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ProLiant DL388
HP ProLiant DL388 Manuals
Manuals and User Guides for HP ProLiant DL388. We have
3
HP ProLiant DL388 manuals available for free PDF download: Troubleshooting Manual, User Manual, Setup Poster
HP ProLiant DL388 Troubleshooting Manual (194 pages)
HP ProLiant Servers Troubleshooting Guide
Brand:
HP
| Category:
Server
| Size: 1.54 MB
Table of Contents
Troubleshooting Guide
1
Table of Contents
3
Introduction
8
What's New
8
Revision History
8
375445-Xx9 (June 2010)
8
375445-Xx8 (July 2009)
9
Introduction
9
375445-Xx7 (November 2008)
10
375445-Xx6 (September 2007)
10
375445-Xx5 (June 2006)
10
Introduction
10
375445-Xx4 (May 2006)
11
375445-Xx3 (September 2005)
11
Introduction
11
Getting Started
12
HP Proliant 100 Series Server Troubleshooting Information
12
How to Use this Guide
12
Pre-Diagnostic Steps
13
Important Safety Information
13
Warnings and Cautions
14
Electrostatic Discharge
15
Preventing Electrostatic Discharge
15
Grounding Methods to Prevent Electrostatic Discharge
15
Symptom Information
16
Prepare the Server for Diagnosis
16
Server Documentation (on
16
Performing Processor Procedures in the Troubleshooting Process
17
Breaking the Server down to the Minimum Hardware Configuration
17
Performing Processor Procedures in the Troubleshooting Process (on
18
Common Problem Resolution
19
Loose Connections
19
Service Notifications
19
Firmware Updates
19
DIMM Handling Guidelines
19
Hard Drive Guidelines
20
SAS and SATA Hard Drive Guidelines
20
SCSI Hard Drive Guidelines
20
Hard Drive LED Combinations
21
Hot-Plug SCSI Hard Drive LED Combinations
21
SAS and SATA Hard Drive LED Combinations
21
Server Updates with an HP Trusted Platform Module and Bitlocker™ Enabled
22
Diagnostic Flowcharts
23
Troubleshooting Flowcharts
23
Troubleshooting Flowchart Reference Websites
23
O C-Class Server Blade Power-On Problems Flowchart (on
23
Start Diagnosis Flowchart
25
General Diagnosis Flowchart
25
Power-On Problems Flowchart
27
POST Problems Flowchart
31
Operating System Boot Problems Flowchart
33
Server Fault Indications Flowchart
35
Hardware Problems
38
Procedures for All Proliant Servers
38
Power Problems
38
Power Source Problems
38
Power Supply Problems
38
UPS Problems
39
General Hardware Problems
40
Problems with New Hardware
40
Unknown Problem
41
Third-Party Device Problems
41
Breaking the Server down to the Minimum Hardware Configuration (on
41
Internal System Problems
42
Battery Pack Problems
42
CD-ROM and DVD Drive Problems
42
Diskette Drive Problems
43
Drive Problems (Hard Drives and Solid State Drives)
44
SD Card Problems
46
USB Drive Key Problems
47
Fan Problems
47
HP Trusted Platform Module Problems
48
Memory Problems
49
PPM Problems
51
Processor Problems
51
Tape Drive Problems
52
Graphics and Video Adapter Problems
53
System Open Circuits and Short Circuits
54
External Device Problems
54
Video Problems
54
Mouse and Keyboard Problems
55
Audio Problems
56
Printer Problems
56
Cable Problems
56
Local I/O Cable Problems
56
Modem Problems
57
Network Controller Problems
59
Expansion Board Problems
60
Software Problems
61
Operating System Problems and Resolutions
61
Operating System Problems
61
Operating System Updates
62
Restoring to a Backed-Up Version
63
When to Reconfigure or Reload Software
63
Linux Operating Systems
64
Application Software Problems
64
Software Locks up
64
Errors Occur after a Software Setting Is Changed
64
Errors Occur after the System Software Is Changed
64
Errors Occur after an Application Is Installed
64
ROM Problems
65
Remote ROM Flash Problems
65
Boot Problems
66
Server Does Not Boot
66
Software Tools and Solutions
68
Configuration Tools
68
Smartstart Software
68
HP ROM-Based Setup Utility
68
Using Rbsu
69
Boot Options
70
Bios Serial Console
70
Configuring Amp Modes
70
Array Configuration Utility
71
Option ROM Configuration for Arrays
72
Re-Entering the Serial Number and Product ID
72
Management Tools
73
Automatic Server Recovery
73
Rompaq Utility
73
Remote Insight Lights-Out Edition II
74
Ilo and Ilo 2 Technology
74
Integrated Lights-Out 3 Technology
74
Erase Utility
75
Redundant ROM Support
75
USB Support
75
Diagnostic Tools
76
HP Insight Diagnostics
76
HP Insight Diagnostics Survey Functionality
76
Integrated Management Log
77
Array Diagnostic Software
77
Remote Support and Analysis Tools
77
HP Insight Remote Support Software
77
Keeping the System Current
78
Drivers
78
Version Control
78
Proliant Support Packs
79
Operating System Version Support
79
Firmware
79
HP Smart Update Manager
79
System Online ROM Flash Component Utility
80
Subscriber's Choice
80
Care Pack
81
Firmware Maintenance
81
Types of ROM
81
Verifying Firmware Versions
82
Updating Firmware
83
System Rompaq Firmware Upgrade Utility
84
Offline Deployment
84
Online Deployment
84
Unsupported Processor Stepping with Intel® Processors
85
Rom Update Utility
85
Unsupported Processor Stepping with AMD Processors
86
HP Resources for Troubleshooting
87
Online Resources
87
HP Technical Support Website
87
HP Guided Troubleshooting Website
87
Server Documentation
87
White Papers
87
Service Notifications, Advisories, and Notices
87
Subscription Services
87
HP Care Pack Services
88
Product Information Resources
88
Additional Product Information
88
Registering the Server
88
Overview of Server Features and Installation Instructions
88
Key Features, Option Part Numbers
88
Server and Option Specifications, Symbols, Installation Warnings, and Notices
88
Teardown Procedures, Part Numbers, Specifications
89
Technical Topics
89
Product Installation Resources
89
Switch Settings, LED Functions, Drive, Memory, Expansion Board and Processor Installation Instructions, and Board Layouts
89
External Cabling Information
89
Power Capacity
89
Product Configuration Resources
89
Device Driver Information
89
DDR3 Memory Configuration
90
Operating System Version Support
90
Operating System Installation and Configuration Information (for Factory-Installed Operating Systems)
90
Server Configuration Information
90
Installation and Configuration Information for the Server Setup Software
90
Software Installation and Configuration of the Server
90
Ilo Information
90
Management of the Server
90
Installation and Configuration Information for the Server Management System
91
Fault Tolerance, Security, Care and Maintenance, Configuration and Setup
91
Error Messages
92
ADU Error Messages
92
Introduction to ADU Error Messages
92
Array Accelerator Battery Pack X Not Fully Charged
95
Board in Use by Expand Operation
95
Board Not Attached
95
Cache Has Been Disabled Because Adg Enabler Dongle Is Broken or Missing
95
Configuration Signature Is Zero
96
Configuration Signature Mismatch
96
Controller Communication Failure Occurred
96
Controller Firmware Needs Upgrading
96
Controller Is Not Configured
96
Controller Restarted with a Signature of Zero
97
Disable Command Issued
97
Drive Monitoring Features Are Unobtainable
99
Drive Monitoring Is Not Enabled for Scsi Port X Drive ID y
99
Drive X Indicates Position y
99
Duplicate Write Memory Error
99
Error Occurred Reading Ris Copy from Scsi Port X Drive ID
99
Identify Logical Drive Data DID Not Match with Nvram
100
Insufficient Adapter Resources
100
Logical Drive X Failed Due to Cache Error
100
Mirror Data Miscompare
102
No Configuration for Array Accelerator Board
102
One or more Drives Is Unable to Support Redundant Controller Operation
102
Other Controller Indicates Different Hardware Model
103
Other Controller Indicates Different Firmware Version
103
Other Controller Indicates Different Cache Size
103
Processor Reduced Power Mode Enabled in Rbsu
103
Ris Copies between Drives Do Not Match
104
Set Configuration Command Issued
105
Soft Firmware Upgrade Required
106
Storage Enclosure on Scsi Bus X Indicated a Door Alert
106
Storage Enclosure on Scsi Bus X Indicated a Power Supply Failure
106
Storage Enclosure on Scsi Bus X Indicated an Overheated Condition
106
Storage Enclosure on Scsi Bus X Is Unsupported with Its Current Firmware Version
106
Storage Enclosure on Scsi Bus X Indicated that the Fan Failed
106
Storage Enclosure on Scsi Bus X Indicated that the Fan Is Degraded
107
Storage Enclosure on Scsi Bus X Indicated that the Fan Module Is Unplugged
107
System Board Is Unable to Identify Which Slots the Controllers Are in
109
The Redundant Controllers Installed Are Not the same Model
109
Unknown Disable Code
110
Unrecoverable Read Error
110
Warning Bit Detected
110
ADU Version 8.0 through 8.28 Error Messages
112
POST Error Messages and Beep Codes
116
Introduction to POST Error Messages
116
Non-Numeric Messages or Beeps Only
117
Fatal Dma Error
118
Fatal Express Port Error
118
Fatal Global Protocol Error
119
Fatal Hub Link Error
119
High Temperature Condition Detected by Processor X
119
Ilo Generated Nmi
120
Network Server Mode Active and no Keyboard Attached
121
No Floppy Drive Present
122
Power Supply Solution Not Fully Redundant
123
Processor X Unsupported Wattage
123
This DIMM Does Not Support Thermal Monitoring
124
System Halted
124
Unsupported Pci Card Detected Remove Pci Card from Slot
125
100 Series
127
Series
129
Invalid Lockstep Memory Configuration
132
300 Series
133
400 Series
134
600 Series
135
1100 Series
136
1700 Series
140
1777-Slot X Storage Enclosure Problem Detected
152
1778 Resuming Automatic Data Recovery Process
153
Drive Array Resuming Automatic Data Recovery Process
153
Slot X Drive Array Controller Failure
154
Drive Array Operating in Interim Recovery Mode
156
Slot X Drive Array Reports Incorrect Drive Replacement
156
Event List Error Messages
159
Introduction to Event List Error Messages
159
A CPU Power Module (System Board, Socket X)
159
ASR Lockup Detected: Cause
159
Automatic Operating System Shutdown Initiated Due to Fan Failure
160
Automatic Operating System Shutdown Initiated Due to Overheat Condition
160
Blue Screen Trap: Cause [NT]
160
Corrected Memory Error Threshold Passed (Slot X, Memory Module Y)
160
EISA Expansion Bus Master Timeout (Slot X)
160
PCI Bus Error (Slot X, Bus Y, Device Z, Function X)
160
Processor Correctable Error Threshold Passed (Slot X, Socket Y)
161
Processor Uncorrectable Internal Error (Slot X, Socket Y)
161
Real-Time Clock Battery Failing
161
System AC Power Overload (Power Supply X)
161
System AC Power Problem (Power Supply X)
161
System Fan Failure (Fan X, Location)
161
System Fans Not Redundant
162
System Overheating (Zone X, Location)
162
System Power Supplies Not Redundant
162
System Power Supply Failure (Power Supply X)
162
Unrecoverable Host Bus Data Parity Error
162
Uncorrectable Memory Error (Slot X, Memory Module Y)
162
HP Bladesystem P-Class Infrastructure Error Codes
162
Server Blade Management Module Error Codes
163
Power Management Module Error Codes
166
Port 85 Codes and Ilo Messages
167
Troubleshooting the System Using Port 85 Codes
167
Processor-Related Port 85 Codes
167
Memory-Related Port 85 Codes
168
Expansion Board-Related Port 85 Codes
169
Miscellaneous Port 85 Codes
170
Windows® Event Log Processor Error Codes
171
Message ID: 4137
171
Message ID: 4140
171
Message ID: 4141
171
Message ID: 4169
171
Message ID: 4190
171
Insight Diagnostics Processor Error Codes
172
Msg_Cpu_Rr_1
172
Msg_Cpu_Rr_2
172
Msg_Cpu_Rr_3
172
Msg_Cpu_Rr_5
173
Msg_Cpu_Rr_6
173
Msg_Cpu_Rr_7
173
Msg_Cpu_Rr_8
173
Msg_Cpu_Rr_9
174
Msg_Cpu_Rr_10
174
Msg_Cpu_Rr_11
174
Msg_Cpu_Rr_12
174
Msg_Cpu_Rr_13
175
Msg_Cpu_Rr_14
175
Msg_Cpu_Rr_15
175
Msg_Cpu_Rr_16
175
Msg_Cpu_Rr_17
176
Contacting HP
177
Contacting HP Technical Support or an Authorized Reseller
177
Customer Self Repair
177
Server Information You Need
177
Operating System Information You Need
178
Microsoft® Operating Systems
178
Linux Operating Systems
179
Novell Netware Operating Systems
180
SCO Operating Systems
180
IBM OS/2 Operating Systems
181
Sun Solaris Operating Systems
182
Acronyms and Abbreviations
183
Index
188
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HP ProLiant DL388 User Manual (127 pages)
HP ProLiant DL388 G7 Server User Guide
Brand:
HP
| Category:
Server
| Size: 3.94 MB
Table of Contents
User Guide
1
Table of Contents
3
Component Identification
7
Front Panel Components
7
Front Panel Leds and Buttons
8
Systems Insight Display Leds
9
Systems Insight Display LED Combinations
10
Rear Panel Components
11
Rear Panel Leds and Buttons
12
Non-Hot-Plug PCI Riser Board Slot Definitions
12
System Board Components
14
System Maintenance Switch
15
NMI Functionality
15
DIMM Slot Locations
16
SAS and SATA Device Numbers
17
SAS and SATA Hard Drive Leds
18
SAS and SATA Hard Drive LED Combinations
18
PCI Riser Cage Leds
19
FBWC Module Leds
20
Battery Pack Leds
21
Hot-Plug Fans
22
Operations
24
Power up the Server
24
Power down the Server
24
Extend the Server from the Rack
24
Remove the Access Panel
25
Install the Access Panel
26
Access the Product Rear Panel
26
Cable Management Arm with Left-Hand Swing
26
Cable Management Arm with Right-Hand Swing
27
Remove the Full-Length Expansion Board Retainer
28
Remove the PCI Riser Cage
29
Install the PCI Riser Cage
29
Install the Full-Length Expansion Board Retainer
30
Remove the Air Baffle
31
Setup
32
Optional Installation Services
32
Rack Planning Resources
32
Optimum Environment
33
Space and Airflow Requirements
33
Temperature Requirements
34
Power Requirements
34
Electrical Grounding Requirements
34
Rack Warnings
35
Identifying the Contents of the Server Shipping Carton
35
Installing Hardware Options
35
Installing the Server into the Rack
35
Installing the Operating System
37
Powering up and Configuring the Server
37
Registering the Server
38
Hardware Options Installation
39
Introduction
39
Processor Option
39
Memory Options
46
Memory Subsystem Architecture
46
Single-, Dual-, and Quad-Rank Dimms
46
DIMM Identification
47
Memory Configurations
47
Rdimm Maximum Memory Configurations
48
Udimm Maximum Memory Configurations
48
Advanced Ecc Memory Configuration
48
Lockstep Memory Configuration
48
General DIMM Slot Population Guidelines
49
Lockstep Memory Population Guidelines
50
Online Spare Population Guidelines
51
Mirrored Memory Population Guidelines
52
Installing a DIMM
53
Hot-Plug SAS Hard Drive Options
54
Installing a Hot-Plug SAS Hard Drive
54
Removing a Hot-Plug SAS Hard Drive
55
Flash-Backed Write Cache Module Option
55
Optical Drive Option
57
Redundant Hot-Plug Power Supply Option
59
Expansion Board Options
60
Removing Expansion Slot Covers
60
Installing a Half-Length Expansion Board
62
Installing a Full-Length Expansion Board
62
PCI Riser Board Option
63
Hard Drive Cage Option
64
HP Trusted Platform Module Option
65
Installing the Trusted Platform Module Board
66
Retaining the Recovery Key/Password
68
Enabling the Trusted Platform Module
68
Cabling
69
SAS Hard Drive Cabling
69
Optical Drive Cabling
69
BBWC Battery Cabling
70
FBWC Battery Cabling
70
Configuration and Utilities
71
Configuration Tools
71
Smartstart Software
71
Smartstart Scripting Toolkit
71
HP ROM-Based Setup Utility
72
Auto-Configuration Process
72
Boot Options
73
Bios Serial Console
73
Configuring Amp Modes
73
Configuring Online Spare Memory
74
Configuring Mirrored Memory
74
Array Configuration Utility
75
Option ROM Configuration for Arrays
75
Re-Entering the Server Serial Number and Product ID
76
Management Tools
76
Automatic Server Recovery
76
Rompaq Utility
77
Integrated Lights-Out 3 Technology
77
Erase Utility
77
Redundant ROM Support
78
USB Support and Functionality
78
Internal SD Support
79
Diagnostic Tools
79
HP Insight Diagnostics
79
HP Insight Diagnostics Survey Functionality
79
Integrated Management Log
79
Remote Support and Analysis Tools
80
HP Insight Remote Support Software
80
Keeping the System Current
80
Drivers
80
Version Control
81
Proliant Support Packs
81
Operating System Version Support
81
Firmware
82
HP Smart Update Manager
82
Change Control and Proactive Notification
82
Care Pack
83
Troubleshooting
84
Troubleshooting Resources
84
Pre-Diagnostic Steps
84
Important Safety Information
84
Symbols on Equipment
85
Symptom Information
86
Prepare the Server for Diagnosis
86
Performing Processor Procedures in the Troubleshooting Process
87
Breaking the Server down to the Minimum Hardware Configuration
87
Loose Connections
88
Service Notifications
88
Server Health Leds
88
Troubleshooting Flowcharts
88
Start Diagnosis Flowchart
89
General Diagnosis Flowchart
90
Server Blade Power-On Problems Flowchart
92
POST Problems Flowchart
94
OS Boot Problems Flowchart
96
Server Fault Indications Flowchart
98
POST Error Messages and Beep Codes
100
Battery Replacement
102
Regulatory Compliance Notices
103
Regulatory Compliance Identification Numbers
103
Federal Communications Commission Notice
103
FCC Rating Label
103
Class a Equipment
103
Class B Equipment
103
Declaration of Conformity for Products Marked with the FCC Logo, United States Only
104
Modifications
104
Cables
104
Canadian Notice (Avis Canadien)
104
European Union Regulatory Notice
105
Disposal of Waste Equipment by Users in Private Households in the European Union
105
Japanese Notice
106
BSMI Notice
106
Korean Notice
106
Chinese Notice
107
Laser Compliance
107
Battery Replacement Notice
107
Taiwan Battery Recycling Notice
108
Power Cord Statement for Japan
108
Electrostatic Discharge
109
Preventing Electrostatic Discharge
109
Grounding Methods to Prevent Electrostatic Discharge
109
Specifications
110
Environmental Specifications
110
Mechanical Specifications
110
Power Supply Specifications
110
Technical Support
113
Before You Contact HP
113
HP Contact Information
113
Customer Self Repair
113
Acronyms and Abbreviations
121
Index
124
HP ProLiant DL388 Setup Poster (2 pages)
HP ProLiant Server Setup Poster
Brand:
HP
| Category:
Server
| Size: 0.51 MB
Table of Contents
Installing Options
1
Installing the Server
1
The Server
1
Installing the Operating System
2
Power Supply
2
Registering the Server
2
Additional Information
2
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