Troubleshooting - Philips DreamStation User Manual

Troubleshooting

The table belo lists some o the problems you may e perience ith your humidifier and possible solutions
Problem
othing happens hen
you apply power to the
humidifier
High Leak
The humidifier is cracked or
damaged.
The therapy device is
operating but the humidifier s
air o is lo or stopped
cessi e condensation in
the tubing.
Heated tube is not warming.
The humidifier has allen o
your table or night stand.
10
Why it Happened
Loss o C DC po er or
the device is unplugged.
The tubing is not
connected correctly and
doesn t seal properly
The therapy device is not
seated correctly against
the humidifier
The humidifier tank is not
properly seated in the
humidifier
The humidifier as
dropped or mishandled.
The humidifier has an
air o obstruction
The humidity level setting
is too high.
The humidifier is
positioned incorrectly.
Heated Tubing setting is
set to ero
The humidifier may not
have been properly seated
on the night stand, or the
placement of the tubing
may have caused the
device to fall.
eri y that the humidifier and therapy de ice are properly plugged
in ake sure the C po er cord is connected correctly to the
power supply and the power supply cord is correctly plugged into
the wall.
If the problem continues to occur, contact your home care
pro ider eturn the humidifier therapy de ice and po er supply
to your provider to determine if the problem is with the therapy
de ice humidifier or po er supply
emo e your mask and tubing and check or kinks or tears I it
is torn or damaged contact your home care pro ider or Philips
espironics or replacement tubing and or mask
If the tubing is not damaged, reattach your tubing, turn on the
air o and check to make sure you do not still eel air coming out
of the port area.
emo e the therapy de ice rom the humidifier and reconnect
ake sure the air inlet port on the humidifier connects securely to
the air outlet port on the device.
If high leak persists, issue may be caused by a missing, misaligned or
damaged seal nsure that dry bo seal and humidifier lid seal are
present, in their proper orientation and fully seated. If a seal has
come loose, gently press around the edges of the seal to reseat it.
emo e the ater tank rom the humidifier base and then place the tank
back in the humidifier making sure it is completely seated
If high leak persists, issue may be caused by a misaligned or damaged
seal nsure that dry bo seal and humidifier lid seal are in present
in their proper orientation and fully seated. If a seal has come loose,
gently press around the edges of the seal to reseat it.
I the humidifier does not operate properly a ter being dropped or
mishandled contact your home care pro ider or Philips espironics
Contact your home care pro ider
supply to your provider to determine the problem.
educe the humidity le el setting
eri y that the humidifier and therapy de ice are a ay rom air
conditioning e uipment
ake sure the Heated Tubing setting is not set to ero
your therapy de ice s user manual or instructions
l ays make sure your humidifier is placed on a hard at sur ace
so the rubber eet on the bottom o the humidifier base can adhere
to the surface (make sure there is no fabric under the base). The
humidifier must be le el or proper operation
lso place the humidifier a ay rom the edge o the night stand or
table so it doesn t accidentally get knocked o the table
I the humidifier alls and ater gets into the therapy de ice drain all
ater out o the therapy de ice
is completely dry before reapplying power.
I the placement o the tubing causes the humidifier to all make
sure that you use proper hose management when setting up your
de ice oute the tubing behind the bed s headboard
I the humidifier does not operate correctly a ter alling contact
your home care pro ider or Philips espironics
What to Do
eturn the humidifier and po er
llo it to air dry to make sure it
e er to