Panasonic KX-NS700 User Manual page 359

Group Incoming Calls
Talk Time
Wait Time
(Answered)
Wait Time (Lost)
Max. Waiting Calls
When View Mode is "Group", a pie graph will be created.
When View Mode is "Caller ID/CLIP", a graph report cannot be created.
In other modes, a bar graph will be created.
b.
The results report can be output in one of the following 3 ways:
•
Graph: Click Graph, open the ACD Report - Group Graph screen, and display the graph of the
report. Click Print to print the graph.
Total The number of incoming calls
received by the target ICD group.
Answered The number of incoming calls
answered by the target ICD
group.
Lost The number of incoming calls to
the target ICD group cancelled by
the caller.
Overflow The number of overflowed
incoming calls from the target
ICD group.
Total The total talking time of
answered calls for the target ICD
group. (HH:MM:SS)
Average The average talking time of
answered calls for the target ICD
group. (HH:MM:SS)
Max. The longest talking time of
answered calls for the target ICD
group. (HH:MM:SS)
Total The total waiting time of
answered calls for the target ICD
group. (HH:MM:SS)
Average The average waiting time of
answered calls for the target ICD
group. (HH:MM:SS)
Max. The longest waiting time of
answered calls for the target ICD
group. (HH:MM:SS)
Total The total waiting time of
cancelled calls for the target ICD
group. (HH:MM:SS)
Average The average waiting time of
cancelled calls for the target ICD
group. (HH:MM:SS)
Max. The longest waiting time of
cancelled calls for the target ICD
group. (HH:MM:SS)
The maximum number of calls
waiting in the queue of the target
ICD group.
4.1.3 Supervisory Monitor (ACD) Control
User Manual 359