Brother DCP-J562DW Basic User's Manual
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Brother DCP-J562DW Basic User's Manual

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Download this manual See also: User Manual
Basic User's Guide
DCP-J562DW
Online User's Guide
This Basic User's Guide contains basic
instructions and information for your Brother
machine.
For more advanced instructions and
information, see the Online User's Guide at
solutions.brother.com/manuals

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  • Page 1 Basic User's Guide DCP-J562DW Online User's Guide This Basic User's Guide contains basic instructions and information for your Brother machine. For more advanced instructions and information, see the Online User's Guide at solutions.brother.com/manuals...
  • Page 2 The serial number is on the back of the machine. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product online at http://www.brother.com/html/registration © 2015 Brother Industries, Ltd. All rights reserved.
  • Page 3 You Can Use the Following Features Mobile Connect Use Brother iPrint&Scan to check the For more information, see the machine status and access various functions Web Connect Guide: from mobile devices. solutions.brother.com/manuals Printing Scanning By installing Brother iPrint&Scan on your...
  • Page 4 AirPrint to print from OS X v10.8.5 or later Solutions Center and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver. Google Cloud Print Guide This Guide provides details about how to use PDF file / Brother ™...
  • Page 5 Print ® Basic User's Guide Print from your computer (Windows Macintosh) Print from your mobile device (Brother Mobile Print/Scan Guide iPrint&Scan) Print using the AirPrint function AirPrint Guide Print using the Google Cloud Print Google Cloud Print Guide...
  • Page 6 For Windows users only: you can also access your machine's guides by using Brother Utilities. The Brother Utilities tool is included in the standard installation and, once installed, you can find it ® either as a shortcut on your desktop, or from the Windows...
  • Page 7 Questions or Problems? Please take a look at our FAQs, solutions, and videos online. Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at http://support.brother.com • Provides several ways to search! • Displays related questions for more information •...
  • Page 8 Bold style identifies buttons on the machine's control panel or computer screen. Italics Italicised style emphasises an important point or refers you to a related topic. [Courier New] Courier New font identifies messages shown on the machine's LCD. • Most of the illustrations in this User's Guide show the DCP-J562DW.

  • Page 9: Compilation And Publication Notice

    For the Latest Driver Updates Go to your model's Downloads page on the Brother Solutions Center at http://support.brother.com to download drivers. To keep your machine’s performance up-to-date, check there for the latest firmware upgrades. Compilation and Publication Notice This manual has been compiled and published to provide the latest product safety information at the time of publication.

  • Page 10: Table Of Contents

    Copy Options ....................18 Scan........................20 ® Scan from Your Computer (Windows ) ..............20 ® Scan Using ControlCenter4 Home Mode (Windows ) ........20 Scan Using the Scan Button on Your Brother Machine...........21 Scan Using the Scan Button on the Machine ..........21 viii...
  • Page 11 PhotoCapture Center print settings overview ..........22 Routine Maintenance ..................23 Clean the Scanner....................23 Check the Print Quality....................23 Check the Print Alignment from Your Brother Machine ...........24 Troubleshooting ....................26 Identify the Problem....................26 Error and Maintenance Messages................28 Troubleshooting for Wireless LAN setup ..............33 Wireless LAN Report Error Codes..............33...

  • Page 12: General Information

    General Information Control Panel Overview 1. 2.7"(67.5 mm) Touchscreen Liquid Crystal Display (LCD) Access menus and options by pressing them on this Touchscreen. Adjust the angle of the Touchscreen LCD and Touchpanel by lifting it. 2. Touchpanel (Back) Press to go back to the previous menu. (Home) Press to return to the Home screen.
  • Page 13 (Cancel) Press to cancel an operation (available when illuminated in red). Power On/Off Press to turn the machine on. Press and hold down to turn the machine off. The Touchscreen will display [Shutting Down] and will stay on for a few seconds before turning itself off. If you turn the machine off using , it will still clean the print head periodically to maintain print quality.

  • Page 14: Touchscreen Lcd Overview

    Touchscreen LCD The Quiet Mode setting can reduce printing noise. When Quiet Mode is turned Overview on, the print speed becomes slower. There are two Home screens that you can Wireless Status access by pressing d or c. Each icon in the following table shows the From the Home screens, you can access Wi- wireless network status.
  • Page 15 Press to connect the Brother machine to the Brother Apps service. For more information, see the Web Connect Guide: solutions.brother.com/ manuals 7. Warning icon • There are three Shortcuts screens. You can program four shortcuts on each screen. • To display the other Shortcuts screens, press d or c.

  • Page 16: Cloud Service Notifications

    Access Brother Utilities Cloud Service Notifications ® If you use Brother Web Connect and [New (Windows Function Notice] is set to [On], notifications about cloud services will appear Brother Utilities is an application launcher on the Home screen. that offers convenient access to all Brother Check for new notifications by pressing applications installed on your computer.

  • Page 17: Uninstall The Brother Software And Drivers (Windows ® )

    Choose the operation you want to use. Uninstall the Brother Software and Drivers ® (Windows Launch (Brother Utilities). Click the drop-down list, and then select your model name (if not already selected). Click Tools in the left navigation bar, and then click Uninstall.

  • Page 18: Paper Handling

    Paper Handling Load Paper Gently press and slide the paper width guides (1) and then the paper length guide (2) to fit the paper size. Load paper in the paper tray • If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the...

  • Page 19: Load Photo Paper

    Close the output paper tray cover. Slowly push the paper tray completely into the machine. While holding the paper tray in the machine, pull out the paper support (1) IMPORTANT until it locks into place, and then unfold the paper support flap (2). •...

  • Page 20: Load Paper In The Manual Feed Slot

    Load up to 20 sheets of photo paper in IMPORTANT the photo paper tray with the printing surface face down. When you have finished printing photos, return the photo paper tray to the Normal printing position. If you do not, you will get a [No Paper Fed] error when you use cut sheet paper.
  • Page 21 Open the manual feed slot cover. Load only one sheet of paper in the manual feed slot with the printing surface face up. Using both hands, gently adjust the Lift up the paper support. manual feed slot paper guides to fit the paper.

  • Page 22: Related Information

    Using both hands, push one sheet of • If the document does not fit on one paper into the manual feed slot until the sheet, the Touchscreen will prompt you front edge touches the paper feed to load another sheet of paper. Place rollers.

  • Page 23: Change The Check Paper Size Setting

    [Settings] > [Paper Press [On] or [Off]. Type]. Press a or b to display the [Plain Press Paper], [Inkjet Paper], [Brother BP71] or [Other Glossy] option, and then press the option you want. Related Information • Error and Maintenance Messages on Press [Paper Size].

  • Page 24: Recommended Print Media

    • Store paper in its original packaging and For the best print quality, we recommend keep it sealed. Keep the paper flat and using the Brother paper listed in the table. away from moisture, direct sunlight and If Brother paper is not available in your heat.

  • Page 25: Print

    ® (Windows Select the print command in your application. Select Brother DCP-XXXX (where XXXX is the name of your model). Click Print. • Make sure the back cover is closed. • If paper is curled, straighten it and put it Complete your print operation.

  • Page 26: Print More Than One Page On A Single Sheet Of Paper (N In 1) (Windows ® )

    Select the print command in your Portrait or Landscape option to set the application. orientation of your printout. Select Brother DCP-XXXX (where If your application software contains a XXXX is the name of your model), and similar layout feature, we recommend then click the printing properties or using the one in the application.
  • Page 27 Click the Photo tab. Select the folder that contains the image you want to print. Select images you want to print by clicking the image in the image viewer and selecting the check box under the image. Specify the number of copies you want to print (1-99) by clicking Click Print.

  • Page 28: Copy

    Copy Copy a Document • (No. of Copies ) Press to display the Make sure you have loaded the correct keyboard on the Touchscreen, and size paper in the paper tray. then enter the number of copies using the Touchscreen keyboard. Press [OK].

  • Page 29: Copy Settings

    Copy Settings Copy Options To change copy settings, press the [Options] button. Option Description Quality Select the Copy resolution for your type of document. • When you select the Normal option, Plain Paper is the only Paper Type option. Paper Type Select a paper type.
  • Page 30 Option Description 2-sided Copy Select to copy on both sides of the paper. 1-sided→2-sided 2-sided→2-sided Advanced Remove Background Colour Settings Removes the document's background colour in copies. The white background becomes more apparent. This saves some ink and may make certain copies easier to read. Set New Default Saves the copy settings that you use most often by setting them as the default settings.

  • Page 31: Scan

    There are several ways you can use your computer to scan photos and documents on your Brother machine. Use the software Crop the scanned image, if needed. applications provided by Brother, or use your favourite scanning application. Do one of the following: Scan Using ControlCenter4 •...

  • Page 32: Scan Using The Scan Button On Your Brother Machine

    Scan Using the Scan • Press [Start] to start scanning without changing additional settings. Button on Your Brother The machine starts scanning. Follow Machine the LCD instructions to complete the scanning job. Scan Using the Scan Button Press the [Scan Settings] option, on the Machine and then press [Set at Device].

  • Page 33: Photocapture Center

    PhotoCapture Center Print Photos Directly Repeat the last three steps until you have selected all the photos you want to from Media print. Preview and Print Photos Press [OK]. and Movie Files from Media Read and confirm the displayed list of Preview your photos on the LCD before you options.

  • Page 34: Routine Maintenance

    Routine Maintenance Clean the Scanner You can also press [Settings] > [Maintenance] > [Improve Print Quality] > [Check Print Unplug the machine from the electrical Quality]. socket. Press [Start]. Lift the document cover (1). Clean the scanner glass (2) and the white plastic The machine prints the Print Quality (3) with a soft lint-free cloth moistened Check Sheet.

  • Page 35: Check The Print Alignment From Your Brother Machine

    Brother Brand replacement ink cartridge for Quality] > [Alignment]. each problem colour. Try cleaning the print head again. If the print has not improved, contact Brother customer service or your local You can also press [Settings] > Brother dealer. [Maintenance] > [Improve Print Quality] >...
  • Page 36 When the print alignment is not adjusted correctly, text looks blurry or crooked, like this. After the print alignment is adjusted correctly, text looks like this. Press Related Information • Troubleshooting for Other Print Problems on page 37...

  • Page 37: Troubleshooting

    Troubleshooting Use this section to resolve problems you may encounter when using your Brother machine. Identify the Problem Even if there seems to be a problem with your machine, you can correct most problems yourself. First, check the following: • The machine's power cord is connected correctly and the machine's power is on.
  • Page 38 2. See the instructions in the following Error and Maintenance Messages table. 3. If you cannot resolve the error, please refer to the Online User's Guide: Error and Maintenance Messages or see FAQs on the Brother Solutions Center at http://support.brother.com...

  • Page 39: Error And Maintenance Messages

    Online User's Guide. You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at http:// support.brother.com. Error Message Action B&W 1-sided Print...
  • Page 40 Ink Absorber Pad The ink absorber box or flushing box must be replaced. Contact Full Brother customer service or your local Brother Authorised Service Centre to have your machine serviced. Reasons for cleaning are: 1. The machine automatically cleans itself after you remove the power cord and plug it back in.
  • Page 41 Error Message Action Jam B Front Remove the jammed paper. Repeat Jam B See Related Information: Printer Jam or Paper Jam at the end of this Front section. Make sure the paper length guide is set to the correct paper size. Jam C Rear Remove the jammed paper.
  • Page 42 Error Message Action No Paper Fed Do one of the following: • Refill the paper tray, and then follow the on-screen instructions. • Remove and reload the paper, and then follow the on-screen instructions. The photo paper tray is in the wrong position. Return the photo paper tray to the Normal printing position when you use cut sheet paper.
  • Page 43 Error Message Action Touchscreen Init. The Touchscreen was pressed before the power on initialisation was Failed completed. Make sure nothing is touching or resting on the Touchscreen, especially when plugging the machine in. Debris may be stuck between the lower part of the Touchscreen and its frame.

  • Page 44: Troubleshooting For Wireless Lan Setup

    The security information (SSID/Network Key) is incorrect. Confirm the SSID and Network Key. If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine supports the use of the first WEP key only.
  • Page 45 Confirm the wireless security information (Authentication method/Encryption method/Network Key) listed in TS-04. If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine supports the use of the first WEP key only. TS-07 The machine cannot detect a wireless access point/router that has WPS or ™...

  • Page 46: Print Or Scan Problems

    Print or Scan Problems IMPORTANT Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. If you cannot print or scan a document, check the following: All of the machine's protective parts have been removed. The interface cables are securely connected to the machine and the computer.
  • Page 47 Try printing with your machine. If the problem still remains, uninstall and reinstall the printer driver. If the problem still remains after trying all the above, try the following: For a USB interface connection • Change the USB cable for a new one. •...

  • Page 48: Troubleshooting For Other Print Problems

    If you are printing a photo from your computer, set the Media Type in the printer driver. Photo paper does not When you print on Brother Photo paper, load one extra sheet of the feed correctly. same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

  • Page 49: Printer Jam Or Paper Jam

    Printer Jam or Paper Jam Locate and remove the jammed paper. Related Information • Error and Maintenance Messages on page 28 Paper is Jammed Inside and Place both hands under the plastic tabs on both sides of the machine to lift the in the Front of the Machine scanner cover (1) into the open position.
  • Page 50 If the LCD displays [Repeat Jam A from the power source and take out the paper. Inside/Front], move the print head (if needed) to take out any paper • If the paper is jammed under the print remaining in this area. Make sure head, unplug the machine from the power scraps of paper are not left in the source, and then move the print head to...

  • Page 51: Paper Is Jammed In The Front Of The Machine (Jam B Front)

    Slowly pull the jammed paper (1) out of d. Close the Jam Clear Cover. Make the machine. sure the cover is closed completely. If the LCD displays [Repeat Jam A Inside/Front], do the following: Put the paper tray firmly back in the machine.
  • Page 52 Pull the paper tray (1) completely out of a. Make sure you look carefully inside the machine. (1) for any scraps of paper. Pull the two green levers inside the machine to release the jammed paper. b. Squeeze both levers (1), and then open the Jam Clear Cover at the back of the machine.

  • Page 53: Paper Is Jammed In The Back Of The Machine (Jam C Rear)

    Put the paper tray firmly back in the Pull the two green levers inside the machine. machine to release the jammed paper. While holding the paper tray in the machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
  • Page 54 Close the Jam Clear Cover. Make sure the cover is closed completely. Put the paper tray firmly back in the machine. While holding the paper tray in the machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).

  • Page 55: Appendix

    • The keyboard layout may differ depending on the function you are setting. Information for compliance with When you need to enter text on your Brother Commission machine, a keyboard will appear on the Touchscreen. Regulation 801/2013 Power consumption DCP-J562DW Approx.

  • Page 56: Supply Specifications

    For more information about replacement supplies, visit us at http://www.brother.com/pageyield What is Innobella is a range of genuine supplies offered by Brother. The name Innobella? "Innobella" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative" technology providing you with "beautiful"...

  • Page 57: Index

    Index Cleaning Troubleshooting scanner........... 23 error and maintenance messages ..28 Control Panel Overview......1 paper jams ........38 Copy............ 17 print or scan problems ....35 settings..........18 Wireless LAN report......33 Document how to load........ 17, 21 Entering Text........44 Envelope..........9 Error messages........28 Jams paper..........
  • Page 58 Visit us on the World Wide Web http://www.brother.com Made from 100% recycled paper (excludes cover) Version 0...

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