Volume Control; Messaging; Automated Attendant - Toshiba IP EDGE Description

Features

Volume Control

Signaling by dialing 2. Whether a call is initiated with Tone or Voice Signaling, it can
always be switched back and forth by dialing 1 or 2.
Note A call to a Voice Signaling DN will not Call Forward No Answer unless the signaling is
switched from Voice to Tone Signaling.
Volume Control
Telephone users can independently adjust their handset hearing volume, speaker hearing
volume including BGM, speaker incoming tone volume, and beep tone volume.

Messaging

The following is a list of Messaging features. The Messaging features are classified into Basic and
Advanced user features. Basic features do not require different licenses. However, Unified
Messaging requires an Advanced license. Messaging within IPedge is categorized into feature
sets: Automated Attendant, Voice Messaging, Unified Messaging, Networking, Administration,
Reporting, and Security.

Automated Attendant

Automated attendant routes incoming calls to the appropriate system extension without operator
assistance. One of the benefits of an automated attendant is that it eliminates the bottleneck of calls
at the operator's console, particularly during peak hours, and allows callers to reach their desired
destination quickly. If a caller is not familiar with the telephone system's extension number, the
automated attendant offers the caller the option of accessing a directory assistance function. The
function prompts the caller to dial a number up to nine digits that corresponds to the letters in the
party's name. The system then performs a lookup and announces the available options.
Departments
In IPedge Messaging, Automated Attendant features are configured in Departments. Each
department's automated attendant functions can be configured separately. Up to 999 separate
departments can be created, each with its own automated attendant greetings, day of week and
time of day timers, operator, incomplete call destination and directory assistance. Each IPedge
system ships with one department. Additional departments can be enabled with licensing.
Department Partitioning
Department partitioning allows for complete separation between departments or companies using
one Messaging system, allowing for complete "tenant" functionality.
Departmental Time Zone
Departmental time zone is a configurable setting that defines the appropriate time zone for
programmable departmental parameters, such as time of day-based greetings and call routing
rules.
Directory Assistance
Messaging allows for incoming calls to the auto attendant to dial the first letters of the called
party's first or last name.
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IPedge General Description 04/13