wireless Access Point (Bol Mode)

    You can store scanned images with Brother Online storage services (BOL) in BR-Docs. Configure access using your scanner’s control panel. NOTE • To use this function, you must first configure your BOL (Brother Online) Account in a web browser. (See ® Configure network settings on page 63.) Configure Wi-Fi...

  • Page 66: Access Scanned Images On The Sd Card

    Access Scanned Images on the SD Card Using your web browser You can use your wireless device’s (computer, smartphone, tablet, etc.) web browser to view the scanned images stored on the scanner’s SD card and download the scanned images to your wireless device. Connect your wireless device to your scanner in AP mode.
  • Page 67 Access Scanned Images on the SD Card Mode Click to switch the scanned image according to the file format (PDF or JPEG). Select All Click to select all check boxes. Download Click to download the file that is checked in the box. Delete Click to delete the file that is checked in the box.
  • Page 68 Access Scanned Images on the SD Card On-screen cursors Click to go to the first page. Click to go to the previous page. Click to go to the next page. Click to go to the last page. Page Displays the number of the current page and the total number of pages.

  • Page 69: Using The Usb Connection Between Your Scanner And Computer

    Access Scanned Images on the SD Card Using the USB connection between your scanner and computer NOTE ® You cannot view the contents of the SD card when the Wi-Fi switch is ON or your computer is in TWAIN mode. ®...

  • Page 70: Using Scanhub™ (Android™)

    Access Scanned Images on the SD Card Using ScanHub™ (Android™) You can use your Android™ device’s application to view the scanned images stored on the scanner’s SD card and download scanned images to the Android™ device. Install the application from Google Play to your Android™ device. To download, install, or uninstall the Android™...

  • Page 71: Changing Settings Using Your Browser

    Set the password to log in. Status Check the status of the current access point. Check the firmware version. Brother Online Setting Configure your BOL (Brother Online) Account. ® Configure Wi-Fi settings for Internet access in infrastructure mode. Back to Home...

  • Page 72: Reset Network Settings

    Changing Settings Using Your Browser Reset network settings ® ® You can restore any settings you changed via Wi-Fi connection (Wi-Fi AP Setting and Password Setup) to the factory settings. Confirm that the scanner is turned on. ® Set the Wi-Fi switch to ON.

  • Page 73: Scanner Calibration

    Scanner Calibration Calibrate your scanner only if the scanned images start to look fuzzy, the color looks abnormal (darker than normal), after 8,000 scans, or if the scanner has been stored without being used for a long time. You will need the Calibration Sheet that came with your scanner to successfully perform calibration. Calibration using the control panel Turn on your scanner.

  • Page 74: Calibration Using Software (For Windows ® )

    Calibration using software (for Windows Double-click the DSmobileCapture shortcut on your desktop. The Select Scanner Model dialog box appears. Select TWAIN under Driver Type, select Brother DS- 820W (DS-920DW) under Scanner Model, and then click OK. DSmobileCapture launches. Click Setup...
  • Page 75 Scanner Calibration Click the Options tab. Click Calibration to start calibrating the scanner. A message appears, prompting you to insert the Calibration Sheet.
  • Page 76 Scanner Calibration Hold the edges of the Calibration Sheet and insert it into the feeder slot as shown below. Click Yes. NOTE Hold only the edges of the Calibration Sheet and be careful not to touch the white or black area. Leaving marks or fingerprints on this sheet can cause errors in calibration.

  • Page 77: Calibration Using Software (For Macintosh)

    Scanner Calibration Calibration using software (for Macintosh) Double-click the DSmobileCapture shortcut on your desktop. DSmobileCapture launches. Click the Options tab. Click Calibration to start calibrating the scanner. A message appears, prompting you to insert the Calibration Sheet.
  • Page 78 Scanner Calibration Hold the edges of the Calibration Sheet and insert it into the feeder slot as shown below. Click OK. NOTE Hold only the edges of the Calibration Sheet and be careful not to touch the white or black area. Leaving marks or fingerprints on this sheet can cause errors in calibration.

  • Page 79: Scanner Maintenance

    Scanner Maintenance IMPORTANT Do not use any solvents or corrosive liquid, such as alcohol, kerosene, etc., to clean any part of the scanner, or the plastic may be permanently damaged. Cleaning the outside of your scanner To prevent dust accumulation, we recommend cleaning the exterior of your scanner periodically. Remove the Micro USB Cable from both your scanner and your computer.
  • Page 80 Scanner Maintenance Gently wipe the glass and feed rollers with the supplied cleaning cloth. Close the top cover. Reconnect the Micro USB Cable to your scanner and your computer.

  • Page 81: Troubleshooting

    If you think there is a problem with your scanner, check the chart below and follow the suggestions. Most problems can be easily resolved by yourself. If you need additional help, go to the Brother Solutions Center at http://solutions.brother.com/ for more FAQs and troubleshooting tips.

  • Page 82: Error Codes

    Troubleshooting Error message Cause Action Calibration failed. Please reboot the The calibration failed for some rea- Press and hold the Power button machine. son. For example, the Calibration to turn off the scanner, and press Sheet is not inserted in the correct di- the Power button to turn on it.

  • Page 83: Troubleshooting

    Troubleshooting Troubleshooting Scanning difficulties Difficulty Cause Suggestions My scanner does not The supplied Micro USB Cable is not Make sure the Micro USB Cable is securely con- turn on. connected securely. nected to your scanner and computer. The battery is low. Connect the Micro USB Cable to your scanner and computer to charge the battery.
  • Page 84 Troubleshooting Difficulty Cause Suggestions My scanner is con- Your document is not set correctly. Insert your document until you feel the top edge of nected but it will not the document touch the inside of your scanner. feed my document or Your document is too thin or too thick.
  • Page 85 Troubleshooting Difficulty Cause Suggestions Colors in the scanned The settings are not appropriate for the Adjust the scanning settings. image are dark. type of document being scanned. ® For Windows : see Image settings on page 29. For Macintosh: see Image settings on page 37. Calibration needs to be performed.
  • Page 86 Troubleshooting Difficulty Cause Suggestions Bleed-through is seen Your document is too thin. Check that your document is acceptable (see Doc- in the scanned image. ument Specifications on page 12). The contrast setting is improper. Increase the contrast level. ® For Windows : see Image settings on page 29.
  • Page 87 Troubleshooting Difficulty Cause Suggestions The file size is too The size of the file will depend upon To produce the smallest scan file for a given docu- large. many factors. The physical size of the ment, use the lowest resolution and Black and document and the amount of text / White mode, and scan the smallest area possible.
  • Page 88 Wi-Fi 2. Launch your computer’s web browser. 3. Type http://10.10.100.1 in the address bar. 4. Click Setting > Brother Online Setting. 5. Configure your account settings for BR-Docs. The network settings are wrong. • Set a new correct SSID and password.
  • Page 89 2. Launch your computer’s web browser. 3. Type http://10.10.100.1 in the address bar. 4. Click Setting > Brother Online Setting. 5. Configure the settings for the access point. The settings for the access point have Do one of the following: been done but the scanner cannot con- •...
  • Page 90 The Li-ion battery is not installed. Install the battery, and then charge it. not turn on. I lost the Li-ion battery Causes may vary. Contact Brother Mall at or I cannot charge the http://www.brothermall.com. battery. My computer cannot The Micro USB Cable is not connected...
  • Page 91 Troubleshooting Difficulty Cause Suggestions When I type Your scanner is in TWAIN mode. Press the Start / OK button, and then display SD on http://10.10.100.1 to the LCD to change to Mass Storage mode (SD access the home mode). screen in the web Your scanner is scanning a document.

  • Page 92: Specifications

    Appendix A Specifications NOTE This chapter provides a summary of the scanner’s specifications. For additional specifications, go to your scanner’s product page at http://www.brother.com/ and click the Specifications tab. General DS-820W DS-920DW Power Source USB bus-power / Li-ion battery Power consumption...

  • Page 93: Scanner

    ® Windows XP in this User’s Guide includes Windows XP Home Edition and Windows XP Professional. For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/ and click “Downloads” from your model page.

  • Page 94: Li-Ion Battery

    Appendix A Li-ion battery DS-820W DS-920DW Charging time 4 hours Continuous standby time (WLAN OFF) 5 minutes (when the auto power function is active.) Scannable number of sheets (WLAN ON) 90 sheets 140 sheets Scannable number of sheets (WLAN OFF)

  • Page 95: Computer Requirements

    Mac OS X 10.7.x Intel Processor 1 GB 2 GB System ® Mac OS X 10.8.x Intel Processor 2 GB 4 GB For the latest driver updates, visit http://solutions.brother.com All trademarks, brand and product names are property of their respective companies.

  • Page 96: Contacting Brother

    Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for all your Brother machine needs. You can download the latest software documents and utilities, read FAQs and troubleshooting tips, and learn how to get the most from your Brother product.

  • Page 97: For Customer Service

    Appendix B For customer service In USA: 1-877-BROTHER (1-877-276-8437) 1-901-379-1215 (fax) For the location of a Brother authorized service center, call 1-877-BROTHER (1-877- 276-8437). In Canada: 1-877-BROTHER (514) 685-4898 (fax) For the location of a Brother authorized service center, call 1-877-BROTHER.

  • Page 98: Technical Support (For Pagemanager And Bizcard)

    Appendix B Technical support (for PageManager and BizCard) For USA Company name: NewSoft America Inc. Postal Address: 47102 Mission Falls Court, Suite 202 Fremont CA 94539 Telephone: 510-770-8900 Fax: 510-770-8980 E-mail Address: contactus@newsoftinc.com URL: http://www.newsoftinc.com For Canada E-mail Address: contactus@newsoftinc.com Other countries E-mail Address: tech@newsoft.eu.com...
  • Page 99 www.brotherearth.com...

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