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Troubleshooting guide
This section discusses a general approach to solving problems related to design and operation of the hearing instrument.
Narrow down the problem area, identify the source of the issue, and provide workarounds.
If the problem still remains unresolved, write down any error conditions encountered error codes and problem description
then contact the dispenser you purchased your hearing instrument from. Your dispenser is indicated on the back page of
this document.
Symptom
Probable cause
Acoustic feedback
The eartip does not fit your ear.
or whistle sound is
produced.
The sound is too low
The remaining battery power is low.
or quiet.
The eartip is plugged up with earwax,
dirt, or other foreign particles.
The wax guard is completely clogged. Consult your dispenser for replacement.
44
Corrective action / Workaround
Insert the eartip into the ear properly. If you do
not feel the eartip fits, consult your dispenser.
Comfort may be an issue for those who wear
for long periods of time. Your dispenser will
select the most suitable by effectively minimizing
uneasiness and feedback.
Replace the old battery with a new one.
Consult your dispenser for cleaning.
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