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STRATA CS Call Center Scoreboard Add-on1
Toshiba STRATA CS Call Center Scoreboard Add-on1 Manuals
Manuals and User Guides for Toshiba STRATA CS Call Center Scoreboard Add-on1. We have
1
Toshiba STRATA CS Call Center Scoreboard Add-on1 manual available for free PDF download: User Manual
Toshiba STRATA CS Call Center Scoreboard Add-on1 User Manual (48 pages)
Call Center Scoreboard Add-on
Brand:
Toshiba
| Category:
Software
| Size: 0.63 MB
Table of Contents
Table of Contents
5
Introduction
7
Conventions
7
Related Documents/Media
8
Call Center Scoreboard Requirements
10
Wallboard Requirements
11
Installation
13
Starting the Call Center Scoreboard
13
Understanding Call Center Scoreboard Layout
14
Viewing Agent Status
15
Interpreting Agent Activity Window
15
Agent Activity Window Options
18
Setting Agent Activity Window Alarms
19
Printing Agent Activity Window Data
19
Defining a Statistics Window
20
Inserting Separator Line
22
Inserting Text Message
23
Editing Window
23
Opening Saved Window
23
Saving All Windows
23
Printing Window Data
24
Deleting Window
24
Defining Alarm Profile
24
Using Custom Sounds as Alarms
25
Creating or Editing Alarm Profile
25
Triggering Alarms When Statistics Fall too Low
27
Changing Alarm Profile Associated with a Layout
28
Deleting Alarm Profile from a Layout
28
Designing and Saving a Layout
28
Designing Layout
29
Saving Layout
29
Opening Layout
30
Using Window or Alarm Profile in more than One Layout
30
Deleting Window from a Layout
30
Editing Layout
30
Sharing Layouts, Windows, and Alarm Profiles
31
Call Center Statistics You Can Display
32
Sending Statistics to Wallboard Display Unit
40
Connecting Wallboard
40
Sending Window Data to Wallboard
40
Changing Adaptive Wallboard Colors
43
Troubleshooting Wallboard Problems
44
Starting Call Center Scoreboard from Command Line
44
Increasing Call Center Scoreboard Performance
45
Reporting Problems to Toshiba
45
Index
47
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