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Troubleshooting Guide
This section discusses a general approach to solving problems related to design and operation of the hearing
instrument. The following troubleshooting guide will help you narrow down the problem area, identify the source of
the issue, and provide workarounds. If your problem is particularly sensitive or persistent, write down any error
conditions encountered, error codes and problem description then contact your dispenser.
Symptom
High-pitched squeal
or feedback
Low sounds
Distorted/fuzzy sounds
Loud noises
Alarm/warning beeps
No audio output
Not operable
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Probable cause
The eartip does not fit your ears.
The volume level is set too high.
The remaining battery power is low.
The eartip is clogged with earwax.
The remaining battery power is low.
The hearing instrument is powered off.
The remaining battery power is low.
The battery is inserted incorrectly.
Corrective action/Workaround
Insert the eartip into your ears properly. If you
do not feel the eartip fit, consult your dispenser
to have it best suited to your ear shape.
Decrease the volume level.
Replace the battery.
Consult your dispenser to clean the eartip.
Replace the battery.
Close the battery door completely.
Replace the battery.
Insert the battery correctly.
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