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Symptom
Live/recorded images in
MPEG-4 format are not dis-
played in a normal manner.
Cannot close the authenti-
cation window displayed
when displaying the basic
operation window.
The message "Please Wait."
remains on the screen.
No live image is displayed.
Cause/solution
• When turning on the power of this unit or when con-
necting the LAN cable to the camera port when the
camera is active, images may not be
displayed/recorded in a normal manner for around a
minute (at a maximum) just after turning on the power
of this unit or after connecting the LAN cable to the
camera port.
• Are the correct user ID and password entered?
Confirm the correct user ID and password.
• The "Active X control" is not installed in the PC. Install
the "Active X control" by referring to the following
page.
• Are the connected network cameras configured cor-
rectly? Check the settings of the setup menu
("Camera" -"NW Camera Setup").
• Are the settings of the setup menu configured correct-
ly? Check the settings of the setup menu ("Schedule"
- "Program" - "LIVE VIDEO").
• Are the network settings of the cameras and the unit
configured correctly? Check the settings of IP
address, subnet mask and default gateway for them.
When MPEG-4 is selected for the image compression
method of the camera, live images may not be displayed
in the image display area and black screen will be dis-
played for a few minutes in the following cases.
• When frequently checked if the appropriate values are
set for the recording settings (by clicking the
[Measurement] button on the "Program Setup" win-
dow (advanced setup menu: "Schedule" - "Program"))
• When the settings of the unit are saved repeatedly
Wait around 10 minutes without any operations. The
unit will function normally.
• When trying to display MPEG-4 images via Internet,
images may not be displayed. MPEG-4 image display
via Internet is affected by the configurations of the
network devices such as a router. Refer to the net-
work administrator for further information.
Reference
pages
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