This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and software. This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material.
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HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
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La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
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Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:...
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HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
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Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
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No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. Customer self repair 12...
Illustrated parts catalog Mechanical components Item Description Spare part number Customer self repair (on page 6) Access panel 610525-001 Mandatory Power supply cage 496063-001 Mandatory Fan cage 496067-001 Mandatory Optical drive cage 496076-001 Mandatory SFF hard drive cage 496074-001 Mandatory PCI riser cage 614778-001 Mandatory...
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Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
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Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
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505836-001 SFF SAS backplane 507690-001 Optional LFF SAS backplane* 496079-001 Optional SAS controller board* 462919-001 Mandatory HP Smart Array P410i cache module* 462975-001 Mandatory Memory RDIMM* — — a) PC3-8500 (DDR3-1066), 4-GB (RoHS) 4R kit 501535-001 Mandatory b) PC3-8500 (DDR3-1066), 8-GB (RoHS) 4R kit...
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Item Description Spare part number Customer self repair (on page 6) b) PC3L-8500R, 8-GB 595423-001 Mandatory c) PC3L-10600R, 4-GB 606426-001 Mandatory d) PC3L-10600R, 8-GB 606427-001 Mandatory Processors* † — — a) 2.13-GHz Intel® Xeon® processor L5630 594891-001 Optional b) 2.13-GHz Intel® Xeon® processor E5506 506013-001 Optional c) 2.26-GHz Intel®...
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SAS backplane cable* 496070-001 Mandatory Optical drive data and power cable* 496071-001 Mandatory AC power cord* 142258-001 Mandatory HP Smart Array P800 cache module battery 488137-001 Mandatory cable* Battery cable, 24 in.* 488138-001 Mandatory SATA to MINI-SAS cable, 24 in.* 626597-001...
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Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
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Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
Extend the server from the rack (on page 27). If you are performing service procedures in an HP, Compaq branded, telco, or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components.
NOTE: If the operating system automatically places the server in Standby mode, omit the next step. Press the Power On/Standby button to place the server in Standby mode. When the server activates Standby power mode, the system power LED changes to amber. IMPORTANT: Pressing the UID button illuminates the blue UID LEDs on the front and rear panels.
Remove the server from the rack To remove the server from an HP, Compaq branded, telco, or third-party rack: Power down the server (on page 26). Extend the server from the rack (on page 27). Disconnect the cabling and remove the server from the rack. For more information, refer to the documentation that ships with the rack mounting option.
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Remove the cable arm retainer. Open the cable management arm. Cable management arm with right-hand swing NOTE: To access some components, you may need to remove the cable management arm. To access the product rear panel components, open the cable management arm: Power down the server (on page 26).
Remove the cable management arm. Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.
If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact an HP authorized service provider for a replacement system board and TPM board.
Air baffle To remove the component: CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. Power down the server (on page 26).
If no full-length expansion boards are installed, remove the full-length expansion board shipping bracket as indicated. If full-length expansion boards are installed, remove the full-length expansion board shipping bracket as indicated. To replace the component, reverse the removal procedure. PCI riser cage To remove the component: CAUTION: To prevent damage to the server or expansion boards, power down the server and...
Extend or remove the server from the rack ("Remove the server from the rack" on page 28, "Extend the server from the rack" on page 27). Remove the access panel ("Access panel" on page 31). If any full-length expansion boards are installed, remove the full-length expansion board shipping bracket ("Full-length expansion board shipping bracket"...
CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations"...
To replace the component, reverse the removal procedure. Hot-plug power supply WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to cool before touching it. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.
NOTE: If using the power cord anchor, be sure to leave enough slack in the power cord so that the redundant power supply can be removed without disconnecting the power cord from the primary power supply. Close the cable management arm. Connect the power cord to the power source.
Remove the optical drive. To replace the component, reverse the removal procedure. Optical drive cage To remove the component: CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Power down the server (on page 26).
Remove the optical drive ("Optical drive" on page 37). Remove the optical drive cage. To replace the component, reverse the removal procedure. Power supply backplane To remove the component: Power down the server (on page 26). Remove all power supplies ("Hot-plug power supply"...
To replace the component, reverse the removal procedure. Hot-plug fan The server supports variable fan speeds. The fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server. The server shuts down in the following temperature-related scenarios: •...
Remove the fan. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. To replace the component, reverse the removal procedure. SFF hard drive backplane To remove the component: Power down the server (on page 26).
Disconnect all cables from the hard drive backplane. Remove the hard drive backplane. To replace the component, reverse the removal procedure. SFF hard drive cage To remove the component: Power down the server (on page 26). Extend or remove the server from the rack ("Remove the server from the rack"...
Remove the hard drive backplane ("SFF hard drive backplane" on page 41). Remove the hard drive cage. To replace the component, reverse the removal procedure. LFF hard drive backplane To remove the component: Power down the server (on page 26). Extend or remove the server from the rack ("Remove the server from the rack"...
Remove the hard drive backplane. To replace the component, reverse the removal procedure. LFF hard drive cage To remove the component: Power down the server (on page 26). Extend or remove the server from the rack ("Remove the server from the rack"...
Remove the hard drive cage. To replace the component, reverse the removal procedure. Systems Insight Display To remove the component: Power down the server (on page 26). Extend the server from the rack (on page 27). Remove the access panel ("Access panel"...
To replace the component, reverse the removal procedure. Front left bezel To remove the component: Power down the server (on page 26). Extend or remove the server from the rack ("Remove the server from the rack" on page 28, "Extend the server from the rack"...
Remove the three T-10 Torx screws, and then detach the front bezel. To replace the component, reverse the removal procedure. Fan cage To remove the component: Power down the server (on page 26). Extend or remove the server from the rack ("Remove the server from the rack"...
Remove the fans ("Hot-plug fan" on page 40). Remove the fan cage. To replace the component, reverse the removal steps. When re-installing the fans, press down on the top of each fan to be sure it is seated properly. Expansion slot covers CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage.
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To remove slot cover 1 or 4, push in on the retainer to release it, and then slide out the cover. To remove slot covers 2 and 3, lift up on the latch, remove the latch, and then remove the cover. Removal and replacement procedures 49...
To remove slot covers 5 and 6, push down on the latch, rotate the latch down, and then remove the cover. Battery-backed write cache procedures Two types of procedures are provided for the BBWC option: • Removal and replacement of failed components: Removing the cache module (on page 50) Removing the battery pack (on page 51) •...
Remove the cache module. To replace the component, reverse the removal procedure. CAUTION: To prevent damage to the cache module during installation, be sure the cache module is fully inserted before pressing down. Removing the battery pack To remove the component: Power down the server (on page 26).
Set up a recovery server station using an identical server model. Do not install any internal drives or BBWC in this server. (HP recommends this option.) Find a server that has enough empty drive bays to accommodate all the drives from the failed server and that meets all the other requirements for drive and array migration.
Power up the recovery server. A 1759 POST message is displayed, stating that valid data was flushed from the cache. This data is now stored on the drives in the recovery server. You can now transfer the drives (and controller, if one was used) to another server. Flash-backed write cache procedures Two types of procedures are provided for the FBWC option: •...
Open the ejector latches on each side of the cache module connector. Normally, the cache module is ejected from the cache module connector. If the module is not ejected automatically, remove the cache module. If the cache module is connected to a capacitor pack, disconnect the capacitor pack cable from the connector on the top of the cache module.
CAUTION: In systems that use external data storage, be sure that the server is the first unit to be powered down and the last to be powered back up. Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up. Extend the server from the rack (on page 27).
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CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. Power down the server (on page 26). Extend or remove the server from the rack ("Remove the server from the rack"...
To remove slot covers 5 and 6, push down on the latch, rotate the latch down, and then remove the cover. Expansion boards Half-length expansion board To remove the component: Power down the server (on page 26). Extend the server from the rack (on page 27). Remove the access panel ("Access panel"...
Remove the expansion board. To replace the component, reverse the removal procedure. Full-length expansion board To remove the component: Power down the server (on page 26). Extend the server from the rack (on page 27). Remove the access panel ("Access panel"...
To replace the component, reverse the removal procedure. Heatsink To remove the heatsink: Power down the server (on page 26). Extend the server from the rack (on page 27). Remove the access panel ("Access panel" on page 31). If full-length expansion boards are installed, remove the PCI riser cage. Remove the air baffle ("Air baffle"...
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To replace the heatsink: Clean the old thermal grease from the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. Apply all the grease to the top of the processor in the following pattern to ensure even distribution. Install the heatsink.
Close and lock the heatsink retaining latches. Install the air baffle ("Air baffle" on page 32). If the PCI riser cage was removed, install the PCI riser cage. Install the access panel ("Access panel" on page 31). Install the server into the rack. Power up the server.
Remove the power supply cage assembly. To replace the component, reverse the removal procedure. Processor CAUTION: To avoid damage to the processor and system board, only authorized personnel should attempt to replace or install the processor in this server. CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor configurations must contain processors with the same part number.
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Open the heatsink retaining bracket. Remove the heatsink. Removal and replacement procedures 63...
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Open the processor locking lever and the processor socket retaining bracket. Using the processor tool, remove the processor from the system board: Line up the processor tool, ensuring the locking lever graphic on the tool is oriented correctly. Press in on the plastic tabs, and then place the tool on the processor. Release the tabs, and then carefully lift the processor and tool straight up.
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Carefully rotate the tool, and then push in and release the tabs to secure the processor in the tool. CAUTION: To avoid damage to the processor, do not touch the bottom of the processor, especially the contact area. CAUTION: To avoid damage to the system board: Do not touch the processor socket contacts.
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To replace the processor: Carefully insert the processor into the processor installation tool. Handle the processor by the edges only, and do not touch the bottom of the processor, especially the contact area. Removal and replacement procedures 66...
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Be sure the tool is oriented correctly. Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board: •...
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Press and hold the tabs on the processor installation tool to separate it from the processor, and then remove the tool. Close the processor socket retaining bracket and the processor locking lever. CAUTION: Be sure to close the processor socket retaining bracket before closing the processor locking lever.
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Apply all the grease to the top of the processor in the following pattern to ensure even distribution. Install the heatsink. Removal and replacement procedures 69...
Close and lock the heatsink retaining latches. Install the air baffle ("Air baffle" on page 32). If the PCI riser cage was removed, install the PCI riser cage. Install the access panel ("Access panel" on page 31). Install the server into the rack. Power up the server.
Remove the DIMM. To replace the component, reverse the removal procedure. For DIMM configuration information, see the server user guide. Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock.
Remove the battery. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. System maintenance switch Position Default Function Off = iLO 2 security is enabled. On = iLO 2 security is disabled.
System board To remove the component: Power down the server (on page 26). Extend or remove the server from the rack ("Remove the server from the rack" on page 28, "Extend the server from the rack" on page 27). Remove all power supplies ("Hot-plug power supply"...
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Remove the heatsink. Open the processor locking lever and the processor socket retaining bracket. Using the processor tool, remove the processor from the system board: Line up the processor tool, ensuring the locking lever graphic on the tool is oriented correctly. Press in on the plastic tabs, and then place the tool on the processor.
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Release the tabs, and then carefully lift the processor and tool straight up. Carefully rotate the tool, and then push in and release the tabs to secure the processor in the tool. CAUTION: To avoid damage to the processor, do not touch the bottom of the processor, especially the contact area.
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Remove the system board. To replace the component: Install the spare system board. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage. Removal and replacement procedures 76...
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Open the processor locking lever and the processor socket retaining bracket. Do not remove the processor socket cover. IMPORTANT: Be sure the processor remains inside the processor installation tool. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Handle the processor by the edges only, and do not touch the bottom of the processor, especially the contact area.
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Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board: •...
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Press the tabs on the processor installation tool to separate it from the processor, and then remove the tool. Close the processor socket retaining bracket and the processor locking lever. The processor socket cover is automatically ejected. Remove the cover. CAUTION: Be sure to close the processor socket retaining bracket before closing the processor locking lever.
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Apply all the grease to the top of the processor in the following pattern to ensure even distribution. Install the heatsink. IMPORTANT: Install all components with the same configuration that was used on the failed system board. Install all components removed from the failed system board. Install the access panel ("Access panel"...
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WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option should only be used by qualified service personnel. This value should always match the serial number sticker located on the chassis. Warning: The serial number should ONLY be modified by qualified personnel.
Japanese (http://www.hp.com/support/ProLiant_TSG_jp) HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.
HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or HP contractual support agreement. HP Insight Remote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s...
USB support HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM.
Component identification Front panel components • SFF model Item Description Quick release levers (2) Systems Insight Display Hard drive bays SATA optical drive bay Video connector USB connectors (2) • SFF model with optional hard drive cage Item Description Quick release levers (2) Systems Insight Display Hard drive bays Hard drive bays (optional)
Item Description USB connectors (2) • LFF model Item Description Quick release levers (2) Systems Insight Display Hard drive bays USB connectors (2) Video connector Front panel LEDs and buttons Item Description Status UID LED and button Blue = Activated Flashing blue = System being remotely managed Off = Deactivated Component identification 88...
Amber = System in standby, but power is still applied Off = Power cord not attached or power supply failure Systems Insight Display LEDs The HP Systems Insight Display LEDs represent the system board layout. The display enables diagnosis with the access panel installed. Component identification 89...
Item Description Status NIC link/activity LED Green = Network link Flashing green = Network link and activity Off = No link to network. If the power is off, view the rear panel RJ-45 LEDs for status ("Rear panel LEDs and buttons"...
Systems Insight Display Health LED System power Status LED and color Amber Power supply (amber) • Only one power supply is installed and that power supply is in standby. • Power supply fault • System board fault Amber Green Power supply (amber) •...
Video connector NIC 1 connector NIC 2 connector Mouse connector Keyboard connector Serial connector iLO 3 connector NIC 3 connector NIC 4 connector Rear panel LEDs and buttons Item Description Status Power supply LED Green = Normal Off = System is off or power supply has failed. UID LED/button Blue = Activated Flashing blue = System being managed remotely...
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FL/FH denotes full-length, full-height. HL/FH denotes half-length, full-height. LP denotes low profile. • The PCIe2 x16 riser supports a maximum power of 150 W with an HP power cable. This cable must be used for PCIe card wattages greater than 75 W.
System board System board components Item Description Processor 2 DIMM slots SAS power connector A SAS power connector B Front I/O connector SATA optical drive connector Internal USB connector System battery Power supply backplane connector NMI jumper System maintenance switch Processor socket 2 Primary riser connector SD card slot...
Item Description Processor 1 DIMM slots Secondary riser connector SAS connector A SAS connector B Cache module connector Fan connector 1 Fan connector 2 Fan connector 3 Fan connector 4 Fan connector 5 Fan connector 6 System maintenance switch Position Default Function Off = iLO 3 security is enabled.
Press the NMI switch • Use the iLO Virtual NMI feature For additional information, see the whitepaper on the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf). DIMM slot locations DIMM slots are numbered sequentially (1 through 9) for each processor. The supported AMP modes use the letter assignments for population guidelines.
Blank or omitted = Standard Memory speed 10600 = 1333-MHz 8500 = 1066-MHz DIMM type R = RDIMM (registered) E = UDIMM (unbuffered with ECC) For the latest supported memory information, see the QuickSpecs on the HP website (http://www.hp.com). Component identification 97...
SAS and SATA hard drive LEDs Item Description Fault/UID LED (amber/blue) Online LED (green) SAS and SATA hard drive LED combinations Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) Alternating amber and The drive has failed, or a predictive failure alert has been On, off, or blue received for this drive;...
Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) Steadily amber A critical fault condition has been identified for this drive, and the controller has placed it offline. Replace the drive as soon as possible. Amber, flashing A predictive failure alert has been received for this drive. Replace regularly (1 Hz) the drive as soon as possible.
A fully-charged battery can normally preserve data for at least two days. The battery lifetime also depends on the cache module size. For further information, refer to the controller QuickSpecs on the HP website (http://www.hp.com). Double blink, then The cache microcontroller is waiting for the host controller to —...
LED3 pattern LED4 pattern Interpretation One blink per The battery pack is below the minimum charge level and is being — second charged. Features that require a battery (such as write cache, capacity expansion, stripe size migration, and RAID migration) are temporarily unavailable until charging is complete.
Green LED Amber LED Interpretation Flashing (2 Hz) One of the following conditions exists: Flashing (2 Hz) Alternating with Alternating with • The charging process has timed out. green LED amber LED • The capacitor pack is not connected. The flash code image failed to load. The flash code is corrupt.
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• At POST and in the OS, iLO 3 performs an orderly shutdown if a cautionary temperature level is detected. If the server hardware detects a critical temperature level before an orderly shutdown occurs, the server performs an immediate shutdown. •...
20.4 kg (47.2 lb) Weight (no drives installed) Power supply specifications Depending on installed options, the server is configured with one of the following power supplies: • HP ProLiant 1200 W Power Supply Specification Value Input requirements 100 to 120 VAC, 200 to...
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800 W at 100V AC input Maximum peak power 900 W at 120V AC input 1200 W at 200V to 240V AC input • HP ProLiant 750 W Power Supply Specification Value Input requirements 100 to 120 VAC, 200 to Rated input voltage...
Maximum peak power 460 W at 200V to 240V AC input Hot-plug power supply calculations For hot-plug power supply specifications and calculators to determine electrical and heat loading for the server, refer to the HP Enterprise Configurator website (http://h30099.www3.hp.com/configurator/). Specifications 107...